In amusement with my birthday gift 7 in 1 Multi Tool Pen of WorldSIM. Every time the pen comes to me with a different function. If you evaluate a pen only a medium for writing then forget it. Let me introduce with some more action what my pen do for me. It can open bottle. When I get bored staying long hours in the library, I grab my pen and start watching favorite cartoons or animations video clips. It has some serious functions too. It has screw driver inside and ruler for a perfect measurement.
I stumbled many of times on roaming because of low battery and it suffered me more than anything else and I feel very helpless while my phone remains dead. Cause while I roam in a complete new destination only my phone help me to get over. So I purchased a Worldsim Huawei Power bank with ******* mah battery capacity and for over months it did not start loosing strength. I think this is one to help traveller with great convenience!
Daniel was really helpful. I wanted to do what looked like a simple thing (changing my e-mail address) but the website was not too user-friendly. I went for the Live Chat option and Daniel quickly sorted it out for me. Thank you.
Finally i decided to give a wonderful review for WorldSIM, i really appreciate your all valuable services. Every one in the world want there contact limit should be limit less, for that we used different type of sim card and hope our sim card will have network anywhere we go. But, every service provider is not able to provide networks every where and WorldSIM is one of the service provider who has recommended networks in most of the countries. I am a sales executive so I have to travel 5 days in week. WorldSIM is the my best service provider, because it provide networks and internet facility in every country and hilly areas too.
Its customer support is well smart, quick responsive & well educated and there data packs has lower packages, so, middle class man can be use same.
What a terrible company to use. Anyone travelling should think twice about using the SIM card. They bait and switch and claim a data bundle will work in several countries, and then change the bundle midstream with no notice. The credits get used up in a blink of an eye. Their customer service is terrible. When you call in for support, they claim they have no access to make any changes or provide credits and you must email support. Support can take up to 3-5 days to get back to you -- major problem when you are stuck overseas with no ability to communicate or use data unless you keep sinking money into credits as Top Up. I had to revert to another SIM card in order to get the mobile phone connected again without spending inordinate amounts of money.
DO NOT buy these cards. You will have so many issues with them. The customer service is a call center in India where they barely speak English. You will have to wait on hold for at least 30 minutes a call and they don't even address the issue half the time. I lost a lot of money with these cards and spent hours speaking to reps who did not even know their own product and just wasted my time.
Hello Hal K.,
We are deeply sorry that you had to wait for 30 minutes to speak to our customer care representative. We would like inform you that we don't have any waiting times for receiving a customer's call. Your call is extremely important to us and it is treated as a top priority.
In the most extreme cases such as technical issues (Servers being down) or a huge amount of calls being received at once, the customer sometimes has to be on waiting. Unfortunately you were one such customer.
Hope you provide us another opportunity to serve you. Have a great day!
Many Thanks,
WorldSIM Support
While I was calculating the tariffs of different network providers in Uk, WorldSIM was not in that list. I knew them as a roaming network provider. But, they had UK sim card too. When I compared the call rate, it stood apart from others. I have been using it three months now. Till today, got no issue. I am satisfied with the service and the call rates.
It's been all about three years that I use WorldSIM's roaming service. Found it the only roaming SIM card that gave me a through network connection all over with lowest rate. One month back, I was overcharged for calling Mexico. Contacted with thier support team and informed me that was because of choosing wrong network provider. However, they refunded me the difference. Very pleased with their service.
They sent me a unit in Spanish, my language is English and will not send me a return label. They finally say they'll refund me. That's been 3 weeks. No credit thus far. If you're lucky your order will be correct, but if not, don't expect any customer service.
Hi Todd,
We are extremely sorry for the inconvenience caused! The device language is English by default, but we regret that you received it in a different language. However it can be changed from device setting option easily. Would you please email us with the order number at customerservice@worldsim.com so that we can look into it? We look forward speaking with you and resolve the issue. Your cooperation in this regard would be highly appreciated.
Can you also kindly share the Order Id with us? We will at once discuss the matter of 3 weeks delay with our refund department. We hope you will give us another chance to solve the issue. Awaiting your reply in earnest.
Regards,
WorldSIM Support
So expensive
If you use sim internet(cellular) you most to pay very high rate for internet but for voice calls not bad i give 50$ for sharing 2 picture in instagram! So be careful about roaming cellular
After ive done the order, the website said that there is a processing problem. Ive dealt with the chat support. His name was Daniel, he solved all my problems. It took a while but everything went well.
Also would like to say about their support too. Their support service is very responsive in terms of replying to queries and issues. I am happy to be their customer. You can either call the support directly or send them a ticket with your query.
Dependence to a perfect storage and working with credibility is really a fun. This is what I am getting from the Samsung micro SD card. Supports almost every form of audio and video files and transferring data rate is simply very speedy than other ones. Very rarely got interrupted with the unexpected files. Complete satisfaction.
For bringing a pocket full surprise for anyone simply one can buy the new gadget of WorldSIM the 7 in 1 multi tool pen. Buying it means you are to avoid buying some other things. It functions for me just like a multi tool from hardware shop. How many friends of mine would believe that I open my soft drink bottle with this pen? OR suddenly, I could unscrew any device with my pen and even you might catch me measuring anything with my pen and my pen will hold on my mobile phone for hours while I watch movies. And, despite all of this, you would call my magic wand a pen!
First of all thank you soo much for offer me complimentary USA number for next 60 days as my trip is for 40 days in USA. It is very good to know i can use my own USA number without any extra charge. Your support team deserves 5 stars they understands customer utility first. Pure customer service. Thanks Jonathan for your kind help.
Frustration perished away from the time I chose the worldsim as international network companion. Formerly, call failure for several times was quite certain. It was somewhat like a war when I tried to make any call. But things just started to change when I purchased the worldsim card. The call rate is very nice to me that I can afford very easily. Moreover, I get free incoming call in every country. Free online top up line is also a very beneficiary support I get from this company.
I have been dealing with this online business for more than a year. Their products, services, and above all their costs are what distinction them. Just today i went online to do top up and the chat customer services Rose helped me in a matter of minutes. The same thing happened in the past while i was trying to get virtual number.
I would recommend this business to every traveler.
During my recent trip to Europe I spent a lot of my vacation time trying to get this up and working with little success. I tried a non-Worldsim card in the device as well. No success. Talked at my expense from Europe with Worldsim customer support and they were not successful either. I've asked for a re-fund and Worldsim is now considering whether it will do the re-fund or not.
The sim was easy to purchase, but had some issues when trying to set up data. This was quickly and easily rectified, however, by customer service through the online chat.
Overall, I would recommend their service.
While we needed data support for all of our clients, it was a real challenge. As I used the WorldSIM Data roaming before and found it worthy, decided to get a first try with them. And, luckily got the router (I chose the Huawei) from them as well. Though we could assign ten devices with each router but I did not allow more than five. Guys applauded us for this new worthy service. Good job, WorldSIM.
Overview
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nathaniel Z.
We are truly very sorry to learn of your experience with our product and service, please accept our sincere apologies. We had already replied back to you in private message but yet to get any response. However please note that we have introduced our data bundle package to reduce your data cost but the data bundle package is always zone specific which is mentioned in our website. If you do not purchase the right data bundle for specific country/zone eventually the data cost will be deducted from your SIM balance. If you ever faced any issue and need any further assistance please email us at customerservice@worldsim.com. We would appreciate the opportunity to turn this experience around for you. We are promised to deliver the best service.
Thanks for your valued custom.
Regards
WorldSIM