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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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Sending items was quite organized and clear. Paying for the return was not option able.
Our daughters had to do the down/up loading. I'm not sure how it will be used, but feel good we have them.
Communication related to my order and the various processing stages was appreciated. The overall process couldn't be simpler. Order box, pack up your photos and videos and wait for notification that they are available to view. The discount offers were appreciated.
Not happy with the video's we received for the price we paid. Defiantly not happy with having to pay extra to have our movie reels returned to us. Did not find that out till they received our movie reels.
I sent in the disc, and no one attempted to view beyond the first five minutes, even though the remainder of the video contained only static. The disc was then returned to me without anyone double-checking the full recording. I had to contact customer support to point out the obvious static at the end of the video. No solution was offered, despite the fact that my disc was functioning properly and clearly shows that the video plays for 25 minutes.
Although I should have started the process a month or two earlier for Christmas delivery, they were very quick about getting the first digitized memory online for me. I am completely satisfied with the service and enjoy seeing the family taped digitized for the first time in 30 yrs. If Ihad know that the tapes would fade away after time I would have had this done a lot sooner, but they were able to enhance the tapes and are fun to watch. It was a very easy process to send the tapes to iMemories and have them digitized.
We had 24 - 8mm tapes converted to digital. Wish we had done this sooner as some of the tapes had already begun deteriorating. IMemories took extra time with 4 of them that had issues. We are very pleased and are enjoying viewing and sharing specific clips. I would have given a 5 star rating but only wish more time would have been taken to trim all videos into separate story clips as now I have been going through and editing where they missed some of the separations that were outlined on my tape description cards in the tape cases. High marks for shipping, discount, turnaround, and trustworthy with our box of memories. Appreciate ability to rename files and clips as well as easy editing tools to delete, trim and cut if needed.
Thank you, Teri, for sharing your thoughtful and detailed feedback. We're so glad to hear you’re enjoying your memories. When we do the digital conversion, our team will separate your videos into scenes, based on location changes, time stamps and camera stops/starts. The great part is, you can easily edit further, saving your memories exactly how you want!
I was pleased with the easy process for converting my old films into digital files. I was sent a starter box and received my digital files in a timely manner.
Emily, thank you so much for taking the time to share your positive experience. We’re delighted to hear you were pleased with the service.
Was very pleased with the video but the price is outrageous. First you have to buy the kit and then I have to pay to have my original tape sent back to me and I only had one video tape and the price for that was insane. Probably would not be a repeat customer
Thank you for sharing your feedback. We’re really glad to hear that you were pleased with the video itself. That means a lot to us.
That said, we completely understand your frustration with the overall cost. It appears that you did not enter the 60% off promotional code, that was included with the your SafeShip Kit, when making payment. We have issued a refund for the discount.
We appreciate you giving us a try and taking the time to share your experience.
Our family has digitized several home movies our parents took starting in 1950's. There were a couple that had damage and could not be transferred. We have come across some VCR cassettes we will be shipping off to be digitized. This is the third time using iMemories, if we were not satisfied with their product we would have never used them twice, let alone a third time.
Thank you so much, Kevin, for your loyalty and thoughtful feedback. We're honored to help preserve such precious family memories and appreciate you trusting us again with your videos.
We’re very sorry there was an issue with the film. Our specialty is creating a digital copy of the original so it can be viewed and preserved using today’s technology. We take great care to capture the film as it exists, but we don’t digitally alter or change the original content, as that falls outside the scope of our conversion service.
This was only one VHS video. Super-old, it came out fine. My kids had never seen these people, so it was a nice family thing. I'm glad you didn't lose it.
Thank you for trusting us with something so important Erick. We’re very glad it made its way safely back to you.
I was able to see my VHS video on line that a friend made in 1990 who soon afterwards passed away. I was able to share it with my friends and his daughter who was a young child when he passed. It was wonderful to remember this fun trip. I would now like to remove this from the site so that I don't have to pay a monthly storage fee.
Thank you so much for sharing this Theresa. We’re honored we could help you rediscover that video and share it with your friends and his daughter. After your 30 days of free access, your account will become inactive. There's nothing to cancel, we do not automatically subscribe customers to a storage plan. Please don’t hesitate to reach out, we’re here to help every step of the way.
We sent 23 VHS tapes in and we were delighted with the transaction, communication, and final product. I wish we had ordered sooner!
Lanissa, thank you so much for your kind words! We're thrilled to hear you enjoyed the process and are delighted with the results. We appreciate your trust.
Easy process beginning with Fed Ex box to send off VHS tapes. Great communication about receiving them. Price was reasonable and it was easy to pay online. Next received notification that media was ready for viewing. Great instructions included.
Thank you so much for your kind words, Mary Ann! It means a lot to us to be entrusted with preserving your precious memories.
This was a great experience! Absolutely loved looking back at memories that I thought i would get to look at. Now I can view them any time on my device.
Thank you so much
Jenni, we’re so happy to hear that revisiting your memories brought you joy. Thank you for trusting us to help keep those treasures accessible anytime. Your kind words truly mean a lot.
I am so glad I went with Imemories. My videos turned out better than I expected. I had a few questions and their customer service employee was very helpful and answered all of my questions. Will definitely use them again, which I plan on doing soon. I can breathe easier now knowing that I my family memories will always be there. Thank you so much for what you do!
Thank you so much for your kind words Lori! We’re thrilled you love the results and that our team could provide quick, helpful support along the way. It means a lot that you trusted us with your memories!
I was very skeptical with the process and very nervous because I was sending in my 1997 Wedding VHS tapes. But to my surprise everything went amazing, very quick turn around and great communication and the final product was downloaded to an app which I could easily retrieve. Video was good quality I did not buy the additional quality check and kind of wish I did. Overall, great experience and easy process. Would definitely recommend.
Thank You for the digitized service so my Family & I finally watch my son & daughter-in-law's Wedding! My Grandkids have Never seen the videos until now! With the USB Drive they can watch over & over!
I was able to see home movies from my childhood and my childrens childhoods. Plays my husband was in and other family happenings to see those that have passed away is a great way to remember. I also got to share it with family.
I was willing to spend whatever to have my tapes converted and was pleasantly surprised by the deal they had. I was not aware of the app until I researched and it's very convenient and affordable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Corey, for sharing your experience and kind words. We’re thrilled to hear that reliving those cherished memories was so enjoyable. Your trust means a lot to us!