PetCareRx

Peggie called me when my vet pointed out that I'd ordered the wrong strength flea/tick med. She was pleasant and well-versed on how to handle the situation. Her terrific communication skills led me to offer a review, which is not something that I routinely do. My experience has restored my faith that there is still good customer service out there :)

Andrew was such a pleasure I felt like I was making a friend. This quarantine has had one great plus: my dog and I have grown so close, so trusting, so constant. It's been wonderful. Andrew clearly knew what he was offering me, and I think at some other time, when I know where my money is coming from, it would be something else. He was personal, clear, succinct. My partner is still yelling at me for buying the membership. Maybe when we can afford it...

February 2021, I ordered $119.00 of Rx cat food. I cancelled the auto ship after that 1st order because the fed. Express driver texted that my order was delivered but I never saw it. It was a Friday and I ran out of Rx cat food over the weekend! When I called customer service... the guy kind of laughed and said someone would call me on Monday. No one called at all. Cat food never arrived to my house!

The saga continues today, as I was on-line banking, I noticed that my checking account had a pending debit charge for $119.00. Can you believe it? Worst part was that my cat has been deceased since October 2021.

Idiots!

I have 4 dogs and it's important to me to save money and give them the best possible care by using top notch products. Christina was able provide me savings along with the best possible way to get future savings on all my purchases. We were very patient with each other which led to a very positive outcome. She did sell me on the membership and I'm confident that it was the best way to go. Christina thanks again for your great Customer Service. You were a pleasure doing business with! Vicky B.

After being a customer service rep, myself, for over 30+ years I was impressed with Andrew's professionalism while helping me obtain my dog's seizure medication. He contacted my Veterinarian's office for approval and promptly placed my order. He also made me feel relieved about all of my questions and concerns. My order was received very quickly. Many thanks to PetCare RX and Andrew for making this situation with my dog's condition less stressful.

In the past, I have had many problems dealing with pet care RX, especially customer service. My emails have been ignored, medications have taken 2 to 3 weeks to ship, issues with refills... when there are obvious refills available… Today, was a different story when I spoke with Caitlin :) She was very helpful, and sent a fax to our veterinarian while I was on the phone. She apologized for the issues surrounding this order, and said she would take care of it. If you had more people let Caitlin working at Petcare RX, I would be a lot more satisfied with this company! Thanks again Caitlin! You deserve a raise!

Today I placed a phone order with Liz. She exemplified outstanding customer service. She was very friendly and knowledgeable about all of your products. In fact, she introduced me to your pet cots! Liz is definitely a keeper!
Kay Brooks
Montgomery, AL

I have had the best customer service with this company since I first ordered from them. Engaging and personable. Each person I have spoken to has worked diligently to make sure every i is dotted and t is crossed! I'm telling every pet person friend I know about PetCareRx because of the savings I get on food, toys and treats and medications. I don't know why there are other one star reviews - I've had nothing but excellent service from them. Can't rate highly enough!

My dog has very specific dietary needs and when my vet ran low on her food, I was lucky enough to find PetCareRX on line. Not only did they carry the product we needed, they charged me less per case than my vet. But wait, it gets better... a couple of days after my most recent order, I was contacted by Andrew, one of the PetCareRX staff, offering me a membership in their Plus program. After much writing, chatting and haggling, a very patient Andrew worked with me and helped make my joining a real advantage. Thank you PetCareRX for having the food my dog needs and thank you Andrew for taking the time to make sure I got the best deal. Five stars!

On Wed, Mar 9,2022 at 7:19 AM Mary Beth C. Wrote:
Dear Peggy,
Thank you so much for taking care of that shipment. I appreciate how quickly and professionally you handled my request. You are truly a shining example of what Customer Service should be, even if you couldn't have stopped my shipment. You were courteous, knowledgeable and clearly understood the time-sensitive manner of my request. You immediately started typing feverishly while handling my call simultaneously. I appreciate you and hope that you share this email with your supervisors.
With Sincere Regards,
Mary Beth C.

I ordered flea medicine from petcarerx because it was one of the few verified distributors my veterinarians approved of and happened to be the lowest cost.

A day after I submitted my order I received a phone call from Andrew Singer. He told me about the membership program and how it cold save me money. I asked him numerous questions which he answered in detail and with care.

They have a save guarantee and free shipping. I sign up for the membership and I'm so excited because it's hard to find the quality products I use for my dog at these price AND with delivery!

I'll post a review in a few months after I've used the membership a bit more.

I must say Ayesha went well above her duty, She was very pleasant and helpful. Just hearing my story how my package was stolen or not delivered, she went on her own to find out what she could do for me. She called me back and was very very helpful. Living on a fixed income is really hard on a person or family when unexpected cost arises like this. I already told my friend to check out PetcareRx for her dogs food and I will let everyone know how helpful, polite, pleasant and caring this company is. Ayesha is the greatest most wonderful person I have ever dealt with on the phone with any customer service.