The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
Not sure what is happening with all these bad reviews but I have nothing but good things to say about Wish. Have ordered numerous items with 100% success. Items came as described and shipping was quick. Will continue to order. Thanks Wish!
Most of the items prices are very good. Most of the items so far I got perfect. But I'm shocked that, i ordered them 2TB USB flash drive Model 3.0. But they sent me 2TB flash drive Model 2.0. I got my stuff after 20 days but different and old model. There customer support is very poor. Almost 5 days gone no one answer me yet.
MN Alam.
I'm starting to feel like wish.com is a shipping scam. When you request an order and it doesn't arrive, they are very quick to refund you the cost of the item but they don't refund shipping costs. Essentially, they can "ship an item", it never arrives, and they only refund a portion--keeping the shipping costs. Makes me wonder if it was ever shipped. I know shipping from China takes longer but when it's consistently over 3-4 months, I start to get suspect.
What are others thoughts on this?
Ordered on December 22. Site say it hasn't shipped yet. It's now January 12th. Will never ever order from them again.
Wish I had found this site before buying 100 dollars worth of product and 30 dollars for expedite shipping. Never got a thing. Don't expect to
I have few orders back in early December until now none of it arrived. Also, the expected delivery date change every time the date arrived. Lesson learned DO NOT ORDER with wish!
My husband and I fell in love with new wedding rings they had. We ordered them from China. Frist I don't know what's wrong with China but every time we order something from there it's wrong. I complained to wish and instead of getting my ring in the size I ordered they refunded my money. I told them I didn't want the refund but the ring I ordered in the right size. They couldn't do that though so now I have a ring that falls off my finger if I'm not careful. If you want the right order I'd day stick with Amazon. At least they make sure your happy with your order. Anyway I delegated my profile on there and am never shopping there again.
Unbelievably bad site. They sent the wrong size, then made me pay return shipping. When I forgot the password to my account they never sent a password reset email after several requests. And there's no phone number where a live person answers. Eventually i remembered my password and requested a return shipping label. You have to take a picture of the item and attach it to your refund request, even though it contributes nothing to the refund process. Then you have to take a picture of the box with the return shipping label on it! WTF?! I'm just hoping they actually send the return shipping label. Don't have very high hopes. Be afraid... be very afraid...
Ordrered 2 items, a shirt and a sling purse. Took 7 weeks to arrive. They kept pushing delivery dates back. I like the purse, but the shirt was suppised to be XL, thought I was playing it safe to order a little larger than what i usually buy here in USA. It looks and fits way smaller. I cant wear this. Thank goodness i didnt spend a lot on this. Very disappointed in my Wish experience and will not be ordering from there again.
Products not what you expect, pictures are very deceiving like they show a stuff toy beside a young woman and it's half her size you get it and it's not much bigger than your shoe. They show items for express delivery and then when it gets close to the day to get it they change delivery day to a later date, funny thing is they usually show multiples of the item with different prices and delivery date express delivery may be a little more $ but you'll get it sooner right! NO and you can't do anything about it.
DONT USE WISH, YOULL WISH YOU HAD NOT!
It's been about a year now since I have started ordering from Wish. I have always received my products and most of the time they r received Inga fewcdays to a week. I had problems with a new mail carrier over the holidays stealing my packages. I was reimbursed for all seven (7)packages I buy all my make up and makeup brushes thru Wish. I do not buy clothes as they have the tendency to run smaller than American size. Keep up the good work Wish!
Made a small purchase to test the legitimacy of the site in December 2016. Item was a £1 laser pen with £1 postage. Tracking number seemed to work until it hit my local sorting office, then was marked as delivered on 27th December. Requested a refund on 10th January to be told they think it will still turn up and I have to wait... Shall be seeking my refund via PayPal, always pay with this option on here or you'll more than likely regret it on bigger purchases
Half of what I received could not be used as it was broken, not what I ordered, or smelled of gasoline. Had I known it was going to take 30 - 45 days to receive my order, and that it was coming from China, I would not have bothered. These we small simple gifts I intended for my parents (novelties) but not only did they not arrive in time (ordered on 12-01-2016) but what DID arrive I am too ashamed to admit I spent money for to give to them.
Read reviews, look at ratings, see how many other people bought it and look at THEIR pictures of the product to see if it is to your liking. I have bought jewelry, toys, lingerie, and makeup from Wish. I have yet to be disappointed. I order gifts for people 2 months prior to ensure it gets to me on time. It is a great way to save money. Just think ahead.
Where do you find any contact information. Their only contact is a tracking service with an USPS tracking number that has no record of the tracking number. Feeling scammed...
Oh well, I ordered approx. $29 so I am glad I didn't order 200$.
Any class action suits against them?
This is whack man. Funny even the review doesn't work
I ordered a significant amount from the company upon tracking my merchandise it stated it arrived in the county. After this my order status was blank they have no such order from me. What type of company is this a rip off company that takes ones money. It is in review and I am fighting for my money back. Will never use again!
I strongly advise against ordering from this company. I ordered an item to try them out my order was placed Dec 15th 2017, it's now Jan 10 2017 and I still don't have it. My son ordered a Christmas gift for me earlier in Dec and it has not arrived either. They also change the date of expected delivery several times, and don't give you a tracking number. The last location report of my order was Dec 19th. No updates since then. So who knows where its at or when I will actually get it. I had so many things I wanted to get from them if they were up to par. I guess that won't be happening.
Ordered a Christmas present in November. Said it would be delivered by December 19th. Never arrived. When I asked about it the delivery date was changed to December 26th. OVER 6 WEEKS AFTER ORDERING. Never again.
I got sucked in and responded to a Facebook advert. On investigation after, I could have got the products for less than half the price. Now I am told it will 45-60 days until I get the products. Finally, their cancellation clause is incredible - you can't cancel an order... That is illegal under UK law but I guess as its a US site, they can do it... Oh well, you live and learn
They are the worst company do not buy from them stay away from wish thank you i'm going back to amazon
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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