business logo of Wish

WishReviews 8,284

1.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey star
grey star
grey star
grey star
grey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Qatar
1 review
0 helpful votes
Follow aamirshanu h.
Unfollow aamirshanu h.
Share Review
Report Review

Payment done for my item and they says still pending after 2 days, and when i paid they took more than the amount of item and delivery

Date of experience: September 8, 2020
Wish C. — Wish Rep
over a year old

Hi Aamirshanu. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Nevada
1 review
1 helpful vote
Follow Jasmine C.
Unfollow Jasmine C.
Share Review
Report Review

BEWARE BUYERS! WISH IS A SCAM AND BUYERS SHOULD AVOID OR STOP BUYING ON WISH - WISH MARKS ITEM AT DOUBLE THE PRICE OF WHAT SELLER HAS LISTED THE ITEM FOR. FOR EXAMPLE IF A SELLER HAS LISTED AN ITEM FOR $15 with $5 SHIPPING. WISH DISPLAYS THAT ITEM FOR $30 with $10 SHIPPING AND OFFERS 10% DISCOUNT TO THE BUYER. THIS IS THE ONLY REASON WHY WISH DOES NOT ALLOW BUYER AND SELLER TO HAVE DIRECT CONTACT. IF YOU REALLY WANT A TRANSPARENT TRANSACTION THEN PLEASE BUY FROM EBAY, AMAZON & ETSY. PLEASE DO NOT BUY FROM WISH.COM AND DO NOT PROMOTE THIS COMPANY THAT IS ACTUALLY RIPPING YOU OFF. IF YOU WANT ALWAYS COMPARE PRICING ON THE AUTHENTIC CHANNELS LIKE AMAZON, EBAY AND ETSY. YOU YOURSELF WILL FIND THE TRUTH.

Date of experience: September 7, 2020
Wish C. — Wish Rep
over a year old

Hi Jasmine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
2 helpful votes
Follow Jovany C.
Unfollow Jovany C.
Share Review
Report Review

I ordered on wishful the first time bought 9 items all clothing. On June 5th 2020. Took wish 3 months to deliver my order must of the clothes was super small. In large size and items were not the ones I ordered theys sended different ones and in another colors I did not ordered. The quality of the fabrics is terrible and is September 2020 and they still still have not deliver yet last item I think they stole it. Because wish app said I have not order history. Customer service is the worse they don have a phone number were u cam call just a chat with a computer... please don't wait ur money on this app is the worse I have ever seen i will never ever spend or waist money on this app again. N if u do u will end up loosing ur money.

Date of experience: September 7, 2020
Wish C. — Wish Rep
over a year old

Hi Jovany. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

New Jersey
1 review
1 helpful vote
Follow Mark C.
Unfollow Mark C.
Share Review
Report Review

Shipping And support
September 7, 2020

I ordered 2 items for a drone on June 6th. They had a delivery date for two weeks. The items got here September 5th. They would not let me cancel the order nor get a refund prior to that. They make it extremely difficult to communicate with them and process a return. This is it in a nutshell. The "support tickets" are useless. Never ever again will I order from them. I'm taking the loss on the products. I ordered them some where else in July and received them as promised from another vendor.

Date of experience: September 7, 2020
Wish C. — Wish Rep
over a year old

Hi Mark, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
2 helpful votes
Follow Heather C.
Unfollow Heather C.
Share Review
Report Review

Horrible site
September 7, 2020

They lie abt delivery dates... its tooken as long 4 months to get my products. Never as nice as they say. They list something for one price and by the time you check out... price is alot higher. Then when it comes to first come first serve deals... your payment always pending the whole 24hrs... anything else your payment goes through any time. Customer support is preset sentences makes it hard to talk to them

Date of experience: September 7, 2020
Wish C. — Wish Rep
over a year old

Hi Heather. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

AE
1 review
1 helpful vote
Follow Rama K.
Unfollow Rama K.
Share Review
Report Review

The stole my money! It's been a month and never get my refund wish system is useless and I send many many messages but still send me the same massage, no controlling on the refunds and I'm hopeless to get my refund back! I will never use this stupid app again! The stole my money!

Date of experience: September 5, 2020
Wish C. — Wish Rep
over a year old

Hi Rama. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

New Hampshire
1 review
1 helpful vote
Follow what e.
Unfollow what e.
Share Review
Report Review

Ordered items in may 2020... here it is sept 2020... have not rec'd anything... they keep blaming covid... stay away from this site

Date of experience: September 5, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
Follow Daz C.
Unfollow Daz C.
Share Review
Report Review

Ripoff site
September 5, 2020

Bought a watch, advertsed as a citizen 200m divers watch. Was a cheap crappy watch so returned it for a refund. Wish requested proof of return and item details many times which i provided.It was a stalling tactic as they now say i am out of my refund time frame. Total scum.

Date of experience: September 5, 2020
Wish C. — Wish Rep
over a year old

Hi Daz. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

District of Columbia
1 review
2 helpful votes
Follow Jim R.
Unfollow Jim R.
Share Review
Report Review

Product never delivered
September 4, 2020

I bought Aveda shampoos, contacted customer service send various email's to the company, Nobody's cares. It has been long time and I still see the charge from the Merchant, wish company.
Honestly it is a wish company, All bandits working there. Unfortunately it is a scam. Do not buy from them.

Date of experience: September 4, 2020
Wish C. — Wish Rep
over a year old

Hi Jim. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow PaulineBob W.
Unfollow PaulineBob W.
Share Review
Report Review

Ridiculous Company
September 4, 2020

Don't get sucked in! The clothes feel so icky and synthetic-feeling, the sizes are ridiculously small and you can't return the crap.

Date of experience: September 4, 2020
Wish C. — Wish Rep
over a year old

Hi PaulineBob. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow kathy k.
Unfollow kathy k.
Share Review
Report Review

Door Mat?
September 4, 2020

I just received my so called door mat after one month of waiting. The item that should have cost very little ended up costing me $111.00 due to shipping and US conversion. The item resembles nothing to a door mat, it is some kind of a cloth that does not belong anywhere. Shame on you for this, I am so angry and I wish I could return it.
Lesson learned, never ever will I shop at your website and I hope people read this and possibly change their mind. The item looks good on the site, once you receive its junk, a piece of garbage.

Date of experience: September 4, 2020
Wish C. — Wish Rep
over a year old

Hi kathy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Treena F.
Unfollow Treena F.
Share Review
Report Review

In their picture on their site it looks nice. BUT what I received is nothing like what they showed. Plastic CRAP that I don't even want to use. I am a sensitive person who loves crystals. Unfortunately, this plastic just feels DEAD to me. I offered a review to them before putting this up. NEXT time I will check the reviews before purchasing anything again. I hope you do too! DO NOT BUY SO WISH CAN GO OUT OF BUSINESS! DONT GET SCAMMED LIKE I DID!

Date of experience: September 3, 2020
Wish C. — Wish Rep
over a year old

Hi Treena. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
Follow Antonio M.
Unfollow Antonio M.
Share Review
Report Review

I ordered on June 15,2020 to be delivered between Jun 26,2020 - Jul 3,2020. That was the time wish sent me.
Then the delivered time was modified for the end of July, then for August, then for September, an now it is for October.
I call the number that appears in the web site, but only answer machine.
I sent emails to *******@wish.com and Arbie Jane says the delivery is still on frame time. (I do not think this a real person, it is a name they just put in the email).
Please, guys this is a complete scam stay aways of this web site.
You will never see that in other portals.

Date of experience: September 3, 2020
Wish C. — Wish Rep
over a year old

Hi Antonio. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Jersey
1 review
1 helpful vote
Follow Ram M.
Unfollow Ram M.
Share Review
Report Review

***** Stay away from this web site. ***
They sell garbage, low quality product, delivery time is outrages, and their follow up service is a disgrace.
After one transaction with them you understand the reason for the name WISH.
You WISH you had never spend a dime on them.

Date of experience: September 2, 2020
Wish C. — Wish Rep
over a year old

Hi Ram. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
1 helpful vote
Follow Ted N.
Unfollow Ted N.
Share Review
Report Review

I've ordered from wish but not received anything. Shortly after I was sent emails about my Paypal account being suspended. Instead of clicking on the Link in the email I contacted PayPal and they told me it was an attempt to phish info to hack into my account! I'm now waiting on a refund. I know it was Wish because it's the only activity on my account. I won't try to buy anything from wish again! After reading reviews most are negative. The deals sound too good to be true! That's why!

Date of experience: September 2, 2020
Wish C. — Wish Rep
over a year old

Hi Ted, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
Follow Lee O.
Unfollow Lee O.
Share Review
Report Review

TERRIBLE - Stay away
September 2, 2020

I spent around $150 on 4 TMNT Neca 1990 figures. I selected high quality figures and paid extra for them. The estimated delivery was around 30 days, but it took 100 days to arrive. I don't mind waiting as it never bothers me...

The figures I received have all the paint scratched off their faces and they look damaged. I provided 6 pictures to wish customer service and they basically said "Well it's been over 30 days since the estimated delivery time. There's nothing we can do have a nice day."

It's not my fault the order took 100 days to arrive! They made no effort to help me. STAY THE HELL AWAY FROM WISH.COM. Terrible service and low quality products.

Date of experience: September 2, 2020
Wish C. — Wish Rep
over a year old

Hi Lee. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

NL
1 review
1 helpful vote
Follow Marcel V.
Unfollow Marcel V.
Share Review
Report Review

Not trustable
September 2, 2020

The wish said that my shipping would be delivered by the 3th of septhember but it changed to 14 october and thats not the same date. The delivery costs were 31 dollar for just three sweaters, i would not recommend it cant get any worse.

Date of experience: September 2, 2020
Wish C. — Wish Rep
over a year old

Hi Marcel. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Rhode Island
1 review
2 helpful votes
Follow Gary M.
Unfollow Gary M.
Share Review
Report Review

Stole my money.
September 2, 2020

Ordered a pulse ox in April. Never came as promised and kept blaming Covid. After 4 months and only a refund of $4.00 for delivery charges still no product. Several emails sent to them and only get the same generic response. Now it looks like all that they will give me is a store credit. Saying I do not qualify for a cash refund because of their return policy. I did remind them that they kept pushing up the delivery date, if not received by 8/31/2020 I could request a cash refund. Highly recommend to buy elsewhere.

Date of experience: September 2, 2020
Wish C. — Wish Rep
over a year old

Hi Gary, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thailand
1 review
53 helpful votes
Follow Serge G.
Unfollow Serge G.
Share Review
Report Review

FALSE DELIVERY INFO
September 2, 2020

They say delivered but there is nothing. Tracking number does not work. Pay Pal does not refund (surprise there) This company does not disclose that items are coming internationally. Then when the date passes, I look on my account to see what happened and the ship date is pushed out another month. No notification and no way to speak with a customer service person. All done online and they will not cancel an order. Terrible. I will never use this site again.

Date of experience: September 2, 2020
Wish C. — Wish Rep
over a year old

Hi Serge. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

RU
3 reviews
22 helpful votes
Follow Brandi J.
Unfollow Brandi J.
Share Review
Report Review

Is wish going to resolve my issue or not?! Been waiting for 2 months and still no response. I don't know what to do, who to talk, and where to complain. They simple ignore me for no reason.
My issue is that i ordered a leather jacket in july and haven't received it yet! What the heck is that? Did you send it using a horse? When will you refund?
I swear I'm not going to do business with these scammers and liars anymore. That's too much

Date of experience: September 2, 2020
Wish C. — Wish Rep
over a year old

Hi Brandi. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.