The Wall Street Journal

All I wanted was to read an article about the reinstatement of Net Neutrality, but this website just plain sucks by not allowing you to real the whole damn article!

Following the Pewdiepie controversy (which wasn't a controversy until the wsj made it into one) I lost all trust in the wsj. For example, pewdiepie was dressed up as a nazi to poke fun at how the media portraits him, and they, ironically enough, used that as an argument for Pewdiepie being a white supremacist. Through this case of taking things out of context, I personally can no longer trust the wsj and hope to see their demise for the improvement of journalism.

The product itself was good 4 stars. The part that disappointed me was how difficult it was to navigate between all the different subscription offers. I settled on the three months for a buck figuring at the end I will get a year if the product is good. I missed my deadline and was charged $43 a month for two months. Their customer service is so poor, by the time my subscription was canceled Id been billed for a third month. So $130 when a full year is offered at $67.60... But that's only for NEW customers!

If I could give it less than one, I would. I wanted to end my subscription and thought I did so online by clicking UNSUBSCRIBE and removing my bank information. Don't be fooled by this unscrupulous company. The charges continued to appear on my card for three months. The "cancellation" (aka sales) department tried to continually convenience me to keep my membership. I basically threatened to contact my bank to cancel the withdrawal since the person was essentially refusing to end the subscription. I also said I would write a review condemning WSJ actions. So here I am. I will still contact by bank because I believe the WSJ will not cancel the membership.

WSJ needs to learn about a thing called "dark practices" - where a company makes it difficult/nearly impossible to cancel your subscription.

I work full time and had to sign up for the paid subscription for a university assignment... went to cancel it and realised that you cannot cancel online as "at this time they are unable to process this request online". You contact their chatbot function, this also doesn't understand what "cancel subscription" means. You then have to contact Dow Jones which has a customer service team which only works Monday-Friday 9:30AM to 5PM on Hong Kong time.

DO NOT SIGN UP FOR THE FREE TRIAL, find your information elsewhere as they will make it difficult/impossible for you to cancel your "free" trial... Disgusting

The WSJ is so confused about walking the line between reality and its right-wing base that it chooses falsehood and the promotion of the philosophies of fascism and dystopia to attempt tp keep its readership?... when they are looking for the rudder the WSJ used to be... the cancer has spread at the WSJ, they are all compromised, what a joke. We just want financial news, aholes and $#*!s.

My wife subscribed to WSJ to meet requirements for a college class. You would think canceling the subscription at the end of the semester would require logging into your account and canceling your subscription, but WSJ doesn't have an unsubscribe option on their website.

So we emailed support and asked to be unsubscribed. Support took a day to reply and wasted both of our time by providing a phone number we can call to request an unsubscribe. What a waste of time and energy.

I will be sure to never give WSJ another penny and will encourage everyone I meet for the remainder of my life to do the same. What a terrible organization!

Unless you REALLY like reading it, DO NOT subscribe to the digital version of the WALL STREET JOURNAL. Anything, anything at all, they charge you is non-refundable. You'd think a big company like that would be a little flexible. Now I don't like them. I'm within 12 hours of the "cancel before we charge you" window. No they won't refund any of it but they will significantly reduce the monthly fee if I don't cancel. No way. Don't do it.

I purchased a subscription for $8 for 6 months. At the end of 6 months I received an email that states in writing that my subscription would renew every 4 weeks for $8...there was NO fine print that I missed in this email (screen shot attached). They then began to charge my card $37.99 for 3 months before I caught it on my credit card statement. When I called the first time I was cutoff in the middle of the conversation I was sent to a survey. The 2nd time I called after about 30 minutes of being on hold and transferred at least once I was told there was no record of that email that I received and was told an email to forward it to. I re-read the email address to the attendant to which she confirmed. The email bounced back as a BAD email. I then had to call a 3rd time to wait for over 45 minutes to get the same answer with a different email. They will steal your money and not give it back! I will NEVER buy another subscription or article from them EVER! Don't sign up...you will regret it!

If I could, I would rate them a 0. I canceled my membership months ago and received a charge for almost $40 this month. Turns out the customer service rep failed to turn off "auto-renewal" when canceling my membership. I just spoke with a customer service rep that ensured that auto renewal is now turned off, but they will not give me a refund for a subscription that I have not used in months. SMH.

You can't even read 25% of an article on their website without them begging you to purchase a subscription. People shouldn't have to pay to read an article ONLINE of all places.

I'm very satisfied with the digital edition of wsj but i placed my order for the newspaper around Dec 15th 2021 and it's now January 22nd 2022. I still have not received hard copy paper. I've called 6x and was told to wait a few days each time for it to start. Eventually i started asking for answers on by the 3rd phone call, the 4th phone call they told me the courier died but the fifth and 6th phone call they provided no answers, placed me on hold, and would not transfer me to a manager, respectively. I'm really easy to please, just want honest answers and to talk with someone that is capable... more so than answers, i just want a simple print edition of the paper delivered. Didn't realize it would be so difficult to get a paper delivered to my door each morning. (They don't refund your money, they simply keep delivering the paper after you stop your subscription. Meaning it's a scam because they charge and don't deliver your paper other than digital.)

In my opinion, Wall Street Journal used to be a reputable company. Over time it seems that the quality of their content has decreased. I have read very biased articles in the past year.

Be cautious when subscribing to the WSJ, make sure that it is 100% what you want to do because it took me 4 separate times to call in order to cancel my subscription. First, they try to advertise the different options, then say they will "extend" your account with no payment ONLY TO ACTUALLY CHARGE YOU, then when you call to get a refund they say they need a few business days to do it, only for over a week to pass and no changes. Then when you call again, they are able to refund AND cancel all at once in one phone call. It seems like my previous call was someone trying to keep me STILL subscribed considering it could have been refunded THAT SAME DAY, but they instead chose to tell me to "wait 4-5 business days." Extremely disappointed in this, and would no recommend this service to anyone.