Eventbrite

I purchased a ticket to the biggest festival in Santee, South Carolina, from Jacksonville, Florida. I was excited to attend the event, but unfortunately, my mom fell sick, and my work schedule changed, making it impossible for me to go. I promptly contacted the event organizers after purchasing the ticket on the seventh. Between the ninth and the tenth, I reached out to them, requesting a refund and explaining my circumstances. To my surprise, I received a denial of my refund today, April 21st, from the event planner. This is unacceptable, as they clearly state that refunds can be issued up to seven days before the event, which is more than enough time for me to get my money back, given that the event is scheduled for May 4th. This denial of my refund raises serious concerns about the legitimacy of the event organizers. It appears to be a scam, and it seems that they are stealing money from unsuspecting attendees. We all work hard, and we deserve to have our money returned if we cannot attend an event that we have purchased tickets for. I will no longer be using these event organizers for any future events that they are sponsoring. They are thieves, and I will not support their activities.

I had never heard of Eventbrite, so when I searched for tickets to see my very favorite artist, I somehow ended up with tickets that were $65 each. I thought that was the actual price, but it turns out that normal tickets at the door for General Admission were 20!

This site is fraudulent and a scam, my girlfriend bought 2 tickets to an event, we showed up and the venue told us we were scammed by eventbrite.com and we can't even get a refund from them but only to purchase 2 new tickets let's the night of the event. Complete scam and wouldn't recommend Eventbrite.com for anything. Currently contacted an attorney for theft.

They are good about collecting your money but they don't give you any more details than what you see initially. The. Of course, the event is non refundable so you are stuck and if you call the event contact, they take days to respond and thats a challenge all in itself. So...if you think you were smart going through Eventbrite, that thought goes away and you are never comfortable wth your booking and checking in experience... unless you luck out and you actually get what you think you ordered.

Eventbrite used to be fantastic. Then at the end of 2023, their brilliant engineers decided to revamp their entire eventbrite from editing to marketing and now it takes a lot longer to post and their email marketing consistently reads, "import is taking longer. Please check back soon" and it never imports your list. Their customer service is terrible. After struggling to finally find the option to "chat" you'll be on hold for a long time waiting for responses and their chat doesn't allow a feature to send them screenshots. Instead they ask you to go to an outside website and set an account just to send them a screenshot. Really sad to see how Eventbrite has literally died in the last year. I cancelled my premium service with them and I won't even post there anymore. Don't waste your time or money. Hopefully they'll be in bankruptcy soon.

Our church never received two event payout checks that the company said were sent. Checks were then "reissued." Both finally arrived. The first check was cashed but the bank declined the second check. What is going on with this company? I used Eventbrite in the past when it was free and never had problems. Still waiting on the payout for our second concert after a month! Seriously questioning using Eventbrite in the future! Beware if you want your proceeds right away!

I would give a minus 5 is there was an option. There is no way to get customer support from Eventbrite, they only have chats, where you get contradicting information every time. After over a month, we still have not received payment for the event we organized and it's not clear if they will ever pay or just steal from us.

Their paypal and steal your money, i even got a real ticket on the eventbrite app, but i wont use them ever again. Nauti parrot in fort myers wont let me in and im not paying another penny for entrance, the dispute takes two weeks, so im just out money. Disgusting.

I am an event producer and have produced 45 events and festivals over the past 3 years. I have tried all their services and feel that Eventbrite is a RIP OFF. 1st of all they are charging you a percentage and their fees are already high. Now they are also charging a per event fee or a monthly fee. I have one thing to say: F OFF, you have lost my business. I will build out the ticketing on my site.
Plus their marketing suit is worthless, I tried it and spent a few hundred dollars with 0 return.
GREEDY

There is no way to obtain customer support unless you use the sheet they provide you. There is a clear error in there system related to my account and I cant get a hold of anyone to help. I think this might take the cake as the worst customer service I've ever experienced, since it DOESNT exist. Unless of course you are planning an event and want to make them money.

The event The Unreal Garden was a total scam! It was horribly overpriced and so disappointing! It was actually embarrassing! I will never go to another Eventbrite event. EVER! Stay away from there events. The reviews are terrible and I wished I had looked at them prior to buying tickets.

Order #*******129 for $62.34 purchased on Mar 2,2024

Event information:Saturday, March 2,2024 from 11:00 AM to 8:00 PM (MST)

Littleton CO

We've used them for years -they went from free to $150/month and they charge for listing free events. Terrible customer service -no number to call customer service.
For paid tickets -they dont refund the customer the full amount either. They keep the $6 fee on top of the $150/month -dont use... try a different ticketing platform.

From an events organizer point of view - Dont use them -try a different platform.

I really hate writing a negative review for less than $20 but it is the principle of the issue. I signed up for a Kwanzaa event and canceled about 20 minutes later as the individuals I invited could not attend. I could see if there was a statement of NO REFUND but I received a text /email that the refund was being processed. I bought through paypal and filed a claim which usually ends in my favor but not this time. OK I will always check to see if eventbrite is involved and if so I will find another way to purchase tickets.

These people are either totally dishonest or completely incompetent. I paid $175 for an event that I cannot get into because they never sent me a link. Their website just sends me around in circles -- no way to join even though I have my registration number. Clicking on the "This event is live, join now" link gets me a page that says "Sorry, this page is unavailable." I've e-mailed the organizer, who hasn't responded 15 minutes later because, I'm sure, there are many of us having the same problem. Needless to say, I DO NOT recommend Eventbrite for anything that's at all important to you.

I would give them a negative rating if possible. No emails are monitored and there is no way to stop being charged recurring fees after ordering a single event. Help center is utterly useless. Avoid using unless you enjoy having to deal with incompetence and non-existent customer service.

My nonprofit org has created over 400 events on Eventbrite and we love the incredible power of this site. We've even created bots with their great API to integrate registration data with other systems. Love it!

Kevin Hartz is the co-founder and chairman. Read an email that was cruel and unprofessional. After seeing his attitude and response to Riley Gaines, I will no longer use eventbrite. There has to be better companies that don't treat people in such a cruel way.

Scammers, took time off to travel out of state to go to a concert and showed up to an empty place to people telling me the concert is non existent even though it still shows tickets online. They should be shut down $#*!ing joke