On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered 2 blue tooth headsets. They were fake. They would not sync to my phone or my friends. I have returned them for a refund. I had to pay for shipping even though they were flawed. I was corresponding with them but I don't think they understand English. I was surprised this company is so bad since I hear it advertised on Pandora. I guess as long as they pay for the advertisement it good.
I haven't had a bad experience yet. I bought several things and granted, it takes awhile to get, but everything I received is good and you can't beat the price. I have not ordered any techno stuff, nor do I plan to. I ordered a lot of knick knacks, stocking stuffers, etc. I would get emails from them with the status of my orders or if I had received the item yet. If I responded "no", the seller contacted me immediately with an update. I guess I was lucky compared to all the other reviews I've read.
I really like how cheap everything on wish is, I ordered 2 items 3 weeks ago and still have yet to recieve them, I just don't understand why it takes almost a month to receive my items?
I've ordered lots of things off wish and I have received them all. Im happy with everything I got. Some things did take a while to get to me and thats ok seeing as its coming from china. But not all sellers are in china. I see that some people have had bad experiences but there's always a risk with buying online. If your paying a few bucks for something that's normally expensive of course its gonna be made cheaply. You get what you pay for, people seem to forget that.
So I don't know how Wish seems to mess up so many orders... I've never had a problem with them. The first time I only ordered one thing because I was very skeptical. It was a shirt with an alternative looking Disney princess on it. I loved it and I still do! It is awesome quality! So then I bought more things. I think I've made around 10 orders on this app and each one, although receiving different packaging per item (sent from different companies) and coming at different times and taking a long time to be delivered (understandable considering it's all the way from China), upon opening, were great! I ordered one electronic item (a galaxy/star thing that looks pretty when turned on... overall 4.5 out of 5 stars because it was slightly bad quality... just slightly) and everything else was clothing.
On December 5th 2015 my fiance and I discovered this website. While I figure the products are not real I really just wanted to purchase a couple of rings for us to have in styles that we each like so the other would have an idea of what the other wants when we go to purchase our engagement and wedding bands separately. To this date I have yet to receive either of the rings I paid for. I asked for a refund and was told my rings would be reshipped to me and that I would receive a refund and be able to keep my purchase free of charge as a "token of apology". I was then only refunded half of my money and still no product. I took a chance on this website and I regret it. I took back all my recommendations to my friends and family members because I feel that this website is just one great big scam.
These wish websites is international deliverying the all products, with un knowing knowledge to us. Please note that... online payment, have to make. So they may cheat easily. Be aware about WISH...
First I bought a watch for one dollar. Ok, I got it, but it was a fake, of course.
Then I bought another. Never even got it.
Now I bought a 1TB harddisk, and I only got the case.
Just stay away. These deals are too good to be true.
This wish is stupid site. I ordered one shirt, but they cancel saying refund transaction is raised, but when I ask the reason why the refund is raised they relply always same mail saying apologies for the inconvenience caused and refund is raised.
Stuppied online store, even still the refund is not back..
Received one item from this firm. A so called swiss made knockoff that keeps decent time but has the ancillary hands painted on... ie, non functional. We used to have a place here called the holiday shop that carried similar merchandise. Keep your expectations low and you'll be fine. It certainly no amazon. Ill probably be removing them from my device or leave it there for entertainment purposes
I ordered 3 Gizmo Star Projectors for my 3 Grandsons after Christmas because they had them marked down to $5 a piece... they looked forward to getting them and putting them in their bedrooms to use for a nightlight., I opened them up and put batteries in them and None of them worked! Needless to say they were disappointed. I will never order from Wish.com again! Lesson learned... $15.00 down the drain.
I purchased some gym pants, tried them on and the white stripe on the legs was see through. Thin, poor quality, cheap & nasty. Never again
Actually I got to know about this site on fb.
The prices are really good, but now I'm feeling somthing uncomfortable as I went through the reviews, guys please help me by giving an answer for my question. I think it's rubbish, still I want to know about it
I purchased 5 items at 5 different times and not one has arrived after almost 2 months. Give WISH credit because they did refund my money for 4 of 5 items, but it just seems odd that I didn't recieve even one of the items. Personally, I would shop elsewhere...
I'm waiting for my refund been over a month, and waiting on 2 diamond rings plus other things, not to happy about the long waits.
They have a variety of items for sale, but when you purchase things online there is always a risk! That is why some people like going to the store so that they can see and feel the product. I have purchased 3 items so far, and I have only gotten one of them. The quality of this item seems okay, but I have that attitude of "I get what I pay for". I purchased a ring and I do love it because it is made from a good metal, but I can see that the color is wearing off of it. I realized that I should have purchased the silver one instead. I am not at a loss of 3 bucks. Keep in mind when you're ordering from China it is going to take at least a month or two before you get your item. Their sizing chart is way different from the US and that is for majority of their products. I have ordered items off of eBay from China and was surprised that some of my cake decorating tips were not the same size as the ones I purchased in the US. This product took forever to come and they ended up having to ship me another one since the first one never arrived (eBay). Their large is like a size 8, so when ordering clothes one has to remember to order the biggest size they have and pray. You can expect high quality stuff all you want, but understand that they can't give you cheap and quality, so decide what you want. I am still waiting for 2 other items, and according to the delivery date they still have a few days to get here. I enjoy shopping online, because I find great deals and don't mind waiting for them to arrive. I will only pay the store for convenience if I really want the product RIGHT NOW! To eachs own! I hope my review helps others.
I filed a lawsuit and anyone who wants to join email me at *******@live.com. Longs Tory short, the system ordered a product on my card they said they would refund it. It later turns out that was a lie! When they told me I'd have to return a product I had no knowledge of in order to get my money back I didn't even know if it was coming to my rather large apartment complex. I tracked the package with the online ups number and found out that they received the product long ago but they have told me that i won't be getting a refund so I'm suing and they will pay me back my money and my legal fees I want them shut down!
Payed for several goods around 17 bucks in all. I received an eye shadow that came early but was the wrong color. Very disappointed.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.