LyftReviews 908

I have been using Lyft for years. Probably spent thousands of dollars onl rides, as I don't drive.
Last night, the driver hit a bump. Mind you, the driver hit a bump. Therefore, it was the driver who hit the bump. This caused my LITTLE potted plant, with dry dirt to fall. I did not spill anything. Nevertheless, the driver put in a "damage" claim... Lyft charged me $20.00 for "damage" for a little dirt spilled on the floor because THE DRIVER hit a bump. All he had to do, which I offered to do & he declined, was to sweep up the DRY dirt with a whisk broom. According to Lyft, the photos the driver sent, of which I was NOT provided a copy, (and I don't think there are any) stating he needed "professional cleaning". Are you kidding? The only one being cleaned is myself, I am being sent to the dry cleaners
And ROBBED of $20.00 for nothing, and LYFT does NOT CARE. I have literally spent thousands using this company AND WILL NEVER USE THEM AGAIN... my husband got sick as he was in a Lyft car with STRONG CIGARETTE SMELL, but I guess that's ok with Lyft. Also, most of the time, the GPS sends driver in wrong direction

I am no longer allowed to drive due to a medical condition. My friend usually takes me around, but his car died and was in the shop. He arranged to have a Lyft driver pick us up and take us to where we needed to go. We met our driver just before our designated time and he had folders and documents all over his backseat. My friend asked him if it would be okay to move the papers off the back seat because he needed a place to sit. The driver said okay. The driver drove recklessly, wore no seatbelt, and blasted music during the drive. My friend and I were cordial with the driver and still gave him the typical 20% tip despite him not really deserving it. It was even a pretty short ride. After our ride ended, my friend's account was charged an additional $40 damage fee. When we asked about the reason for the charge, Lyft provided 3 photos as "evidence", but the photos are questionable at best. We reached out to Lyft customer service about it because the photos showed staining, but did not show which seat was stained, a timestamp of when the photos were taken, and/or even if it was the same car we were in. The definition for the "damages" that the driver claimed we caused - which we definitely did not as neither of us had any liquids or food at the time - is "$20: Minor damage such as mud, dirt, fur, food or drink residue on the vehicle seats. $40: Moderate messes such as biowaste, and large messes from food or spills, on the exterior or floorboard of the vehicle" (Lyft, 2025). As this alleged damage was on the seat, we shouldn't be charged $40 but $20, assuming that we did cause it, which again is not possible as we did not have any food or spills from any liquids. Both my friend and I had no baggage or items to bring with us either. Lyft customer service said that they reopened the investigation and determined that they will not cancel the charges. Avoid this company at all costs. They are nothing but scammers and they should be shut down. Get a lift with anybody else but Lyft.

I rode with Carlos in Orlando for a short trip to a business meeting. Later that day I was charged $150 for damage to the car and they attached a photo of vomit in 'a car'. Obviously this was not me, or I would not be posting. There was nothing indicating the time or date or even if it was the car I had ridden in. I asked for a time-date stamp, which is readily available on any smart phone photo yet Lyft declined to provide this. Worst of all, the fee I was charged is double what their app says the damage fee is for an event like this. Several emails, all the same reply, 'we aren't changing this fee'. Never again. Don't ride LYFT, go to UBER. If you must ride with LYFT, take a photo when you get out of the car, at least your credit card company will believe you.

No customer service number, per the latest trend in innovative ways to avoid accountability. And when I tried to make a complaint online, the site just kept spinning. Apparently they don't want to hear it. So, I'll just tell everyone else.

When the driver showed up, he didn't even verify who I was. So I told him my name. He barely nodded, and said that he was on the phone with his brother. It was pretty obvious he was on the phone, since he had the speaker on and was in a loud conversation for the ENTIRE ride - about 30 minutes. He didn't even acknowledge me when I thanked him. VERY. RUDE.

And I have NO respect for businesses that don't provide customer service. Which is a LOT of businesses these days. And none of them get my money anymore. I'll pick up my own food, ride the bus, make my own clothes, etc. before I put up with BS like that. Paying customers deserve better!

On 2-6-2025, at Ohare, at around 6:50 PM, I submitted a request to Lyft for a ride down town, shortly after I replied via the app, that I had my luggage. At 7:05 PM Lyft shared via a text, that "Your ride details and price are locked in. We'll match you with a driver when you're closer to the pick-up spot." I was standing just inside the airport, just beyond the recommended exit gate, since it was below freezing outside, and there was already a crowed at the door. At 7:12 Lyft texted me that "My driver is arriving in 9 minutes." Then at 7:20 Lyft texted me again, that "You'll be matched shortly. When we have your driver's details, we'll let you know". I guess someone dropped me. At 7:30 Lyft sent me another text "Be ready outside..." and gave me the driver details. I walked outside. At 7:42 I received another text from Lyft, "Look for a white... they'll wait for 2 min before wait time fees apply." I think it was closer to 7:50 that the car finally arrived. In the meantime my phone ran out of battery life. Lucky I remembered the car model and part of the driver license plate number. Afterwards, I tried to reach to Lyft directly. They have no means, or options for me to share my experience, that I was able to find. I feel it is very unsafe to tell customers to wait outside in the freezing, all the while the app keeps telling the customer to stand outside and that the driver is coming and will be there in 9 mins, and does not arrive until much later. Driver was great. Lyft's software did not provide me with accurate driver arrival times, while I froze standing outside. Next time I will take CTA.

Be careful review drivers on Lyft. I gave a one star review and the response from Lyft was an 80 dollar charge… they are crooks I got threaten from a driver who said if I gave a bad review he knows where I live,… the Lyft blames me …. Do not use Lyft they are crooks

I was going to use Lyft for the first time -Uber being my preferred choice. I was heading to Jamaica and using the App called for a ride with Lyft. It did not go well: Lyft said my payment could not be processed with my card. I used the same card successfully with Uber. Unknown to me my card had been used by Lyft to debit a payment of $25. This feels like fraud, and Lyft has refused to refund my money. I will never use Lyft. I gave one star because I couldn't find zero.

Stay away from this $#*!ty company. I was a driver and it a joke. They stealing money from drivers while customer is paying too much

The absolute worst experience ever. I was overcharged $20 for a ride from the ATL airport. I set the location on the app, it switched the dropoff place on me. I told my driver (Ndeye Selbe) that it wasn't my stop, and she requested I send her $30 via Cash App instead since it should not be charging me. But guess what they did and I'm 38hot. The $30 was the original price for my supposed to be dropoff location. I asked for a refund but they only sent me a funky measly $5 for it. What a load of crock. I hope they get sued again for false practices. I'll never use them again! Crash!
Crazy that I can't upload my screenshots of the conversation and my cashapp. When I figure it out I will.

This garbage company is a complete scam! I accepted a ride for from Middletown CT to Waterbury CT (40 minute ride) about 24 miles. I accepted it for $60.97. Once the ride was completed there was no change in the amount. About 2 days later I checked my actual bank account and there was a pending charge from Lyft for $161.96. I assumed it was just pending and the actual amount would come up once it went through. I was wrong! It went through for 161.97. I go back and check the Lyft app and it is now showing 161.97 with no explanation as to why there was an extra $100 charged! I've tried reaching out to Lyft by email and their help support system through the app and there's no way to talk to a LIVE PERSON. There's no customer support number either. This is a scam. They absolutely scammed me. I will never ride with Lyft again. I've never had issues like this with Uber. I guarantee this has happened to hundreds of other people as well. We all need to report to the BBB or something because this has to be illegal!

I booked Lyft to pick up a friend first, then me, and finally take us to downtown L.A. At the scheduled arrival time, I received a call from the driver, who informed me he was at my friend's address. However, he gave me a different address that was about 2 miles away. He claimed we were no-shows and said he was leaving. Shortly after, I received a text saying I would be charged $10 for the no-show.

The issue is that the app had confirmed the correct pickup and drop-off locations in the proper order, which I documented with a screenshot. It seems the driver may have used this situation to avoid the trip and still collect a $10 fee for a bogus cancellation.

Contacting customer service was nearly impossible, and navigating the app to file a complaint was frustrating and time-consuming. After about 15 minutes, I was finally informed that I would be reimbursed the $10. At the very least Lyft should verify ride cancellations with customers before applying charges. Due to the delay, we missed our seats at the concert and had to stand for the entire event. The experience was extremely disappointing.

No payment for my work so far!
I am doing Lyft ride in Calgary since March 25,2024.I added my GST and fulfilled my all the details but couldn't saved my bank details after several attempts.I chatted more than 10 times during this time to seek help for my payments and resolving this issue.
Lyft has pathetic help centre agent who send stero instructions.No email or phone no for help and close chat instantly.
They are holding my payment with no reason it's 857.30$.
Anyone can help me please?

Horrible first time i tried using them had to keep waiting that no drivers were available …
Substandard

On May 3rd, around 4 am, our Lyft driver said he needed to stop because of a low pressure light. Since it was in a dark, secluded area, we felt unsafe and declined his request. He completed the first drop-off at the Southwest departure counter, but then refused to take me to my designated stop at the Delta departure counter, even though the extra stop fee was already paid for.

This left me frustrated and concerned, especially considering the initial request to stop in an unsafe location. Lyft denied my request for a full refund, offering only a $5 credit. This lack of an acceptable resolution is disappointing. In my opinion, a full refund should have been granted since the driver refused to complete the agreed-upon trip, especially after we declined his unsafe stop request.

I just tried to get a Lyft after work because I didn't want to wait 20 minutes for a bus, the app said the driver was 3 minutes away, I waited 6 minutes watching him go in circles. I'm starting to think because the drivers don't get all the money the drive around till the customer get aggravated and cancels for the $5 cancellation fee. Plus this has happened to me a lot this year

As a driver Lyft offered a bonus if I referred a new driver. We would both get a bonus if she completes a certain number of rides in 30 days.after getting her sign up she started driving March 19th. After a few days I noticed that it showed her application as pending. Sh was already driving. I contacted support and they said her 30 days expired March 19th. I informed them that was her start date. No help they insisted they were right and couldn't change it. I went back to support and asked if I could talk to a person. They messaged me someone would call me in a few minutes. I've never got that call. Beware. I'm sure it's just a typo or glitch but no one will make it right.

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I left my handbag in a lyft car today. I wss able to contact lyft customer service immediately. They reached out to the driver and he said he didn't see it
Lyft gave their condolences and stated there was nothing else they could do. I contacted the police who reached out to him and he miraculously found it