Hal K.

Honestly, not sure where to start... except this company is unethical and should not be in business. I ordered a vanity that took 2 and half month to receive, I assume it was backordered so not their fault. When the package arrived, the entire vanity set was extremely damaged so I refused delivery and took photos. The company told to submit photos and they had to wait for the damaged vanity to return to the sender before they could authorize shipping a new one. Over the course of 3 weeks, the company told me they were just waiting to hear back from the company once they received the vanity- LIE #1. After 3 weeks, KB Authority told me there was no damage and I had to accept delivery again. NO ONE EVER SAW THE PACKAGE, it was sitting with the delivery company the entire time. They delivered THE SAME vanity set completely destroyed and took more photos this time. KB Authority acknowledged it was destroyed and told me that they would ship another one but it was out of stock- LIE #2. I called the company and it was in stock. So I asked for a refund and ordered it from another company(which I received in 10 days). They told me I would have to wait for them to be reimbursed by the shipper before refunding me! That is about 10 weeks. What reputable company would not issue a refund for a product that came destroyed. Only after threatning to contact the attorney genera, they told me they would process the refund. After 2 weeks, they still did not refund my money as they said it was still waiting to be approved. After 5 e-mails and calls, I just called my credit card and told them to remove the charge. THESE GUYS ARE CRIMINALS! DO NOT PURCHASE FROM THEM.

DO NOT buy these cards. You will have so many issues with them. The customer service is a call center in India where they barely speak English. You will have to wait on hold for at least 30 minutes a call and they don't even address the issue half the time. I lost a lot of money with these cards and spent hours speaking to reps who did not even know their own product and just wasted my time.