Mixbook

I purchased 80 christmas cards. 71 with printed envelopes and 9 blank envelopes. They never sent the 9 blank envelopes - which made those 9 cards useless.
I contacted customer service - believe it or not they said the only way they could get me 9 blank envelopes was to do a reprint - what a waste. Someone at least clued in to that waste - but still screwed it up. What they sent me was 9 more cards and 71 preprinted envelopes. Still no blank envelopes.
Customer service would only offer me a small credit for future purchases - I didn't actually receive 9 of the 80 products, so what I want is a $20 refund - because I won't use the credit with a company I can't trust.
I also asked for the CEO's contact information and they refused to provide it.

Please note, this review is not based on the quality of a product, but rather their shipping expectations. DO NOT be enticed by their coupon offers to not receiving your order as promised. I am still waiting for my book after their shipping date has come and passed. I paid for the quickest shipping possible, gave them the ample 3 days production time and still no shipment. They did offer a shipping refund ($36), but that does not equal the pain of not receiving a gift on time. I have used Shutterfly for years and will NEVER use MixBook again.If you need it by a certain date, don't expect receiving it.

I ordered a calendar that started in February and ran through January of the next year. They printed it wrong, and put the next January at the beginning of this year, which meant the February picture was the back of the calendar and upside down. Total mess up. I did a chat and they have promised to send a new one. However I am also overall very disappointed with the quality of the prints. They are dull and lackluster. I was hoping for a glossier calendar look. Will not use them again.

I just received my printed book. I'm so disappointed. Horrible quality, way over charged for a piece of@#%&. If I'd printed them on canvas would be cheaper than this. Never will do business with them again.
Customer service is even worse.

I only wish the photos could be enhanced within the program. Perhaps I just didn't know this function, and it does actually exist? I only realized after seeing the photos in the book, that the overall outcome could have been better had the photos been enhanced.

I ordered a photobook to use during my wedding proposal. I paid for express shipping and everything to make sure it arrived days before I needed it. When it arrived they had put someone else's cover on the book. I contacted them right away about getting it fixed. They said they would have it reprinted right away and shipped the fastest way possible. Days later and got no update so I contacted them again. I was told it had been reprinted and should arrive in a week! A wk! 9 days to reprint and ship is not doing anything to fix their mistake in time for the important occasion. I even looked on their site and according to it I could order a new book and it would it arrive the same day they had just told me. How is that them trying to make it right when it had supposedly already be reprinted. Avoid this overpriced company at all costs. Use Shutterfly or literally anyone else.

I ordered a custom layflat photobook from Mixbook to gift to my parents, filled with photos and memories from our wedding this past summer. This was not just a purchase; it was a sentimental token meant to encapsulate one of the most special days of our lives.

Sadly, the experience turned from excitement to disappointment when the photobook arrived dented, diminishing the quality and appearance of what was supposed to be a premium product. The emotional setback of receiving a flawed version of something so meaningful was profound.

Upon contacting Mixbook's customer service, I was met with responses that felt dismissive. Despite explaining the sentimental value and the inconvenience caused, the resolution offered was a mere $12 shipping refund. This felt like a token gesture and in no way matched the level of disappointment we experienced.

This experience has unfortunately overshadowed the joy we hoped to share with our parents. Mixbook's failure to adequately address and resolve an issue tied to such an emotionally significant product has left me deeply disheartened. I had expected a company that promotes creativity and connection to be more understanding and responsive to a customer's emotional investment in their product.

To others considering Mixbook for special occasions, please be cautious. While their products may seem ideal, my experience suggests that their customer service might not be equipped to handle issues with the care and understanding they deserve, especially when it comes to items of significant personal value.

I placed an order last week and paid for expedited/overnight shipping, as I needed it by a certain date; however, the status had not changed on my order for a couple of days, so I reached out to their customer service (who are nice, but didn't have an answer outside of a placating apology) to get a status - since it would need to be shipped out by tonight in order to get to me tomorrow morning. When I had first reached out this AM, they said they would email the printers and get back to me...well, no one got back to me, so then I reached out again and they just said, "we had an email out to the printers, but they have not responded" --- this is about 6+ hours later when I followed up.

So now, I have no idea if the book will go out tonight and I have a feeling that I won't receive it in time. Very frustrated and disappointed that they don't have more internal visibility or proactively follow-up with their customers.

I've ordered many books from them (at least 10 a year) and they aren't perfect but have been relatively good and reliable. Based on this, I decided to try their holiday cards. I created the cards and hit preview and the card looked amazing. I got no messages to indicate low resolution on any images (actually I did on 1 image and I changed them). The cards came and 3 of the pictures were blurry and the pictures that were very high quality were almost white washed. I immediately went on customer service and raised my concerns. They asked me to upload a picture of what they sent to 'verify' what I was saying. Then they blamed me for using low resolution photos. I explained that they didn't indicate they were low resolution and the 'preview' of what would print was clear and beautiful. They offered me 50% off my reorder (so I absorb the entire cost of the 1st order and am expected to just try again but for 50% off). This still didn't help with the faded white washing of my kids school pictures that were uploaded at the highest resolution.
So I'll order books again in the future but never again will I order anything else.

Don't waste your money. This company is very slow to print and ship. If you pay for expedited shipping, they leverage the additional time to demote the print priority.

Quality product, great pricing, on-time delivery, abundant design options AND superb customer service. THE BEST CUSTOMER SERVICE.

I was assigned a project to build a very large (85 page) photo book for a long-time client with very little time to get it done. My priorities were (1) an easy on-line interface for building the book with lots of flexibility for the layouts, (2) a high quality printed product, (3) fast delivery options.

Mixbook has a great webpage that lays out when the book needs to be submitted for printing combined with different delivery options (budget, standard, priority, express) and the delivery date. It has ALL the info I needed to set my deadlines.

The interface for building the photo book is excellent! I've been working with Adobe products (Photoshop, Premiere, Illustrator) for years and consider them to be 2nd to none. (They could use some improvement but no other company comes close.) Mixbook is also 2nd to none, right up there with Adobe. Is it perfect? No. But I was never frustrated during course of building an 85 page photo book. There were tons of headshots in the book and each one had a name label. Sometimes, it was tough to grab a label and drag it a different area of the page. But a little patience got the job done. I was particularly impressed with how quickly the system uploaded my images! It was pretty fast!

Mixbook's themes are a good starting point for designing a photo book but users aren't chained to page layouts. I was able to pick out a standard frame to keep all the headshots the same size. When I loaded photos of events, I easily placed them wherever I chose on the page and readjusted the size. For the theme I selected, there were a substantial variety of page backgrounds which can be reorganized at the user's discretion.

One aspect that impressed my client was that the system allows different levels of collaboration. I was able to allow the department manager access to edit the book and the CEO to review it without giving editing permission.

Customer service is terrific. Early on in the construction process, I had a minor problem with the interface. The chat support was quick and very helpful. We got it fixed. After I ordered the book, I received a notification that the book would be delayed. Given that the book needed to arrive in time for a special presentation, I panicked a little. (I had left a 5 day margin from the delivery date to the presentation date because we aren't located in an urban area. Winter weather and delivery systems can cause delays that would have been beyond Mixbook's control.) I called Mixbook's customer service and they made sure that the photo book would be delivered on time. There was no delay.

Working with Mixbook was a great experience and I will use them again for personal and professional photo book projects.

I am so happy with the mixbook album I ordered, the pictures are the same as on my phone and price is unbelievably affordable

With the printed result of my photo book. It was a professionally bound, beautiful volume that displayed my photos and text beautifully. It was easy to create and I am so happy with the result.

A beautiful book, well put together and excellent quality. So nice to see everyone posts and I don't know what else I can add

I have made yearly photobooks for my family for 15 years...each book contains 150 pages. This year I decided to try Mixbook. After months and months of work on it I finally had it ready to order. In past years I have gladly paid approx. $100 for each book. When I put it in cart and applied any/all discounts I could find (including several calls to Mixbook) I couldn't bring the price down any lower than $258 per book!
I haven't even received the book yet but I have to say...no matter what...never again! A word of warning before you spend months creating a book that is insanely overpriced!

Ordered Christmas cards on December 10 and paid $224. Upon confirming my order I was given no indication that my Christmas cards would take 13-15 days to arrive. After waiting seven days without an updated status, I reached out and was told that even with priority mailing, that they would not arrive until December 23 at the earliest. This was not going to allow any time for people to receive the cards before Christmas. I have used both Shutterfly and Minted for printing cards and would highly suggest these two reputable companies over Mixbook if you want to receive things timely. Customer service was only performed by chat and when I asked to speak with a manager or receive a manager's link, I was not given one. I also requested a link to write a review and also was not given one. I'm very frustrated that they I have such poor communication about the expected arrival date for items that are needed on a timely basis.

This company has gone downhill fast! They misprinted my book (sent my cover with someone else pages) and repeatedly have had "engineer issues" with their app. The photos when uploaded using your iPhone uploaded in black and white. It takes hours on the chat line and then days for them to fix. It has happened multiple times. With so many options use another company! As I said it used to be a good company but has gone downhill and is just not worth the frustration when using photos from a phone

I`ve been using mixbook for 10 years and I thought is was great. But the last time they sent me my albums in a different page order and they put the photos of another person. I am looking for a new album service if someone can recommend one

Thank you

I just received my first Mixbook photo album. I finally got around to putting together my wedding album (almost 5 years later). I came across Mixbook while browsing different options for a photo album service that wasn't going to break the bank. I am so glad I took a leap of faith and ordered through Mixbook. The reviews are very mixed... I was nervous. The book is high quality and feels expensive (not as expensive as other websites I looked at). I am super thrilled and happy with my wedding album. The shipping was quick! Thank you Mixbook! I will definitely be ordering more photo books from this company.

I tried paying for my calendar,,, 5 times…awful, failed until wife had to pay with her cc, their customer care people had no idea, maybe just a banking issue but completely unavailable to me, debit card?

Overall this program is not easy to use, or at least not as easy as Snapfish and Shutterfly, which I've also published with. I left my review with Mixbook after completing my husband's family book so I won't go into it here but will tell you that the book cover feels like rubber and the binding itself is cheap. I spent several hundreds of dollars and wish I had returned to one of the photo books I've used before!

While mixbook has great templates, I was in no way confined to them. Their editor tool made it possible for me to create my own custom layout.