I have used worldsim for a number of trips now as my domestic provider has excessively high roaming rates. Works very well and is backed up with great customer service when i had a few account issues (Thanks Cathy).
The agent, Matt B was really helpful and knowledgeable and answered my query in a thorough and professional manner. He was amazing, cannot recommend more highly! He even called my daughter in the USA to make sure that calls were getting connected, so happy!
World sim is useless, did not work in either New Zealand or Canada. Contacted customer support and received some instructions which I followed without success. I tried calling the help line numerous times with no answer. I ended up buying local sims in New Zealand and Canada. World sim is a useless product do not buy
First off, the company has terrible customer support. If anything goes wrong, you're left with little to no aid from them. Your bank is your best bet regarding refunds, for example.
Secondly, the US number of the International SIM card is recycled once a month. This is not something users are informed of before placing an order for the respective SIM card.
Thirdly, there is a hidden monthly fee of $1.35 not given anywhere in their price list. The price list has not even been accessible for the past year!
Stay away. Stay far, far away. This company will swallow your money once you pay them, with little to no expectation of delivering the service and/or product you paid for.
I have just purchased my first WorldSIM card and the product is exactly what I am looking for. A real must for any world traveller. Daniel from customer support has been extremely helpful and supportive. A great experience!
I purchased two SIMs for use in Italy. One "worked", but not as advertised: text messages could not be forwarded. The other never worked at all. I had to bail and buy much more expensive service from AT&T.
I never used the SIMs. I contacted them twice for a refund and received no response. I am in the process of contesting the purchase through my credit card company.
I took a Canada plan in Oct 12 2018. They were supposed to deliver SIM in 2 days time but did not. They assured me full refund but 7 months down the line I am still waiting. Their people who were in touch have gone silent. They don't give out any office address or contact number of any useful people. They only seem to have a sales team.
Hello Jayalekshmy,
That's really terrible! We can not imagine the anguish you have had to face in these past 7 months. We have set a dedicated customer service personnel to personally monitor and provide you the refund within 24 working hours.
You might be unwilling to believe but your refund request was delayed due to internal server issue as your request was pushed down every month beneath the fresh refund request pile on the server.
We humbly request you to share details at customerservice@worldsim.com on an immediate basis.
Waiting for your response in the earnest,
WorldSIM Support
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Updated on 21/05/2019
As promised, we have refunded the amount within 72 hours after getting your fresh email. We also apologize again for the really long delay due to the negligence of our refund server. We hope, you can give us another chance to serve you better in the near future.
It might seem odd but your case was 1/1000 instance of a goof-up on our part. The probability of occurring such an event is not possible in the future. Our developers have also deployed an updated algorithm to highlight the refund requests pending for more than 2 months.
Please accept our sincerest apologies. We really are ashamed for this inconvenience you have had to face in these past 7 months.
Hoping you will give us another chance in near future,
WorldSIM Support
I have been using their number for a year now and all of a sudden they send me an email that my sim will stop working in less than 5 days and the number will be lost. I have all my business contacts and bank accounts on this number how do I switch to a new number in 5 days?
Customer service is even more pathetic! Please be very careful buying their numbers!
Daniel quickly helped me resolve some issues with my account. I wish WS had a way of letting the customer know that they are about to run out of credit. In our case it left us without internet for 24 hours. Not a great thing when traveling
Thank you
As my previous modem turned to be faulty, purchased a new Mobile WiFi from WorldSIM. Used it in some recent oversea trips. Though it did not provide me ultra speed, but I was satisfied as ups and down on net speed happened rarely. Was in comfort while going through internet tasks.
Daniel was extremely helpful. I was looking for options for an upcoming trip across a few countries and WorldSIM seemed like a good option.
After a very useful online chat with Daniel he clarified that they can be used in smart watches and if purchased under the same name i can keep all family numbers in one account - which is much more convenient to top up and manage.
Thanks for your help
Scott
Bought the new Sim cards ( 2) and they were shipped and received within days.
Requested existing Sim balances to be transferred to the new ones and it was done over night, The new Sim is better as don't have to pick which area I am in e.g. "Global" which was always a nuisance if you didn't know as some crossed over. Still a bit of an issue with having to use them every three months/ lost $$ last year when we missed the 3 month cut off and told basically " toto bad so sad thanks for the free money that was legally mine ( I don't travel every three months but go overseas once a year. But when in use they are good.
I am going to share something that certainly would help oversea travelers like me. The common problem about all the roaming SIM cards is selecting the correct geographical profile. I found the process tiresome, boring and time consuming. Finally got a very quick fix with my WorldSIM roaming SIM card. They sent me an upgraded international roaming SIM card in which I need not to select any profile. Now it's really a great relief and risk free for overcharging. I found it more easy making the first call from foreign lands.
The advisor named Daniel at WorldSIM has been brilliant as always. Always there when I need them and able to answer and resolve my query efficiently. He also goes above and beyond by offering extra discount which is a bonus. Keep up the good work Daniel.
It is a great service as an International Traveller
I have no worries in communicating with my family, friends and workmates whenever i am travelling from one country to another. The customer Service is excellent.
That’s an authentic power source that I purchased from the worldsim store months ago. The price of the device is not high. I purchased the product with less amount of money than the local outlets of Huawei Products. Now it’s very much possible for me to roam around the world even in the remotest cornet keeping my live and taking it to real operations. I do not get afraid when friends talk about a tour in the place where there’s no power supply. The Huawei Power Bank enables me to stay connected with the family members as I can charge my phone for couple of times with this device.
I've been using World Sim for 2 years now. At first I had some issues with their service, but after they rolled out their new sim cards I have had no problems. I travel throughout Europe and face no roaming charges, and I can call the USA too without a hitch. This is fantastic for me as someone whose work carries them throughout the world. The rates are reasonable to me, and I can connect to the internet for a rate that is a bit expensive, but helpful for emergency situations where I need to check google maps. Also, their support is rather helpful and my issues have all been resolved very quickly.
Perfect for world traveller from Europe. It saves a huge in Americas. Recommend. Have been using previously other, local cards. Prepaid as well. Finally get lost in decisions which card to use in which country. Now just one. With cheap rates as much as possible
The numbers they give you are registered in channel Islands which means they are international numbers even though country code is 0044 this means if anyone calls you from the UK it will charge them ridiculous prices. I was charged £70 for an hours call! Point is wherever you go just get a local number it would be much cheaper.
Early on this year, got shipped to a different dept in my office where I was supposed to move in States and Mexico every now and then. Though, my office provided me a roaming sim card, that was an absolute crap service. I was not sure exactly which network I chose. So, glanced over some online reviews and compared their tariffs and, finally, decided upon Worldsim. At last, got assurance on my oversea communication with a truly promising brand.
Overview
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hi Bryan,
We humbly request you to never share your number in any public forum. If you need to highlight any number only share a partial number in the future to highlight your grievance. For example 4474XXXXX.
We would also like to bring to your kind attention that after using any services from any of our SIM, the company policy makes it void for a future refund claim. Our servers clearly show that you have used both these numbers over an extended period of time.We have checked and both numbers are working fine. The last usage details are as follow:
44745237xxxx: Last usage in Italy on 01-Oct-18 12:29:08.11 UTC
44745228xxxx: Last usage in Italy on 01-Oct-18 12:27:11.28 UTC
On a parting note, we would like to inform you that no Operator provides text forwarding facility. This is applicable not only for WorldSIM but also for any contemporary mobile operator.
If you are still unsatisfied with our response, please reach out to us at customerservie@worldsim.com
Hoping to hear from you soon,
WorldSIM Support