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HackRepair

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Canada
1 review
6 helpful votes
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Quick solution
February 19, 2016

After being hacked, the last thing you want to do is handover the credentials for your website to a total stranger on the internet. But that's what I did with Jim and my site was back up and running in a day. Amazing turnaround and quick action on his part got me eCommerce site back up and producing. Great service and great communication.

Date of experience: February 19, 2016
Connecticut
1 review
5 helpful votes
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Jim totally saved the day for my website... He went in, found all the "bad stuff" that was lurking around behind the scenes, got rid of it, and now my site is clean on the inside and has a strong "force field" protecting it from hackers...

Worrying about my site getting hacked was keeping me up at night. Now that Jim has shored up my site I can finally sleep again at night!

Date of experience: May 23, 2016
California
1 review
3 helpful votes
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It was a Friday afternoon, I had never had my website hacked before and I didn't know what to do. After a quick google search, Jim's website came up first and highly rated so I gave him a call. He answered the phone himself, gave me a very reasonable quote, and had my website back to normal before Monday. He was extremely professional and helpful, I highly recommend him to anyone. Jim generously helped me again months later when another issue came up with my website, providing a solution I would have never thought of. He is nice, fast, and exceeds expectations. Thank you, Jim!

Date of experience: August 13, 2018
Kentucky
2 reviews
2 helpful votes
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This was the second company I contacted to clean my hijacked websites. At first it seemed too good to be true: a one time fee, with protection and SEO review at 1/5 the cost of the first company's quote... The service, communication and speed of completion exceeded my too-good-to-be-true expectations. There are good guys in cyber land. Jim and company are some of them.

Date of experience: March 3, 2018
Michigan
1 review
2 helpful votes
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Simply put, Jim is the man! In the shark-infested waters we enter into as virtual value creators Jim is a much-needed sail-boat captain who will navigate you towards success. He's astute, curious, calm, and strategic in his understanding of how to resolve whatever issue you are having. If you are having any website security related issues look no further, this is your guy. No drama, no unnecessary paperwork or nonsense... just solutions... and at the rapid! Couldn't be happier and I recommend him with extreme enthusiasm. He's a consummate professional. Thanks Jim!

Date of experience: June 11, 2018
Connecticut
1 review
4 helpful votes
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Had the unfortunate opportunity to have our websites hacked and while GoDaddy tried to sell me a myriad of fixes (none of which worked - and were costly) I searched online and was fortunate enough to find Jim and HackRepair. Within 24 hours we were back up and fixed - at a reasonable price. The communication was excellent and as you could imagine, this guy is top of our Rolodex... Yes, rolodex - that is how unfamiliar and uncomfortable I am with technology - but thanks to Jim I'm feeling more confident and less panic about future problems. I highly recommend him and his company!

Date of experience: July 11, 2015
California
1 review
5 helpful votes
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Hacked Website
May 30, 2015

My website was hacked BIG TIME! I went on the internet and did a Google search and found Jim at hackrepair.com. Amazing doesn't even begin to describe my experience. Money wasn't even discussed at the beginning of the conversation. Jim said, "I think this will be a simple fix and I won't charge you anything." When do you ever hear this kind of conversation, especially from somebody who you don't even know. I must repeat that this was a MAJOR HACK! My hosting company had this case already for 4 days with no resolution.

I wholeheartedly recommend this Company to anybody and everybody. Jim is cordial, caring, quick and very experienced. I guess that there still are nice people around. By the way, even though Jim didn't charge a fee, I will be making a donation on his behalf. I am very appreciative of his service.
Rating: 10++

Date of experience: May 30, 2015
Alabama
2 reviews
5 helpful votes
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Our web development team cleans and disinfects compromised sites but we reached out to Jim when we had more work than we could manage. His work is thorough and he goes beyond the minimum required. Working with him, it's very apparent that he has this down to a science and uses a streamlined workflow. He cleaned our client's site and had it removed from Google's blacklist in less than a day. We highly recommend him, especially if you're a small business owner, running your own site, and don't have the resources or experience to deal with a hack yourself.

Date of experience: June 17, 2016
Virginia
1 review
1 helpful vote
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When I first realized that my website, moriee.com, was down I didn't know where to turn to. My hosting company would have made me pay an exorbitant amount to fix the problem, so I looked into other options and found Jim. From start to finish, he was never hard to reach, walked me through his process and just made it all as painless as possible. I had my site back up and running in under 24 hours! Thank you Jim for saving me time and money! I would recommend him to anyone with a hacked site.

Date of experience: September 12, 2018
Georgia
1 review
1 helpful vote
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Jim and Hack Repair are amazing! When your site is hacked, your heart stops a little. Jim gets it beating again with his cool-headed approach and quick response time. He methodically dissects your site, identifies the infected code, and provides support and strategies for how to improve your site to prevent further attacks.

Date of experience: August 9, 2018
Florida
1 review
0 helpful votes
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Jim is a lifesaver!
January 18, 2020

Our site was compromised and we had 6 hours to fix it before our server shut us down - Jim started working on the issue within 15 minutes of our phone call. He was easy to work with, went above and beyond to fix our site, and then checked in routinely to make sure everything was working well. I'd recommend him to anybody!

Date of experience: January 17, 2020
North Carolina
1 review
1 helpful vote
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So helpful!
October 12, 2016

Jim managed to fix my website in just a few hours. He was efficient and great at helping me prevent this from happening in the future. He took what was a stressful situation for me and assured me that he would have it done quickly, which was a huge relief. Highly recommend!

Date of experience: October 12, 2016
New Jersey
1 review
2 helpful votes
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The absolute best
February 10, 2018

We've used Hack Repair twice now for hacks and would never go anywhere else. Jim is efficient and keeps us up-to-date on what's going on so we never feel in the dark. While we hope we never need hack repair, we would only turn to Jim! He also provides great suggestions for increasing security, as well as his own security services for sites.

Date of experience: February 9, 2018
New York
1 review
4 helpful votes
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Miracle worker
November 5, 2015

Jim of HackRepair cleaned up my mess in a couple of hours. He jumped onto my hack repair within minutes of me contacting him and probably saved my business. Even my Google listing hold was fixed immediately. He's a rock star, don't hesitate in hiring him.

Date of experience: November 5, 2015
South Carolina
1 review
3 helpful votes
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Above and beyond
June 25, 2017

I found HackRepair through an internet search when I had lost two websites but had enough to pay for the restoration of only one. Jim himself answered the phone and began exploring the problem immediately. Within minutes he had me convinced that he really knew what he was talking about and could do the job. The price of $279 I knew was reasonable from other services I had already investigated, and I hired him on the spot. He continued to work for the next several hours and send me regular email updates as to what was happening on the one website I had hired him for. Then, to my surprise, he offered to fix the second website for no extra charge! Everything is completely back up to working order, and Jim even did updates and installed some necessary backup and security plugins. I'm extremely pleased with his work, his willingness to go above and beyond what I hired him for, and his kind and professional manner. I would recommend him in a heartbeat.

Date of experience: June 24, 2017
Canada
1 review
0 helpful votes
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Awesome Work
November 20, 2020

Jim has helped me work through a Malware headache. He is quick, effective and gives a step-by-step progress report as he deals with issues - very thorough. I would highly recommend Jim.

Date of experience: November 19, 2020
Australia
1 review
0 helpful votes
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Jim fixed my hacked websites in a few hours and communicated with my hosting company to get them checked and sorted. The hosting company was no help at all. I really appreciated that Jim worked on my sites on a weekend to get them up and running again, and then gave me a good list of tasks to guard against it happening again. All very much appreciated.

Date of experience: December 19, 2017
California
1 review
6 helpful votes
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Jim at Hackrepair did an awesome job cleaning up my site from a hack that happened a week prior. After unsuccessful attempts to clean up my site with the help of my hosting provider, I decided to look elsewhere and found Jim. Within the first phone call and a quick website analysis on his end, I immediately knew he was the right guy to do the job. His level of expertise and knowledge was spot on. He told me how the hack had happened and what needed to be done.

He went above and beyond and I had two websites on my hosting account. He went through my other site as well to ensure there wasn't anything wrong with it as well. Definitely will recommend him to anyone that I know who has a website issue in the future.

Joey

Date of experience: July 18, 2016
Ohio
2 reviews
3 helpful votes
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Jim at HackRepair was efficient, comprehensive, and cleared up my compromised websites in under one day. Plus he was patient explaining the issues found and the process for protecting my websites in the future despite my limited technical knowledge. I highly recommend his services

Date of experience: September 2, 2015
California
2 reviews
6 helpful votes
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I was stuck and not sure how to proceed and with one phone call Jim@ www.HackRepair.com took over and within a few hours I was back up and running and able to fire my previous security folks!
I always enjoy when a service offered EXCEEDS my expectations!
Tim

Date of experience: July 13, 2015

Overview

HackRepair has a rating of 3.3 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HackRepair most frequently mention google search, phone call and customer service. HackRepair ranks 13th among IT Services sites.

service
30
value
30
shipping
1
returns
2
quality
28
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