EventbriteReviews 90

I purchased a ticket to the biggest festival in Santee, South Carolina, from Jacksonville, Florida. I was excited to attend the event, but unfortunately, my mom fell sick, and my work schedule changed, making it impossible for me to go. I promptly contacted the event organizers after purchasing the ticket on the seventh. Between the ninth and the tenth, I reached out to them, requesting a refund and explaining my circumstances. To my surprise, I received a denial of my refund today, April 21st, from the event planner. This is unacceptable, as they clearly state that refunds can be issued up to seven days before the event, which is more than enough time for me to get my money back, given that the event is scheduled for May 4th. This denial of my refund raises serious concerns about the legitimacy of the event organizers. It appears to be a scam, and it seems that they are stealing money from unsuspecting attendees. We all work hard, and we deserve to have our money returned if we cannot attend an event that we have purchased tickets for. I will no longer be using these event organizers for any future events that they are sponsoring. They are thieves, and I will not support their activities.

They are good about collecting your money but they don't give you any more details than what you see initially. The. Of course, the event is non refundable so you are stuck and if you call the event contact, they take days to respond and thats a challenge all in itself. So...if you think you were smart going through Eventbrite, that thought goes away and you are never comfortable wth your booking and checking in experience... unless you luck out and you actually get what you think you ordered.

I am an event producer and have produced 45 events and festivals over the past 3 years. I have tried all their services and feel that Eventbrite is a RIP OFF. 1st of all they are charging you a percentage and their fees are already high. Now they are also charging a per event fee or a monthly fee. I have one thing to say: F OFF, you have lost my business. I will build out the ticketing on my site.
Plus their marketing suit is worthless, I tried it and spent a few hundred dollars with 0 return.
GREEDY

Their paypal and steal your money, i even got a real ticket on the eventbrite app, but i wont use them ever again. Nauti parrot in fort myers wont let me in and im not paying another penny for entrance, the dispute takes two weeks, so im just out money. Disgusting.

Eventbrite used to be fantastic. Then at the end of 2023, their brilliant engineers decided to revamp their entire eventbrite from editing to marketing and now it takes a lot longer to post and their email marketing consistently reads, "import is taking longer. Please check back soon" and it never imports your list. Their customer service is terrible. After struggling to finally find the option to "chat" you'll be on hold for a long time waiting for responses and their chat doesn't allow a feature to send them screenshots. Instead they ask you to go to an outside website and set an account just to send them a screenshot. Really sad to see how Eventbrite has literally died in the last year. I cancelled my premium service with them and I won't even post there anymore. Don't waste your time or money. Hopefully they'll be in bankruptcy soon.

Paid 90$ for a vip couples ticket. Event opened 30 mins after start time. Ran out of the free liquor within 20 minutes. Didn't have anybody at coat check apon arrival after almost 3 hours they tried to charge 10$ for coat check. Litterally no seating if you didnt buy a booth 0/10 would save your money and stay at home

How is this company allowed to continue in this market with such bad reviews? I used them as a 3rd party for advertising and they billed me twice. I can't get my money back yet because their customer service is non-existent. This should be a crime.and it is...

This has been a terrible experience. I now understand the numerous negative reviews online. Avoid using Eventbrite for your events. The support team is unhelpful, often closing the chat prematurely, and they are extremely rude to us as customers.

Purchased tickets for cruise on 8/5/23-the boat was 1.5 hrs late to depart and then as it was leaving dock crashed into parked boat. We were stuck for about 2hrs. Was told i would be refunded my money and have not! This company and organizer are crooks/frauds!

I bought 4 ticket for the Edward Twins through Eventbrite. There were 3 tiers of tickets, $60, $70, & $90. I bought the $70 tickets, ($76.54 with service charge). I expected to be seated somewhere in the middle of the venue. We were seated in the furthest back seats, from which we could not even see the faces of the performers. When I called Eventbrite, the person I spoke to, Paul, said they have no control of the seating, that no one else complained, (all 10 people at our table complained), and that I should have bought the $90 tickets. I have always purchased tickets directly from the venue, but had no choice for this show. I will not make the same mistake again.

Never use them. They allow unauthorized vendors to use their website to sell tickets then inform you last minute that your tickets are bad. Then, instead of giving you an instant refund, you have to file a claim.

I bought 2 tickets to my daughters fashion show and they were not in the app. I had to refer to my PayPal charge, fortunately the place had my name on a list because I had no tickets to show! You need to do better Eventbrite!

Advertising makes boat cruise event look amazing BUT Boats are dirty, toilets are filthy, stink like urine, no toilet paper, food served was awful and small portion. Mix of people from hodge podgy to weirdo's, we ended up over dressed, no dress code. Older folks mixed with kids@ 19 plus event serving liquor.
Was expecting better food, clean environment, everyone to have a seat to sit in. People putting out cigarettes in garbage cans, nowhere to put an empty drink glass. Boo was not a great couple date night after all. Paid $230, value not there.

Just wasn't what we expected.
Fire works were great, staff was kind.

These events could be great but it's like a slum bar on a boat.

Looking for islamic online events and to be confronted with an 'Secular Book Discussion about "The God Delusion" with Zoom' event is negligient at best and evil at worst.

Be careful of when searching on eventbrite for such content especially since they like to promote 'anti-religion' and other questionable ideologies on their site.

We use eventbrite to books hundreds of shows per year and for the most part have good success with getting our money from them in a timely manner (Wednesday each week they payout less fees). People need to remember that eventbrite is a ticket system used by the promoters for events so if they need a refund for a ticket the promoter or event has to refund the ticket first before they can refund the ticket to the customer. The challenge we have is that the system really has not been updated in a few years. COVID forced a large number of cancellations and postponements so we had to setup a credit card with Eventbrite and advanced money to them to refund tickets. Challenge we have is many customers used emails or contact numbers that are no longer working, we have even confirmed a few are in fact deceased customers and anything postponed longer than a year cannot be refunded to the credit card companies for some reason. We are trying to work with our customers who have reached out to refund money to them using a new credit card number or even cutting cheques to estates if need be but we need to collect the money back from Eventbrite that we advances so they could try and refund customers. In many cases we postponed the event and ran it in 2022 or 2023 but the system will not update it from postponed so it is not paying out the balances they owe us. What I found even more interesting is there is no way to run a report to see what events have balances owing, if not for our year end review processes we would not have realized we have a few thousand dollars owing from them. We reached out to customer service and they would not talk about how we would get our money back they kept trying to tell us that we needed to refund all our customers before they would return our money. Hmmm... we gave them the money to refund to our customers through their system and they havent yet they will no longer give us our money back so we can refund them directly because their system cant handle refunds properly. It has now been over three weeks with no refund and no response, each time we call the customer support line all they do it try and chastise us on our refund processes. So tired of this we are now looking at different solutions. Careful with this stock as if this is the approach they take with all their customers this is not a stock I would want to own, to clients. Review any events that you previously postponed or cancelled if you gave them any money there is a good chance they owe you something.

I bought two tickets direct from their site. I printed both and gave one to a friend. My ticket didn't work. They looked me up at the door and let me in. My friend wasn't as lucky and had to buy another ticket at full price ($60). I legitimately requested a refund and Eventbrite concocted some excuse for why they wouldn't stand behind their refund policy. Disappointed.

I paid for tickets using Eventbrite for an event near me, where all prices were listed in Canadian. I was then charged that price in American, (so charged $400 rather than the appropriate $280), and given tickets with someone else's information on them. When I reached out to Eventbrite to rectify this issue, they asked for my name and credit card number and stated they didn't have any orders from me. When I asked if they wanted my receipt or order number, they ghosted me.

I had to contact both my bank to dispute this and now wait 8 weeks to get my money back, and the venue, to get tickets at the proper price as they stated I was not the first person this happened to for this event.

Don't know how this company is legally allowed to be in business still.

A complete joke. They overbooked the location and there was no VIP section that people paid extra money for and when doors were supposed to open at 5pm, at 630pm we are still outside waiting in the freezing cold, elderly people with cans wheelchairs disabled. No assistance. I will never purchase tickets here again or for the Stockton Memorial Civic Center. One BIG Line wrapped around the building We did not see anyone perform I want my money back. Please DO NOT WASTE YOUR TIME & MONEY! Furious Wish I could give a negative star!

Registered for an online seminar. Created an account, and try to log in to watch my seminar, but it says my password is wrong. Fine, no biggie, click the link to reset the password, follow the link, reset password, but "sorry an error has occured" mind you it isn't saying I didn't meet password requirements, it just has an error (and has for several days). So I can't get in. Frustrating, but certainly customer service can help... Nope! There is no customer service, just a FAQ on their website. Fine, I'll try social media. I pm them... and chatbot! Eventually I find an option that isn't a chatbot (which wasn't helpful), and I've been waiting for an agent for awhile... eventually I get upset an look for ways to leave this company, which has no problem taking my money, but can't seem to deliver any service after the sale, this review. Crappy company with a website that doesn't work, barriers to getting to a human... if they even employ any.