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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Tennessee
3 reviews
0 helpful votes
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Never use again
December 25, 2016

I will never use this website again. They had over three half weeks to deliver my packages in time for Christmas and I will not receive my packages until after January 4th that is over 35 days to ship a package. That is absolutely ridiculous.

Date of experience: December 25, 2016
California
1 review
1 helpful vote
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I ordered 8 items for Christmas in NOVEMBER! It's Christmas and my items are still NOT here. Luckily for me it was only a couple of decorations. I've emailed back in forth with them about it and they want ME to contact the sender. One sender site was completely in Chinese which I can't read or understand. They never answer my questions period. I still have NO refund either Never order from them again. I understand the pricing is low but it's better to just pay more through Amazon

Date of experience: December 25, 2016
Florida
2 reviews
1 helpful vote
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I ordered over a month ago and I am unable to find the status of what I ordered. If I had checked the reviews on this page first I would not have ordered. They have my money and I have nothing. If there was a option of one half or less of a star I would have chosen it. I clicked one star because it was the lowest to choose from. I will never order from them again.

Date of experience: December 25, 2016
Texas
1 review
0 helpful votes
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BEWARE!
December 24, 2016

Dont order from this site. I placed an order and paid... was 6 weeks into the order and it didnt come... enquired and they said as its gone over we will refund you the money and you keep the order when you recieve it as its reached your country. Well i recieved the refund but 2 months now and i still havent recieved what i ordered so i dnt think they posted it out... same thing happened to my sister so Beware!

Date of experience: December 24, 2016
Pennsylvania
1 review
5 helpful votes
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Ordered some items before this Christmas. I had 4 orders. 2 of which arrived and we're very nice. 2 of which were over the date they should've been delivered. Being to close to Christmas I contacted the company. They were prompt in a response. Refunded the amount I paid and advised should the items come they were mine to keep due to the arrival date not being met. I will use this company again. I will however make my purchases earlier.

Date of experience: December 23, 2016
Canada
1 review
8 helpful votes
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SCAM... FRAUD... KEEP YOUR MONEY... DONT BOTHER WITH THIS. ITEMS NEVER ARRIVE! WHY ARE THEY ALLOWED TO CONTINUE TO SELL THINGS?

Date of experience: December 23, 2016
New York
1 review
6 helpful votes
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TERRIBLE ITEMS
December 23, 2016

I bought quite a few items from this site. 10 clothing items all but 2 run 6 times smaller. I wear a medium i ordered 3xl and they were all skin tight. They make it hard to return anything. WARNING EVERY ITEM COMES FROM CHINA. If i knew that i would not have ordered from them. Also i odered my items beginning of Nov. They said would ship by xmas. I won't get some things till Jan. 2017 Wtf. Do not buy anything from this rip off site.

Date of experience: December 23, 2016
Colorado
1 review
3 helpful votes
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Shortly after ordering from Wish, my credit card started being used for purchases around the country. Thankfully I caught it before too many fraudulent charges occurred.
Watch out for this company.

Date of experience: December 23, 2016
Denise M.
Massachusetts
4 reviews
7 helpful votes
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Take money right away. No shipping information ever sent because items never sent. No response. Reported to Paypal.

Christmas gifts that won't be!!!

Date of experience: December 23, 2016
New York
1 review
5 helpful votes
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50-50 shot
December 23, 2016

Well even though Wish is a bit inexpensive, the things are of pretty good quality. This brings me to the 3 stars. You have a 50-50 shot of getting your items, usually only the orders with tracking will arrive, very late but the do areive. All though quality is pretty good and price is right. It's another thing if you get it.

Date of experience: December 22, 2016
West Virginia
1 review
6 helpful votes
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Liars!
December 22, 2016

Liars!
They will lie about your order and when it will be delivered! Looser China companies! You suck

Date of experience: December 22, 2016
Tennessee
1 review
2 helpful votes
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Some things ordered was nice but some things not so nice. Sizes of clothing run way to small. I ordered some out door lights the pic looked way different than when we got them 1 came in don't know where the other 2 are they done got money

Date of experience: December 22, 2016
Virginia
2 reviews
4 helpful votes
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I've never even been able to purchase anything through Wish, neither through the app nor Wish.com. I created an account, browsed a little, and when I found something I wanted to order, the app informed me that Wish needed more information. They requested I send a picture of my credit card and/or card statement. Whether or not I should have, I complied. When I emailed Wish customer service to ask why I was still blocked, they were supremely unhelpful and pointed me to their Terms of Service, but didn't tell me what I had done wrong. Now I'm short a Christmas present and a bit ticked off, but whatever. If others have had okay experiences with them, that's great, but generally you get what you pay for in life...

Date of experience: December 22, 2016
North Carolina
1 review
3 helpful votes
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Lied
December 22, 2016

I ordered a product for Christmas for my son, when I checked out I received a confirmation email with a delivery date of december 10-13. The window came and went. When I checked the status it had been changed to January 6. They could not resolve this issue because the product was in transit but still wouldn't be delivered til January 6 and would not explain the why the delivery date had changed. I have asked for a refund and to cancel my order

Date of experience: December 22, 2016
Canada
1 review
2 helpful votes
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Disappointed
December 22, 2016

Quality very poor sorry I ever ordered anything. Very very disappointed

Date of experience: December 22, 2016
Canada
1 review
1 helpful vote
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Fair
December 22, 2016

I ordered two products, and expected a long wait for delivery. Both estimated delivery dates passed, and nothing. I contacted Customer Service, and was refunded promptly the same day. I was told to keep the product at their expense if/when it arrived. That's fair.

Date of experience: December 22, 2016
California
1 review
7 helpful votes
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Horrible!
December 22, 2016

Ordered Christmas gift December 9th. It was supposed to arrive between the 14-16. That didn't happen and they changed arrival date to 23rd of December. During all this time they had a UPS tracking number but no product was ever delivered to UPS. Then today 3 days before Christmas they have refund on information. So basically this company takes orders on the basis of it being a 50/50 deal if they'll ever get you the product. You can't talk to anyone because of no phone# so your stuck using their crappy website. I wish I had read these reviews before trying to do business with them. STAY AWAY!

Date of experience: December 22, 2016
Texas
1 review
3 helpful votes
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Love it!
December 21, 2016

I have ordered several items over the past 8 months and had a problem 1 time it was solved quickly. I am extremely pleased with the merchandise and continue to shop

Date of experience: December 21, 2016
New Jersey
1 review
2 helpful votes
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CHEAP CHEAP CHEAP
December 20, 2016

Worst company if you can even call it that! Products are cheap quality is poor and it takes for ever to get. You pay for what you get if it's too cheap it's no good

Date of experience: December 20, 2016
Georgia
1 review
18 helpful votes
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I've bought 15 items from Wish. Two swimsuits, which took at least 2 months to arrive, but were absolutely impressive quality, nice material and well-lined. I was shocked. I was hoping for "ok" and ended up with "perfect!" I got a knockoff Creaclip, kitty cat purse, nail decals, 2 anime figurines, a men's hat, an insect screen, black henna, a menstrual cup, a kids' necklace (charm on a cord). The only things that didn't work were clothing items. One size fits all nightie/lingerie was not as pictured and was for sure XS. One size fits all leggings-- XS. Fit my teen daughter perfectly, though, just not me. Kitty cat panties, thin and cheaply made. "Small" light-up dog collar wasn't small. It did light up, though, would've been fun for a larger dog. I should have paid more attention to the reviews on the collars. But hey, it was $1.

If you read the reviews, you can usually get a good feeling about what is "as pictured" and what is a waste of money. Or just know what to expect. The Cat purse, for example. I love it. My daughter loves it. However, in the product photo it looks really big. The reviews told me it was smaller than pictured, which was fine with me. (Photo attached with 2-liter soda bottle and small dog for scale)

Today I saw a pretty wig for $5. Reviews said it's a piece of garbage. Did not buy wig.

I also make purchases knowing full well that it could take months. If you want a swimsuit for summer, order it now. It might not take months, but it definitely could.

Date of experience: December 20, 2016