Martha & Marley Spoon

Food arrived WARM, (ice packs completely melted and warm), making seafood, meats, dairy, and 1/2 the produce trash. Customer service was terrible! After providing photos, they finally promised a refund, but now they're refusing to credit my card for the $51.21 they owe. I've had good luck with 4 other companies I've tried. Marley Spoon sucks!

I have tried several meal preparation products. This is my third and by far the worst. Basically, what you are getting is an order put together as a jumbled mess. Other companies separate each meal into individual bags for each separate meal not Martha it is all thrown together as a bulk order of items and it becomes your problem to figure out what is needed to complete a meal, for preparation. The cost is crazy plus $12.99 for shipping. To try and cancel your account is a real hassle.

I signed up and I received my first box. Some of the produce was bad and there were notable mistakes…(turkey broth instead of beef broth, etc). We actually generally really enjoyed the meals, despite being disappointed that the ingredients are all just thrown in a box together.

Now it's time for our second box. It doesn't arrive. I call customer service who tells me that "as soon as the delivery service contacts them with an explanation, they can email to help me." I'm also told my box still might be delivered and everything will be fine. Because of our working hours, it mostly certainly will not, and the box was BARELY cold when I got the first one in a timely fashion.

Your delivery service is not my problem. Why does their response hinge on how you can treat me as a customer when you can already see that my box didn't ship. I took time out of my day to call you to try to resolve my issue, and now I get to wait to see what happens based on your contractor?

Mistakes happen. If they do, make them tight with your customers. We might have been willing to try a third time, but not anymore.

When I complained that I received steaks that were inedible, so full of gristle that couldn't even cut with a knife, I got a hilarious response from customer service after asked for refund of that whole meal rather than just the $8 they said they would credit.
" Thanks for your reply.

I'm afraid we don't usually compensate for the expectation of the product. For this reason, we are not able to provide more compensation.

I apologize for the inconvenience caused."

If you have a problem with an order— I have had missing items and undelivered orders —forget about getting any immediate help. They don't answer the phone and you might get an email response in a few days. They just don't seem to care. Sloppy packaging, inferior ingredients, recipe missteps. Doesn't sound like Martha Stewart, does it? Completely unreliable. And I believe on other review sites, the 5star reviews are phony.

If I could give negative stars I would. Ice packs do not cover the entire surface area of the box during shipment meat shows up without any contact with cold. "Thermal bag" is paper thin and ineffective. Even if you have leaking fluid inside the box they will not give you full credit (as I put the box in the trash). Would not offer refunds so had to get my credit card company involved.

I paused receiving this service for a while. Sometime during my pause, the ingredients that were provided in the kits were changed. You are now receiving less ingredients while still paying the same price for less provided ingredients. So disappointed! Now, I have to go to the local market and buy additional ingredients. My entire reason for choosing this service is to avoid shopping. For example: the kits previously included eggs, sour cream, and vanilla. Not now, to my surprise. Fortunately, I have had on hand what I needed for the recipes that I ordered.
I also ordered some MARKET items, don't expect the size of the items to be what you might purchase at the market. I purchased the flour tortillas, received 5" not the usual 8" size you buy at the grocery store.
Needless to say, very disappointed.
This service is no longer a value to me.

Blood from meat was all over items- photo below is after rinses of many items - box was opened and damaged- food smelled spoiled- food traveled a week to me- -package was late - I canceled immediately 3/20 the day I got 1st package since I was suppose to have time to try it but they claimed it was to late to cancel although I had just received the first box late 3/20 - so they stole another week of my money after cancellation and sent another box that was again…late. I called them and wrote them daily with no results - eventually they refunded money for the first box with blood but still kept $180 for the box I never authorized- that traveled a week - was destroyed - please don't buy from this company - food should never travel 4 -7 days in a cardboard box and expect it to not be ruined. All I wanted was to part ways gracefully but they took money 3/27 after I canceled 3/20 - before I even received the first box - they locked me into another week. Terrible

They were quick to charge my account, but before delivery date they were already charging for future deliveries. No deliveries ever arrived. Customer service was unresponsive by mail and when I called they blamed Paypal (which showed the payment.) No food. No refund. Impossible to quit. You decide.

Service gives no notice of reviewing the menus or when something is coming off pause & if you reach out, they're response is basically, "too bad, your fault", not even logging the issue as something to work on. Plenty other services provide notice, so I will continue to use those instead.

I gave two stars because the food didn't suck, but you have to actually receive it to know that. I'm on week 3 of my subscription, and for the 3rd week I don't have my order on the day it is due. The customer service with this company is non-existent, and when you get someone on the phone, they generally don't care. Don't make the mistake of trying to email somebody either because you won't get anybody to even fake caring.

The proteins are horrible, the beef- swimming in stinky blood, so is the chicken and pork. The only good dishes we have had out of 12! Were three fish dinners. I got slimy green beans, half of the potato was black, when I cut it in chunks, missing ingredients. We ended up feeding every single piece of beef to our dog. I contacted the company by email and by leaving the reviews of the dishes. I never heard a word. When I finally called to cancel the subscription the woman told me they were too busy to answer. I guess everybody has been experiencing the same problems. I

My wife and I have tried almost all meal kit delivery services. I decided to try this one and to be honest the recipes and variety of options each week are great. We had some really great meals and they are pretty easy.

Now the bad part - they have the worst quality assurance in the business. Most boxes are missing ingredients. We've been sent the wrong ingredient bag (one for a different recipe). And finally the straw that broke this camel's back, they only included ingredients for 2 out of 3 recipes in our latest box. It was extremely obvious and I don't know how they could have missed it - there was a ton of empty space in the box with the missing bag.

Finally - the garlic. Oh boy. They include a whole head of garlic for every recipe that needs garlic (and most call for a clove or two). The good thing is we haven't had any problems with vampires lately, but we literally have about 10 heads of garlic in our kitchen with no clue what to do with it!

Sorry Martha, you may have great recipes but this just isn't working anymore. We'll be saying Hello to something more Fresh ;)

1) Not user-friendly.
We ordered from Marley Spoon/Martha Stewart for the first time this week. The shipment arrived as scheduled on Wednesday. The food came poorly packed and aggregated together rather than packged by as meals. The beef was tough. The meal, Mongolian BBQ tasted odd. The instructions needed to prepare the food are not included in the packaging, you have to get them online. This is just not a user-friendly system.

2) Poor Customer service
We called to cancel the day after our first shipment. The first agent said they had already shipped the second shipment. When I asked for a refund he refused stating that we had six days to cancel and we were past that point. I asked for a supervisor. She re-iterated the same thing. Our delivery day is on Wednesday. I spoke to them on a Thursday. The last time I checked a week has 7 days our next shipment should not have been sent or changed until the next day. I attached a screenshot to this review it says 5 days. Based on their web it should have been Friday before we were charged.

3) Simple Solution Denied:
All I wanted was a refund for a package we did not want and was sent against our wishes. Too much for them to handle.

Summary: Buyer beware - if you sign up for Marley Spoon, you will have a minimum 2-week subscription rather than a one-week trial run if you are unhappy.

Some e-mail got lost and the system chose random entrees (including ingredients which I can not eat) for me for the week when I am out of town. I got in touch with customer service about canceling my delivery for that week and that was the worst experience ever. I contacted them five days before the delivery, yet the representative refused to cancel or change the order. Moreover, rather than providing any explanations (really, what can be a problem with not sending my box?), he instead kept blaming me and writing that it was all my fault. There was a glimpse of something constructive, when he offered to redirect my delivery to the place where I will be physically on that week... only to discover 15 minutes later, that it is actually impossible.

Vadim

Received only 2 shipments and both had issues. First one the box was opened and barely taped shut. The second shipment was missing the steak for a steak dish. You cannot get through to customer service because they are "all busy helping other customers"... all the time. They do not respond to chat box or email as you are directed to do by the outgoing message when you call in. The only time you get a response is when you unsubscribe. The only reason why I gave it 2 stars is because the one meal I was able to make was pretty good. Extremely disappointed with the lack of quality control and unavailable customer service. I excepted more from a product Martha Stewart puts her name on.

We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!

My meal kit arrived late in the day March 1st all of the item's haphazardly thrown in the box.Unpacked and put in refrigerator to start using the next day.Not impressed the third meal in so I go to cancel and they tell me the next order has already generated and there is nothing they can do for me.The long and short is if your not sure you are going to like Marley Spoons service schedule your 2nd delivery 2weeks after your first order is delivered as there business model appears to get you to try a discounted box and then stick you with a full price box.There customer service seemed very gleeful in telling me they where not going to do anything for me and never offered to try and accommodate me in anyway.

Poor customer service & quality food
Of the six different meal delivery services I've used over the past eight years, Marley Spoon by far is the worst— in quality, customer service, and price (for what you receive.) I blame myself for "assuming" that a meal delivery service with Martha Stewart's name would equate to quality; but I was definitely proven wrong and should have done my research before signing up. Now I've been charged for a second week today and cannot get a refund even though some of my products from this week's box were wilted, scant or just unacceptable. When I chatted with a live agent I basically was told it sucked to be me, and I should have cancelled as soon as I received my first box. (He/she didn't care that I had to be out of town the next 2 days.) Oh, and I changed my following week's delivery date to 2 days later which didn't make it any better for me either!
If you are thinking of trying this service out, I highly recommend you think otherwise. There are several other ones so much better!

I received my first box all my vegetables were very moldy and the ice pack exploded all over the food. I called costumer service and they offered me a $12 credit to use on my next box… Which I don't think is very fair as I paid for a box that wasn't edible, and he did literally didn't care and just seemed annoyed I called. So I went ahead and wanted to cancel and was given attitude!

We left blue apron in high hopes for something a little better. This is not that! Is Martha trying to pass her prison cooking skills on or what? I can do better with ramen and salt!

Terrible. I expected excellent quality and service from a Martha Stewart endeavor. One package was missing the steak. All packages were late. Most were missing the recipe cards. The beef was cheap - poor flavor, not tender and difficult to chew. The meals were definitely not worth the money we paid.
Customer service is non-existent. We sent emails regarding the missing meat and got back form letter responses - "we're busy - we'll get back to you". They never did.

I have been ordering Marley Spoon for over a year. The recipes are very flavorful. Luckily, I have not had the same experience reported by others. The shipments have been carefully packed and the vegetables fresh. I wonder if the shipment center makes a difference? I live in the SF Bay Area. I much prefer Marley Spoon to Hello Fresh. I have not had missing items like I did with Hello Fresh.