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WorldSIM

How would you rate WorldSIM?
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Romania
1 review
1 helpful vote
Follow S S.
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I bought a WorldSim only 2 months ago in May 2021. Spent the last 2 months informing my business contacts of the change in phone number.
Like everyone else I received the sms/email informing me of the expiration of the SIM card (and phone number with it) on July 31,2021 with 7 days notification time. This is absolutely ridiculous. They should have known about this change in May and at least give clients ample notification of such a major change.
Never again with WorldSim!

Date of experience: July 26, 2021
California
1 review
0 helpful votes
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Great Deals
March 23, 2015

The worldsim website has many offers throughout the year. They have different kinds of promotions going on in their website related to their products. Also currently they are providing free credits for recharge too. Their Facebook page is also as exciting as it is. Apart from their own promotions, they detail more about holidays, vacation pictures and amazing contests. Being a part of one of their contests, I won the Pocket Wifi. Great page!

Date of experience: March 23, 2015
Missouri
1 review
0 helpful votes
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Very Good for voice and text.
September 30, 2016

I'm happy with the world sim so far with voice only. I have tried data few time in rome but so slow when i tried to find restaurant and how to get there.
I called the customer service 2 times when i first got it for activation purpose and question on billing. It took me some difficult time to understand the representative because of their english accent; however i finally got the issues resolve.

Date of experience: September 30, 2016
Spain
2 reviews
2 helpful votes
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Received my WorldSIM card delivery one day later to the promising day. Suspected a crap service again. But all went wrong when I made the first tour with this network. Even, in some places, WorldSIM caught better signal than the local network. It was amazing getting a network helped me staying close to my family with a lessened price.

Date of experience: December 16, 2015
Virginia
1 review
0 helpful votes
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Formerly I bought an internet modem from an international network provider. I was attracted seeing their data tariff but damn of me! They have a quite lot hidden charges for some lame reasons and ultimately the charge sums up to high. Immediately I purchased another modem of WorldSIM from a flight. As they do not emphasis any hidden charge, it reduced my data roaming charges and let me save a lot.

Date of experience: May 25, 2015
Australia
1 review
1 helpful vote
Follow Tony C.
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The products and prices look good but the service is just atrocious, I would hate to be in a remote location and dependent on this mob, what a joke. I have tried buying from them six times and nothing happened. When I got to the final stage on each time it said "the request was unsuccessful due to an unexpected condition of the server." I tried to email several times and after many attempts the only answer I received was an email asking me to ring a UK phone number. I tried that several times from Australia but never got through after long waits. Keep away from this mob, they will only waste your time and ruin your overseas trips.

Date of experience: July 25, 2017
Italy
1 review
0 helpful votes
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This company is smoke and mirrors. Deplorable "service", fake reviews in TrustPilot, the Facebook Page is a joke, and they take users for fools. That "taking" includes inexplicable charges, eroding of credits, that can be interpreted as silent theft. Mysterious terms of service and constantly changing fees, that make tropical weather patterns, seem stable. With over 40+ years in technology, and 6 of those being exposed to the "services" of WorldSIM, I cannot cut up my SIM card, into small enough pieces. This "company" is the epitome of being conned into parting with good money, to receive bad "service" in return. WorldSIM is to be given a VERY wide berth. Run, don't walk.

Date of experience: July 16, 2021
Singapore
1 review
0 helpful votes
Follow Amell G.
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Virtual numbers of worldsim means to me a great rescue for the people crowd around me. Now I added almost all the virtual numbers that are allowed by worldsim. Interesting matter is that the same guy who used to rush on phone now want to talk about the deals for hours. This seems to me very interesting. I feel very happy when my son need not to pay that much wherever I am wander. So, family ties is actually revived with the virtual number feature.

Date of experience: October 7, 2015
AE
1 review
0 helpful votes
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Forcefully trying to get personal information
October 4, 2016

Does not provide proof that it has license to trade; however wants bank details to find out how much people have in their bank account and wants passport copy...

Suspicion for fraud. As requests personal details but can't provide evidence of their own

Date of experience: October 4, 2016
GB
1 review
0 helpful votes
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Purchased this Worldsim after hearing from a friend using it in his trip and enjoyed the rates that is lower to his current provider. Ordered for myself last year in December for my vacation trip at the end of the year. I have enjoyed my trip, as receiving calls were free as they said. Was charged only $25 for outgoing calls to my home and friends and was recommending them WorldSIM. I also did a recharge online to get free credits too! Great experience for me!

Date of experience: March 3, 2015
Florida
1 review
1 helpful vote
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The U. K. number provided will not accept any incoming international calls, including those made from their own recommended roaming partner networks.

Their technical department has been working on it for one week, and finally customer service told me that if the WorldSIM card doesn't work it's my problem, and I have to contact each and every one of their roaming partners to ask them to fix the problem with the WorldSIM sim card. They even told me to provide them with feedback from their own roaming partners about the cause of the problem. They also refuse to refund the cost of the faulty WorldSIM card.

If you need reliability and good service, look elsewhere.

Date of experience: July 28, 2016
Rwanda
1 review
0 helpful votes
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Nancy has given me full satisfaction on my queries about internet connexion and purchasing data bundle. I really appreciated the assistance and would like to thank again Nancy for her patience and great job to allow me get chance to enjoy connexion world wide through worldsim

Date of experience: January 14, 2019
Florida
1 review
0 helpful votes
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I was having trouble with connecting my worldsim-5004 device to the internet after having topped up the SIM. Matt from the support team was very helpful in solving this problem at once. I appreciate very much his speed in finding the best solution. Refreshing the carrier line showed immediate results and I am happy to be online now. Thanks, Matt!

Date of experience: November 2, 2018
South Carolina
1 review
0 helpful votes
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Terrible Service
September 30, 2016

Don't buy this! It is not worth the money you put into it. The roaming charges for US are exorbitant and I wasted over £50 for not even two days of service. Plus the set up was SO confusing. Don't waste your time or money on this SIM card.

Date of experience: September 30, 2016
Missouri
1 review
0 helpful votes
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I was just looking over things for an upcoming trip. Didn't plan on purchasing any data bundle because my trip is not for another few weeks. I saw that a chat popped up and was greeted by Nancy. She was very helpful and let me know if I got the data bundle now, that I could activate at later date. She even gave me a discount code... that was a bonus... thanks Nancy.

Date of experience: October 16, 2018
Ireland
1 review
0 helpful votes
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I bought my WorldSim card from an airline duty free catalog with not much expectation, but I travel a lot. Since then I have been impressed with its connectivity, even working when the network it was using's own SIMs did not. Then I had a technical problem, and contacted the online chat support. The very helpful Ms Gaby did everything she could to resolve the issue, but finally had to send it to the tech support people as it seems to be more complicated. While she did not resolve the issue, it is the support and way she handled it that makes me give this a 5 star rating. Many online support chats merely go through the basics, but Ms Gaby really tried, a nd kept me informed as she did. For that, I salute her, and thank WorldSim.

Date of experience: May 28, 2018
Nigeria
1 review
0 helpful votes
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Excellent services
June 12, 2018

I bought their sim card for data and voice, it works perfectly in my country. Jonathan was also a good customer service; he answered all my questions and even gave me a discount code to use on my purchase. Great customer service!

Date of experience: June 12, 2018
Germany
1 review
0 helpful votes
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I used to go through internet modem while I was on roaming. There's some issue raised and this is why I switched to the new product of WorldSIM, the Huawei Hotspot. I now feel how much lucky I have been choosing the device. Basically, my internet modem was manufactured for lone usage. I could not use my data plan in other device so that I had to buy different data plan what was really costly and out of my capability and this is how it enhanced my data billing. But the Huawei Hotspot playing a great role to my data usage on roaming. I can monitor the data speed, connected devices, its battery life. I should not forget to tell about its battery life because its unique battery let me have more exiting roaming memories.

Date of experience: July 28, 2015
India
1 review
0 helpful votes
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This is by far the worst roaming/SIM card experience ever. The customer service in India is huge disappointment. They have no clue of what they are doing and Mike (their manager) is the most irritating person you can talk to. At the end of the whole thing they definitely won... as they had my money and I ended up buying a SIM Card directly from AT&T.

Date of experience: July 27, 2018
WorldSIM A. WorldSIM Rep
over a year old

Hello Akshay K.,

Please share your WorldSIM number with us at "customerservice@worldsim.com". We will check and assist you.

Thanks,
WorldSIM Support

Poland
1 review
0 helpful votes
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Product simply does not work. Customer service deplorable, SIM cards would not register on the local network, and their idea of customer support was to suggest I dial the number correctly. Gee. Thanks. Stay away - far far away.

Date of experience: May 18, 2017

Overview

The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
49
value
48
shipping
37
returns
26
quality
48