Do NOT order from this seller. They are located in China and send you cheap and badly made replicas of the items on the website. They have all counterfeit items that are not wearable. When trying to return items, they give you hard time and want you to pay for return shipping. Cheapest return shipping is $60+ for 2-3 pounds of package (6 top) with tracking. I made the purchase for $99 so how does it make sense to pay for $60 in return shipping. These people are big time cheaters and buying anything from them is as good as throwing away your money and getting yourself a lot of headache.
2/6/2020 - So I am still trying to sort this out with PayPal and my credit card company. But I decided to pay $63 in shipping and ship the items back because these really are not wearable. However, now "Return Goods" Package is stuck with China Customs and USPS does not know the reason. Also, PayPal closes the case telling me that I did not provide tracking. So, I had to call them also and ask them to reopen since I provided what they asked.
Attached is one example of what they send you. 1st pic with model is on their website and second is what I got.
Not only are the photos used to advertise this company's clothing completely deceptive, if not fraudulent, the quality of the material is so poor that their clothing should be advertised as "a bag of rags and dust cloths." DO NOT BE DECEIVED -- what you get is not what is portrayed as the product that is advertised. They should be forced to have a disclaimer that states "what you see will not be what you pay for."
I ordered from this company, the product was fine but to large. I contacted them to initiate an exchange. The item was shipped from San Francisco but must be returned to China with buyer responsible for shipping and handling as well as custom fees. The process was a complete run around.
IF YOUR PRODUCT IS NOT EXACTLY WHAT YOU WANT YOU CANNOT GET YOUR MONEY BACK OR EXCHANGE ITEM!
I refuse to give this company any stars whatsoever. The clothes were ugly. I spent $35 of my own money to send it back to China. They sent the ugly clothes back and i have not received any money. I've lost around $110 on this horrible company. DON'T BUY ANYTHING FROM THEM!
This company will refuse to send you a return label after sending you the clothes that resemble the catalog only in color. They are made from very cheap, materials, super thin fabrics (can see right through them) and yarns. DO NOT WASTE YOUR MONEY! These guys are 100 frauds and will not reply to calls or emails that request return labels so you can send their garbage back to them for a refund. SCAM - SCAM - SCAM - SCAM - SCAM
Customer service is nonexistent. Clothes look like they were sewn together by children.
Do NOT order from Wotoba. They are very cheap and not even close to what is pictured. I only received 2 of 5 items ordered weeks ago and am getting the run around via email because I want to return the 2 items I received and have cancelled the order on the three I have not received. The tracking info on the package I received shows the 2 items were sent from DUBAI CITY AE, I am told via email that the return center is located in Guangzhou, China and that there are substantial return costs. Not feeling good about getting my money refunded and will take necessary action now.
So I ordered 3 sweaters for my wife a month before Xmas. Two arrived in January, the best one not at all. The two that arrived we garbage and were nothing like the picture. Cheap Chinese crap
First my bag arrived late July after ordering May 5th. The bag had a rip in it. My necklace was broke and I went ahead and fixed it myself. The silver hoops need ear rings backs because they kept falling out of my ears. The gold ear rings I got, the clasp was so tight I couldn't get them in the back hoop to wear them. The fabrics are cheap and sizing is all over the board. Two of the dresses are tight in the chest an one is way too long and drags the ground. The other dress actually fits. I'm a medium in most everything and am 5'7. So I love long. I'm tripping on this dress. One pair of pants was huge and the other was cut horrible and so tight in the waist I couldn't breath. Then they were huge in the hips! Those I'm giving away. The two t-shirts shrunk down to nothing and they were perfect when I put them on. STAY AWAY from this company. They're the classic example of too good to be true! I'm with the person that said she will never buy from companies on Facebook again. I would love to add photos of all the garbage I paid for. My photo is the dress with 3" of additional fabric And is cut tight at the top and so odd that there isn't a bra out there you could wear this with. Walking up and down stairs is scary. Lastly ladies, do not be fooled by the photos on the website. The clothes do not look anything like them. I could send this stuff back but I probably will never see my money or it will take 6 months to get that. My advise, make sure your orders are coming directly from China, research every company you purchase from that is not a known company and RUN if they are coming from China! Oh look I can add more photos
IF THERE WAS A LOWER SCORE I'D GIVE THAT. LIKE ALL THE OTHERS. SENT FAKE ITEM (ITEM NOT AS PICTURED) THIS SITE IS A MAJOR SCAM. YOU CAN DO A RETURN (TO CHINA) AT YOUR COST. THEY USE STOLEN PHOTOS (LIKE FROM MACY'S) OF A QUALITY ITEM THEN SEND A VERY CHEAP COPY YOU'D SEE AT K-MART. THEY WILL OFFER A 15% REFUND AT FIRST THEN UP IT TO 25% OR YOU CAN SEND IT BACK TO CHINA AT YOUR COST. GOOGLE NEEDS TO BAN THIS SITE FROM ADVERTISING ON THEIR PLATFORM. COMPLETELY SCAMMING CUSTOMERS.
Cannot return - they say 15% return on an item- NOT TRUE, false descriptions of items. SCAMMMMMM. No returns do not arrive together, waste time, Money they will not make it! Americans get scammed once and tell all
WORST COMPANY EVER! Wotoba is probably owned by the same people who own FastChic. Both are completely scams - product pictures are stolen from legit places, not at all representative of what you get. Never ever ever buy from them!
I ordered 1 pair of shoes and 5 tops. I was charged for all, but one of the items was never sent and I had to fight for over a month to get a refund for that, and the original price was deducted for a restocking fee. Even though they never sent it... The items were all poor quality, with the cut and color not at all as it appeared on the website. I wanted to return everything because the fit was nothing close to what is specified on their sizing chart, but was only offered a partial refund as the return address is in China - it is very expensive - and TIME-CONSUMING - to send items there. If I had known this was a Chinese company, I would never have ordered from them as it is just too much of a hassle to deal with returns when things don't fit right or are not as described. Please - don't be tempted by the low prices - trust me, there is a reason for this. In addition, all of the items came at different times. It appears that they place orders based on what they get online and then some sweat-shop sews it together. PLEASE - be forewarned, buyer beware. The photo below is a confirmation on the items I ordered. Order # WTA *******
The picture on line was stolen, it was of a beautiful felt scarf, I received a cheap printed version which is nothing like to real one. I am waiting to see what the other items are like. After I read the reviews I IMMEDIATELY tried to cancel the order, but my money was withdrawn and I was told to submit my order number, which I didn't yet have!
DO NOT ORDER FROM THIS COMPANY-YOU WILL GET RIPPED OFF. I placed my order in early December and 45 days later later I have only received one item. The item I received does not look like the item I viewed online - it is of a much cheaper quality without the adornments. It is proving difficult to return this item. I have never emailed a company so many times. Their response is always some generic answer saying the order is delayed or it will ship in x' amount of days. The tracking number they send are either from the order I already received or written in German.
I WISH I COULD GIVE THEM ZERO STARS
WORST QUALITY CLOTHING THAT I HAVE EVER SEEN. THEY MAKE IT IMPOSSIBLE TO RETURN THE CLOTHES. THE CLOTHES DO NOT LOOK ANYTHING LIKE THE PICTURES ON THE WEBSITE. TOTAL RIP OFF! THEY ARE A CHINESE HOLDING COMPANY THAT SHIPS THE CLOTHES FROM UNITED ARAB EMIRATES. THEY ARE NOT A U.S. COMPANY, SO THERE IS NO ACCOUNTABILITY. YOUR ONLY HOPE IS TO GET YOUR CREDIT CARD COMPANY TO HELP YOU. DESERVES NO STARS!
I paid for a large order and never received one item. They will not reply to emails. Will not refund your money. Beware of them. And their pictures of clothes are fake.
Just don't. Nothing you receive is going to be like the picture or description online. Pure crap. And don't expect "customer service" to be helpful at all.
After purchasing a few items as a new customer I decided one of my items was the wrong size. Too late to stop this order I read the return policy and found that the item I purchased on sale wasn't returnable because IT WAS ON SALE! There was no mention of this fact at any time during the ordering process so now I am worried that I made a very expensive mistake
HORRIBLE! Sizes NOT accurate, shipped wrong color on 1 item, shipping was way late, partial refund given on canceled item, photos ARE NOT ACCURATE representation of products, NO RESPONSE TO COMPLAINTS!
Wasted over $100.
Answer: In my opinion Wotoba is a SCAM. I am getting the run around because I want to return the 2 items I received out of the 5 I ordered and I want to cancel the order on the 3 I did not receive.
Answer: SCAM ALERT! I would have given this company NO stars if I could! This is the worst company I have ever dealt with. The clothing looks so nice, but when you receive it, it is the cheapest items that look NOTHING like what you ordered. They REFUSE to answer my emails! Then they finally answer but say, owe, it is over the 7 days you have to notify us of a defect. If they had answered my numerous emails it wouldn't have been! Then the purse I ordered had NO purse handle, they refused to refund me or take the item back. The scarf I ordered had a large tear in it & the didn't consider this a defect! This company is pathetic! I lost over $100. It is a shame! I even refused one of the items so it was returned to them. They still have as of yet refunded me for it! I have never written a review on any company but feel I must with this pathetic SCAM of a so called company!
Answer: Plus sizes that are very small. My 3x sweater wouldn't fit my mom, a size 14.
Answer: With their difficult and expensive returns to China, I think they probably make their money on first time customers, knowing they won't get repeat business.
Answer: Good luck! You'll have to pay the postage to China or they may offer a big %15 refund.
Answer: YESSSSS false descriptions if what is pictured and description- poor craftsmanship.
Wotoba has a rating of 1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wotoba most frequently mention customer service, credit card and return policy. Wotoba ranks 150th among Plus Size sites.