WixReviews 660

When you get to the end after paying all the fees that pop up, you have to be technically sufficient to know how to prove you own your website with the Google search console. When you get to that point, wix does not offer helpful pointers like they did while you were adding up a couple hundred dollars in fees. Basically, your site won't be found on Google searches.

Run... Wix boasts about their invoicing system with the plan I picked so I sent invoices to my clients for which apparently has a payment tab on them (I had not planned to use their payments, only invoicing and the plan I picked clearly noted that). Naturally, my clients used the payment tab. Only for me to find out they hold the payments for what works out to be about 3 wks and charge a fortune in fees. Then today, 2 days before the payment was set to be released, they emailed me and said my letter from my bank proving my account was valid wasn't good enough, they need a statement. Well since it is a brand new business account, I do not have a statement yet so they told me to call my bank and get a certified letter which usually takes 48 hours and then they reserve 5 business days to review the letter so this will delay my payments EVEN MORE! All the while they charge a fortune for these payments and do not provide me an interest for the time they have illegally held my payments! Needless to say, this place does not know how to run a business and will COST you tons of money. Furthermore, when I spoke with Monica in payments, she was rude, sarcastic and unhelpful. This has been the worst experience yet and I will be finding a different website and invoicing software... within the USA!

They don't even reply to any requests, can't get them to issue an ssl certificate and despite them saying you can use a domain you already own it's a nightmare to do, also they dont host domains ending with. co.za

Worked with a Wix person to change my sites domain. Smooth transition up until the "old domains" renewal came up. Because the old domain was not paid, I lost administrator rights to my website. They refuse to return the administrator rights back to me until I prove what the last 4 digits of whatever credit card I used from "3 years ago." I have many cards, many card #'s have changed. Why can there not be some other method to identify WHO I AM!

Be very careful when it comes to these sites like WiX that help you set up your own website. I had a descent multipage website on WiX for a number of years until we got hacked. What was shocking was that we received no help whatsoever from any of their various customer service departments. They are difficult to get a hold of anyway, let alone needing to reach them for help in what we felt was a serious issue. We couldn't get any representative from their security department to even email us. My opinion, which goes along with my ridiculous experience now is that so much of our personal information is out there that these slimy companies that specialize in the exploitation of people can use that information to know our financial status. When they know your financial status and that you can't afford "justice" because justice in this lame country now costs a lot money to hire lame lawyers that are all about "money" not justice, well we're just up the creek without a paddle! Seriously, be very careful if you're planning on using a site like WiX or GoDaddy to make a website, especially for a business because they do not provide legitimate security. Oh, and by the way, google was absolutely no help either. Totally ridiculous treatment of average people trying to make progress in life. Don't patronize bad businesses!

How do you do business that has 67% bad rating. I was on a monthly basis with them because I did not know how I would like them. They then charge me for a full year that I did not request. I am now doing my research which I should have done in the beginning.

We are one of their top POS users, according to the Wix rep we spoke with (Amanda T). The sad part is we only use it about half the time they track it. The other half of the time we spend trying to troubleshoot the endless issues it has. Here are some to name a few:

- App continually crashed (will shut off mid-use)
- App will stop working (stays stuck on loading page and you have to reset mid-transaction)
- We constantly have to re-swipe customers' credit cards just to get it to work once (if ever).

This system is too new and still has a lot of kinks to work out. The development team was very defensive on the issues and pressed to continue to troubleshoot. I am not, nor is my business, a guinea pig or beta tester. We need to provide the best service using the proper tools we paid for. The supervisor we spoke with, along with others along the long trail of representatives I spoke with, were adamant they would not refund our money. We had this system for six months, and every single one of those months we had issues.

If your system goes down, there is no one to troubleshoot outside of business hours. So if you need help fixing an issue, you are on your own...

Only one of the two card readers I received (which are micro-USB connections that have much shorter lifespan than regular USB or USB-C) ever worked. The one that did work only worked half the time. No refund for those either. They advertise it as a wireless card reader, but if you don't keep it charged, the transactions fail. The system also comes with a cradle for the card reader. That stopped working on us as well (no refund there either). Luckily, you can directly plug the card reader to the back of the POS system, or tablet. The problem is the development team blundered this one and made it so you won't get enough of a charge to actually keep the card reader charged (A HUGE PART OF ACCEPTING PAYMENTS). You have to find a separate outlet for the card reader. Just a laundry list of issues...

I added some photos of really disgruntled employees/managers trying to use the POS. Also, the directions specifically stated to plug the card reader cradle into the tablet (something they DO NOT want you to do).

All Wix had to do was refund my money for the POS system. I have three other premium businesses accounts on their platform, but that's as of the time I wrote this. Sad, just sad.

Save yourself the $850 dollars and go with someone else. If you are using Wix already, Square and Stripe are compatible.

I have been using Wix for years and though it is not a bad platform they very deceptive in their billing, you pay for a year and then they automatically charge you for another year with no warning, no bill being sent to you and they charge you what every they want. It should be up to me if I want to renew with them for another year, not up to them to automatically charge me. I would recommend not to use them their service is not that great I'm just use to it over the years. There are better services out there that don't have to be deceptive in their charges.

I cannot believe that Wix is a company of more than one person. Our company was locked out of our domain without notice and warning for nobody know the reason why, and when all our team members contact Wix, we barely got a helpful response how to retrieve our domain. A week later, they have asked several documents to prove ownership, in which we did provide, they then asked for more additional documents, in which we then again provided. Another week has passed still our company is locked out, Wix customer "support" is still sitting on all the documents we provided. You cannot call nor talk to any live person on the phone in which a simple verification can be done in less than an hour. 3 weeks have passed, still no resolution.

LONG STORY SHORT, run away from this company. Even if they give us free services, I will never ever use this. It is the worse company you will ever dealt with.

This is my first time ever writing a negative review for a company.

I was waiting for an Expert call and canceled all my other appointments, unfortunately, haven't received any call or email from Wix team. Spending a big amount and getting the Business VIP plan mentioned Priority customer care Service. It's all useless. Spent more than 2 months uploading the products and now feel like it's all in vain. There are no options like buy 1 and get 50% off. Just for discussion need to wait for a few days and the result is a BIG ZEROOOOOOOOO.

Took money for 4 years and gave me nothing for it. Total scammers. Refused to refund. Avoid don't waste

Company is absolutely not in the interests of the customer. I purchased a logo and they give you one free edit. This doesn't include adding a tagline. Been trying to resolve for 2 weeks and now another issue where they won't accept even a marginal change. Waste of cost, waste of logo now and worse is I have to start all over again with a different company. If your business was to ever grow in future and you cannot edit your logo/wording if you needed to and as marketing develops is absolutely bizarre to me that you won't have any rights to change as and when you need to. Raised a full complaint with the company

I honestly have no words for how much of a sham this company is. I turned off auto renewal on an add campaign and have still been charged for it yet again. For a company that is worth 1 billion how the $%^& cant you have customer service agents available on weekends. Read the other reviews associated with this company and you will see that this isnt a one off occurence. People who work for this company should be ashamed to be associated with a company that rips off small businesses.

I subscribed their domain and email(google email) services in 2015. I am on their Premium plan. Back in 2020 my company faced harsh reality due to Covid19 and we had cut our expenses where possible. Therefore in Sep 2020 we had to delete 4 email accounts out of 8 (total annual charge for 8 email accounts is 868$ CAD). So I thought my email expenses cut by half and should be 434$ CAD in next billing cycle. But On Sep 4,2021 invoice we still got charged for total of 8 emails for 868$. It was definitely Billing cycle and requested half of the payment back since I only had 4 emails by Sep 4,2021. Unfortunately to my surprise Wix refused to investigate and resolve my issue. Instead they showed me middle finger. They mostly don't take phone calls, easier way was to contact them via their chat but it useless. I had contacted them about 7 times, every time I had to explain everything from the beginning despite the fact that trouble ticket was created on my request.
They are very dishonest and disrespectful people. I wonder how they conduct business with the rest of their customer base. I already requested service cancellation.

Very BAD experience, I believe it's theft by corporate company.
Stay away from WIX!

I have had a small issue with the platform, and have been trying to get help from support. I have no way of reaching them through a ticket option, or quick online help. I cannot believe how pathetically bad this has been as the issue could be fixed with probably little effort. I volunteer for the organization that is using WIX and I can assure you, I tried everything I could to deter them. WIX - you are terrible and your support is even worse.

I definitely do not recommend.

Is anybody else having trouble getting their web sales payments from Wix? I sold an item worth just over £2000 on 15th December and got an e mail from Wix on the 16th to say they were updating company details and asked for some verification items which we e mailed them next day.The e mail said it could take up to seven days and they would freeze our payment until we sent the details.The week came and went so we chatted to the helpline people who said they would chase it up, couple of days later we chased again and nothing happens, no e mails no communication.At that point my bank account went into the red for the first time in 40 years, the bank froze our cards and bounced some small standing orders. I now feel a great deal of shame and confidence in my little company has evaporated while Wix holds my funds. Yesterday morning we had another attempt at the chatline and the lady said she was marking the case as now urgent. Later that day I saw an e mail come in from Wix from 'Justin' and opened to find exactly the same e mail I received on the 16th December asking for information. I was very angry so I managed to get a telephone call to someone from Wix (America?) and after 20 minutes of me ranting trying to get some sense the nice lady passed me to a supervisor.He went away to check and came back and told me (Now more than 30 minutes) that they had all the paperwork from us, it was all in order and he was going to send 'Justin' an e mail so it would be immediately sorted out. Could you send me a confirmation e mail to me as well I said so I knew things were happening, certainly says the man and you never guess (Yes you can) no e mail came to me.
So I am in trouble as I cannot make any sales until we open. I have drew some savings in cash and paid in into my bank which is still frozen.So is Wix in some sort of trouble so they cannot pay our own money to us? Be careful with these people the customer aftercare is shocking, not a single e mail from them despite five sets from ourselves. Somethings stinky. There only e mail said we can still keep taking money from our sales and as I no longer trust them I am shutting the online payment part of my web as I cannot afford to lose anymore money.

Do NOT use WIX - they are a predatory company and will charge your account with fraudulent and unauthorized recurrent charges. They are total crooks! They are aware of their predatory billing practices and this is intentional fraud. RUN away from WIX.