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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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It started out with excitement and ended with disappointment as you were only able to convert about half of the 24 items I provided.
I received all my things back and have loved being able to see Super 8 movies of my family, especially those that I didn't get a chance to meet.
If I had to do this project of transferring photos to be digital, it would probably have taken me hours to days to weeks, maybe even months to get it done.
I have been very happy with the service and when I call for help everyone has been friendly and helpful
Got back some special memories
I purchased the AI enhancement for my digital conversion of my VHS family movies. I expected a bit more sharpness in the finished product. I understand it was probably the quality of the tape. All other services have been great.
I started to try to convert all of these myself but OMG, I had many problems. These folks did everything for me and so beautifully, too. I cry tears of joy when I watch these videos. Lovely experience from beginning to end.
The whole experience was as I had hoped. All video transfers were completed and very happy with the outcome. Service was very prompt..
That’s great to hear Howard! We’re thrilled your videos transferred nicely and you’re happy with the results. Thanks for choosing iMemories!
I am so happy to be able to watch all of my videos from one platform. I have recommended you guys to numerous people. I just sent my third set! Thank you so much!
Hayley, we’re thrilled to hear you're loving how easy it’s become to enjoy all your videos and that you’ve shared the word with others, that means the world to us! Thank you so much for trusting us with your third set; we’re excited to help keep your memories beautifully preserved.
I am happy with the quality of the converted videos and slides. I was impressed with how the video content was separated into titles that i jad listed on the cases. Wow! I am also pleased with how quickly the "hard copies" were returned to me. Great work!
Thank you! We’re so glad you’re happy with the quality, labeling, and quick return of your originals. We appreciate your kind words!
After having our family memories digitized, our hearts were filled and the water work's started. It is such a wonderful experience to view our children in times gone by. Life is good and we have many Blessings.
Thank you!
Dad
Dennis, thank you for sharing such a heartfelt experience. It means so much to know how restoring these memories has touched your family’s life, and we’re honored to be part of preserving those priceless moments.
Getting my v h s tape transferred was super.Easy and I felt confident the company would do a great job.They exceeded my expectations when I saw the color enhancement.And the work they did on the memories on the video.
Thank you, Mara, for sharing your experience. It’s wonderful to hear the enhancements exceeded your expectations. It means a lot that you trusted us with such precious memories.
I received many tapes from my grandmother when she had passed. Now I am able to share them with family from all over. Thank you so much for making this happen.
Thank you, Tina, for sharing such a meaningful story. It's wonderful to know we played a part in keeping these memories alive for you.
The only thing that I'm not sure about is that one of the VHS tape conversions didn't have any sound on the digitized copy. It had it on the original VHS tape when I last viewed it. I no longer have a device so play it on, so am wondering if this is a flaw in the process or the original.
Otherwise, everything was fantastic.
Hi Lynn, thank you so much for your kind words and for sharing your experience! I’m sorry to hear about the sound issue with that VHS tape. Please reach out so we can look into what happened. We’re here to make sure everything turns out just right for you every time!
My order was processed in a timely manner, and all the videos were clear and accurate. I highly recommend this service to everyone.
We’re so happy to hear your experience was smooth and that our team could make the process easy and enjoyable. Thank you for your wonderful feedback and for trusting us with your memories
I am so happy to have received my digital copy of my only videos of my late father. To hear his voice, to see his face again. I'm overwhelmed with emotion. It's a gift for me and all my siblings to be able to watch our interactions
Krystal, thank you for sharing your heartfelt experience. We're honored to have helped preserve such treasured memories, and it means a lot to know these moments continue to bring you and your family comfort.
The process was very easy and the turnaround time was quick. They made sure to take care of all of these very important memories. The digital quality was better than I expected, and I will be forever grateful for having these memories.
Thank you, Tennille, for sharing such wonderful feedback. We're truly honored to help preserve your treasured memories and delighted the experience exceeded your expectations.
I got my tapes done except for my Dr phil tape. Unfortunately copywrite law made them unable to convert the data. It was the christmas special my family was on.
Otherwise I am very satisfied. They did their best with old tapes I had.
Thank you so much for your understanding and kind words Angel! We’re glad you’re happy with the results and appreciate your patience regarding the copyrighted tape.
I was quoted 4 weeks from my approval payment for my video to be digitized, and I still have not received my order, almost six weeks later. They are currently advertising for 4 weeks. I sent a 30-minute video, so the problem is not with my order. The video sat in the production queue for 4 weeks before they even began production. There are no answers, and every time I call, they extend the wait time for various reasons. It feels like they are making it up as they go along. I will never use this service again. It is not transparent with the lead times, and no answers from customer service.
Hi Lisa,
Thank you for speaking with my manager today in reference to your order. We want to again personally apologize for the delay in completing your order. While working on your media, we performed additional clean up to ensure the best possible quality, which unfortunately extended the processing time.
We understand how important your memories and turn around times are and regret any inconvenience this delay may have caused. As a gesture of our appreciation for your patience, we’ve issued a full refund for your order.
Thank you again for choosing us to preserve your memories. If you have any questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lonnie, thank you so much for trusting us with your cherished videos and sharing your heartfelt experience. It truly means the world to know we could help bring such joy and these special moments back to life for you.