Agoda

After booking a hotel, completing the credit card fraud prevention steps and receiving the booking confirmation, Agoda unilaterally cancelled the booking whilst we were traveling internationally therefore leaving us without accommodation on arrival at destination.
No explanation or apology was provided.
Based on our experience, we suggest that any international travelers use extreme caution when using this booking service as what might seem as a competitively priced offer ends up much more expensive and time consuming after being let down.

Because of the outbreak we want to cancel or at least defer our reservation to a much later time in the year. Agoda told us because I didn't purchase the cancellation insurance they can't do anything. It's disgusting that in times like these they're not flexible. We were really looking forward to this trip but how can we travel when flights are being grounded?! To make matters worse, they have no toll free number for North Americans to call their call centre. I will never use them again. Booking with Agoda is like playing Russian roulette.

In 24 hrs I lost $700 in bad flight reservation and hotel stays. This site will not refund you for cancellation or rebooking the correct dates. The airlines finally changed my booking for an additional $100 plus baggage fees that were already paid for. Save yourself a lot of headaches and use another site. Pics are from the room we reserved. Agoda says too bad so sad.

Extremely EZ booking process that saved me a TON of money, while still staying in good quality lodging. My brother has used this organization to book top flight hotels at virtually negligible cost overseas. I look forward to seeing this for myself soon and will report back.

Customer Support: Very Poor
Pricing: Fluctuating prices
Cash Back: This is just an eye washer. They are deducting more amount from you in advance, and offering your cashback. Cashback is also not flexible.

My experience has been bad. I would suggest to compare the competitive prices on other portals before booking.

I use Agoda.com for booking because it's very simple to use, hassle free,
Very Detailed in Information about the Hotel and Superbly nice User Interface when Booking, Plus they have partnered promo with a Retail Card so I'm spending while my points are credited. Hope it will last forever. Thanks Agoda.com! :)

Check direct rates before you book here, they're not at all competitive is what we found out too late, and we've arrived to find we've been overcharged for lesser rooms and amenities by going through Agoda - feel ripped off. We complained and they offered only to refund the current difference in price for a 2-night stay booking direct, despite the fact we are here longer, but the "customer satisfaction team" seems not to care about customer happiness at all, very spiky and stern to deal with and refused to take my complaint any further and talked down to me. Really awful customer service! Will be avoiding in the future.

Horrible customer service and liars!

Booked a premium type accommodation through agoda, came to hotel, was give a much cheaper room without any price adjustment or refund. Also got hurt on the property, hotel refused to provide medical care. Two people have scars as a result of hotel's negligence. Submitted a dispute with agoda based on these 2 issues, never heard back until i had to submit a dispute through my credit company. They offered 1/4 of the money I paid back which is barely the difference between the room types that i paid for and received. Notoriously difficult to get a hold of, never respond to emails, unless money is on the line for them. Do yourself a favor and book through real reputable sites like orbits, trip advisor etc. don't deal with these crooks to save a few bucks.