Detailed Rating Summary
I made a booking, with the understanding that I could cancel up to 31 days in advance of arrival. The agoda site I used indicated that there would be a "25% charge if cancelled up to 31 days prior to arrival." Most individuals would read this to mean within the 31 day timeframe, not at any time after booking. I booked to hold a room while exploring air travel arrangements, which in the end didn't work out. I cancelled within 12 hours of initial booking, 37 days prior to arrival, and had my credit card charged for 600+ dollars. This is a really unfair practice! The language is completely misleading and such customer service unethical and bordering on fraudulent. You should not say "up to 31 days" - you should be indicating that there is a cancellation fee for ALL bookings!! I am a well educated individual and from my perspective this is a scam on the part of Agoda!. I hope other travellers will not be misled by this practice.
Ended up paying for a room that I never used. I tried to change dates with >24hrs notice due to illness in family. Told nothing that could do, too short notice. Other online companies have free cancellation, or simply reserve booking and pay on arrival. Recommend you use them and never ever pay up front unless you have free cancelation. Really disappointed with Agoda, and their poor foreign call centre support. Will never use again.
I have done many bookings with Agoda and it is really reliable, user friendly, informative, and possible to compare hotels. never had a single problem with the site even for canceling or changing the bookings. I chose Agoda among many other booking sites, because of my wonderful experience with this site.
When we were looking for a short break to Kyrenia we came across this website which was very user friendly and easy to find what we were looking for. Whilst on our break we decided to extend our holidays by an extra 3 days and again used their services. Excellent and would highly recommend.We had originally booked a different hotel, how ever we were informed it had closed down, as a gesture of goodwill we were offered a sea view room with dinner on the four nights which was gratefully received as this was a special break for my husband and I celebrating our wedding anniversary.
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