PetCareRx

LACK OF COMMUNICATION:
They didn't notify me that they were unable to get my vet to respond to their requests for a prescription. For a week, while my dog suffered in pain, I was thinking her pain meds order was in process. I had to call PetCareRX to check the status of my order, which is when I found out that my vet had not responded to them. PetCareRX could've informed me, especially as I had signed up with their PetPlus memberhip ($99).

SERIOUSLY SLOW FREE SHIPPING (21 DAYS):
Ordered ear mite and worming tablets on March 2. It's now March 20 and I'm still waiting for them to arrive. Tracking details tell me eta is March 23. I don't expect Amazon-like shipping speed, but if something is going to take the best part of a month to get to me, I believe they should inform me. They didn't. I've had to go buy ear mite/dog worming tablets from Pet Smart, which is what I should've done in the first place. Now, I have products arriving from PetCareRX that I no longer need, because THEY forced me into a situation where I had to find an alternative solution because they couldn't get product to me in less than 21 days.

Horrible experience. I regret signing up for their Membership. Don't do it, until you've had a good experience from them first, would be my advice.

I know I can kiss goodbye to my $99, but that's the price I have to pay for trusting what they said.

PetCareRx is an excellent service that leaves me more time to spend with my Doggies than having to go see a vetenerian at the clinic.

Kudos to Teresa for helping me! She was awesome. I am not sure if I spelled her name right. She was so polite and helped me with all of my concerns!

In reviewing our recent billing statement, we noticed a $108.16 charge on March 1,2020 by PETCARERX INC. that was neither familiar nor authorized by us.

We made a direct phone call to Pet Care Rx Inc. The company informed us that the charge was an annual subscription fee since 2016 to receive discount pricing. We explained:
We never signed up for, or authorized, any such subscription by phone, email, in writing or otherwise;
Our last pet past away a few years ago and nothing has been ordered since;
We only purchased the standard heart and flea meds for dogs that we shopped around for pricing each time from various companies.
We would definitely remember authorizing any such recurring charge because we are quite adversed to the practice of authorizing any recurring credit card charges.

Pet Care responded by stating they would reverse the March 1,2020 charge and "cancel the subscription" without any acknowledgement or care to the fact we insisted that we never subscribed or authorized this or several previous years' charges. We noticed this year because the annual charge was increase approximately 100% from $54 to $108. Previous years' charges of $54 went unnoticed by us due to the myriad of charges we use on our Citi Visa Card.

Even though we explained Pet Care had subscribed our Citi Visa Card to recurring charges without any authorization and voiced concern for this seemingly poor and fraudulent-like practice, they would not refund or reverse the previous annual charges. We were so unsettled and disillusioned with this occurrence and conversation with Pet Care, we did some research and have since learned this is a common complaint against Pet Care Rx Inc. to the extent of being reported to the Better Business Bureau.

As customers of Citi Visa Cards, we are asking for your assistance to find a way to have Pet Care reverse or refund these previous years' ill-gotten charges.

March 1,2016 $54.38
March 1,2017 $54.26
March 1,2018 $54.51
March 3,2019 $54.64 (a final phone call to Pet Care indicated they would refund this amount by mail because we did not utilize the subscription)