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How would you rate Wish?
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New Zealand
1 review
0 helpful votes
Follow Dave T.
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A big rip off
August 18, 2022

In the beginning Wish seemed to have good products I thought. Now the photos they show for products aren't of the real item you receive. If you want more than 1 of the same item they will charge you postage for each item even if it is a plastic pot and come in the same bag. I've noticed too that when they the parcels leave China they are combining different items in one bag. It's difficult to get a refund as they send you a generic " we feel the store has lived up to expectations however you can rate your experience blah blah blah... I think it's better to pay a little more from a reputable company, get a quality product and pay one shipping charge and actually receive the item you wanted. In the photo I've submitted the shirt they said they were selling was 100 per cotton, the photo had a denim slightly faded look and the material looked tough like denim, they described it as a viking fashion shirt.

Date of experience: August 18, 2022
Wish C. Wish Rep
over a year old

Hi Dave. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Ohio
1 review
6 helpful votes
Follow Carrie W.
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I ordered several items through the app and only received a few of them. The rest never arrived. They asked me at some point if I wanted to keep waiting. Since they weren't time-sensitive, I said I would wait. Five months later they are still not here. The tracking number shows that the are still in China! I asked for my money back but they said that they are sorry, since I am beyond the 30 days of shipment that they can't refund my money. I checked their refund policy and it says that the refund request must be made within 30 days of delivery. This is a very unscrupulous business, ripping people off. I disputed it with PayPal. Waiting for a resolution. I will NEVER use this app again! And the items that I did receive were such poor quality that they literally broke the first day my daughter used them.

+4
Date of experience: August 20, 2017
Italy
1 review
2 helpful votes
Follow Annie W.
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My item was what I expected. I ordered 3 kitchen tools that I bet they sell at Bed Bath & Beyond and paid 10 dollars for all of them. The packaging was just OK, but I got my items in under 3 weeks and I was informed by Wish along the way.
I find myself having a ton of fun shopping on Wish and have gotten at least 6 friends addicted.
I strongly recommend this app.

Date of experience: July 6, 2016
Pennsylvania
5 reviews
6 helpful votes
Follow Jarah S.
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This site is so cheap, however the products usually reflect the cost. I have received a few goods that are awesome, so to say it is hit or miss is more than fair. The shipping normally takes over a month because everything comes from China. I LOVE to online shop, so this site is kind of fun for me to find stupid things without blowing a ton of money.

Date of experience: September 6, 2017
California
1 review
1 helpful vote
Follow RL R.
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Fraud! Scammers!
June 24, 2020

I waited for over 2.5 mos. For several items! Wish used my $$ free of charge! Its obvious Wish is taking consumers $$ claiming to sell products but instead using our money then allegedly give the consumer a refund once they realize they can no longer keep using our funds while we wait for products that were never sent! The deadline dates expire and they just tell you to wait longer. Its not until you complain that they decide to give you a refund. This is fraudulent and will be reported to the Department of Consumer Affairs! Simply outrageous!

Date of experience: June 24, 2020
Wish C. Wish Rep
over a year old

Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
Follow Monika N.
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Never again!
June 27, 2020

I am waiting for my order almost 2 months. Every 2 weeks they change date of arriving. One of item is in UK from 9 of June but still they didn't send it to me! Waste of time. I am really regret that I didn't buy items on eBay. I tried to save a few pounds and now I even don't know if I ever get my order :(

Date of experience: June 27, 2020
Wish C. Wish Rep
over a year old

Hi Monika, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Massachusetts
1 review
7 helpful votes
Follow Catherine L.
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I have been back and forth withthis company for over 2 weeks. They take 2 to 3 business to reply to each question. They refuse to send me a return label unless I provide them with various support materials not clearly explained right at the onset. So I am 2 weeks in, approaching a no return deadline, and they still have not provided me with a return label. Beyond frustrating. The item is new, unused, still in its wrapper. There is no one on the phone. It is all virtual. Never ever again, and I buy a ton of stuff online.

Date of experience: June 29, 2020
Wish C. Wish Rep
over a year old

Hi Catherine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Massachusetts
1 review
0 helpful votes
Follow Cilla B.
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They take your money and then they do not update the status of your orders. I have been waiting 6 weeks for one item and over a month for 6 others that I ordered. All they can say via an automated bot is they're sorry. But no refund has been forthcoming and I doubt I will ever see my purchases and if I do they will be sorely out of date because it is most likely that it will be Fall or Winter before I see my summer items.

Date of experience: July 6, 2020
Wish C. Wish Rep
over a year old

We're here to help, Cilla! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
1 helpful vote
Follow Stan R.
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I have bought about 20 items basically being tricked out into buying spree (discounts, timing pressure etc). Some items are of acceptable quality but many of them are just useless gadgets with basically not acceptable quality of performance. The worst product I received was "robotic" vacuum cleaner Zhenbao. I have paid for that 60$ but the real value is just ZERO $! Many other items with low price tag (advertised as 90% plus discount) are also of similar value. For example the watch I bought, was just a disaster.

Date of experience: December 10, 2020
Wish C. Wish Rep
over a year old

Hi Stan. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Illinois
3 reviews
1 helpful vote
Follow Lindsay a.
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Don't waste ur time
July 29, 2017

They hardly ever send things when there supposed to. They can take ur money but not return it. And I love how it says have you received an item u put no and it says sorry pasted the 30 days so no refund when the tracking clearly says it's still in China. Might as well just burn ur money

Date of experience: July 29, 2017
Canada
1 review
0 helpful votes
Follow Cinds C.
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I bought items at a size larger than i needed in case they were too small on arrival. Turns out they were still too small despite having the larger size tag. They made me take photos of the clothes and the tags then closed the case saying they had fulfilled my order correctly. Never ever ever use this company

Date of experience: May 1, 2021
Wish C. Wish Rep
over a year old

Hi Cinds. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Idaho
1 review
0 helpful votes
Follow Kirk C.
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Wish.com is nothing but a scam. Prices look great, but when you go to order, they increase, then they will charge you delivery fee as much as the product itself. When the delivery date comes they will just change the delivery date without any notice and cherry on the top there is no way of contacting them. No live support whatsoever, their chat bot sucks. When you finally get a refund 6 months later, if you still care, it is... you guessed it a store credit, not a refund at all. They are just a scam. Not ordering anything from now on and i suggest please don't waste your money.

Date of experience: June 28, 2020
Wish C. Wish Rep
over a year old

Hi Kirk. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
3 helpful votes
Follow Sylvia r.
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Beware of wish. I ordered on two separate occasions and have not received anything. When it's supposed to arrive on the expected date, it's pushes it back a week sometime two. I'd rather pay a crazy shipping fee from amazon then get ripped off and partly refunded from WISH. When you call no one answers. When you email they always email you back the same thing repeatedly... as if they just copied and pasted it. Scam scam scam please beware and don't shop here. I live in Canada for those reviewing this. Don't waste your hard earned money on some overseas scam. They take your money and you don't get $#*!. I've read reviews on this place and people say if you get the item it's not what you ordered.

Date of experience: March 30, 2017
Illinois
1 review
1 helpful vote
Follow t m.
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Not worth the wait
May 22, 2020

Do NOT order from wish. It's been almost 3 months & all my stuff still isn't here. & they keep pushing back the date that's it's supposed to get here. I got 1 item last week and it was broke. & they take forever to email back.

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Great selection of products
June 14, 2018

Cheap and arrives on time and if something is wrong they take action right away. Unlike some other sites. I do quite a bit of shopping online I tried few websites but i still have refunds that i am waiting for but here they do it fast.

Date of experience: June 12, 2018
GB
1 review
6 helpful votes
Follow Izabele S.
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Fraudsters
May 30, 2017

I received notification my item was delivered, when in truth it was never delivered. I was told to give couple more days by wish customers service. Second item same situation. Now I am asking to cancelling all my orders and give me my money back, as I did not receive anything ( I suspect I will not receive anything at all from my orders). So they are just dragging time, saying check your local post offices, give couple of days more. This site is not to be trusted. Do not shop with Wish - ever!

Date of experience: May 30, 2017
Poland
3 reviews
0 helpful votes
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Copy cat
February 18, 2021

You got to be joking with this one. Really? Wish? They just copied AliExpress marketplace. So what's the point of doing this? Anyway I tried to order few items, quality is just terrible. I would give 2, but I'll give plus one for commercials that they make

Date of experience: October 26, 2018
Missouri
3 reviews
2 helpful votes
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Love shopping on wish!
February 23, 2018

I love shopping in the wish app. Wide variety cheap prices and good quality. Only down fall is you don't always get exactly what you order and sometimes you don't get the item at all.it takes about a moth to get here because it comes from china.

Date of experience: February 21, 2018
California
1 review
0 helpful votes
Follow Paul H.
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Cheap Chinese crap that took 2.5 months to arrive. Customer service is run by computer-generated responses that provide no useful information and you very quickly exhaust their inventory of canned responses. They pushed back the estimated delivery date for one month in order to avoid cancellation of my order that was "in transit". Customer service representative will ask you to wait until 30 days after the estimated delivery date to request a refund when the website states that refund requests must be made within 30 days of the estimated delivery date. I suppose this is one method to avoid processing refunds. I can't decide if it's fraud or complete ignorance. I would try to return this crap product, but I'm sick of these people and it would probably be faster to bury it in the backyard and wait for it to decompose.

Date of experience: July 8, 2020
Wish C. Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Washington
1 review
0 helpful votes
Follow Shirley G.
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Scammed
February 2, 2021

I ordered on line from wish and for 4.95 it cost 5.00 postage.on my small order they took 107.00 out of my bank. I asked to give me a refund and no answer. I guess I will have to talk to the bank.It is one Big Scam.

Date of experience: February 2, 2021
Wish C. Wish Rep
over a year old

We're here to help, Shirley! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778