The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
I just started ordering from Wish in Dec 2016. I did not have any expectations since I have ordered online items from other "China" companies. I absolutely love the eye liner. I had used it before from another shop, but the price here is much better. I have also received all items ordered. Some came very fast and others came a day or so after the estimated date. However, I ordered 5 watches of all colors at $1 each. They have leather bands and they work. I can't buy one watch for that price. I don't order clothing because I do realize the sizes can be extremely small even if they say 5XL. But for what you pay, even if it only lasts a couple of wearings, you can't beat $1 or $2 for jewelry and makeup. I like this site very much.
My sister has ordered me several things as gifts from and so far one item was broken but everything else great. Now here is where the problem comes in. I ordered stuff before she did 9 items to be exact. So far I've only received two. One was reimbursed was told to keep product as an apology, still never came then two days later they emailed to say the product was out of stock so was never sent anyway. Was supposed to have one of my items today. Guess what? Not here waiting to hear back from them again. Very unhappy with my experience, however my sister's experience has been great.So order at your own risk but don't count on getting everything you order. Some stuff comes super fast other stuff you wait weeks for nothing.
I have made on order from December 7th and it January 9th know and I haven't recive my package yet kmt know they say that i have to wait on till 5 more bussnisse day
I will never order from this lame website ever again. I ordered a pair of boots on December 9th, and today is January 9th. The arrival date was January 7th. I mean really? Then I wanted to speak to a "live" customer service rep, they make sure that "they" do not have to talk with the customers. Horrible service. I only WISH I had read all of the terrible reviews before being enchanted by the lovely boots, I may never get.
Should have came here read reviews before purchasing items but lucky im with capital one... items look like they running around china, some say arrived at airport, others havent even shipped after a week 1 out of 8 items arrived early though but still told capital one to dispute my entire purchase so please dont buy from wish.
I purchased a "leather jacket" which in the add didn't specified "leather imitation" or the material made, and the product is plastic, smells like petroleum and the manufacture is really poor. I should have thought of this, given the price of $32.
I fell for the great photo of the item.
Then I asked for a return, never heard from them. They seem like a sneaky company.
I WISH they close and think of doing a more honest business.
Order placed Nov 16th. Money taken asap. First delivery date Dec 21. These were Christmas presents for my family having their first Christmas in Canada as they are from Australia. Never got parcels, date changed to Dec 21. Then date changed to Dec 28. They have gone home now and I received one small item yesterday. Still have 9 items coming. Will gave to post these if they ever come otherwise will cancel on my card as not received.So pathetic almost 2 months and 1 item.
I have purchased a fair amount of merchandise from Wish, but noticed that the price advertised is not always the price you pay. All items sold for 2 to 5 dollars more then ad price plus shipping. Found a really cute coat and was advertised for 9 dollars. When I got to the point to pick a color. The price was 30 dollars plus shipping.
They don't give you a way to ask why they advertise one price and charge another.
I don't recommend Wish anymore.
Let's just say everything that I have ordered from them hasn't arrived. I was given a delivery date, the items never came by date, then asked for a refund because this was suppose to be my Dad's Christmas gifts, and only got a partial refund. They also changed the date of delivery once I stated it was late. Now maybe you don't think that I shouldn't be upset but this has been going on for over 2 months since it was ordered and over 3 weeks late. That's not even the best part. Once it "leaves" China, you can't track it. Can't find out where it is, how close it is... NOTHING! Now I still have a bunch of packages to come that the delivery date hasn't past yet but your first 3 deliveries have failed in my books. Keeping my fingers tightly crossed that I'm not out more money that I already am...
I've ordered ivory Ella shirts and they looked way different and is a totally different material. Also I got a marble phone case and it look glossy and not exactly glass but way different then what I got it feels like a really cheap material again. Also the pictures they use are click bait. I also ordered a popsocket well over a month ago and it says the delivery date is January 10 and you would think stuff comes early but that is not the case for wish
I have ordered forr a hoodie from Wish.com. After nearly waiting for a month I kepy on chasing them, but no use. They kept on assuring me that the product is on its way and extended the deadline.
Finaly after nearly 2 months they could no morevtake my mails and refunder the amount. However the money has still not come back to my account.
It is a waste of time, money and effort. PLEASE REFRAIN FORM USING WISH.COM!
Better to spend more and ordee from popula sites like AMAZON.
Wish has some cool and good things on it but if its too good to be true its too good to be true. Sometimes you don't even get what you paid for tho eaither
I think this site is awesome! I've bought many things and I never expect them to be super nice, and anybody that does is just naive I suppose. Everything is cheap and comes from China, so of course they're not going to be brand name quality products. I've bought all sorts of things from body jewelry to clothes and it all arrived when expected and met my satisfaction. I do a lot of artsy-craftsy things and go to Wish for my supplies. Heck, I even order my nail supplies through Wish. You just have to love a good deal, and be careful to check out the reviews and the sellers themselves and READ THE DETAILS... and personally, as far as anything electronic, I'd go to a different site.
There have been a couple items that weren't recieved and one item that was wrong but that was only 3 things totally maybe $10(including shipping), and comparing that to the $100's I've spent on this site, does not tarnish them in my opinion. Everyone and everything deserves a little room for error. Overall, the good has by far out weighed the bad.
I expected the products I bought to be cheaply made but hoped they were usable. I have received products on their expected date of delivery. Some were usable, some were not. I hope my TV streaming box is up to par. If not I will immediately send it back because I paid much more than a dollar for it. The main thing I do not like about Wish is their delivery can be more than a month away. So, they are using my money and everyone else's money to make not only a profit on the products they sell, but also earn interest on our money while we wait for our product.
I brought a number of clothes and the quality is cheap and they don't fit so I have thrown them away, I did buy some chair covers and they are fantastic. One parcel was lost and they did refund the money very quickly. I would not buy clothes from here again.
Someone stole my debit card and made a large purchase from this place but there is no one to talk to here! Thanks only to my bank for filing a grievence. Against this siite!
So, I do keep in mind that almost everything is one dollar or very cheap. So, I always click the filter where the reviews are at least 3 starts. I've only ordered 2 items so far and I understand that they will probably arrive a month from now. I've looked at a lot of clothes and jewelry but I bought some make up brushes and if the quality is good enough for me to use them, then I will continue, carefully, shopping on wish. I'm looking for a lot of things that aren't always cheap and accessible in nearby stores so this is very convenient and again SUPER CHEAP! I will write another review after receiving both orders!
I ordered and paid for three items on Nov. 19. It is now early January and they have never been received and customer service never responds to my emails. Stay away from them!
I've ordered quite a few things from the site, they've only lost one item and customer service was very nice about it. Not only did I get my refund day but they told me if the item were to arrive I'd get to keep it free of charge. Now I would look at the item description, the sizing chart and the reviews before making a purchase. Also, check the stores review. Can't be to careful :)
I ordered a pair of light up trainers. After wearing them four times and recharging only twice one of the shoes stopped working. They have told me that because the 30 days are up I am not entitled to a full refund. Consumer Rights Act of 2015 says that I am so I am going to fight this until I have my money back!
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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