FreeTaxUSA

FreeTaxUSA website says state return is free if AGI less than $45,000, but it lies. My AGI is $42,000 and it's telling me I have to pay $15 to file state. The IRS website is promoting FreeTaxUSA as a tax filing site that has free federal AND state returns for all states. Just another situation where a tax site says you can file free but then asks you to pay once you've filled out all the forms.

There is a reason Free Tax USA gets a 2.5 star rating - uber confusing site! Despite many time wasting messages to their CS no one suggested or explained state tax could be free and I do NOT need to pay $15 for filing my state return! Very confusin product site with their varous options and upgrades. They could save staff payroll by having phone support! It's too complex a subject and does not lend itself to electroinic CS - it just wasted our and your time! Two different log in requirements for their deluxe, pro, or free service! Would NOT refund my $15 in spite of my bad experience!

This is the second year I used this site. Last year worked ok, but this year it will not let me show that my Schedule C net is not subject to Self-Employment tax. I am a notary, and that income is exempt from SE tax. Also, it computed deprecation on my car incorrectly. I am a retired tax professional, so I don't need tax help, but you can't even get hold of them regarding technical problems with their website.

I paid the $14.99 upfront and that was a mistake. I tried to login to the account and it's giving me an issue with that. My federal taxes wasn't filed and the fee was to file my state taxes but that didn't happen. It's too much. Don't use this site please

Filing late in a hurry, took a chance on this software. It seemed to work, all data entered, preview looked ok. I just needed it to print so I can mail it. It prints an empty form.
Wasted an hour with this garbage. Not free, charges $15 for state. Says it will print but it wastes paper and ink on an empty form. This site would get a lower review if allowed.

It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I do not know if it was filed or not. They have all of my personal information which I do not like since they aren't responding.

Finally a free tax site that is legitimate! I found no hidden fees or expenses! I do a simple return and this site is perfect for me! They do offer other products for tax returns a bit tricky but their prices were a so reasonable compared to other sites that offer that type of products. The first year I didn't have state taxes so it was completely FREE to file! I now live in a state that I do pay taxes,and exactly as they promised 14.99 no more! Awesome job 👏

Filing maybe free but if you want your refund, they charge you. My refund was $65 but if you the refund you have to pay FreeTaxUSA so I never got my refund

I love freetax usa! I am self employeed and claim several write offs. Ive used this service the last 3 years in a row and its veen easy every single time. It walks me thru and asks every question you can think of and helps me get the biggest refund that i can get. If you do something that doesn't look correct they will alert you. I really love this service and the irs has accepted my return within hours each year. Its simple and free. I recommend it to all of my friends and my family.

This company screwed up my taxes by not informing my resident state (Ct,) of taxes I paid while working in a neighboring state.(NY) The result was an overpayment of $4,215 to Ct. There was no live person I could talk to to resolve the issue. I had to negotiate with Connecticut tax authorities to fix the problem-a long drawn out process. I had been using TurboTax in previous years with no problems. Their (Turbotax) system automatically stops the whole process if there is missing or incorrect data. Do not use this company to file your taxes!

I have done my taxes for years on turbo tax. Last 2 yrs I used Free tax USA. Both times delayed my refund. 1st time banking info incorrect. I asked for direct deposit to prepaid they were providing. The account # on my tax form was not the same as the direct deposit form they made for you to get the card. 2nd time I was told my Ss info on w-2 was incorrect. Well I know u entered it correctly when filing. I paid close attention. The amount that they put on my return was not what I entered. How do I know? BECAUSE I DOUBLE CHECKED WHEN FILLING OUT. THE AMOUNT THAT WAS ON ACTUAL FROM WAS AN AMOUNT NOT EVEN ON W-2. WHERE DID I GET THAT AMOUNT I GUESS I PULLED OUT OF MY $#*!!

The live chat explains how to tap menu for income to find easy attach info. It works once. But if you need to take a break. And go back to that method the tap menu income no longer contains attach 1099 MRC on it. This is no matter how many times you try this. Very annoying. And your e return will not go in without these attachments even tho your credit card has already been billed as if! More than annoying. Maybe no longer free Turbo has sent them a virus so you go to thinking Maybe you get what you pay for?

Came across review in Kiplinger on free tax software and FreeTaxUSA appealed to me. I used it for last year (2020) filing and the process worked very well for me. I have several sources of retirement income and numerous streams of investment income, so the input was a little tedious but about the same as H&R Block. I will most likely use this again for 2021. The price is right... FREE.

They charged me for state tax returns, then only after being charged, informed me that efile was not available and I have to print it out and mail it. Guess what? Printing it out and mailing it is free! What the $#*! did I just pay for? They will tell you it's for "preparing" my documents, but I sure feel like I'm the one who did all the typing. All I wanted them to do was efile for me. That's the whole point of these efile sites, right?
We need a public tax filing site, no more of this private bull$#*!.

Their software sent my refund to a closed account and it ended up costing me 1/4 of my total return then they chat back via message that i did something wrong and sent it to.the old account?! Zero accountability and I'm filing complaints with the attorney General DO NOT USE FREE TAX USA THEY TAKE YOUR MONEY BECAUSE OF THEIR FLAWED SOFTWARE THEN BLAME IT ON YOU! BUYER BEWARE PAY WHAT TURBO TAX CHARGES AT LEAST YOU WONT GET RIPPED OFF LIKE I DID!

The return was free and all, but then when I needed help they were not helpful at all. All I got was "did you call the irs?" "Sorry we don't know" it's been 90 days and I'm about to be evicted in a couple weeks, with no answers. The IRS said they don't have the return but FreeTaxUSA they can't do anything even tho they are the only ones who say the IRS has the return. I haven't had problems in the past but they didn't have some helpful amazing customer service like they advertise.

My first and last time filing with them. Because of the absolute mess that is the IRS backlog (they still have not processed my 2020 and 2021 tax year returns because I mailed paper as I have for 44 years), I decided it best to do electronically. For additional ease, I paid to have the state done at the same time. Within moments of completing and logging off I received a text that both were rejected. I twice corrected what they insist is an error (Previous year AGI and/or PIN---- which I have recorded and verified) only to keep getting the same exact rejection. I paid for nothing. I want my money back.

I did my taxes on April 6th and so far nothing is even showing up on the wheres my refund page. I can't find anywhere to contact someone either. It says my returns have been accepted and there's no issues like as of April 10th. Its now almost been 2 months and I want some answers. This is ridiculous and obviously a scam. Someone needs to reach out to me asap in regards to this please and thank you very much.

I used freetax this year and after receiving notice that irs had accepted I tried to get back in to the site to check on it, since no arrangement had been made to pay what was due to the irs and after two hours of changing user name, password and getting codes to supposedly get in.Im still unable to get to access it. I have now left my phone number and they are supposed to call back but after all the issues I have my doubts on

I usually pay hundreds of dollars for our taxes to be done every year and never fails there's more than a few people sharing how much money they saved "doing my own online... It's super easy..." So I used freetax USA highly recommended from the IRS too! Its been over 5 months and still no refund. Ive gonna letters about id verification and refund is being reviewed, I reached out to freetax USA for help since I thought I added it on just in case turns out they have no idea and can't help. Never use this company horrible and you'll be left in the dark and it's seriously affecting me mentally because I've put my family in a financial bind and the burden of using this company is making me suicidal. God awful feeling knowing I've caused my family to struggle because I trust a company to complete my simple 1040 return.

I'm a young adult, filed my own taxes for the first time last year. I used FreeTaxUSA. I didn't have much of an idea what I was doing, but this service held my hand the whole way. It'll ask you ALL the questions you need to maximize your return and feel confident you're not missing anything. Anything you don't understand, it'll have a little "?" question mark to click on that gives you all the details. I will say, you will need to be proficient in reading comprehension and have the patience to take your time with it. Other people in these reviews seem to be victims of their own human error. I've once again used this site this year, and it went off without a hitch. I specifically took the time to write this review because I love it so much, it makes tax season practically stress free.

We used this income tax lady and this is the site that she used. Because I keep on asking her what's going on our 2020 income tax return that we still have not received, she called me today being rude and calling herself a Christian that she supposed to mean something to me and told me that she will never works with me anyone and hang the phone up on me. Ms. K is very rude and unprofessional but to her I am the unprofessional. This lady called me and was yelling at me because of me asking questions smh

I used them to prepare a prior year return. They were easy to use, but for some reason they couldn't find my credit union by name. Of course tax forms require a lot of private info, including financial information, such as the name of that credit union. That same day someone tried unsuccessfully to login to my credit union account. I can't prove they were involved. But maybe.

In retrospect, their site has some bad online reviews, including at your site.