EventbriteReviews 343

Don't go to any concert put on by Eventbrite! The lady was so rude to me about my already overpriced tickets.

Eventbrite does not issue a URL and instead issues a "ticket" which leads no-where. I'm attending a digital event, not a walk-in event. So I'm forced to contact the event organizer and pester them for the URL since Eventbrite chooses not to enclose it. Eventbrite adds nothing positive to my experience but much frustration.

I bought 4 ticket for the Edward Twins through Eventbrite. There were 3 tiers of tickets, $60, $70, & $90. I bought the $70 tickets, ($76.54 with service charge). I expected to be seated somewhere in the middle of the venue. We were seated in the furthest back seats, from which we could not even see the faces of the performers. When I called Eventbrite, the person I spoke to, Paul, said they have no control of the seating, that no one else complained, (all 10 people at our table complained), and that I should have bought the $90 tickets. I have always purchased tickets directly from the venue, but had no choice for this show. I will not make the same mistake again.

Never use them. They allow unauthorized vendors to use their website to sell tickets then inform you last minute that your tickets are bad. Then, instead of giving you an instant refund, you have to file a claim.

I bought 2 tickets to my daughters fashion show and they were not in the app. I had to refer to my PayPal charge, fortunately the place had my name on a list because I had no tickets to show! You need to do better Eventbrite!

Advertising makes boat cruise event look amazing BUT Boats are dirty, toilets are filthy, stink like urine, no toilet paper, food served was awful and small portion. Mix of people from hodge podgy to weirdo's, we ended up over dressed, no dress code. Older folks mixed with kids@ 19 plus event serving liquor.
Was expecting better food, clean environment, everyone to have a seat to sit in. People putting out cigarettes in garbage cans, nowhere to put an empty drink glass. Boo was not a great couple date night after all. Paid $230, value not there.

Just wasn't what we expected.
Fire works were great, staff was kind.

These events could be great but it's like a slum bar on a boat.

Looking for islamic online events and to be confronted with an 'Secular Book Discussion about "The God Delusion" with Zoom' event is negligient at best and evil at worst.

Be careful of when searching on eventbrite for such content especially since they like to promote 'anti-religion' and other questionable ideologies on their site.

I got tickets from groupon for a cruise I redeemed the ticket on the Eventbrite website so afterwards it said I had to pay taxes. When I tried it said my payment was declined which wasn't true I couldn't book the event in time and therefore wasted my money. I tried to contact Eventbrite but there was another glitch stating I didn't put an amount in which I def did. This site sucks and customer service or lack there of is horrible as well

We use eventbrite to books hundreds of shows per year and for the most part have good success with getting our money from them in a timely manner (Wednesday each week they payout less fees). People need to remember that eventbrite is a ticket system used by the promoters for events so if they need a refund for a ticket the promoter or event has to refund the ticket first before they can refund the ticket to the customer. The challenge we have is that the system really has not been updated in a few years. COVID forced a large number of cancellations and postponements so we had to setup a credit card with Eventbrite and advanced money to them to refund tickets. Challenge we have is many customers used emails or contact numbers that are no longer working, we have even confirmed a few are in fact deceased customers and anything postponed longer than a year cannot be refunded to the credit card companies for some reason. We are trying to work with our customers who have reached out to refund money to them using a new credit card number or even cutting cheques to estates if need be but we need to collect the money back from Eventbrite that we advances so they could try and refund customers. In many cases we postponed the event and ran it in 2022 or 2023 but the system will not update it from postponed so it is not paying out the balances they owe us. What I found even more interesting is there is no way to run a report to see what events have balances owing, if not for our year end review processes we would not have realized we have a few thousand dollars owing from them. We reached out to customer service and they would not talk about how we would get our money back they kept trying to tell us that we needed to refund all our customers before they would return our money. Hmmm... we gave them the money to refund to our customers through their system and they havent yet they will no longer give us our money back so we can refund them directly because their system cant handle refunds properly. It has now been over three weeks with no refund and no response, each time we call the customer support line all they do it try and chastise us on our refund processes. So tired of this we are now looking at different solutions. Careful with this stock as if this is the approach they take with all their customers this is not a stock I would want to own, to clients. Review any events that you previously postponed or cancelled if you gave them any money there is a good chance they owe you something.

I bought two tickets direct from their site. I printed both and gave one to a friend. My ticket didn't work. They looked me up at the door and let me in. My friend wasn't as lucky and had to buy another ticket at full price ($60). I legitimately requested a refund and Eventbrite concocted some excuse for why they wouldn't stand behind their refund policy. Disappointed.

I paid for tickets using Eventbrite for an event near me, where all prices were listed in Canadian. I was then charged that price in American, (so charged $400 rather than the appropriate $280), and given tickets with someone else's information on them. When I reached out to Eventbrite to rectify this issue, they asked for my name and credit card number and stated they didn't have any orders from me. When I asked if they wanted my receipt or order number, they ghosted me.

I had to contact both my bank to dispute this and now wait 8 weeks to get my money back, and the venue, to get tickets at the proper price as they stated I was not the first person this happened to for this event.

Don't know how this company is legally allowed to be in business still.

I ordered tickets on eventbrite to a show that got canceled the day before the show. I spent $121. I was sent an email stating I'd receive a refund in 3 days. Two weeks later I still hadn't gotten a refund. I sent an inquiry to eventbrite and they told me I wouldn't be getting a refund because it didn't quality for one. The show was canceled and not postponed. I paid money directly to eventbrite and not the organizer. Save your money and just don't use this company.

I purchased tickets through Eventbrite on a Friday and did not realize I had a scheduling conflict and needed to cancel.I requested a refund within 12 hours for the event which was not scheduled for a week later.The venue did refund my purchase partially but Eventbright would not refund the $9.15 surcharge for each ticket purchased.So rather than possibly getting my repeat business for future events they elected not to refund the $18.30 surcharge.The venue was verry cooperative but not Eventbright.Will never use them again.AVOID AT ALL COSTS!

Absolutley discusting service my wife bought tickets for coldplay 2023 cardiff as a xmas present for me my daughter and her boyfriend booked time off work booked hotel, bare in mind tickets purchased December 2022? Only to be told in march tickets are going to be refunded as they wher bought from a 3rd party supplier and can get more money elsewhere for tickets absolutely discusting company will never book with Event bright again, should be governed by a financial ombudsman service dont know how you can pay good money for tickets to be ripped off and messed around, shouldnt be trading shows there are no trust in this company. NEVER NEVER NEVER AGAIN@ EVENT BRIGHT#EVENT BRIGHT USELESS SERVICE# DISCUSTING!

After buying 2 tickets to see Snoop Dogg and this concert being cancelled 3 times, I accepted their offer of a refund. This was in October and after many emails they've decided to keep my tickets and my money.
Its just impossible to get anywhere!
Well done Eventbrite that's one great SCAM you've got going on there - you must of made a fortune.

Site is helpful with event details and ticket purchases. Only negative is that I purchased 3 tickets and the event was cancelled. I reached out to eventbrite several times to get a refund or some type of credit and still have not had a response. Very dissapointing

A complete joke. They overbooked the location and there was no VIP section that people paid extra money for and when doors were supposed to open at 5pm, at 630pm we are still outside waiting in the freezing cold, elderly people with cans wheelchairs disabled. No assistance. I will never purchase tickets here again or for the Stockton Memorial Civic Center. One BIG Line wrapped around the building We did not see anyone perform I want my money back. Please DO NOT WASTE YOUR TIME & MONEY! Furious Wish I could give a negative star!