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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Panama
1 review
2 helpful votes
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Scam sire
September 1, 2020

Site should be shut down. Pice is advertised and order not fulfilled. Constant breach of contract. How can they get away with it?

Date of experience: September 1, 2020
Wish C. Wish Rep
over a year old

Hi Max, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
1 helpful vote
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GARMENTS ARE CHEAP
September 1, 2020

NONE OF THE CLOTHING THEY ADVERTIZE IS TRUE TO SIZE ALL GARMENTS ARE CHEAPLY MADE IN ORDER TO RETURN THEY MAKE YOU JUMP THROUGH HOOPS... SAVE YOUR MONEY

Date of experience: September 1, 2020
Wish C. Wish Rep
over a year old

Hi Donna. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Texas
1 review
1 helpful vote
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Bad first experience.
September 1, 2020

I've been waiting for almost three months for my order even though my account was debited right after placing my order. Order reschedule was excessive with no option for cancellation.

Date of experience: September 1, 2020
Wish C. Wish Rep
over a year old

Hi Bob. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Tennessee
1 review
1 helpful vote
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Fraud
September 1, 2020

I ordered a watch. It took over a month to receive. Also it was not the one I ordered. They substituted with another brand. I received it on 9/3 and today 9/10 it no longer runs. It came with no instructions so I can't set it if it was running. Buyer beware. This is a very fraudulent company. The Federal government needs to step in and shut this company down. They need to charge them with robbery.

Date of experience: September 1, 2020
Wish C. Wish Rep
over a year old

Hi Ken. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
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Do not believe any of the reviews on their website... they have to be self created. Some of their content looks great on their website with descriptions of ‘soft leather' with the shoes that I ordered. They arrived and are as far from leather as could possibly be. The same with everything on this site. What you see is NOT what you get. I ordered clothes on April 5th for the summer by the middle of August they still weren't here so I cancelled the order. Then miraculously they arrived. Same issue as above cheap shoddy material and NOT as advertised. Also beware a lot of the time this company will charge shipping for each individual item even if all items are ordered at the same time. So the super discounted items may surpass the regular price due to shipping charges.
In terms of quality I have seen better quality in the dollar. I don't know about electronics but as far as fashion goes I have only one piece of advice and that is BUYER BEWARE!

Date of experience: September 1, 2020
Wish C. Wish Rep
over a year old

Hi Carol. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Michigan
1 review
2 helpful votes
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Defective Headphones
August 31, 2020

I received headphones I ordered and the left side doesn't work. I tried everything and still nothing. I contacted WISH about it and they told me I would get a REFUND OF $25 IN 21 DAYS.

THEY LIED! They never sent it back to my card and NOW they won't even respond to my posts on their website.

I WILL NOT BE ORDERING ANYTHING ELSE FROM WISH.COM!

Date of experience: August 31, 2020
Wish C. Wish Rep
over a year old

Hi Ernest. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Poland
1 review
2 helpful votes
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Scammers
August 31, 2020

I ordered a pressure cooker back in may they kept changing dates I looked at tracking and it said it was in UK in July stiff have not received but they sent me a plastic ring instead of my pressure cooker lol

Date of experience: August 31, 2020
Wish C. Wish Rep
over a year old

Hi Gary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
2 helpful votes
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I have been a wish customer for several years but today it seems to me that they are not honest with the prices because a price appears on the purchase page and when you pay the price it doubles and you have to pay a price up to three times higher, plus the shipping They are charging it much more expensive than what the item you are buying costs and if you are not careful and pay attention to paying you are buying something much more expensive than in local stores or more expensive than well-known brands

Date of experience: August 31, 2020
Wish C. Wish Rep
over a year old

Hi Iris. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
3 helpful votes
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Scam website
August 31, 2020

I register wish.com this March. I was confused how could the prices be so low. But anyway I bought three items worth less than 10 dollars in total. The estimated delivery is about 1 month. Then one month later nothing received. My shopping history page just puts the estimated delivery to one or two weeks later. Then later it changed again, and again. Now five months have passed and none of the three shipments arrived. The estimated delivery just change again and again for about 15 times.

Date of experience: August 31, 2020
Wish C. Wish Rep
over a year old

Hi Belkin, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
1 review
2 helpful votes
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Wish is a Joke
August 31, 2020

Every item I've ordered took an average of two MONTHS! NOT WEEKS. I am still waiting for two masks I ordered on May 20th 2020. It said my order would be in by July then Aug 29th. No delivery and when I tracked the order, it hasn't shipped. I know there is a pandemic and deliveries are being delayed. This is ridiculous. I will never order anything again from Wish.

Date of experience: August 31, 2020
Wish C. Wish Rep
over a year old

Hi Thomas. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Missouri
1 review
2 helpful votes
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Poor customer service
August 31, 2020

Very difficult to get a refund for items that dont fit. Have been trying for 6 days. They keep asking for more photos. Poor quality also (compared to pictures) sizing is off from us sizing by 3 or more sizes

Date of experience: August 31, 2020
Wish C. Wish Rep
over a year old

Hi Kimberly. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
1 helpful vote
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Tv con
August 31, 2020

Having paid over £134 for a tv in may 2020 I have not received it and don't expect to, I've also not received a refund off this company so I would advise anybody and everybody not to buy from this company especially as they are based in America not in Britain,
I will never buy from this rip off company again and I would advise anybody else not to do so unless you want to throw money away,!

Date of experience: August 31, 2020
Wish C. Wish Rep
over a year old

Hi Steven. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
4 helpful votes
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Site is a scam
September 1, 2020

Sent wrong item. Paid almost $30 and they sent me a tennis ball instead.
Plus delivery was supposed to be within 3 weeks and the just kept extending the delivery date. Can't contact anyone either

Date of experience: August 31, 2020
Florida
1 review
2 helpful votes
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SORRY
August 31, 2020

Carl R
I ordered one item early June 2020. It is now 8/31/2020 and the order has not arrived - they are using the COVID-19 excuse for slow shipping. THIS IS A SCAM on top of being the worst company ever. Don't waste your time and money with this criminal company.

Date of experience: August 31, 2020
Wish C. Wish Rep
over a year old

Hi Carl. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
2 helpful votes
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Worst company ever. Bought from them it's been 4 months and not even a response from customer service.

Date of experience: August 30, 2020
Wish C. Wish Rep
over a year old

Hi Nelly. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
3 helpful votes
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2 orders is been requested about 2 month ago,, the first one never arrived and still receiving emails to wait,, the second order was a show's for $28.00 they ship me a socks,, they are organized crocks

Date of experience: August 30, 2020
Wish C. Wish Rep
over a year old

Hi Sam. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Minnesota
1 review
1 helpful vote
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I recently placed an order with Wish. When submitting my order the system had changed the city and state that I put in. There was no way for me to go back to my order and change shipment info. Because the order had already went through.

I reached out to Wish concerning this matter and I was told that I was not going to be able to receive a refund or my items if the address was put in wrong. The thing is I put in everything right and when submitting the order the system changed the city and state info. I was told to contact the carrier.

I like WISH and shopping with them. I have purchased great things from WISH and received what I have ordered with no problem. This was the first time I have ever had a problem. The response I received from WISH after sharing this issue uninspired me to want to shop with them again. It made me think if another system error occured that I would not get my money back nor an attempt from WISH to send my products. Be careful when shopping with WISH. Make sure that you're system and their system is working properly. It could of been a system error on my part. I did purchase from a cell phone.

Date of experience: August 29, 2020
Wish C. Wish Rep
over a year old

Hi Love. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
1 review
1 helpful vote
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I placed an order at the beginning of August and soon after I had spoken to a friend, I cancelled the order within an hour. I asked them to please cancel and I received a poorly written reply mentioning just one of the items in my order. I wrote them back and insisted that the entire order be cancelled. I immediately notified my credit card company who is well aware of their modus operandi. I have continued sending emails and I have not gotten any reply. The US phone number they show on their site does not work.

Date of experience: August 29, 2020
Wish C. Wish Rep
over a year old

Hi Agustin. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
1 helpful vote
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Refund
August 29, 2020

Wish is a scam i ordered items spent 77 dollars worth and plus shipping and they said my items will be refunded and i never asked for a refund never received my items or my money and they say again will receive my refund on another day and to allow 14 days and still never received my money. And i kept contacting customer support they said that a support agent will contact me they never did this is a scam.

Date of experience: August 29, 2020
Wish C. Wish Rep
over a year old

Hi Melissa, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
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I ordered seeds for succulents, lithops and blue string of pearls. Seeds came but they are not what I ordered. It took months to get the order which was understandable during the pandemic. The seeds were only labelled in Chinese, but I assumed that they were one of the 3 ordered. None of the seeds were succulents. Wish makes it impossible to contact customer service. One set of seeds took 4-5 months to arrive and are not viable! Not one sprout! Boo!

Date of experience: August 29, 2020
Wish C. Wish Rep
over a year old

Hi Bet. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!