PetCareRx

Theresa provided excellent and very personal customer service, went extra mile to complete my order!
Thank you!

Customer service is amazing! Very attentive, accommodating & friendly! So happy I signed up with PetCareRx for all my baby's needs.

01/07/2022 I ordered 6 cases of wet cat food from PetcareRX, they mailed 5 cases in one package, and 1 case in another shipment.The single case, came on 01/21/2022 was visibly damaged, one of the cans was so damaged it had cat food coming out, 8 cans had visible dents and the seals were compromised on the other 4 cans, air got inside the can.Its clear the cans had a hard impact. I then called Petcarerx and spoke with the supervisor. I provided photos and exactly what I discovered. The supervisor assured me I was getting a full replacement case shipped and an email about the new shipment in a couple days.It never happened, I wrote an email to them, but I was never answered. I had to call on 01/26/22, I spoke with another supervisor, I was told that the case was not being shipped and they will only refund me $13.00 claiming the photos did not show the peel top cans had unsealed, that they would only refund the visible damage. I asked her how she wanted me to prove it and she didn't answer, I said what she was asking of me wasn't possible. I got upset for being misled and treated like a liar, she used that opportunity to gaslight me and told me she won't speak with me if I act upset. I calmly told her that deserve a full refund or replacement. She then acted condescending and said in a chipper bubbly voice " would you like that $13.00 refunded to your card?". I pointed out that if they were refunding the visibly damaged cans, 13.00 only refunded the cost of 6, and I proved 8 cans had visible damage and 4 were no longer sealed and not usable,$13.00 was not ok.The supervisor lied and replied that the case was $19.00 and more than half the cost. I have the receipt and I was charged $26.24. I could not believe the way the phone call went and the way I was being treated, it was unreasonable.The case of food was $26.24 and haven't gotten the $13.00 refund. NutriSource Grain Free Lamb & Lamb Liver Select Canned Cat Food 5.5-oz, case of 12 $26.24/ea

I have ordered a specific brand of dog food on several occasions from this retail website. One bag had a strange stale odor but the expiration date was within normal range. I contacted PetCareRX about this issue as my dogs became reluctant to eat the food. They pretty much blew me off and said there wasn't anything they could do as the food was not expired. I thought that was pretty weak as I know all they would need to do is contact the manufacturer to get a credit for a replacement bag of food. I thought I would try PetCareRX one more time and ordered another bag of food. Once again, the dog food smells funny and there is no expiration date on the bag. I contacted the manufacturer and PetCareRX about the issue this time. The manufacturer looked up the lot number and said the bag was nearing expiration and sometimes the food can go bad early. They said it doesn't happen often but can occur. They suggested contacting PetCareRX for a new bag since I didn't but it directly from a brick and mortar store or their website to get a replacement bag. I contact Pet CareRX and PetCareRX has a supervisor call me back to say there is nothing they can do since the food is not past the expiration date and basically they don't really care if I feed my dogs spoiled food which will make them sick. The supervisor proceeds to tell me to contact the manufacturer directly, which I have already done, and gives me a wrong phone number for the manufacturer. I call the supervisor back and was told she was in a meeting and will call me back which I doubt will happen. Really stupid and inept customer service which burns customers! I will be writing reviews on this company on every platform possible as this kind of stuff should not happen!

Totally fantastic very caring costumer service I explained my problem they help me out would recommend them to anyone