I bought a WorldSim only 2 months ago in May 2021. Spent the last 2 months informing my business contacts of the change in phone number.
Like everyone else I received the sms/email informing me of the expiration of the SIM card (and phone number with it) on July 31,2021 with 7 days notification time. This is absolutely ridiculous. They should have known about this change in May and at least give clients ample notification of such a major change.
Never again with WorldSim!
The worldsim website has many offers throughout the year. They have different kinds of promotions going on in their website related to their products. Also currently they are providing free credits for recharge too. Their Facebook page is also as exciting as it is. Apart from their own promotions, they detail more about holidays, vacation pictures and amazing contests. Being a part of one of their contests, I won the Pocket Wifi. Great page!
I'm happy with the world sim so far with voice only. I have tried data few time in rome but so slow when i tried to find restaurant and how to get there.
I called the customer service 2 times when i first got it for activation purpose and question on billing. It took me some difficult time to understand the representative because of their english accent; however i finally got the issues resolve.
Received my WorldSIM card delivery one day later to the promising day. Suspected a crap service again. But all went wrong when I made the first tour with this network. Even, in some places, WorldSIM caught better signal than the local network. It was amazing getting a network helped me staying close to my family with a lessened price.
Formerly I bought an internet modem from an international network provider. I was attracted seeing their data tariff but damn of me! They have a quite lot hidden charges for some lame reasons and ultimately the charge sums up to high. Immediately I purchased another modem of WorldSIM from a flight. As they do not emphasis any hidden charge, it reduced my data roaming charges and let me save a lot.
The products and prices look good but the service is just atrocious, I would hate to be in a remote location and dependent on this mob, what a joke. I have tried buying from them six times and nothing happened. When I got to the final stage on each time it said "the request was unsuccessful due to an unexpected condition of the server." I tried to email several times and after many attempts the only answer I received was an email asking me to ring a UK phone number. I tried that several times from Australia but never got through after long waits. Keep away from this mob, they will only waste your time and ruin your overseas trips.
This company is smoke and mirrors. Deplorable "service", fake reviews in TrustPilot, the Facebook Page is a joke, and they take users for fools. That "taking" includes inexplicable charges, eroding of credits, that can be interpreted as silent theft. Mysterious terms of service and constantly changing fees, that make tropical weather patterns, seem stable. With over 40+ years in technology, and 6 of those being exposed to the "services" of WorldSIM, I cannot cut up my SIM card, into small enough pieces. This "company" is the epitome of being conned into parting with good money, to receive bad "service" in return. WorldSIM is to be given a VERY wide berth. Run, don't walk.
Virtual numbers of worldsim means to me a great rescue for the people crowd around me. Now I added almost all the virtual numbers that are allowed by worldsim. Interesting matter is that the same guy who used to rush on phone now want to talk about the deals for hours. This seems to me very interesting. I feel very happy when my son need not to pay that much wherever I am wander. So, family ties is actually revived with the virtual number feature.
Does not provide proof that it has license to trade; however wants bank details to find out how much people have in their bank account and wants passport copy...
Suspicion for fraud. As requests personal details but can't provide evidence of their own
Purchased this Worldsim after hearing from a friend using it in his trip and enjoyed the rates that is lower to his current provider. Ordered for myself last year in December for my vacation trip at the end of the year. I have enjoyed my trip, as receiving calls were free as they said. Was charged only $25 for outgoing calls to my home and friends and was recommending them WorldSIM. I also did a recharge online to get free credits too! Great experience for me!
The U. K. number provided will not accept any incoming international calls, including those made from their own recommended roaming partner networks.
Their technical department has been working on it for one week, and finally customer service told me that if the WorldSIM card doesn't work it's my problem, and I have to contact each and every one of their roaming partners to ask them to fix the problem with the WorldSIM sim card. They even told me to provide them with feedback from their own roaming partners about the cause of the problem. They also refuse to refund the cost of the faulty WorldSIM card.
If you need reliability and good service, look elsewhere.
Nancy has given me full satisfaction on my queries about internet connexion and purchasing data bundle. I really appreciated the assistance and would like to thank again Nancy for her patience and great job to allow me get chance to enjoy connexion world wide through worldsim
I was having trouble with connecting my worldsim-5004 device to the internet after having topped up the SIM. Matt from the support team was very helpful in solving this problem at once. I appreciate very much his speed in finding the best solution. Refreshing the carrier line showed immediate results and I am happy to be online now. Thanks, Matt!
Don't buy this! It is not worth the money you put into it. The roaming charges for US are exorbitant and I wasted over £50 for not even two days of service. Plus the set up was SO confusing. Don't waste your time or money on this SIM card.
I was just looking over things for an upcoming trip. Didn't plan on purchasing any data bundle because my trip is not for another few weeks. I saw that a chat popped up and was greeted by Nancy. She was very helpful and let me know if I got the data bundle now, that I could activate at later date. She even gave me a discount code... that was a bonus... thanks Nancy.
I bought my WorldSim card from an airline duty free catalog with not much expectation, but I travel a lot. Since then I have been impressed with its connectivity, even working when the network it was using's own SIMs did not. Then I had a technical problem, and contacted the online chat support. The very helpful Ms Gaby did everything she could to resolve the issue, but finally had to send it to the tech support people as it seems to be more complicated. While she did not resolve the issue, it is the support and way she handled it that makes me give this a 5 star rating. Many online support chats merely go through the basics, but Ms Gaby really tried, a nd kept me informed as she did. For that, I salute her, and thank WorldSim.
I bought their sim card for data and voice, it works perfectly in my country. Jonathan was also a good customer service; he answered all my questions and even gave me a discount code to use on my purchase. Great customer service!
I used to go through internet modem while I was on roaming. There's some issue raised and this is why I switched to the new product of WorldSIM, the Huawei Hotspot. I now feel how much lucky I have been choosing the device. Basically, my internet modem was manufactured for lone usage. I could not use my data plan in other device so that I had to buy different data plan what was really costly and out of my capability and this is how it enhanced my data billing. But the Huawei Hotspot playing a great role to my data usage on roaming. I can monitor the data speed, connected devices, its battery life. I should not forget to tell about its battery life because its unique battery let me have more exiting roaming memories.
This is by far the worst roaming/SIM card experience ever. The customer service in India is huge disappointment. They have no clue of what they are doing and Mike (their manager) is the most irritating person you can talk to. At the end of the whole thing they definitely won... as they had my money and I ended up buying a SIM Card directly from AT&T.
Product simply does not work. Customer service deplorable, SIM cards would not register on the local network, and their idea of customer support was to suggest I dial the number correctly. Gee. Thanks. Stay away - far far away.
Answer: Hello, Thank you for your query. Please note that customer service number +44 (0) 20 8819 2557 is active 24/7 and you can call this number any time. Sometimes it may take time to connect to the operator due to high call volume. In that case you can log into 24/7 chat service if you have any query or you can submit your query anytime here: https://accounts.worldsim.com/support/ticket_nc_new.aspx If your issue still persists or if you wish to report anything or if you have any suggestion you can also email to press@worldsim.com. Kindly email us with your order number or the ticket number so that we can look into your issue asap. Thank you, WorldSIM support
Answer: To set up data, I believe you require to set the APN as mobiledata. And their return is around 2 weeks from the day you receive the product.
Answer: THey never answer and if they answer they just say we will solve your problem and they never do. Stay away from world sim card. They are cheeting. They just want you to buy the card and then no support. I have called and emailed and open case for 10 times.( i have 10mails) and their answer was " please test again and if there is a problem we are happy to assist you" thats it. No solution, no nothing. I cannot call UK numbers 0044. I have sent 10 emails, I lost money from my job because of the time tryting to connect with them and 2 weeks later, today the answer I received for my 10th email was Dear customer, Please re-test and share latest couple of examples if failed again to investigate this issue further. We will be delighted to assist you with any further queries that you may have. What do you think? It is worth giving their money to them? Definately not. Stay away and try to find other sim cards for calling. Travelsim, gocard, gosim, nowroming and others. STAY AWay people from WORLDSIM card
Answer: Dear Kaushikkumar S., Please share the ICCID number(mentioned on the back of the sim card). It should start with 89XXX and it must be 19 digits. We will share the number with you. You can join on on live chat by visiting our website: www.worldsim.com
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Hello, You can go with our products as we have coverage in Cuba.
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Hello Akshay K.,
Please share your WorldSIM number with us at "customerservice@worldsim.com". We will check and assist you.
Thanks,
WorldSIM Support