The numbers they give you are registered in channel Islands which means they are international numbers even though country code is 0044 this means if anyone calls you from the UK it will charge them ridiculous prices. I was charged £70 for an hours call! Point is wherever you go just get a local number it would be much cheaper.
Early on this year, got shipped to a different dept in my office where I was supposed to move in States and Mexico every now and then. Though, my office provided me a roaming sim card, that was an absolute crap service. I was not sure exactly which network I chose. So, glanced over some online reviews and compared their tariffs and, finally, decided upon Worldsim. At last, got assurance on my oversea communication with a truly promising brand.
WorldSIM international roaming SIM card is our family roaming solution. So, nothing left for me to judge. Service is proven to us. For family business, gone through different destinations. With only one SIM card roamed and got no point to switch to other. Beautifully they designed all the travel features. I was not helpless thinking about my credit. As whenever the credit comes to zero, it used to be refilled automatically.
What a nifty little package that packs a powerful punch, i was a bit oh ye heard all these claims before. Well how wrong i was i know have to buy more as my son who travels the country has taken possession of this remarkable gadget he has yet to find a blind spot to use the item. We are so pleased with this item that i have them marked for Christmas presents
So expensive
If you use sim internet(cellular) you most to pay very high rate for internet but for voice calls not bad i give 50$ for sharing 2 picture in instagram! So be careful about roaming cellular
Customer service bends over backwards upon your entrance to the overpriced WORLDSIM. Once you encounter issues, customer service is non-existent. The only reason I gave this company 2 stars is that I never encountered an issue with the card working worldwide. Otherwise, they are deserving of 1 star for their lack of customer support and their exorbitant prices.
It all works well, but what is really unpleasant is that the warning you are almost out of credit is only sent to you when you have just a few cents left. Immediate action becomes necessary. I found this to be disruptive.
Then, when coming home, I compared the cost I incurred with this product with what I would have paid to my regular provider had I kept my own SIM-card. The difference was negligible.
So next time, I just stick to what I have...
So following my complaints, a SIM replacement was mailed and i got a few apology messages (and some snippy messages which implied I was at fault for their delay in resolving the situation) - The customer service is overall a bit better. No reviews yet for the product... we will have to wait for that!
I have been asking for a solution from WorldSIM since June 11.
I have now sent them the receipt of my purchase 8 times. I wanted a replacement sim card since the one i bought the first time is defective. I have changed my mind... I doubt they have a real service that works properly since you cant even deal with a defective sim card.
I have really had enough of WorldSIM - for future customers, I lost USD 30 buying from them... don't bother falling for this scam!
Also the guy hung up on me twice today when I called once more to ask for a resolution.
Use in USA work fine first few days but then gave technically difficult to complex configeration, Ipass not good only work in Time square. Data may b better if are explain how to set up in For America and voice call. Lost lots of money. But some staff are very helpful. And some lack of tech knowledge. I will try again.
Stay far away from WorldSim, especially if you communicate with Verizon subscribers. I have had horrible experiences with their customer service since I purchased one of their phone/sim products in 2013. It took them two years to discover and/or disclose that the reason I could not send text messages to phones in the US is because they do not have a business agreement with Verizon (one of the largest telecom companies). This is not made known in any of their product information, web pages, etc. For 2 years all they would say is that they are working on the problem that they will fix soon, but had no idea how to solve the problem.
Being an old retiree person, I decided to spend my rest life and money behind moving places. Though I move frequently, needed a data device which would not lead me through hard task for setting up the connection. For the last one year, using WorldSIM card and their Wifi router and power bank. It gave me enough support for data communication. And, additionally got favor from its power bank option. Now I know the ins and outs of this device and this is why it became very easy for me keep going with this device.
A complete waste of money. Went to USA and SIM card came up faulty so ordered replacement when back in UK which won't work and they refuse to help. Spent over an hour in online chat and kept going round in circles. Avoid at all costs, not a cheaper or reliable alternative when travelling just a headache.
Dear J S.
We are truly very sorry to learn of your experience with our product and service, please accept our sincere apologies. We had already replied back to you in private message but yet to get any response. Could you supply us with your Order number so that we can look into this and contact you back in order to discuss this matter further please? Please email us at customerservice@worldsim.com. We would appreciate the opportunity to turn this experience around for you. We appreciate your patience and your co-operation in this matter.
Thank you for your valued custom.
Regards,
WorldSIM
So smart choice to moving to WorldSIM. They have a different call and data rates for every individual country. And, if you could manage a few minutes to observe you can get that they are offering the best tariffs what is truly putting in mind the necessity of a traveller. I never cut off any extra charges apart from my regular call charge. So, I feel necessity to inform guys who fly overseas frequently. Only the decision, being with WorldSIM out of UK, can save you a lot of money.
World Sim has been a waste of time and money. People can't call me from the country that I live in. The bank can't call me as they call from special lines. The charity that cares for my family cannot call me for the same reason. I have made 4 or 5 short phone calls and have spent over £30. The data is unaffordable. The person on help chat was slow, unable to manage my expectations, and then extremely defensive. The instructions issued in the pack were in the worst possible English. The website is not user friendly at all, its like a site from the 1990's.
Really great prices and great options. There is customer service online or over the phone and they will always be there 24/7 to help out! Jonathan worked with me diligently to solve an issue that I was having a tough time with. Once service starts, the internet works very fast. Would recommend.
I am working in a remote part of Tanzania and have had terrible trouble accessing internet so bought this. Have been using it just over a week with up to 7 devices at one time on it and it has worked flawlessly. Extremely happy with it. I get strong signal all around the house even if I am far from the box. Makes work significantly easier. Absolutely no complaints so far!
I bought the first Worldsim card 10 years ago at KLM. 2 years ago I bought two more for my employees for Africa. When I locked into my account recently, I had no access anymore to my 3 WorldSim cards which were loaded with app. 140 EUR. So I wrote to the customer service. The answer was: You can buy other cards... This is how they make business. I am still waiting for an answer of a decider at WorldSim in case of a cost-free solution or paying back my deposit, but I am sure - nothing will happen. Be warned with WorldSim.
My new internet solution doing great for me. Unless this Alcatel 4G Mobile Wifi hotspot, literally, my roaming is not comfortable. It supports me having entertainment on roaming with a very little effort. Because, it does not require to fight with for establishing a connection. On average it just takes 5 seconds to catch and run through any network. Moreover, creating an instant hotspot is very possible with this device. Got the WorldSIM data SIM card inserted and smooth enough to surf easy.
Simcard did not connect even though we have excellent at&t reception here in the Santa Cruz Mountains. They had me go through hoops in my ios settings. I asked my money back but have not heard from them since.
WorldSIM power bank pen has become a very integral part of my travel gadget list. It does not deal with big issues but helps me with multiple features. With this pen, I can write just like an ordinary pen. In crisis moment, my phone was charged by this pen for several times. Little help though, but sometime it becomes very crucial for a rescue; especially on roaming.
Answer: Hello, Thank you for your query. Please note that customer service number +44 (0) 20 8819 2557 is active 24/7 and you can call this number any time. Sometimes it may take time to connect to the operator due to high call volume. In that case you can log into 24/7 chat service if you have any query or you can submit your query anytime here: https://accounts.worldsim.com/support/ticket_nc_new.aspx If your issue still persists or if you wish to report anything or if you have any suggestion you can also email to press@worldsim.com. Kindly email us with your order number or the ticket number so that we can look into your issue asap. Thank you, WorldSIM support
Answer: To set up data, I believe you require to set the APN as mobiledata. And their return is around 2 weeks from the day you receive the product.
Answer: THey never answer and if they answer they just say we will solve your problem and they never do. Stay away from world sim card. They are cheeting. They just want you to buy the card and then no support. I have called and emailed and open case for 10 times.( i have 10mails) and their answer was " please test again and if there is a problem we are happy to assist you" thats it. No solution, no nothing. I cannot call UK numbers 0044. I have sent 10 emails, I lost money from my job because of the time tryting to connect with them and 2 weeks later, today the answer I received for my 10th email was Dear customer, Please re-test and share latest couple of examples if failed again to investigate this issue further. We will be delighted to assist you with any further queries that you may have. What do you think? It is worth giving their money to them? Definately not. Stay away and try to find other sim cards for calling. Travelsim, gocard, gosim, nowroming and others. STAY AWay people from WORLDSIM card
Answer: Dear Kaushikkumar S., Please share the ICCID number(mentioned on the back of the sim card). It should start with 89XXX and it must be 19 digits. We will share the number with you. You can join on on live chat by visiting our website: www.worldsim.com
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Hello, You can go with our products as we have coverage in Cuba.
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Hi Wil,
We do apologize for the inconvenience that you faced with our service.
If you think there is any further chances for us to help you with, please do not hesitate to contact us back.
You can reply to this comment or send a mail to press@worldsim.com
Many thanks,
WorldSIM