• HackRepair

HackRepair

Overview

HackRepair has a rating of 5 stars from 102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HackRepair most frequently mention google search, phone call, and customer service. HackRepair ranks 4th among IT Services sites.

  • Service
    27
  • Value
    27
  • Shipping
    1
  • Returns
    2
  • Quality
    26
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What reviewers want you to know

Positive highlights

  • I've used Jim's hack repair service 2 times and both times have been great experiences.
  • Thankfully I found Jim Walker after doing a quick web search.

Critical highlights

No critical highlights yet

How would you rate HackRepair?
Top Positive Review

“Helped after hacking”

Alexandre C.
1/28/22

My friend recently opened his first own business and of course he decided to do it online, mainly because nowadays it's safer and much more profitable to open businesses online. He created his website and solve all the issue with the protection from various attacks. However, unfortunately, his website was hacked and he require a special service which could help him to repair his website after the hacking in order not to face such a situation once again. I advised him this company and they did everything quite fast and the price was pretty low. I guess these guys really know their business.

Reviews (102)

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Reviews that mention popular keywords

hack repair (18) jim walker (10)
Thumbnail of user alexandrec37
9 reviews
2 helpful votes
January 28th, 2022

My friend recently opened his first own business and of course he decided to do it online, mainly because nowadays it's safer and much more profitable to open businesses online. He created his website and solve all the issue with the protection from various attacks. However, unfortunately, his website was hacked and he require a special service which could help him to repair his website after the hacking in order not to face such a situation once again. I advised him this company and they did everything quite fast and the price was pretty low. I guess these guys really know their business.

Thumbnail of user jameso1039
1 review
0 helpful votes
January 30th, 2022

Tested and trusted, service just like reviews had said, foilcopi, easily provided me with all the info, that was needed from my spouse phone. Their service came highly recommended, and I was highly impressed. Send a message to them on through their website Autohack. Tech

Service
Value
Shipping
Returns
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Thumbnail of user samanthad232
1 review
1 helpful vote
October 16th, 2020

Immediately set to work fixing my hacked site + kept me posted at every step. Extremely responsive to my questions. Made it very clear what I needed to do on my end such as changing passwords + also advised on recommendations like new plugins, etc. Documented all changes and updates in a bulleted list. Turned everything around in less than 24 hours. Great job, very pleased. Definitely glad I was referred to HackRepair.

Thumbnail of user alisai4
1 review
0 helpful votes
June 6th, 2021

Jim is amazing! He takes the time to thoroughly investigate the problem providing clear guidance on security recommendations to implement. He is very friendly and responsive which is exactly what one needs in a stressful situation dealing with a hack. I absolutely recommend Jim for any and all security issues!

Products used:
Security and Hacker Repair

Service
Value
Quality
Thumbnail of user davidb7672
1 review
0 helpful votes
February 18th, 2022

I cannot recommend HackRepair enough. Jim was very friendly and proactive in reaching out to help us out in cleaning up our hacked website. He was able to very quickly get us cleaned and back up and running. He also was diligent about providing detailed information on what he did as well as making sure we were comfortable and satisfied.

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Value
Quality
Thumbnail of user katerynai2
1 review
0 helpful votes
March 24th, 2021

I have reached out to Jim in almost total desperation. He called me a minute after I contacted him and 2-3 hours later everything has been fixed. Awesome service. Recommend to everyone!

Thumbnail of user tinab601
1 review
0 helpful votes
December 29th, 2020

I've been using TVC.net for my hosting, and Hackrepair for several years now ~ I LOVE it! I've never been disappointed once and I recommend it every chance I get! Their hosting is top notch and worry free, and if your site ever gets hacked it will be fixed and back up and running in practically not time at all!
It's so nice to know that friendly, knowledgeable help is always just an email away, anytime you need it; this makes owning and operating websites so much less stressful! Thanks so much Jim Your THE BEST!

Tip for consumers:
Go for it! You won't be disappointed :)

Products used:
TVC.net Hosting & Hackrepair

Service
Value
Quality
Thumbnail of user aja105
1 review
1 helpful vote
June 4th, 2020

I had two websites get hacked. My web host ran malware scan after malware scan and came up clean. Still, the websites were both getting redirects and I needed to shut them down for 2 weeks. A quick search brought me a lot of technicians. Jim had great reviews, he took my phone call, said he would fix it. He did and kept in constant communication the whole way. Don't hesitate, this guy is good, real good.

Thumbnail of user rustyc23
1 review
1 helpful vote
March 21st, 2020

I found Jim Walker courtesy of a google search and I am glad I did. After I got hacked, I researched a little and knew although this was something I wanted to get taken care of, I was also a little out of my depth. Enter Jim Walker. He is like a ninja; operating behind the scenes to not only restore your website to its former glory but also to help you in the future. Jim is the man. I hope you do not have the issues I had; but if you do, make sure you seek Jim Walker out.

Thumbnail of user franzb14
1 review
1 helpful vote
April 25th, 2020

This guy is really good. He really knows what he is doing and it is good experience talking to him. He also answers questions afterwards patiently. If you need professional help to restore and secure your Wordpress webseite I highly recommend Jim Walker The hack Repair Guy". Should I have ever again a similar problem I will get in touch with him for sure.

Thumbnail of user nickb504
1 review
0 helpful votes
September 11th, 2020

Awesome service, fast and quick. Solved my problem within a few hours with fair pricing. Doesn't hide behind a 1-800 number and is always available by phone or email. Thanks.

Thumbnail of user rhondal127
1 review
0 helpful votes
April 8th, 2020

I was completely lost after site was hacked, completely down offline. I found Jim through another website teaching you how to clean malware hack but if you couldn't recover your site at all, try him! The price was right, the service freaky fast and Jim answers the phone! Awesome! Since my host site managed to let my site get infected I fired them. And asked Jim to host site. 2 birds, one stone! Great job.

Thumbnail of user mattm603
1 review
0 helpful votes
November 20th, 2020

Jim has helped me work through a Malware headache. He is quick, effective and gives a step-by-step progress report as he deals with issues - very thorough. I would highly recommend Jim.

Thumbnail of user sandya163
1 review
0 helpful votes
March 30th, 2021

Jim Walker is one of the few people I have found who will speak with me on the phone to answer questions. Every time I call ed was quick to come back with an answer I was able to understand. He is worth every penny; he really know his stuff when it comes to Hacking and Malware.

Products used:
Computer services

Service
Value
Thumbnail of user kmb3
1 review
0 helpful votes
January 18th, 2020

Our site was compromised and we had 6 hours to fix it before our server shut us down - Jim started working on the issue within 15 minutes of our phone call. He was easy to work with, went above and beyond to fix our site, and then checked in routinely to make sure everything was working well. I'd recommend him to anybody!

Thumbnail of user mollyh26
1 review
1 helpful vote
March 15th, 2018

We spent two days on our own trying to cleanup our group of websites that were hacked, to no avail. Within barely two hours, he had everything restored and back up and running! He was extremely easy to work with, made everything simple for us, and was very nice! I would highly recommend his services to everyone and anyone! Hopefully we don't need them again ourselves, but if we do, I'll know exactly who to call!

Thumbnail of user estherg77
1 review
0 helpful votes
July 21st, 2020

Much obliged to Jim! Very grateful for your responsiveness, communication and swift work. He sorted out my personal blog and kept in touch throughout and after.

Thumbnail of user paoloc27
1 review
0 helpful votes
December 5th, 2018

Great service! Our website was completely compromised. Jim responded incredibly quickly, started working on it straight away and solved the issue providing constant updates and valuable advice in the process. As advertised the service was effective, rapid and at a definitely lower price than other alternatives. Jim was also very proactive in not just solving the problem but also sharing what work he was doing and suggestions on how to avoid similar situation in the future. Definitely recommended!

Thumbnail of user ex7
1 review
1 helpful vote
November 21st, 2020

Jim, we can't thank you enough. Just like we had no idea that our site would be hacked, you appeared as the godsend. Jim patiently explained the process, the work he did and the recommendations going forward. In a few hours, our site is up and running again and all our questions were answered in detail.

Thumbnail of user oweno14
1 review
1 helpful vote
July 24th, 2020

Jim was fantastic! First of all, he answers the phone! While talking he immediately began looking into our massively infected website. Unlike a tow truck driver who has you at their mercy when your car breaks down, Jim was very fair and reasonable in his pricing. Our website was down and we were in a desperate position. And while it took longer than he had anticipated, he did not add on for extra work.
Upon restoring our site and cleaning out malware, Jim sent us a report showing what had happened and where we had been vulnerable. Excellent customer service!
Hostgator had been very little help and only attempted to push us into a security service that they partner with. With Jim's excellent service, and Hostgator's failings, we have now moved our hosting over to Jim's service too. We definitely want to stay connected moving forward!
Owen Happy Cakes

Thumbnail of user jamesr667
1 review
1 helpful vote
May 29th, 2018

The level of service provided by Jim Walker is beyond words. You can read all these glowing reviews and actually be turned away by them thinking it is not possible or real. Page after page of 5 star reviews, in this case, may actually understate the dedication to doing the job quickly and right you will get with Jim. Very simply put, and without any payment or reimbursement sent my way, let me be clear: If you choose anyone else to work with, you are making a mistake.

Thumbnail of user carag25
1 review
0 helpful votes
May 2nd, 2020

My new website got hacked and I wasn't sure what to do. I contacted HackRepair and received a personal phone call from Jim within an hour, where he took a look at my site and got started on fixing it while we were on the phone, and I and had a complete report along with total resolution of the problem by the next morning. I also received a follow up phone call to review the report and to answer my questions. The prompt resolution of the problem along with the outstanding personalized service really sets this company apart. If you need help with your Wordpress site, don't hesitate to contact them, I would definitely do so again in the future!

Thumbnail of user jerodg4
1 review
0 helpful votes
October 28th, 2020

Throughout the whole process Jim was informative and thorough. Malware was removed and the site was cleaned up in less than a day. Highly recommend!

Thumbnail of user toluwaa
1 review
1 helpful vote
September 12th, 2018

When I first realized that my website, moriee.com, was down I didn't know where to turn to. My hosting company would have made me pay an exorbitant amount to fix the problem, so I looked into other options and found Jim. From start to finish, he was never hard to reach, walked me through his process and just made it all as painless as possible. I had my site back up and running in under 24 hours! Thank you Jim for saving me time and money! I would recommend him to anyone with a hacked site.

Thumbnail of user pattyj15
2 reviews
2 helpful votes
March 5th, 2018

This was the second company I contacted to clean my hijacked websites. At first it seemed too good to be true: a one time fee, with protection and SEO review at 1/5 the cost of the first company's quote... The service, communication and speed of completion exceeded my too-good-to-be-true expectations. There are good guys in cyber land. Jim and company are some of them.

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From the business

Personalized and caring involvement in fixing your hacked website– it’s what we do.

- Our goal is to help you prevent your website from being hacked again.
- Service is very important to us. We intend to reply to every email you send us within five minutes; and likewise begin working to fix your website within minutes of your call.
- No outsourcing to an unknown sweat shop of workers in some unknown country. We are a California-based business.
- We consider every phone call we receive a blessing. Call us anytime, (619) 479-6637, or Toll Free, (800) 639-6442, or email, jim at hackrepair dot com
- Once we’ve completed the clearing of malware from your website we will, with your approval, help you install software to better secure your website in future.
- Throughout the course of cleaning your hacked website we will provide you with a real-time report on what we are doing, what we’ve found, and what to watch out for in future.
- Even after your website has been secured and Google.com reputation restored we will remain available by phone or email for any question you may have in the future. Think of us as “your website security experts for life!”
- With fifteen years of web hosting and Internet security related experience our skill sets are unique and available to you for a reasonable flat fee.
- We treat every hack repair project we work on as though it were our own website.

Company Representative

Thumbnail of user jimw74
Jim W.
We Fix Hacked Websites™
Jim Walker has been a website security expert and website hosting services provider for over 16 years. Living in San Diego, California, his current passion is everything WordPress. He manages HackRepair.com, a malware cleanup and website security services company, and HackGuard.com, a WordPress security and updates service. And Jim is a frequent contributor to a number of WordPress related Facebook groups. Find him@hackrepair and (619) 479-6637.

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