PetCareRx

THANK YOU ALL FOR ALL THAT YOU DO TO HELP OUR FURRY BABIES!

KEEP UP THE GREAT WORK!

LOYAL CUSTOMER AND ANIMAL LOVER

I recently purchased some flea prevention medicine for my dogs through PetCareRx. The site was easy to navigate and I had no issues finding what I needed. I added the items to my cart and saw an option (on the right hand side of the cart screen there is a box you can check if you want PetPlus) for "PetPlus" I read over the program benefits and costs ($65.00) and decided it was not something I needed. I continued to checkout and paid for my items and thought all was well.

The next day I am looking over my credit card charges and PetCareRx has charged me for PetPlus! I used their contact us page and sent a message explaining that I specifically did not click the box to become a PetPlus member and requested a refund. I immediately received an email stating that they would get back to me within 24 hours. Two and a half days later I still have not heard back so I decide to call. The customer service rep was ridiculous. She said that I had to have selected pet plus to get charged. I went back and forth with her over this because I couldn't believe how she was acting when she released this gem of information. She said, "You probably signed up for it accidentally, because that happens all the time." WHY WOULD A COMPANY BUILD A WEBSITE WHERE YOU CAN ACCIDENTALLY SIGN UP FOR SOMETHING AT ALL, LET ALONE SOMETHING THAT CHARGES YOU $65?! Even after pointing that out, the conversation was going nowhere fast. She did cancel the membership and said my refund would be processed in 3-5 business days.

I can't in good conscious recommend this company. Charging my card without my authorization, not responding to customers in the appropriate time frame and rude customer service is not what I need or want when making a purchase. Also, I went back on their website and made a mock order. I got all the way to "Submit Order" and could not find any way I could have "accidentally" signed up for PetPlus.