Jason D.

I have used Agoda exclusively since 2008, but recently the service has been appalling. My last 3 bookings in a row have all had problems and the customer service and resolutions provided by Agoda are just terrible. Each time you call, the hold time exceeds 1 hour and the agents just don't grasp or understand the situation.
Their messages are 98% of the time scripted replies which means you are going around in a constant loop and not addressing the problem.
1 month later, my complaint is still not resolved.
Very frustrating company to deal with, when things go wrong.
They are cheap for a reason!