Mountain View, CA 94041
Tel: (347) 254-7842
I started using Listia 3 years ago, and I've seen everything there is to see on the website. I also experimented quite a bit with the many features of the website, and have come to the conclusion that while some of the "negative" reviews on here are a result of people not reading rules or understanding how the website works, the majority of the negative reviews are a result of the poor customer service and scams promoted by the website.
I'll break down the positive and the negative for all interested in the site, and I am indeed covering everything as I have perceived it, so pay attention:
1. You can sell old belongings on the website and retain their value in the form of a website-only currency that allows you to essentially trade for other old belongings that may interest you more.
2. The format for listing auctions and their rules is fairly simple, and runs smoothly.
1. "Listia's Tom F.": His job is to essentially dismiss the wrongdoings of the company and make those who have had problems look like they were mistaken, or had lied in order to end up in whatever bad situation they did. That's my perception as a result of the way I have observed his handling of the many complaints issued here.
For example, one user claimed it took 3 weeks for Listia to respond to a support ticket. Listia Tom responded aggressively by saying that they "certainly do not respond in x amount of weeks", therefore calling the individual a liar. Interestingly enough, however, many including myself have had issues with support tickets not being paid attention or dealt with for weeks on end by Listia. It is a real problem, but to anyone new Tom's commentary makes it sound like that would never happen, when in fact it does.
Not only this, but when new users have had issues regarding signup or having their accounts randomly banned, he has been intentionally unhelpful, often saying "well, if something happened it was definitely your fault" despite the fact that I have a friend whose account was banned without reason. (It took this friend nearly a month to finally get into contact with Listia and get his account back, and even they couldn't provide explanation for why it had been banned, as there was no reason cited in their logs. So yes, Tom, it does happen.)
And Tom? Good customer service acknowledges wrongdoings and promises to resolve them! You, however, attempt to demerit or cover them up.
In addition to this, interestingly enough, a day after a friend of mine posted a negative review of Listia, a new passive aggressive review was written by a random new user here for 5 stars- and the details of the review made fun of everything my friend had said in his review.
This suggests Listia had written the review itself to negate the bad experience and boost the star rating on Sitejabber.
(And I'm sure Tom will claim none of the above is true, and attempt to have my review removed for pointing out the fact that he openly attacked a user's credibility and lied.)
2. While the basic functions of Listia are enjoyable, there is a lot of bad to be said about the concept of the "credit" currency not retaining any actual monetary value. While it is stated on Listia's legal terms that credits do not hold real monetary value, the basis of the website (essentially SELLING objects with REAL monetary value) negates this fact. Listia tries to hide behind possible responsibility for monetary loss by making this statement, but by law anything traded for currency has physical "value" beyond that of "Credits".
Not to mention the fact that regardless of ALL of that, all objects still hold PERSONAL value to an individual.
3. The online "value" of credits changes constantly. I know this concept is hard for people to understand, so I will explain; You sell an item, people win it by bidding with their "credits". You earn the credits after they receive the item. So for example, say you sold a DVD for 25,000 credits. That seems like quite a bit at the time, as Listia will be selling 25,000 credits for something along the lines of $20. However, the very next day Listia will instead sell 25,000 credits for $10. Now, your credits have become undervalued. You didn't truly make $20, because it was reduced to $10. While this doesn't immediately sound like it would have an impact on you, consider this: Now, more credits are worth less. So your measly 25000 will not allow you to bid on something you may have been able to win before, because now people can obtain exponentially higher amounts of credits for less money. A toy goes from being worth 25k to being "worth" 50k as a result of the inflation.
4. Little kids and scammers are running amok on this website, and unfortunately, this simply is NOT considered a professional website, so bullying, death threats, and scams are rather commonplace for a "common" user. I'm sure many will tell me that it's your own responsibility to not bid on "too good to be true" auctions, and to ignore nasty commentary and threats, and I am aware of the issue, but many others are not. Listia Moderators will make comments on some of the scam auctions, but never have them removed despite the fact that pictures and information regarding the auction are all obviously stolen from other websites. They might ask for a scammer to add another photo with their username next to the item they are claiming to sell, but they wont remove the auction even when the user becomes threatening or makes it obvious they are attempting to scam others. In addition to this, while warnings may be given to bullies (individuals making offensive comments on other auctions, or individuals threatening people to send them something "or else") I have yet to see these people every actually banned from the site.
5. The purpose of Listia SHOULD be and WAS to get rid of used items, but unfortunately many are using it to make profit off of others now instead. For example, one woman has been auctioning off "human hair" based wigs that are supposedly worth $300 new... But if you do a quick "search image with Google", you can find the same wig (that is proven to NOT be human hair, and NOT be valuable) for $10 on Amazon.com with free shipping. In other words, these individuals are intentionally deceptive because they want to make a profit off of those who believe Listia is competent enough not to allow people to sell knockoffs.In addition to this, there are numerous others clogging up the Listings page with knockoff technology like supposed iPhones and iPads from China. It is more than evident that they are scams, and yet? Despite many users notifying Listia, the sellers continue to sell the illegally branded technology on the website.
6. Let's stick to that point for a moment- the objects being sold on Listia. One user claimed earlier that inappropriate / dangerous objects are being sold much more often on Listia as of late. They even cited Nazi memorabilia, in addition to KKK rallying gear, cigars, certain illegal knives, and guns that are SUPPOSEDLY BB Guns, despite this point being completely unverified. In addition to this, MANY fake purses, pirated videogames, pirated movies, and other miscellaneous technology is being circulated on the website. Listia has a number of these items banned, and yet, yes, I and many others have seen them sold on the website without moderators removing them or warning the sellers! Not only this, but we as honest users have REPORTED fake items and Listia has NEVER addressed such auctions. So some are making the equivalent of a few hundreds dollars in credits off of random bags they stuck a fake label to... Tom, you can't tell a review here that it doesn't happen if they saw it themselves!
7. Listia does NOT protect it's users from potentially mentally ill, disturbed or troubled individuals. A particular user has been wrecking havoc on the website, scamming everyone she buys from by claiming that everything she receives is broken for nearly EVERY transaction, and making fun of, threatening to hurt and "ruin" users she interacts with. The most she has received is a month ban, but she's up and at her cruel shenanigans day after day regardless. Look up HippeeMama and look at her Buyer's feedback... And Listia, if you care at all, look at this woman's message logs! She is dangerous!
8. The surveys and free downloads Listia promotes to earn credits are all scams! And they LIE about them being scams, too! Other users have complained here regarding this issue, and Listia Tom's first responses were that they were either lying or mistaken, if you go far back into the first 20 reviews. Yet... how can they be lying or mistaken when I've found a way to prove they're not?
For the hell of it, I created an email account to use when all of the surveys and free downloads promoted by Listia in exchange for credits asked for it.
Now, years later checking this email, scam and spam emails still roll in from "Russian Women looking for a Rich Boyfriend", a fake Amazon email spelled AMAZ0N with a 0 instead telling me my account has been hacked into, and various Dental Implant, Burial Insurance, scam Car Insurance and Viagra ads.
Not to mention the fact that EVERY email that contacts me from a supposed corporation is from scammers pretending to be the corporation, and furthermore, the emails have viruses attached to them! And finally... the free downloads are all credit card info-stealing Trojans! They will claim to be Sports toolbars or special programs that allow you to customize your Internet Browser, but as of now I have found nearly every one to be a malicious type of spyware. The worst I encountered was a keylogger, and the fact that Listia has been made aware of this time and time again and has not stopped working with the "companies" they do to promote this spyware suggests Listia is indeed an operation based on fraudulent "business", rather than respectable/reputable business.
If you dont believe me, feel free to look at the accompanying screenshot of the emails I received as a result of signing up for Listia's promoted surveys and downloads.The email account was specifically made to sign up for anything Listia promoted me (surveys, downloads, drawingss coupons, sample organizations) in exchange for credits, so nothing there is something I encountered/obtained elsewhere.
Tip for consumers: Don't try this out without a lot of caution and common sense in hand.Ask J about Listia
I like Listia. The people there are great but I can't get any credits from the surveys. And they never answer me when I tell them straight up that they won't answer it. I'm tryin to get some cool stuff for my family. That will give them something for there birthdays. I got a couple of stuff coming in. The people there is good. But listia wont give me credits for my surveys. Ive spent hours on those surveys. If those surveys were given me credits. I would have had this ps3 that my poor aunt wanted given to her. Please address Listia. That they need to give me some credits that i deserved.
Tip for consumers: Make sure to try to talk to them about doing surveys.Ask Justin about Listia
Listia is nothing but scammers i listed and thw person who won emailed.me saying they were not paying the shipping this happing two more times after that same thing person won item and didnt want the.item and wanted there credits back the.stuip listia said i had two account when i only had one and my brother had one and they deleted my account with 25,000 credits. I have also won items and the people never sent the items
Listia is a great service ive been with them almost 3 years now with a couple of minor issues with buyers now the Fill out trusted surveys section and free games for the PC are bad the surveys are normally you putting in personal information and getting nothing some are very long the free downloads are dangerous with spyware adware and viruses i have all of these from the free downloads section best items to sell are coins and mp3 devices like apple and android Good Luck on Listia
I don't know if there is a feature that outbids another bidder automatically, but everytime I bid on something 1 guy would outbid me every time eg. i bid 150 He'll bid 160, and the annoying things about this is its only one person/account who is automatically outbidding me. I'm not winning even a single bidding bc of this
I'm so sick of people putting up auctions and then DO NOT SHIP THE ITEM!! It use to be 3 days before you were refunded,now it's 5 DAYS?? Just idiotic to post an auction then turn around and DON'T ship the item having buyers credits sitting in LIMBO!!!!!!!!!!!!!! After a seller having a HISTORY of doing the same negative thing OVER and over,why isn't there account SHUT DOWN?????????!!!!!!!!!!!!!!!!!!!!!!!!
I had to comment. People are complaining about the other people on the site, which, in my opinion, shouldn't reflect on Listia. People are weird, rude and sometimes down right nasty. I love this site. I have gotten soooo much yarn on this site that I have been making afghans for my whole family and I have not paid one penny. I have listed so many products with occasional mishaps, but that's based on the people on the site. I will be on the Listia selling and bidding for as long as they will have me!!
I posted auctions for original photography and offered free digital copies too.
They edited my account like a toddler, said I was breaking their rules. I was in my rights to offer something extra and my freedom of speech was violated.
STAY AWAY FROM LISTIA. User: Cyntech
Hi Everyone, there are good and bad in everything. In the past year I've been in Listia I had a few problems. But the good out weighed the bad by 95 %, and I have gotten some really AWESOME things! And I give kudos to the customer service for all the help I've gotten! Deann50
I listed a piece of furniture For Pick Up Only. A person on the other side of California bought it, and asked me to ship it to them. Really? Then gave me bad feedback for not shipping a desk 500 miles. Listia ignored my messages. I closed my account. Too many non-shippers and weird people. 5 out of 10 never shipped items. Too much inflation with the credit system, too.
Started an account on 12/10/15 was going great at first then really started to go down hill i bought an item for a controller and the seller never responded i filed out a refund request the seller finally contacts with derogatory remarks (includes messaging) seller begins creating fake accounts to get me blocked (making comments on his other auctions and messaging himself) listia blocks me from commenting and messaging which does hinder things but not a big deal. I listed 5 item which 3 of them were received and left positive feedback and credits transferred by the buyer + bought $20 worth of credits i begin bidding on a phone case i wanted got an email claiming i was suspended from bidding for 14 days i submitted a support ticket asking why i have been suspended from bidding they claim its till the buyer receives the item they marked received and manual transferred credits and the other 2 items the credits are still pending such a scam have had to file a dispute with my card company to get my $20 back i purchased solely to bid on this item i will not be getting this item as it will have ended before my suspension most ridiculous site i have ever experienced your told to file a support ticket that most will go unanswered and closed when you do get a response its most of the time not related to the question when it is they dont offer any help or review of said suspension they just give you a generic tos response do not list your items or buy credits as they will more than likely ban you for any reason they can find stay far away from this site and BTW to the guy that is going to respond saying submit a support ticket I have submitted several either goes unanswered and closed or some stupid automated response
ITS RELLY GOOD. But the site follows a algorithm. You relly can only do a certen amount of surveys. It all depends on what you do say you do 7 surveys you might not get ALL points but you still do. So all I am saying IS RELLY GOOD but you it wisely :)
Tip for consumers: USE IT WISELY!Ask matthew about Listia
Listia is where sellers go when they've been banned from all of the other selling sites/apps.
This site is credit based, not only will you be unable
to get a straight answer as to the dollar value of a
Listia Credit, credits change value randomly.
Example: One day they will be selling 10,000 credits for $4,
the next day it will be 5,000 credits for $6.
Dupes, fakes, & recipes that can be googled make up the bulk of the items being sold.
Customer support is slow, robotic & frustrating.
Used to be fun in the begining, now it's just a bunch of rude a-holes who want to try and rip you off. WAY to many people using it as a business site, ripping you off by charging to any points, then wanting more $ for shipping. I can go buy half the stuff myself.....cheaper than points plus shipping. How but that!?!?!?! Now my wife got banned because some stupid chic running a business thru Listia screwed up and shipped the wrong item, and then called her a liar. Total B.S. site now. We both had 100% positive feedback. Won't ever use it again, total rip off with rude ass people now.
It has some good and bad things. First the good is I like you can ear points. Bad though is there is really not a lot of nice things you can earn with the points, people list their stuff way way way to high. Also I don't like that you have to verify your address it is very annoying. Plus I got yelled at on Listia by a seller that listed an item that I had at home. They said that it was this really fine piece of jewelry but I know I bought the same exact piece at Walmart for 5 dollars. Also bidding is way to competitive. I feel like you never win anything.
My first listing experience wasn't a good one. My item was bought by this total weirdo who sent me this comment: (I had not said anything to him except asking for an email I can send my shipping charge to through paypal).
"Thank you for your item. I could really tell that you love me and my family. <-[WTF?!]
No offense my cousin said that you are idiots by i don't think so."
He sounds exactly like the automated scam emails I get from Craiglist (but at least those people only waste a second of your time). Three days now and he still won't send his email. He sent his address though.
Yeah, no, I'm not sending anything until I get my shipping fee. Total scammer, weird automated message, and total waste of 10 days.
Also, the value of their credits changes like, multiple times a day. It's annoying. I'm worried that if I give away stuff, before I can save enough credits to get something I want, my credits are going to be worth much less.
This was my first (testing the waters) experience and it wasn't a good sign.
Honestly, just selling your stuff for cash and then using that cash to buy what you want is easier. I recommend: Ebay, Amazon, or Craigslist.
I've been a member for over four years. The customer service is excellent. When I submit a question or support ticket..I never have to wait over a couple if days..most questions will be answered the same day if you submit them soon enough. I may not always like what the answer is..but I consider them to be fair. If you want to be successful on listia..here's what you should do...follow the rules..offer up clean and useable items..take good pictures..give a clear description..pretend that you are the potential bidder..what would you like to know? Answer any good question..it makes people more confident to bid on your listing. Always send your item..no matter what the final bid is..and ship in a timely manner with good packing and tracking. Be nice, be pleasant. Occasionally, you will get that "problem bidder". It's easy to block them. Keep everything positive..your ads, your responses, your questions, etc. People will respond to your attitude. Again, always follow the rules! There are more things that I could say..but these are the basics. If you do these things, you will love a Listia too!
baning account - they ban your account without warning. My account got banned for violations when i didn't violate any of their rules and wasn't told what I violated. I made another account to try it again and got ban without even being given a reason. They didn't even tell me why I got ban. The day before I got ban I had spent money on points for the site. It seems that they took my money and turned on me and left
they ban your account without warning. My account got banned for listing violations when i didn't violate any of their rules. I made another account to try it again and got ban for listing violation and for having multiple accounts. They didn't even tell me what listing violation i broke.
I'm really so upset about a problem that i'm having on Listia. I don't understand why the moderators dislike me so much.
I have been enjoying this site for months...i think i'm addicted to it...but that's going to have to change i guess. I had a really good auction of an old Waltham Pocket Watch of my Dad's. A lot of people were interested in it and i got a nice high bid. The person that won gave me positive feedback..and a couple days later wanted his credits back. The moderator sided with him, without telling me why. I had not broken any rules.
I guess the worst part is that i don't have 400,050 credits to refund. So i'm sure i will end up banned soon. Very sad and upset :(
I grow a garden, collect seeds, and when I found Listia I thought I had hit pay dirt. I have had such sweet little notes and prompt service. Being a newbie I goofed once and buyer so understanding--I more than made up for the error in my shipment. Maybe gardeners are just a wonderful down to earth group to hang with. I don't know, but I have enjoyed so immensely. Only been at it a few weeks, but constantly got things going out and coming in. Christmas every day!
46 Questions & Answers
When can I post these credits for sale?
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