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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I started using wish in October and found a lot of name brand makeup products for extremely cheap prices. Most of the items I ordered have came in (after like a month-long wait) however it is clear that these products are indeed not name brand. You have to check which store you are ordering from because the majority of the stores on wish are based in China that make knock-off items. There have also been a few items that I have not received but when I requested a refund I got one. I definitely would not save any credit card information on here. It's just an overall sketchy site.
I order intems 10/26/2016 total $96 Canadian I'm still waiting on my order delivery dates keep changing and no ph# to call I wish I had actually look up theses reviews before I made a purchase I will never order again you just lost a potential valid customer
I have ordered about 40 items from wish and could not fault there service. Was about 2 weeks wait postage to Australia.
If your paying $3 for something that would cost you 30 here use your head. As far is shipping is concerned remember this is coming from China with the cheapest possible shipping method. That's why it takes 2 or more weeks to get here. Yes far is refunds go I have S for and I have been giving refunds. Use their sizing charts.
All the products that I have purchased they are worth what I paid for them or more
Here's a copy of the letter I sent them after waiting months for my order which never arrived and waiting three weeks for the credit I was promised. Thank goodness I payed through PayPal and never gave them my card.
"Yes you just refunded my money after keeping me waiting for 12 days and only now refunding it because I wrote and told you I would give you bad reviews if you didn't refund my money. How about all the elderly people or sick people or way too busy people or young people who don't have the knowledge, time, ability or strength to fight back people like yourselves who post these bogus web sites and represent yourselves as having real. Business with real products but in fact you are scammers that sell products in China that you may or may not ever send to us and are usually worth a fraction of what we paid if we ever get the items. You think by communicating in emails that are polite and professional you are convincing me you people are anything less then the next bunch of creeps who exploit and steal from hard working folks. You make me sick!"
I would strongly advise you not order from this site. I got an email 11/8 that my order was shipped. Pretty sure that was false. Still waiting. At this point I doubt I will ever receive my order. Gives new meaning to slow boat from China.
They have these shirts for really cheap that are supposed to be ivory Ella brand. I know people that have ordered it and it ended up being paper thin and the neckline of it was giant. Also it pulled so easily it was obviously FAKE. Definitely order it off the official ivory Ella website and NOT HERE.
I have nothing good to say about this company. Shipping is expensive. I ordered a bunch of items and within a month have only received two. And those both went in the trash because of quality.
I ordered from the Wish app for the first time last month, it tells you the timeframe to expect the items, most of the items are coming from China, so yes, it is going to take awhile, if you order from them, you should expect it, the items I ordered that I have received so far, came a couple weeks early, but don't assume that will always be the case. Some of the items aren't the highest quality, but if you are paying a $1 for an item, surely you don't think you are getting Gucci items. So far I am pleased with the app.
The items are *, the shipping is *. They put a price of let's say $1.87 for an item- then you click on it to buy it and the price says $5.00... this isn't just on an item or two- it happened MANY times. The descriptions of items are in broken English- the character items for kids are made of some strange materials. The whole thing is sketchy and too good to be true. Don't get me wrong- it's a fun idea which is what hooks you but it's a total waste. Resist temptation and go to Amazon and pay a little more. At least you know what you're getting, they will respond to you if there's a problem and if you need a return you will actually get your money... can't say the same when dealing with wish. Lesson learned- never again.
*Language redacted by admin
I ordered 2 items on 11/14/2016 and thought I would at least get them in a say two weeks but NO! My ETA is on 12/14/2016 - (Just praying that i get them though).
I never read reviews on this sight before I placed the order, like I wouldnt have. What surprices me most is the way management of this sight have given death ears to all the nagative reviews. Smh
I will never order from here and will tell everyone not to.
Do not order from site I placed a order on 10 November have not received item. Paypal is now chasing them so then I can get my refund.
Please be beware they should be shut down. Cowboys
I haven't had issues so far with wish. You all have to remember. Don't order something you need soon. If you order from wish EXPECT to give at LEAST 3 weeks for shipping. Its coming from CHINA... so yes its going to take a while. Its not like ebay or amazon. And you still have problems with those sites. I mean think you getting something for DIRT cheap. Remember. You get what you pay for. This website is for people who don't have a lot of money to spend on items & get what you want for a discounted price. Just keep that in mind. I like wish for the most part I just order a TON of stuff last night so we shall see how it works I have ordered a bracelet and scarf before. Granted the scarf was very cheap material but hey I paid $1.50 for it!
You may or may not get your items and won't get a refund if you don't.
I ordered a couple of SD cards for $29.99 from Wish that would have cost me bet $150.00-$250 in a retail store (the EXACT same ones)
Work great in my camera. Have had no problems with them. Need SD cards for your digital camera, I would recommend Wish...$29.99 compared to $150-$250. I get them from Wish.
I have ordered many things from this site, before I actual recieve them. Once I started to recieve them, I stopped ordering from wish.com. Put off about 10 clothing items only 2 are something I can wear. 1 actually looks like a Halloween costume. The Gadgets on the other hand ate not so bad. So far they all work. The shipping time is ridiculous, nothing I ordered came before a month.
Here's the thing they advertise an item that's very cheap plus shipping and give you time limited discounts. Of course! I was tempted plus that time limit discount double temptation! But because of that time limit BS i had to pay twice (BECAUSE THE TIME LIMIT DISCOUNT RAN OUT AND THE PRICE HAD CHANGE) AND that first order wasn't recorded.(BUT THEY TOOK MONEY FROM MY ACCOUNT) and i contacted costumer service and asked for a refund. It happened in july and until now i haven't received my refund! HERE'S PROOF!
I have ordered a piece of furniture. After one week I have received an information that my order is delayed due to high volume of order's. I know that manufacturer have discontinued this range of furniture therefore I have requested to cancel this order. For almost 2 weeks my emails have been ignored. I have warned Homewish about consequences if I will not get my money back immediately. After 6 weeks I have finally refund. No apologies, no one even bothered to answer. I am buying lots of things via Internet but I will never ever consider this site again. Please stay away.
No one reads the emails. The have pre-set statements and just push a button. I have 26 emails going back and forth were they haven't even read what the problem is. Calling them is a joke, the phone just rings endlessly. I will never order from wish or house again. Worst services ever
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.