business logo of Wish

WishReviews 8,285

1.9
How would you rate Wish?
grey star
grey star
grey star
grey star
grey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
New York
6 reviews
4 helpful votes
Follow TERRI S.
Unfollow TERRI S.
Send Message
Share Review
Report Review

Value matches price
January 10, 2017

I just started ordering from Wish in Dec 2016. I did not have any expectations since I have ordered online items from other "China" companies. I absolutely love the eye liner. I had used it before from another shop, but the price here is much better. I have also received all items ordered. Some came very fast and others came a day or so after the estimated date. However, I ordered 5 watches of all colors at $1 each. They have leather bands and they work. I can't buy one watch for that price. I don't order clothing because I do realize the sizes can be extremely small even if they say 5XL. But for what you pay, even if it only lasts a couple of wearings, you can't beat $1 or $2 for jewelry and makeup. I like this site very much.

Date of experience: January 9, 2017
Montana
1 review
3 helpful votes
Follow Mary K.
Unfollow Mary K.
Send Message
Share Review
Report Review

Frustrated
January 9, 2017

My sister has ordered me several things as gifts from and so far one item was broken but everything else great. Now here is where the problem comes in. I ordered stuff before she did 9 items to be exact. So far I've only received two. One was reimbursed was told to keep product as an apology, still never came then two days later they emailed to say the product was out of stock so was never sent anyway. Was supposed to have one of my items today. Guess what? Not here waiting to hear back from them again. Very unhappy with my experience, however my sister's experience has been great.So order at your own risk but don't count on getting everything you order. Some stuff comes super fast other stuff you wait weeks for nothing.

Date of experience: January 9, 2017
Ireland
1 review
2 helpful votes
Follow Unruly B.
Unfollow Unruly B.
Send Message
Share Review
Report Review

$#*!ry
January 9, 2017

I have made on order from December 7th and it January 9th know and I haven't recive my package yet kmt know they say that i have to wait on till 5 more bussnisse day

Date of experience: January 9, 2017
Texas
2 reviews
4 helpful votes
Follow Jackie L.
Unfollow Jackie L.
Send Message
Share Review
Report Review

DO NOT ORDER FROM WISH
January 9, 2017

I will never order from this lame website ever again. I ordered a pair of boots on December 9th, and today is January 9th. The arrival date was January 7th. I mean really? Then I wanted to speak to a "live" customer service rep, they make sure that "they" do not have to talk with the customers. Horrible service. I only WISH I had read all of the terrible reviews before being enchanted by the lovely boots, I may never get.

Date of experience: January 9, 2017
Massachusetts
5 reviews
7 helpful votes
Follow chema e.
Unfollow chema e.
Send Message
Share Review
Report Review

Should have came here read reviews before purchasing items but lucky im with capital one... items look like they running around china, some say arrived at airport, others havent even shipped after a week 1 out of 8 items arrived early though but still told capital one to dispute my entire purchase so please dont buy from wish.

Date of experience: January 7, 2017
California
1 review
5 helpful votes
Follow Dionisio C.
Unfollow Dionisio C.
Send Message
Share Review
Report Review

I purchased a "leather jacket" which in the add didn't specified "leather imitation" or the material made, and the product is plastic, smells like petroleum and the manufacture is really poor. I should have thought of this, given the price of $32.
I fell for the great photo of the item.
Then I asked for a return, never heard from them. They seem like a sneaky company.
I WISH they close and think of doing a more honest business.

Date of experience: January 7, 2017
Canada
1 review
8 helpful votes
Follow Judy S.
Unfollow Judy S.
Send Message
Share Review
Report Review

Order placed Nov 16th. Money taken asap. First delivery date Dec 21. These were Christmas presents for my family having their first Christmas in Canada as they are from Australia. Never got parcels, date changed to Dec 21. Then date changed to Dec 28. They have gone home now and I received one small item yesterday. Still have 9 items coming. Will gave to post these if they ever come otherwise will cancel on my card as not received.So pathetic almost 2 months and 1 item.

Date of experience: January 7, 2017
Oregon
1 review
6 helpful votes
Follow Cheryl F.
Unfollow Cheryl F.
Send Message
Share Review
Report Review

I have purchased a fair amount of merchandise from Wish, but noticed that the price advertised is not always the price you pay. All items sold for 2 to 5 dollars more then ad price plus shipping. Found a really cute coat and was advertised for 9 dollars. When I got to the point to pick a color. The price was 30 dollars plus shipping.
They don't give you a way to ask why they advertise one price and charge another.
I don't recommend Wish anymore.

Date of experience: January 7, 2017
Canada
1 review
6 helpful votes
Follow Andie W.
Unfollow Andie W.
Send Message
Share Review
Report Review

Let's just say everything that I have ordered from them hasn't arrived. I was given a delivery date, the items never came by date, then asked for a refund because this was suppose to be my Dad's Christmas gifts, and only got a partial refund. They also changed the date of delivery once I stated it was late. Now maybe you don't think that I shouldn't be upset but this has been going on for over 2 months since it was ordered and over 3 weeks late. That's not even the best part. Once it "leaves" China, you can't track it. Can't find out where it is, how close it is... NOTHING! Now I still have a bunch of packages to come that the delivery date hasn't past yet but your first 3 deliveries have failed in my books. Keeping my fingers tightly crossed that I'm not out more money that I already am...

Date of experience: January 7, 2017
Louisiana
1 review
3 helpful votes
Follow Eva d.
Unfollow Eva d.
Send Message
Share Review
Report Review

I've ordered ivory Ella shirts and they looked way different and is a totally different material. Also I got a marble phone case and it look glossy and not exactly glass but way different then what I got it feels like a really cheap material again. Also the pictures they use are click bait. I also ordered a popsocket well over a month ago and it says the delivery date is January 10 and you would think stuff comes early but that is not the case for wish

Date of experience: January 7, 2017
GB
1 review
7 helpful votes
Follow Suman D.
Unfollow Suman D.
Send Message
Share Review
Report Review

I have ordered forr a hoodie from Wish.com. After nearly waiting for a month I kepy on chasing them, but no use. They kept on assuring me that the product is on its way and extended the deadline.
Finaly after nearly 2 months they could no morevtake my mails and refunder the amount. However the money has still not come back to my account.
It is a waste of time, money and effort. PLEASE REFRAIN FORM USING WISH.COM!
Better to spend more and ordee from popula sites like AMAZON.

Date of experience: January 7, 2017
Iowa
1 review
4 helpful votes
Follow Delilah F.
Unfollow Delilah F.
Send Message
Share Review
Report Review

Wish has some cool and good things on it but if its too good to be true its too good to be true. Sometimes you don't even get what you paid for tho eaither

Date of experience: January 6, 2017
California
1 review
8 helpful votes
Follow Miranda A.
Unfollow Miranda A.
Send Message
Share Review
Report Review

I think this site is awesome! I've bought many things and I never expect them to be super nice, and anybody that does is just naive I suppose. Everything is cheap and comes from China, so of course they're not going to be brand name quality products. I've bought all sorts of things from body jewelry to clothes and it all arrived when expected and met my satisfaction. I do a lot of artsy-craftsy things and go to Wish for my supplies. Heck, I even order my nail supplies through Wish. You just have to love a good deal, and be careful to check out the reviews and the sellers themselves and READ THE DETAILS... and personally, as far as anything electronic, I'd go to a different site.
There have been a couple items that weren't recieved and one item that was wrong but that was only 3 things totally maybe $10(including shipping), and comparing that to the $100's I've spent on this site, does not tarnish them in my opinion. Everyone and everything deserves a little room for error. Overall, the good has by far out weighed the bad.

Date of experience: January 6, 2017
Ohio
1 review
3 helpful votes
Follow Pamela B.
Unfollow Pamela B.
Send Message
Share Review
Report Review

I expected the products I bought to be cheaply made but hoped they were usable. I have received products on their expected date of delivery. Some were usable, some were not. I hope my TV streaming box is up to par. If not I will immediately send it back because I paid much more than a dollar for it. The main thing I do not like about Wish is their delivery can be more than a month away. So, they are using my money and everyone else's money to make not only a profit on the products they sell, but also earn interest on our money while we wait for our product.

Date of experience: January 6, 2017
Australia
1 review
4 helpful votes
Follow viv g.
Unfollow viv g.
Send Message
Share Review
Report Review

Mixed feelings
January 5, 2017

I brought a number of clothes and the quality is cheap and they don't fit so I have thrown them away, I did buy some chair covers and they are fantastic. One parcel was lost and they did refund the money very quickly. I would not buy clothes from here again.

Date of experience: January 5, 2017
North Carolina
1 review
6 helpful votes
Follow Deborah L.
Unfollow Deborah L.
Send Message
Share Review
Report Review

NO SUPPORT HELP
January 5, 2017

Someone stole my debit card and made a large purchase from this place but there is no one to talk to here! Thanks only to my bank for filing a grievence. Against this siite!

Date of experience: January 5, 2017
Mississippi
1 review
3 helpful votes
Follow Karessa N.
Unfollow Karessa N.
Send Message
Share Review
Report Review

Excited to try it!
January 5, 2017

So, I do keep in mind that almost everything is one dollar or very cheap. So, I always click the filter where the reviews are at least 3 starts. I've only ordered 2 items so far and I understand that they will probably arrive a month from now. I've looked at a lot of clothes and jewelry but I bought some make up brushes and if the quality is good enough for me to use them, then I will continue, carefully, shopping on wish. I'm looking for a lot of things that aren't always cheap and accessible in nearby stores so this is very convenient and again SUPER CHEAP! I will write another review after receiving both orders!

Date of experience: January 5, 2017
Massachusetts
1 review
6 helpful votes
Follow Apua B.
Unfollow Apua B.
Send Message
Share Review
Report Review

Order never received
January 5, 2017

I ordered and paid for three items on Nov. 19. It is now early January and they have never been received and customer service never responds to my emails. Stay away from them!

Date of experience: January 5, 2017
Michigan
1 review
5 helpful votes
Follow Sabrina L.
Unfollow Sabrina L.
Send Message
Share Review
Report Review

Decent
January 5, 2017

I've ordered quite a few things from the site, they've only lost one item and customer service was very nice about it. Not only did I get my refund day but they told me if the item were to arrive I'd get to keep it free of charge. Now I would look at the item description, the sizing chart and the reviews before making a purchase. Also, check the stores review. Can't be to careful :)

Date of experience: January 5, 2017
GB
1 review
4 helpful votes
Follow Claire H.
Unfollow Claire H.
Send Message
Share Review
Report Review

I ordered a pair of light up trainers. After wearing them four times and recharging only twice one of the shoes stopped working. They have told me that because the 30 days are up I am not entitled to a full refund. Consumer Rights Act of 2015 says that I am so I am going to fight this until I have my money back!

Date of experience: January 5, 2017

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA