Agoda

We booked a hotel through Agoda. The hotel name has been given as "OYO ******* Shillong Cantonment". We reached the site at Shillong, but there was no one to meet us or an office. It is an apartment. Through a person staying there we got contact number of OYO. When we contacted them, they informed us that don't have information of our booking with them. After spending more than an hour there, we hunted another premises with the help of our cab driver and spent our holidays in Shillong. I am unable to get refund of my advance of Rs. 5450. 52 paid through my Citi Bank credit card. But the Agoda website has no provision to file a complaint to ask for refund.
It occurred on: 14 Nov. 2019
This booking through Agoda has caused great harassment.

Booked hotel (~month ahead of journey), paid money, got booking confirmation. After a week or so decided to call hotel to check booking status (gut feeling!), hotel didn't confirm booking because no rooms were available for my period of stay (glad I checked it before arrival). Support replied that "booking you have is confirmed with one of our Travel partners who sold their rooms on our Agoda website" (why the. Should I care about those partners, to whom I didn't pay a cent?!). So after 3 working days of chatting with support and "trying to contact partner" I insisted on refund and it was done (at least this worked as intended). So, instead of booking at good price I wasted money on credit card's exchange rate, missed some interesting hotels that got sold out during this story and had to pay more than initial price for new booking because prices went up since initial booking.

Every hotel has things you can complain about including S-Box... but I think this is one of the best values anywhere in the world. Rooms are probably the smallest you've ever seen unless you've stayed in a capsule hotel in Japan. However the architect is a genius... very very efficient... I'm always surprised at hotels that advertise they have the biggest rooms. Who wants to be in the room. Hey Hey it is Bangkok... you should be out hustling business... out exploring... out eating... out drinking... in a temple praying... or meeting a new friend. You should not be hanging out in the room. My room had oversized Samsung tv that worked better than most in hotel rooms... internet actually worked and with decent speeds. Breakfast was a step up from a continental... heavy on the pastry and bread side... nicely done, but I would prefer more fruit. Cool design... friendly staff... awesome location.

Agoda transactions are posted in foreign currency (FX) which will attract extra card charges. Beware. These are never told at the time of booking.
I ended up paying extra charges even for domestic transaction.
Agoda customer services is super responsive and helpful till booking but once the sale is done, their responses are very curt and dismissive. They are not keen to address concerns and would happily blame other parties (hotels, card cos.) as culprits.

Very disappointing service.

Booked a hotel through Agoda who took my card details and did zero amount transaction.
While checking in, hotel collected room charges from me as they had not received any money.
After few days, on receipt of bank statement, I noticed that amount equal to room rent was debited to my account for Agoda.
Now hotel refuses to refund amount.
Agoda does not respond to emails neither their phones work.
I understand, they don't have any office in India or any customer support contacts. It has ended in paying double.
I am left helpless.

I've had no problems with booking rooms at hotels. But booking a flight is totally different. I booked a flight for 2 from IST to Kiev and was rerouted through Kayak and some chump company called travelgenio... who charged me but never sent e-tickets or any confirmation number

Do not use this company, they have gone downhill very fast, their marketing is false, room sizes incorrect, views from room incorrect, even types of rooms, i. E. pictures and descriptions do not match, either very deceitful or totally incompetent.
Used them for years but have stopped using them due to all of the above. See attached pool view picture
Customer service also bad.
They have changed hands now for the worse. STAY AWAY

Terrible third party booking agency, very tricky, we will never use them again. Their listing price is low, but there are hidden fees you don't realize until you are booked. Customer service is a joke, if you try to cancel your booking, they will play run-around with you and you will NOT be able to get any refund. We learned our lesson, it is much cheaper to book directly with hotel than going through Agoda, plus saving lots of aggravation!

First, it is not a 4 star hotel. It is dirty, with an incredible smell in the hallway and elevator. Room had no slippers to go to the bathroom, where was no toilet paper. I asked for a transfer from the airport, like mentioned on the site, only never received an answer. Staff was friendly, but not able to solve the issues. Airco on the ceiling above your bed, blowing into your face the whole night., Fridge not working, no safe.
The hotel agreed with my complaints, only AGODA says that early checkout is no option, so I need to pay the other 8 nights as well. Agoda chat function does not work anymore when the booking is made and paid..

I have used Agoda exclusively since 2008, but recently the service has been appalling. My last 3 bookings in a row have all had problems and the customer service and resolutions provided by Agoda are just terrible. Each time you call, the hold time exceeds 1 hour and the agents just don't grasp or understand the situation.
Their messages are 98% of the time scripted replies which means you are going around in a constant loop and not addressing the problem.
1 month later, my complaint is still not resolved.
Very frustrating company to deal with, when things go wrong.
They are cheap for a reason!

This is an unreliable application. No facility to connect with the customer care team if any issue faces other than automated replies. ******* Booking confirmation received money deducted from my account and after that booking was cancelled without any reason. When contacted the property, rude behaviour and asked me to contact the application provider which was impossible as mentioned earlier.

This service is awful. Unresponsive. The place I was booked into was horrible. The owners didn't speak English. They made no attempt to communicate or answers questions. We left without staying there. When I reached out to Agoda for a refund, all I got was a superficial response saying they are reaching out to the owners of the establishment. An answer will be provided in 24-48 hours. That was weeks ago. I am still waiting. They are not responding to follow up emails from me. Never use them. The worst.

I booked a Air ticket for Vietnam. After full payment, it states that to confirm it will take another 24 hours. What an idiotic response. No helpline, no call centre, no customer care except BOT over site. Ridiculous.
I don't know whether, I will get tickets or money has been lost.