iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
It was nice to have these memories digitally. The digital quality is poorer than the VHS quality. But not terrible. The shipping cost both ways was extremely high and the service was really slow. Have to wait until the next day after requesting digital download. I would not use this service again. I'll find someone local.
This company is nothing short of a scam. Not only did they overcharge me for the box, but they also charged me for converting five VHS tapes and ultimately didn't convert a single one. They claimed it was due to broadcast content on the tapes, which they allegedly "can't convert." Despite this, they refused to refund me for the tapes, effectively pocketing $75 plus shipping costs – a total of $120 wasted. This company took my money and provided no service in return. Extremely disappointing and unprofessional.
Hi Leonardo,
Thank you for taking the time to share your concerns with us.
We definitely appreciate our customers, and we're sorry that your experience didn't meet your expectations. When we processed the videotapes that you sent in, there were four that did not contain any home video content. The video footage was all copyrighted recorded TV shows. By law, iMemories is not able to upload copyrighted media such as Hollywood movies, television shows, and news broadcasts to your account without a copyright release.
There were also two videotapes that had damaged ribbons. We were able to repair and process one of the damaged tapes. The other tape we were not able to repair. The outside housing did not have any screws in it, so we were unable to open the housing to repair the ribbon.
We do not automatically refund for tapes that contain copyrighted material, because the extensive digital conversion work was completed. We do make note of the copyright restrictions on our website, as well as in the Starter Guide that is included inside the Safeship Kit.
It is our goal to ensure that our customers have the best experience possible. We have processed a refund for the tapes that could not be processed and the Safeship Kit. We hope this action helps to ease any concerns or issues you may have experienced. Our aim is always to ensure your satisfaction and trust in our service. If there's anything more we can assist with or if you have further feedback to share, please don't hesitate to reach out. Your peace of mind is very important to us.
This is the 2nd time I've used your services and both times my films came back wonderfully. I do wish you had a decent hosting service, but you do allow to download our films and/or pictures. Just loaded them all into Plex and watched them on my 55 inch TV. Thank you!
I was so nervous about sending my videos in. They had everything from my kids births, to birthday parties and so many millstones. But everything we so smooth. Everything made it there ok and everything made it back ok. Very happy! Would highly recommend
I loved what I got back. So may beautiful treasures. I lOL 😅. I cried. Like I'm doing now! The staff was so amazing. They were so helpful and patient with me! I would recommend them with the highest regards
Process was easy to have old videos turned to digital. Loved watching what we recorded so long ago. I would have loved to keep the videos on my phone, but don't want to keep up with $50.00 a year.
If you have 8mm videos, I highly recommend getting them converted to the iMemories app. You can download them to your devices very easily. We also had our wedding negatives that I had stored for almost 30 years and we sent those in as well - those came out incredibly well as they were taken with professional equipment. Makes a great gift to family members!
I was very happy when I was able to view my videos on my IPhone, IPad, and TV 😊 IMemories did a wonderful job in restoring my videos. Although, I did have a few videos that couldn't be saved due to mold, but i was very pleased with the videos I received back. I will be placing another order with them very soon.
My dad had tapes from 32 years ago and home videos that none of us had seen. He filmed our lives and captured moments with family members we no longer have with us. Imemories was a really quick and efficient process and is definitely worth the investment.
I researched many companies and found this one to have the best reviews and reliability. I was nervous about sending my memories through the mail. It all arrived safely at the facility and back to me. I am happy with the service that I received.
I am not happy that I had to spend an additional $55 to access my memories after paying $1500 to have it all preserved. When spending that kind of money, a year's membership should be given.
These are priceless! I'm so glad I turned in all my tapes. My mom recently passed away and to watch these old videos with her in them gave me comfort! To see my kids when they were younger is priceless! I will cherish these forever!
The process was so quick and easy. They send you a box that includes bags and packing bubbles and return label. You just box up everything and send it off. You can log in to get updates, but you are also emailed of progress once digitized you can share the website for friends and family to watch at their convenience. You get a free 30 days trial period for this function. Then you can do a monthly or yearly subscription or just download/ copy yourself and forget the subscription.
Hi Leslie, We appreciate the terrific review! Your support means everything!
75 year old 8mm film sent to iMemories produced playable on line images of family and friends now long departed. Even myself at 2 or 3 years old on my grandfather's yacht at Marblehead Race week. Strongly recommend them for prompt service.
Everything went smoothly. Items were sent, received and the turn around time was faster than promised. Original media arrived back safely. They transferred a tape that other companies wouldn't/couldn't do. I would only use them again and not the other company I had used in the past.
I had a great experience with iMemories. I would just give the heads up that if your videos have any mold on them, iMemories can't convert them & they will be shipped back to you. This makes sense, however I didn't realize how many of my videos this included unfortunately! I would love to find a reliable company that could remove the mold for me, I wish iMemories had this service as well! Overall, I 100% recommend this service.
HI Alexandra, Thank you for the fantastic review! While mold removal is possible, it is not something that we offer. If you are able to get the tapes cleaned, you can certainly send them back to be processed!
Flawless experience from start to finish. Some of my videos had been sitting in my hot Texas garage for 25 years and for the most part they turned out great.
Pricey but so worth it. Super fast customer service. Great website.
Only complaint i have is that most older smart tvs dont have the app. Had to get a fire stick to watch them or cast. Fast forwarding and rewinding vids on the app could be better too.
The process was quicker than I expected, and the return of the VHS tapes was much earlier than I expected. It was easy to save them on my computer and to watch the videos on my television. Great experience in all!
From start to finish, the process was flawless. Customer service always available, they even took the time to train me how to edit the videos that were digitized into their cloud from all of my various source videos.
All my originals were safely returned.My issue was resolved in a timely manner. They extended my free streaming. I also enjoyed the 50% discount. All restorations are very good quality. I'm recommending them to relatives and friends. I have several VHS converted to DVD. I'm very happy with the result. Thank you for the nice work!
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.
Hi William, Thank you for your feedback. When we do the digital conversion we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. Our team will review and research all issues to ensure we get the best capture possible based on the condition and quality of the original recording. We can absolutely look into any quality concerns you have. We do apologize for any delays with the download request. It can take anywhere from a few minutes to a few hours for the digital file to be moved from our servers to your account. Once that is ready you can download to your device. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.