Dylan and Katie W.

I ordered a custom layflat photobook from Mixbook to gift to my parents, filled with photos and memories from our wedding this past summer. This was not just a purchase; it was a sentimental token meant to encapsulate one of the most special days of our lives.

Sadly, the experience turned from excitement to disappointment when the photobook arrived dented, diminishing the quality and appearance of what was supposed to be a premium product. The emotional setback of receiving a flawed version of something so meaningful was profound.

Upon contacting Mixbook's customer service, I was met with responses that felt dismissive. Despite explaining the sentimental value and the inconvenience caused, the resolution offered was a mere $12 shipping refund. This felt like a token gesture and in no way matched the level of disappointment we experienced.

This experience has unfortunately overshadowed the joy we hoped to share with our parents. Mixbook's failure to adequately address and resolve an issue tied to such an emotionally significant product has left me deeply disheartened. I had expected a company that promotes creativity and connection to be more understanding and responsive to a customer's emotional investment in their product.

To others considering Mixbook for special occasions, please be cautious. While their products may seem ideal, my experience suggests that their customer service might not be equipped to handle issues with the care and understanding they deserve, especially when it comes to items of significant personal value.