Overview
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Beautiful shoes, but poor quality. I don't recommend this shoe 👠. The platform must inform the country that manufactured the product and mention that the material used is not real leather but synthetic
Ordered on the 23rd last month and now the 13th. Is my package coming? Can't track just says it left Korea. Keep getting these review emails on something I still haven't received. Not impressed at all.
Hello Jared,
Thank you for writing us a review. We're really sorry for the delay and the confusion surrounding your order. We totally understand how frustrating it is to receive review emails when you haven't even gotten your package yet. That's not the experience we want for you. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I order 2 pair of boots/slippers. When my package arrived one of the slippers was broke. I had to sew the strap back into place. Not made from good materials.
Hello Gennie,
We're sorry to hear that one of your slippers arrived damaged. We understand how disappointing it must be to receive a product that isn't in the condition it should be, especially when you've ordered two pairs. Having to repair the strap yourself is frustrating, and it's clear we didn't meet your expectations for quality. We take your feedback seriously and will work on improving the materials and quality control to ensure this doesn't happen again. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I placed my order over 2 weeks ago and have yet to receive my package. They said it would take 6-10 business days but the status of my package never changed
Hello Victoria,
Thank you for reaching out, and we're truly sorry that your order hasn't arrived yet. We understand how frustrating this must be, especially when you were expecting it to be delivered within the stated business days. We know how important it is to receive your order in a timely manner, and we regret any delay and any inconvenience it has caused. We will send you a private message right away to address this promptly.
Best,
Allison
Five stars very satisfied, shoes are fashionable and stylist. I love my experience with all new products.
I love each and every pair cannot hardly wait for the fall to show off my gorgeous boots
Bought a pair of tactical boots. Comfortable Price was right. Only paid 8.50 delivered Then cancelled my membership I'm sure it will all work out.
I ordered a couple pair of booties. They both look great and actually fit well! The selection JustFab offers is so incredible.
Great boots 👢lots of compliments 😊 a little long in getting my order. But very satisfied when received.
Both fit awesomely. Great products. Great fit. Beautiful colors.
JustFab has great styles and quick shipping. Returns are easy when you need to exchange something. I have never had a bad experience.
The shoes looked nice with a good color. Unfortunately, the quality wasn't so good. During the first day of wear, it started to rub/cut near the back of the foot and ripped the skin. It was painful. This doesn't usually happen with a good quality shoe. Wouldn't recommend.
Hello Chris,
Thank you for writing us a review and we're so sorry to hear about your experience. That sounds incredibly uncomfortable, and it's definitely not the kind of quality or fit we want you to experience with our shoes. We really appreciate you sharing this feedback, and we take it seriously. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
I purchased my items in November around Thanksgiving. Originally my package was suppose to arrive the 2nd day of December 2024. Then I go to check again my package is running behind okay that's fine they changed the date to December 3rd. December 3rd comes and nothig, so I go to check and my package has been rescheduled like 4 times and it still in one spot. It's annoying and it's just sitting in another state not doing anything. I don't know why companies choose FedEX they are the worst delivery service created. I've purchased shoes in the past from just fab and never had this type of issue.
Hello Tyra,
Thank you for reaching out to us, and we truly apologize for the frustration you've experienced with your recent order. We understand how disappointing it must be to see your package continually delayed and stuck in one location, especially after originally being told it would arrive on December 2nd. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Found the site. Easy to navigate. Great selections and easy shopping. Excellent experience. Keep up the good work.
Bad experience was charged didn't understand the stipulations of deal charged card for more money later.
Hello Charlie,
We're so sorry to hear that your experience didn't match the quality of the shoes you received. We completely understand how frustrating it must have been to feel unclear about the deal's stipulations and then be unexpectedly charged more later. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
As always Just Fab is so quick with shipping which is amazing, however the comfort of the shoes vary. I received a suede mule flat that's generally comfortable maybe not all day though. The other pair is a platform double strap sandal which is on the first time I wore them they cut the top of my foot within 20 minutes of wear. But I'm still breaking them in. Overall, I love Just Fab and their variety of styles!
The only drawback is when you are trying to return because the QR code they send UPS cannot scan it for some reason... Making the return experience hectic
Other than that, shoes are good quality, good selection.
Good quality shoes. The fit is great. I was not sure of the real shoe, but they Look much better than I expected.
I purchased 3 pair of boots for my 86 year old dad. I've never ordered from this company before nor have I ever heard of Bruno Marc. So far, dad is enjoying 1 pair. The Military style. The other 2 pairs are Christmas gifts. I'm so impressed with the style and quality that I'm getting ready to order 2 pairs of walking shoes to add to dads Christmas list. He's going to have a great Christmas. Thank you JustFab.
Justfab is a great site where you can get all your lovely shoes.the size is always right to fit.I love my purchase and will always shop at justfab.
I bought these sandals/slippers on March 3,2025. Today is 25th of March 2025. And the shoes are already peeling.
The site was easy to navigte and the prices of the shoes are reasonable and affordable. I was disappointed with the comfort of some of the shoes. The soles were hard and uncomfortable.
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- El Segundo, CA
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marlene,
Thank you for sharing your feedback with us. We're truly sorry to hear that the shoes didn't meet your expectations, especially when it comes to the quality. We want our customers to be satisfied, and we understand how disappointing it must be when a product doesn't live up to the standard you were hoping for. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison