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WorldSIM has a rating of 2.77 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WorldSIM most frequently mention customer service, phone number, and full refund problems. WorldSIM ranks 27th among Business Services Other sites.
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The agent, Matt B was really helpful and knowledgeable and answered my query in a thorough and professional manner. He was amazing, cannot recommend more highly! He even called my daughter in the USA to make sure that calls were getting connected, so happy!
WORLDSIM is a SCAM, phony and extremely fraudulent company. It is even shameful to deem it as a company because if you look at the website, it's a joke because they claim to be a small team situated somewhere in the UK. The descriptions on their website is completely false and misleading. They say that they can provide you with an international sim card with a US number. But all their numbers are sent out with a UK number, if you are even lucky enough to get the sim card delivered to you. They charge you 25€ (I KID YOU NOT) just for the postage from the UK to Germany and more if you are located somewhere else. This is a bloody joke because they promise you that you will receive the product within 3 days. But they actually ship out the product on the 3rd day so the product won't even reach you in 2 weeks. They then ship out your product with the wrong address or the wrong name even after contacting them multiple times to inform them about the right address, and then they have the audacity to mention on their website that they have a return policy but will only return the product amount but will not refund the postage amount, lol. That is if you even actually receive the product. And then comes the part where you have to contact them every single day for more than a month to fight for the refund and they will lend you a deaf ear saying they will look into it. Nothing gets done until you get sick of it and either let it go and choose to take it as a lesson learnt or just choose to initiate a chargeback on your credit card. Please take this from me, this fraudulent company will do everything wrong and then some more to make it the worst experience for you and all to avoid refunding you. Most of the 5 star reviews for WORLDSIM are fake and were written by themselves and you can deduce it if you look at them closely. No one, I repeat, NO ONE who has experienced their service would even think of leaving a half decent review for this garbage. They have a blog which is basically generic articles written by AI and half of them do not even make sense. The "company" can be very closely compared to one of the scam call centres located in India. It works similarly and their customer support is THE WORST! If you make the mistake of buying anything from them, just forget your money or any hopes of getting a refund because not only will you not get your product that you ordered, but if you ask for a refund, they will act dumb and will make you frustrated enough to just give up trying to get a refund. They reply to your email with generic automated responses and they get you nowhere. If you want to waste your money and give scammers your personal card info, then WORLDSIM is your best choice. If you want good service and a product that you actually ordered, then STAY AWAY from this scam of a website. It's criminal that they even exist. Please, I implore you to make the right choice, check their website out, trust your gut feeling and avoid this fraudulent company.
Thanks for fixing my activation issue and i can call now to family without any hassle, Thanks again!
World sim is useless, did not work in either New Zealand or Canada. Contacted customer support and received some instructions which I followed without success. I tried calling the help line numerous times with no answer. I ended up buying local sims in New Zealand and Canada. World sim is a useless product do not buy
The agent, Matt B was really helpful and knowledgeable and answered my query in a thorough and professional manner. He was amazing, cannot recommend more highly! He even called my daughter in the USA to make sure that calls were getting connected, so happy!
Tip for consumers:
Cannot recommend WorldSim or their agent Matt B highly enough
Products used:
WorldSim international travel SIM card
Works for a while and then doesn't without any changes in phone settings. Phone may require several re-starts to start working again.
Their sim was delivered on time unless i would not be able to accept the order. Hoping it will work good for my trip
Outstanding service and help line is always there to get you out of the mire. The descriptions of the products sometimes tend to gloss over the details, but this is also understandable on one page. Recommended
WORLDSIM is a SCAM, phony and extremely fraudulent company. It is even shameful to deem it as a company because if you look at the website, it's a joke because they claim to be a small team situated somewhere in the UK. The descriptions on their website is completely false and misleading.
They say that they can provide you with an international sim card with a US number. But all their numbers are sent out with a UK number, if you are even lucky enough to get the sim card delivered to you. They charge you 25€ (I KID YOU NOT) just for the postage from the UK to Germany and more if you are located somewhere else. This is a bloody joke because they promise you that you will receive the product within 3 days. But they actually ship out the product on the 3rd day so the product won't even reach you in 2 weeks. They then ship out your product with the wrong address or the wrong name even after contacting them multiple times to inform them about the right address, and then they have the audacity to mention on their website that they have a return policy but will only return the product amount but will not refund the postage amount, lol. That is if you even actually receive the product. And then comes the part where you have to contact them every single day for more than a month to fight for the refund and they will lend you a deaf ear saying they will look into it. Nothing gets done until you get sick of it and either let it go and choose to take it as a lesson learnt or just choose to initiate a chargeback on your credit card. Please take this from me, this fraudulent company will do everything wrong and then some more to make it the worst experience for you and all to avoid refunding you.
Most of the 5 star reviews for WORLDSIM are fake and were written by themselves and you can deduce it if you look at them closely. No one, I repeat, NO ONE who has experienced their service would even think of leaving a half decent review for this garbage.
They have a blog which is basically generic articles written by AI and half of them do not even make sense.
The "company" can be very closely compared to one of the scam call centres located in India. It works similarly and their customer support is THE WORST! If you make the mistake of buying anything from them, just forget your money or any hopes of getting a refund because not only will you not get your product that you ordered, but if you ask for a refund, they will act dumb and will make you frustrated enough to just give up trying to get a refund. They reply to your email with generic automated responses and they get you nowhere.
If you want to waste your money and give scammers your personal card info, then WORLDSIM is your best choice. If you want good service and a product that you actually ordered, then STAY AWAY from this scam of a website. It's criminal that they even exist.
Please, I implore you to make the right choice, check their website out, trust your gut feeling and avoid this fraudulent company.
Products used:
International Simcard
I just returned from Japan, where I gave WorldSIM one last chance. There was one network that I could occasionally get WorldSIM to work with. I had no service in Yokohama or Tokyo. My wife has Google Fi, and it worked flawlessly everywhere we went.
This was a bit better than past experiences in Israel, Tanzania and Caribbean locations where WorldSIM was useless, no coverage at all, though their website claims otherwise. I've spent many hours of vacation time trying to get WorldSIM to work. Only in parts of Europe and the United States has it been somewhat dependable. It's extremely brittle, unpredictable, and will stop working for no apparent reason. It's definitely not something you want to rely on if you truly need cellular service, or value your time.
Other issues I've had include inconsistency between information on their web site, printed instructions, and customer service responses. I've been charged for calls I did not answer, or when incoming calls were supposed to be free, and for using data when WorldSIM wasn't working at all. It will switch from a preferred operator and nail you with predatory charges. I was charged $24.90 and $10.25 for data sessions of 1.658 Mb and 0.6 Mb. I was refused refunds/credit when WorldSIM did not perform properly, and received frustrating customer service responses that ignored my questions and/or claimed things that were not true.
I'm fairly astute when it comes to technology, but after more than 7 years of frustrations, using at least 4 different phones, I give up! I am somewhat baffled by all the positive reviews here. I hope this one will help someone make a better choice than I did.
Ive used WorldSIM for a couple of years, and my most recent experiences cause me to downgrade my rating from uneven to poor and recommendation from try it at your own risk to avoid.
I recently took a trip to Tanzania and hoped my WorldSIM would provide data services while there. Unfortunately, it failed to cooperate. I received some WorldSIM messages, but was unable to connect to the internet. I also tried during our layover in Amsterdam on the way home with identical results.
Nevertheless, I was somehow consuming data and charged for it! I dialed customer service once, realized it would be an extremely expensive call and terminated after one ring, before I was connected. I was charged $1.54 for that. Once I was home, I used their cumbersome online support system to ask for help solving the problem. I took the time to detail every step Id taken, every setting Id made trying to get their product to work. Since I received no benefit and wasted precious time during an expensive trip trying to use my WorldSIM, I also requested that the charges made be reimbursed.
In 3 of 4 aggravating attempts, I got absolutely no response to my technical inquiry. The agents didnt bother to read and address my issue. From the punctuation and spelling errors, they are clearly outsourcing their customer service, and English is a challenge for those responding. Some of the responses included, you have used data this is the reason you are charged, you can check your each usage by login your account. There is not any issue we found, you have successfully used data, everything is fine from our end. We checked your account and found many data session, that is why you got charged and I want to extend my sincerest apologies for the negative experience that you had with us however as i checked on 25-Feb-18 06:51:52 you got charge of $1.54 beacuase you made a call to customer service it is chargeable call that the reason you charged.
Not only do they have an extraordinarily finicky product, and that is putting it in a charitable way,
I dealt with the insanity of them treating my requests for technical support as billing inquiries and focusing on the charges. I had to beg them to read the entire thread, explained again that I did not successfully use data, and repeatedly ask why if everything is fine I was unable to connect to the internet in multiple countries using WorldSIM preferred operators using their instructions and an unlocked phone that works fine with my normal domestic data plan.
Part of the problem with WorldSIM is that they do not provide clear instructions detailing the steps needed to make their product work, so its easy to go wrong. The printed instructions that came with their product, the (limited) responses to technical inquiries Ive made, and information I found searching their website are not in agreement.
Tip for consumers:
Check out TMobile. I understand their standard service includes international text and data, with calling for 0.20/minute in most locations.
I'm quite impressed with their customer service, Matt B replied very quickly to each of my queries. Their prices are also very competitive.
Products used:
International SIM Card, £50 credit
Very helpful worldsim support, they helped me to get all information necessary to purchase one duet,
Submission of documents were not clear for the virtual number activation. Had to call mutiple times to sort out the issue
Great service from Matt B. Highly recommended sim card company. Great prices and easy to use website. And great service correcting my ordering mistake.
Tip for consumers:
Great service from Matt B. Highly recommended sim card company. Great prices and easy to use website. And great service correcting my ordering mistake.
Products used:
Data Sim
My sim was not getting connected for making calls, i was assisted quickly to connect with network and use worldsim properly
Funktioniert unzuverlässig - Support setzt auf Hinhaltetaktik
Ich hatte zwei SIM-Karten für einen Asien-Aufenthalt bestellt. Hier in Deutschland funktionierten sie testweise sehr gut. Allerdings sah das in den asiatischen Ländern (Thailand, Vietnam, Malaysia, Kambodscha, Singapur) ganz anders aus: mal funktionierte es, mal nur sporadisch, mal überhaupt nicht.
Support war telefonisch nicht erreichbar. Hilfestellung bezüglich richtig Providerauswahl auf Webpage nicht zu finden. Insgesamt ist die Webpage chaotisch.
Ich kann das Produkt nicht empfehlen, da man vorher nicht weiss, ob es funktioniert oder nicht. Insbesondere, wenn man darauf angewiesen ist, ein absolutes Nogo!
Ich habe den Support gebeten, mir ein Guthaben von ca. 18 USD zu erstatten. Hier werden immer wieder dieselben Fragen gestellt. Ich werde an andere Stellen verwiesen und eine Erstattung wird nicht vorgenommen. Ich habe den Eindruck, man macht das so lange, bis der Kunde dann genervt aufgibt.
Mein Empfehlung: Finger weg von WorldSIM, sowohl was Funktionalität als auch Support angeht.
Support Fall: CAS-NXQS2070
I was advised to buy worldsim duet, as i was unable to use anyother sim in my iphone. With the help of support care, i set up duet to my phone successfully.
Good service with kind guys, they will suggest you exactly what you need. I gathered the all the detail required.
I have used worldsim for a number of trips now as my domestic provider has excessively high roaming rates. Works very well and is backed up with great customer service when i had a few account issues (Thanks Cathy).
Quick support provided by Annie K, very polite and helpful, good customer service provided over the chat.
I bought a WorldSim only 2 months ago in May 2021. Spent the last 2 months informing my business contacts of the change in phone number.
Like everyone else I received the sms/email informing me of the expiration of the SIM card (and phone number with it) on July 31,2021 with 7 days notification time. This is absolutely ridiculous. They should have known about this change in May and at least give clients ample notification of such a major change.
Never again with WorldSim!
Customer service bends over backwards upon your entrance to the overpriced WORLDSIM. Once you encounter issues, customer service is non-existent. The only reason I gave this company 2 stars is that I never encountered an issue with the card working worldwide. Otherwise, they are deserving of 1 star for their lack of customer support and their exorbitant prices.
I bought the first Worldsim card 10 years ago at KLM. 2 years ago I bought two more for my employees for Africa. When I locked into my account recently, I had no access anymore to my 3 WorldSim cards which were loaded with app. 140 EUR. So I wrote to the customer service. The answer was: You can buy other cards... This is how they make business. I am still waiting for an answer of a decider at WorldSim in case of a cost-free solution or paying back my deposit, but I am sure - nothing will happen. Be warned with WorldSim.
Tip for consumers:
Look for a company who has a real and easy customer support. Worldsim is really bad in this case. Or organize a lokal card which is normally much cheaper. Even for internet access.
Products used:
lokal sim cards. In our case MTN.
Great service! Thanks Cathy, she helped me to get a new sim card as my current sim card got expired.
Super site and contacts I will use the product for a cruise around the world, I will tell you when I return
Tip for consumers:
super site and contacts I will use the product for a cruise around the world, I will tell you when I return
Products used:
carte sim monde
Simon was very helpful and professional, ensuring that the security protocol was also met before proceeding with any sensitive information. I've been a customer for years now! Highly recommended.
I got wrongly charged for data usage, as data usage was off on my phone, hence an obvious billing flaw on Worldcom's side. After a month of emailing up and down Worldcom finally recognized my complaint and promised a refund on the 31st of March (CAS-*******-M8S3S7).
We are now in July and they still haven't refunded me, hence I decided to file a complaint under the applicable ADR scheme, as any telco in the UK needs to be registered under an ADR scheme according regulator Ofcom (https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services/billing-and-charges).
Worldsim doesn't seem to be registered under any ADR scheme and when I asked support agent Nancy to tell me under which ADR scheme they are registered, she refused to answer me, but only repeatedly told me to sent yet another an email. I had already contacted Worldsim about this several days earlier and they never even answered, neither did they give me the deadlock letter I asked for.
Considering their poor customer support and reluctance to answer any questions related to regulation and dispute resolution, I wouldn't even be surprised if Worldsim deliberately tries to avoid regulatory compliance.
Therefore I highly recommend to avoid this company, even if they wouldn't deliberately try to avoid regulatory compliance, these clowns are highly unreliable and treating their clients with an utter derision.
Tip for consumers:
Don't use this company.
Products used:
Sim card
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WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
