The Wall Street Journal

Your rate will increase 10 fold after the introductory period! They will stick you for one month at the high rate even if you call and cancel on the day of the charge.

I had a charge processed today (9/25/2024) (shows pending on my account) for a higher amount. I called today to cancel today but they would not cancel the subscription until 10/22. The pending charge will NOT be reversed. I will dispute the charge.

Do do business with Dow Jones or Wall Street Journal! Unconscionable business practice!

The content has gone far downhill. I would never subscribe, and have felt this way for years, and yet somehow I am still being charged for their service years after the last time I used it. In fact it is a new subscription not sure how it even happened. I would never read this journal and actually have written reddit posts about how much it sucks. Really pisses me off now that times are tough and I have to fight for 150 bucks from these clowns.

We were charged over $200 unknowingly and unable to login and customer service seemed apathetic and hell bent on refusing any sort of assistance. We reviewed subscriptions in all app stores and did not see an active account, no emails that a subscription was active. Even when logged in through the app I hit the pay wall that led me to assume we didn't have a subscription active.

I had not received Walls Street Journal for 8 months, but got charged premium. The customer services neither able to solve the delivery problems, nor give me the credit. My account number is **************

Reading online is more often than not a pain in the $#*!. Phone is too small to read a newspaper and a tablet is only marginally better. I cannot take my computer on the porch with me-32 inch monitor! That is why I signed up to receive the weekend addition in print! So far for the last 2 months I am batting about 40% for getting a paper delivered! Alternatively, by mail is generally OK except when the post office accumulates the papers and then delivers 5 daily editions at one time the following week, which happens on many occasions

Subscriber here since 2004, overall since 1996. It is the standard for news and thought provoking articles. But in the last 2 months, my subscription service has been atrocious. I have to call to report missing paper in a daily basis. I get the same nice CSR's reading the script and promises to alert supervisor if issue….yet it is getting worse. Does anyone at WSJ care?

I have homes in The Washington DC area and Boca Raton Florida. Delivery issues abound at both locations. These issues have been ongoing for several years. The paper should abandon delivery as they are incapable of resolving this issue. I see from other reviews that my problem is not unique.this problem seems to be a failure at the papers executive level. If the corporate officer at the top of the company hierarchy should be terminated until someone can be found to resolve this critical issue,

First thing, don't give them your credit card info. I recommend that you read their Better Business Bureau file. They actual earned a rating of F. Looks like they got some extra credit because they have been in business for 141 years. This was enough to pull them up to a D-. They clearly don't care about their reputation or their customers. I now see that so many others have had a similar experience with Dow Jones. Once they had my credit card, they charged more and more each time. When I removed authorization and deleted my card from my account, they had saved an old expired card that I had replaced several years ago and charged it without my permission. To make it even worse they never delivered any of the papers they charged me for. They refuse to refund any of the money, even the unused part of my subscription. They are still not delivering any papers.

I stopped my WSJ membership due to 1 episode of their podcast "The Journal": The hospital at the center of Israel's war on Hamas, reported by Chao Deng and Margherita Stancati. Uniformed, biased, and is casting doubts on filmed evidence of all the weapons, drop bags, laptops, money, left by Hamas. Hostage being tied, baby bottles in a basement in another one - all evidence yet the reporter says "Do we know if Hamas used the hospitals for war? No, and even if yes, should we not bomb it"? Well, even international law allows hospitals used as military command posts to be a target. Israel helped clear and warned for days. Yet the reporter, who is obviously ignorant of facts and has done no research, doubts it. Fire them. At the very least build a balanced view. I will never listen to "The Journal" again, but also I doubt WSJ's ability to write overall a balanced piece. Shame.

At the end of my trial digital subscription for the WSJ, I received a note that the rate would increase from $4.00/mo. To $39.00/mo. I cancelled the account and received notification that my subscription was officially cancelled at the ending of the current billing cycle. Then I received a bill for the $39.00. When I called (many times) to see why, I finally got a supervisor, who said he could reduce payment to $19.00/mo. But could do nothing to negate the $39.00 automatic charge. This is deceptive and deceitful business practices that no doubt is skimming countless thousands of dollars from subscribers who signed on a year earlier. In addition, return calls from the WSL all came at night with no identification in the caller ID. This is no way to do business and is a stain on the company's longstanding reputation.

They will put you on auto pay, then not refund you after. Their refund policy= no refund. Dont sign up when they have a sale, they will keep you on and taken your money. You have to call them to cancel the membership.

I cancelled my digital subscription of $4.48 per month on their website and I have a screenshot from mid December 2023 showing "subscription expiring soon".
I did not renew and assumed that this terminated the subscription.
There was nothing on the page about autorenewal.

When I discovered large erroneous billings of over $60 Canadian per month for the following 3 months I looked at my account and it states "subscription expired" and yet WSJ support told me my account was still active.
There is no customer service. The support people I have corresponded with do not listen to me and are unable to explain why "subscription expiring soon" and subscription expired" means the exact opposite in the world of WSJ
What a disgraceful outfit.
Support said they would submit my complaint to senior management. They didnt -there was no response.
I send more emails asking for an explanation and they just stonewall.
Never deal with these bandits
Expect the worst

Date of experience: April 26,2023

Your article ranking an internationally recognized terrorist, Vladimir Putin, as "winner of the year", despite how he destroyed the Russian economy while waging war in Europe is nothing short of kremlin propaganda.

I am a longtime subscriber to WSJ. About 6 weeks ago delivery became very erratic. I was receiving at most 2 papers delivered per week. I called numerous times to report the issue and each time a very polite agent said they would take care of it - but it never happened. I have an automatically renewing print + digital subscription, paid up until Feb 9. WSJ does not refund, so I am stuck in this situation until then. I thought maybe if I cancelled my subscription I could then sign up again, but no dice. Beware of this organization. There is no way to talk with someone that can actually figure out what is wrong and take steps to fix it.

I'm appalled by how such a "reputable" news company makes it almost impossible to unsubscribe. It's as if they don't even trust that their journalism is good enough to keep their customer base. To be fair, I do enjoy the articles, and think that the quality of writing is good.
But for someone who wants to unsubscribe, they don't even mask the fact that you have to call them - within certain hours of the day, with some international number. What day and age is this? Even small shoddy companies allow an email at least to unsubscribe. This has really ticked me off. I will never ever recommend this paper with such low blow tactics to keep customers. If I can't get through to them again, I'm just going to call my credit card company and block these scammers.

WSJ has been supporting Republicans without any journalistic analysis. Agreed to publish dirt on Biden's son, suggesting paying some high-income households 2000USD does not make sense, so the whole support should be stopped and many more articles that do to make sense.

Moreover, stopping the subscription is made as hard as possible. The only way to cancel is by calling a telephone number. I had to call the US from Switzerland and have been on the line for 30 minutes.

Do NOT subscribe because although they say you can cancel at any time, it is almost impossible. There is no way to cancel other than via phone and they just ignore the calls. I have waited more than 2 hours (55 minutes being the longest) trying to cancel only to be charged for another month because I can't get through. Really surprised that a company with the Journal's reputation would be like this.

Be very careful with signing up that you know what you will be charged. As a responsible citizen I thought that I would subscribe. I had no idea it would grow to 38.99 a month. And I ignored the emails from Pay pal because I signed up for the wine subscription too. After 800. I finally checked out all the subscriptions I was paying for. If I had been carefully contacted about the time the introductory rate ended, which I can not find, I would not have continued at that price. Please be careful when you sign up. They had no intention in settling anything with me but tried to get me to use the iPad and iPhone apps... CRAZY. And always check your statements because the business world knows that some of us let things slide. Laura Stone Knife River Mn

I like to keep up with current events, new technology, what my stocks are doing and this is the only paper I'll read. We call all the other papers mullet wrappers. The other papers like the New York Times are too slanted politically for our tastes. Their is nothing like honest journalism. People NEED to see both sides of the issues. I like to hold, feel and cutout (good articles) and the online addition just doesn't cut it for me. I often will find an article that's relevant for my kids, they don't have the time to read the Wall Street Journal cover to cover) so I send them articles they can use in their daily lives. Best paper in the market!

Do not subscribe! The discounted rate is a joke. If you read the small print, your monthly rate will go up 400 percent after a certain time period and if you noticed a month or two late- they won't credit any of it back! This is a rip off, be aware! Terrible customer service :((

Marina S.