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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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I was quoted 4 weeks from my approval payment for my video to be digitized, and I still have not received my order, almost six weeks later. They are currently advertising for 4 weeks. I sent a 30-minute video, so the problem is not with my order. The video sat in the production queue for 4 weeks before they even began production. There are no answers, and every time I call, they extend the wait time for various reasons. It feels like they are making it up as they go along. I will never use this service again. It is not transparent with the lead times, and no answers from customer service.
My DVD were all clear. Had good communications with them. Every was simply and I am now enjoy them.
We're so happy to hear that you had such a positive experience with iMemories Jane! Your feedback means the world to us—thank you for choosing iMemories!
It was like the advertisement was saying! Don't wait. You get a big box, you send, they send everything back and you get everything online in no time!
Hi Katia, Thanks for trusting us to bring your memories back to life! We appreciate the amazing review!
I love the restoration of my old films! My family had the best time watching them!
Hi Robin, This is wonderful to hear! Thank you for trusting us with such precious memories!
Glad to have so many memories saved! Forgot so much that happened
This company is nothing short of a scam. Not only did they overcharge me for the box, but they also charged me for converting five VHS tapes and ultimately didn't convert a single one. They claimed it was due to broadcast content on the tapes, which they allegedly "can't convert." Despite this, they refused to refund me for the tapes, effectively pocketing $75 plus shipping costs – a total of $120 wasted. This company took my money and provided no service in return. Extremely disappointing and unprofessional.
Hi Leonardo,
Thank you for taking the time to share your concerns with us.
We definitely appreciate our customers, and we're sorry that your experience didn't meet your expectations. When we processed the videotapes that you sent in, there were four that did not contain any home video content. The video footage was all copyrighted recorded TV shows. By law, iMemories is not able to upload copyrighted media such as Hollywood movies, television shows, and news broadcasts to your account without a copyright release.
There were also two videotapes that had damaged ribbons. We were able to repair and process one of the damaged tapes. The other tape we were not able to repair. The outside housing did not have any screws in it, so we were unable to open the housing to repair the ribbon.
We do not automatically refund for tapes that contain copyrighted material, because the extensive digital conversion work was completed. We do make note of the copyright restrictions on our website, as well as in the Starter Guide that is included inside the Safeship Kit.
It is our goal to ensure that our customers have the best experience possible. We have processed a refund for the tapes that could not be processed and the Safeship Kit. We hope this action helps to ease any concerns or issues you may have experienced. Our aim is always to ensure your satisfaction and trust in our service. If there's anything more we can assist with or if you have further feedback to share, please don't hesitate to reach out. Your peace of mind is very important to us.
Hi Karla, Thanks for the five-star review! We truly appreciate your support!
I am happy to have most of my home videos where we can watch them when we want to.
Hi Martha, Thanks for the amazing review! We're truly grateful to have you with us!
Excellent service! Everything turned out beautifully and I received all tapes back unharmed.
We so appreciate your comment Chelsea! Thank you for trusting us with your precious memories.
I sent my VHS tapes from the 1980's and 90's to iMemories and received them back in a timely manner.
My family is delighted to have access now to our home movies from their childhood! It is so easy and convenient to share them online. We are very pleased with the results!
Hi Susan, Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us!
The overall experience was good overall. The online process was very simple and easy to use. The people were helpful when I called with any questions that I had. I have recommended imemories to several family members and friends.
Hi Douglas, Thank you for the wonderful review! We appreciate the kind word and your recommendation!
It has been great, however, I am trying to learn how to better label and sort my memories. Also, when viewing on the tv app, I am noticing that it "times out" and doesn't finish the whole video. How can I correct this?
Hi Kellie, Thank you for taking the time to comment! When viewing on your TV, please make the screensaver does not come on, that will interrupt the videos. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
Memories restored and now in a digital format that is easy to share. I went from a box full of negatives to precious memories.
Hi Traci, Thank you for trusting us with such precious memories, we appreciate your kind words!
I can finally view my old VHS tapes! And I was able to share memories with family members. Now, I'm taking advantage of iMemories storage feature to keep my memories safe and organized.
So quick and fast and got everything back quick too. It's wonderful being able to go online and watch anytime I want and send them to my family to see.
Hi Ashley, We are incredibly grateful that you took the time out to leave us a 5-Star review! We’re thrilled to hear that you had a great experience!
I couldn't be happier! The quality of their products is exceptional, and the user experience is seamless. It's so easy to store and share my precious memories with their platform. Highly recommended for anyone looking to preserve their moments!"
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating Jessica! We’re truly honored to have you as a valued customer!
Very organized and helpful, I feel confident to send more pictures to Imemories!
The only thing is that they didn't organize it by years. That would be much better
I sent out 3 tapes but I was told one needed repairs and unfortunately, they were unable to fix it so I only got 2 videos back (I was still charged for three tho). The quality of the audio in one of the two I received is bad and I will need to fix it later. I also did not expect to have to pay more money to have the company to send me the original tapes back as I thought that was included in the first payment I made.
Hi Lorena, Thank you for your feedback. When we do the digital conversion there is an extensive amount of work involved. Due to the amount of work, we do not automatically refund for tapes that we can not process. As a courtesy we will issue a refund for the work on the tape that had mold damage. You will see that refund in 5-7 business days. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
IMemories was a wonderful experience and one that I will not regret. To see old home videos of family that have passed on is such a treasure. The process was smooth and easy, and I would recommend this company to anyone who wants to convert their old tapes to digital.
I sent in 20 old 8 mm reels in the first order and 21 vcr tapes in the second order. Pleased with the quality and responses to inquiries.
My experience was seamless. The turn around time was quick and everything has gone smoothly. I am very happy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
Thank you for speaking with my manager today in reference to your order. We want to again personally apologize for the delay in completing your order. While working on your media, we performed additional clean up to ensure the best possible quality, which unfortunately extended the processing time.
We understand how important your memories and turn around times are and regret any inconvenience this delay may have caused. As a gesture of our appreciation for your patience, we’ve issued a full refund for your order.
Thank you again for choosing us to preserve your memories. If you have any questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.