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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
New Hampshire
1 review
1 helpful vote
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The size was much smaller than expected, I ordered a large thinking it would be loose cause I normally wear a medium but when I receive it it was quite snug and the shirt material was very poor quality. I also had ordered two and only received one, when I contacted customer service about my dissatisfaction of the quality of the shirt and the fact that I did not receive the quantity that I had paid for the person dismissed the fact that I wanted a refund for the item I did not receive and said that I should receive it in a couple of weeks and also dismissed the fact that the quality of the shirt was very poor! The customer service department is a joke and the quality of the items are so terrible and they make you wait over three weeks to get what you paid for weeks before hand!

Date of experience: February 7, 2017
Canada
1 review
7 helpful votes
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Perfect
February 8, 2017

I dont understand all the negative reviews. Its a typical website to shop on but the customer service is like non other.

1. You order something you like.
2. Late shipping shouldnt be a negative thing as they TELL YOU BEFORE YOU ORDER.
3. If you like your item, GREAT. If not, you get full refund, GREAT.

So whats with all the negativity. Its a win win. You like, you keep. You dont like, you get a refund. So... really... its a perfect website.

Date of experience: February 7, 2017
Louisiana
1 review
0 helpful votes
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Scam! BOGUS website. No merchandise delivered and NO refund! Buyer BEWARE! They told me a refund takes up to 20 days. NOT true. Never got a refund at all.

Date of experience: February 7, 2017
Australia
2 reviews
1 helpful vote
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Was referred to Wish by a friend. Bought lots of great cheap stuff from different categories. FREE shipping! No problems with payment. Prompt email notification of receipts. Now I just have to wait for the package to arrive. Here's hoping products are good as described.

Date of experience: February 7, 2017
North Carolina
1 review
2 helpful votes
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False Advertisements
February 7, 2017

My daughter ordered a purse for me as a Christmas gift in mid November, with an arrival date of January 17. When it didn't come by January 28th, she contacted the company and requested a refund, and boy am I glad she did! I don't expect a Coach purse for $14, but this is just awful! The purse arrived today (2/7) and it is so cheaply made that I will be surprised if it lasts a week! Yet the picture on Wish is the exact pic on the company's website, but the wording might lead some to believe it's the real deal. I will never purchase anything from this site, and my daughter will never again!

Date of experience: February 7, 2017
California
6 reviews
11 helpful votes
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It's from china people.
February 8, 2017

I love wish. I have probably purchased over $150 worth of stuff from them. Bag stuffers for kids parties, "as seen on tv" kind of things (love my hair curlers), and even baby toys.

I recommend reading the descriptions really well and if you question it don't get it. Also you have to look at the store review because the products come from different places. I have paid attention to the little things and give them a month to ship and I have only had one item not show up. They refunded my money right away.

You can get things on this site that are about a 500% mark up in the us, but you need to PAY ATTENTION! Also this stuff is from China. It's most likely made in China or a near by country. If you have an issue with that. Go buy something down the street for 500x more.

Date of experience: February 7, 2017
Texas
1 review
2 helpful votes
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The prepaid Visa card only had 3 dollars on it left and I used 1 to buy a necklace but the other 2 dollars disappeared wtf

Date of experience: February 6, 2017
California
2 reviews
5 helpful votes
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Too bad I had to post on sitejabber in order to receive a refund! If they would have been reasonable from the beginning, this would never have happened.

*Language redacted by admin

Date of experience: February 6, 2017
Kansas
1 review
2 helpful votes
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Bought several things all broke or didn't work at all total ripoff nothing is what is advertised plus if you buy multiple items all at the same time they charge individual shipping when all 5 things would have fit easily in one envelope... sucks stay clear

*Language redacted by admin

Date of experience: February 6, 2017
Texas
1 review
7 helpful votes
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WISH.COM CHARGED MY DEBIT CARD OVER $227! I CAN'T GET ANYONE ON THE PHONE, ONLY EMAIL. BEWARE! DON'T EVERY GIVE THEM YOUR CREDIT INFORMATION!

Date of experience: February 6, 2017
New York
1 review
6 helpful votes
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Bad for business
February 6, 2017

I will never order nothing from them again. I had ordered a wig two weeks ago and haven't received anything yet. I got the email with the tracking number and confirmation number but still I haven't received my product. This is so not good

Date of experience: February 6, 2017
Poland
1 review
8 helpful votes
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This company is a fraud fishing creditcard card numbers - they let you make few purchases and when packages wont appear or apper empty or containing broken/used/conterfeit items they block your account so that you could not mąkę any complain. They wont give you refund, just send you automatic answer that your account is blocked and you should send them the photo of your card to unblock your account. But even od you would - they wouldnt unblock it.

Date of experience: February 6, 2017
Missouri
1 review
8 helpful votes
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Wish I hadn't
February 5, 2017

The clothing item had a huge flaw in the front, and was sized XL and fit like an XS.
Never again for me!

Date of experience: February 5, 2017
Illinois
1 review
6 helpful votes
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I ordered the ipocket I saw advertised on Facebook, spent 58.00 on December 11. I got the confirmation email and a tracking number at that time. I have never heard anything else from them. When I track it, I get a confusing answer involving arrival to china? I finally sent them an email a couple of days ago and got a confirmation they received my correspondence and they are "looking into it" and nothing since then. Here we go again. I would totally say I have been scammed if it weren't for some reviews saying others do EVENTUALLY get what they ordered. HMMMM... it's no way to run a business.

Date of experience: February 5, 2017
Massachusetts
1 review
3 helpful votes
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I would have to say ive recvd 2 sets of lights for my truck they are exactly i mean EXACTLY THE SAME LIGHTS THAT COST 300.00 AND I PAID LESSS THAN A HUNDRED

Date of experience: February 5, 2017
Ohio
1 review
3 helpful votes
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Buy beware
February 4, 2017

We ordered several things that never showed up no refund no answers. Scam scam scam they have no contact info and if anything does show up it's a joke I ordered a top that did actually come in it was pretty much make paper

Date of experience: February 4, 2017
Canada
1 review
4 helpful votes
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Dont waste your money
February 4, 2017

I had ordered dozens of items with Wish and some items came quickly and were 100% great quality. You must be aware not all sellers on wish are equal and no matter how much you study reviews and photos and seller ratings as I did you will still end up disappointed. I have 14 items that never came and wish said i was refunded which i have to check my card to see if it was really refunded. They claim the items will still come even after refund. I have yet to see anything come in. Whats going on Wish?

Date of experience: February 4, 2017
Canada
1 review
3 helpful votes
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Never comes
February 3, 2017

Bought some stuff on like Dec 1 and said would be here on DEC 26 then said it would be late for 5 days and just got it around Jan 20
I would not buy from this site unless your ready to

Date of experience: February 3, 2017
South Carolina
1 review
1 helpful vote
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Good so far
February 3, 2017

I ordered three things on 1/16/17. It says they should be here around 2/16/17. Today I got one of my ideas and I am watching to see where my ideas are. I bought two necklaces and a face mask.

Date of experience: February 3, 2017
Wisconsin
1 review
4 helpful votes
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Stupid
February 3, 2017

Its very stupid they say u get the first thing free and when you order something it never shows up its very stupid

Date of experience: February 3, 2017

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA