On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
What a pleasure it was seeing videos of my kids 30 years ago; it felt like it was just yesterday. I did not realize I also had videos of my parents and other close family that are now deceased. One of my daughters, who ran track, was excited to see all of her high school track videos. This is especially a treat now, because her daughters, who are now middle school and high school, are running track and cross country events. There were also prom videos and old family vacation videos that brought much laughter. IMemories is a precious jewel. I had been looking for a company to transfer my VHS tapes to a more updated version, I am so glad I found IMemories. Even though some of the videos are 30 years old the sound and visual acuity were good. Needless to say I am pleased with IMemories and will not hesitate to use their services.
From the minute, I walked into the corporate office here in Scottsdale Arizona, (I live here) I was very impressed. The individual sitting at the front desk was very informative, friendly and very professional. I left my slides and within two days I had received them and was able to view them online. They were 65 years old and they looked great. I would recommend I Memories to anyone.
At first there was misunderstanding of order, but staff worked with me and perfect -ly gave me my love back to me. He recently past unexpectedly after 56 years. Our memories are priceless and now seeing all the treasured moments together is forever rewarding. Thank you.
Ive never done anything like this so didn't know how to go about it. I phoned several times and my questions were answered. The only thing that could be improved for a novice like me is a step by step list of what needs to be done on the website. No. 1 to view the photos, no. 2 click on the ones you want enhanced etc... Next time, I'll do better!
I've been so happy with iMemories and the conversion to digital. I've enjoyed watching all of our home movies from YEARS ago when my children were babies. My tapes were received, converted, and sent back to me with no hiccups and in a quick turnaround.
My only complaint is with the app which I've had a very hard time navigating and getting my videos to play. I've been able to watch my videos after downloading to my device. Sometimes I can watch through the app and sometimes I cannot. Every time, I am at home with excellent wifi and cell signal. Not sure what the problem is - user error? Anyway, I'm extremely HAPPY with iMemories!
I sent 19 video tapes to IMemories and had them AI enhanced and digitized. Then I downloaded them to my computer hard drive for safe keeping. For Christmas I plan to burn a DVD for each of my kids with their own video clips of their childhood. I admit it was pricey but my precious memories are now saved. Some of those tapes were 30 or 40 years old and were starting to deteriorate. Highly recommend this service.
Loved seeing old films that I hadn't seen for years! Especially liked how I could add the "cleaning up" after I saw the films, so that I knew which ones I should do it for.
My children are in their mid 30s and early 40s and being able to preserve their memories from when they were babies up through their high school experience has been wonderful thank you
I appreciate all the hard work that iMemories took into converting my VHS tapes to digital, but they were unable to convert 2 of my 5 vhs tapes. This was unfortunate, plus I was not aware of a $25 return shipping fee that is charged per order. Because of the high costs and return shipping fee, I would not use the service again. I would recommend taking your vhs tapes to a local video/electronic shop or simply purchasing a VHS player for the cost. The charges do not include paying a monthly membership fee to keep your files digitized, or you can pay more fees to convert your files to USB stick or DVDs, etc. If your vhs tapes are in decent condition, just buy a VHS player.
I noticed some of the photos had specs on them that could have been eliminated with a blower or fan.
I was disappointed I could not use captions. Some corrections but not all were made.
Not being an experienced computer person my expectations on written instructions seemed to be lacking. I am hard of hearing so I tried to get instructions via email but my questions were not always answered satisfactorily. Over all the finished product was very pleasing. I still could use detailed instructions in writing. Even now when I'm downloading.
I was hoping that the tapes would be in better condition since AI was purchased. $1300 is a lot of money for digitizing the tapes. Not worth the money in my opinion since the quality wasn't great!
Everything has been terrific except for one thing - I have to use a Google Chrome browser to access from my emails. Not a big deal, thus 5 stars.
I went into purchasing thinking I got them sent to me
Digitally not that I'd have download myself and try to transfer myself that's why I paid the hefty fee, i paid almost $200 to get them transferred and unless you download and transfer yourself you will lose them, unless you subscribe to I memories and pay a monthly fee otherwise the videos are deleted after a month I believe
The final cost of having my tape converted was not clear to me. I did not anticipate that having the video put onto a flash drive would cost extra and the price was too high in my opinion.
We had been forever putting off digitizing all of our tapes, but the half-off deal made it less painful! It is an investment, but well worth it now that we have them and can watch birth, holiday and special occassions from 20+ years ago.
This very easy and seamless experience of having our old "videos" transferred to the Imemories app has been the best gift we could have ever given to ourselves. Watching our videos of our children when they were babies and grandparents at birthdays is the most treasured gift we could ask for. Our original videos were sent back to us in a secure box, and our videos that we haven't seen in 20 years were uploaded into the app within a few weeks. This was all so easy and worth every penny!
We were happy to find a place where we could have our tapes converted to digital. We hadn't been able to view them for years. The process was easy and the results great.
All I wanted was to turn a vhs tape into digital. I did not see where I could just ship them the tape. They had to send me a oversized box and plastic bags to do it. They could have sent me a label. I would have boxed it. They need to rethink. This method unless the purchaser asked for it. By the ti. E I shipped it using there stuff it was overpriced and I would have not done it.
I was looking for an affordable way to digitize old photos and vhs tapes. The iMemories process allowed me to do just that. It was fast, convenient, and affordable.
The majority of conversion were wonderful. There were a couple videos that needed to be sent back for a finer rescan. The rescan was done for no extra charge and the results definitely improved. Great customer support.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.