business logo of Wish

WishReviews 8,285

1.9
How would you rate Wish?
grey star
grey star
grey star
grey star
grey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Australia
1 review
10 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Send Message
Share Review
Report Review

I ordered 2 ipockets for Christmas and they never arrived. After sending multiple emails and getting a load of bull$#*! back from them a couple of times, still no products. Wherever you are or whatever they are selling, never never buy anything from this sham of a company. They are shoddy crooks. I'm disgusted.

Date of experience: February 2, 2017
Canada
1 review
3 helpful votes
Follow Shilo L.
Unfollow Shilo L.
Send Message
Share Review
Report Review

Well where to begin with Wish? I have ordered 7 things total from Wish only two of which actually showed up before the guaranteed delivery date. Out of the two things that did show up both were way smaller then I thought they would be. I am a 3XL shirt size in Canada. To be on the safe side I ordered a 5XL and it was way to small. They even threw a 5XL sticker over top of a 2 XL sticker on the Tag lol. The other item I ordered was a set of 5 canvas prints that were way smaller then they looked on the photo. They were however the stated size I ordered. I just assumed they would be bigger then they actually were. The price of Wish is great and as far as quality goes it is what it is. You get what you pay for at least if it shows up you do anyway. As far as the other items I have ordered none of them have arrived yet. 2 of the items are well past a month late and another 3 are at this point a week late. The tracking numbers say the items arrived in Canada and to expect deliver in 14 to 19 days but that was a month ago and still they have not arrived. And tracking does not continue after the airplane touched down it seems. What I did like from Wish was the immediate refund I got for items that did not arrive by the delivery date. They put the money back on my card by the next day everytime. The problem is I want the stuff I ordered and was expecting. I have a baby due in a week, where the hell am I going to find a $10 dollar diaper bag now?

Date of experience: February 2, 2017
Canada
1 review
2 helpful votes
Follow Steph F.
Unfollow Steph F.
Send Message
Share Review
Report Review

F***ing stupid.
February 1, 2017

These people are a sham. I ordered 2 necklaces for Christmas and they never showed up, then I ordered another pair of leggings. "One size fits all" they said. Yeah ok maybe if one size meant something between twigs and chicken wing. Then finally I ordered a matress topper and I sent them a photo of the item I recieved they wanted another photo as proof before they gave me a refund. I had to make a claim with PayPal. Such a bull$#*! app. I order online a lot and rarely have a problem - whether it be Ebay or Amazon or some other online shopping shop but this Wish app is a joke. Nothing but problems. All around issues. Never using it again. They try to suck you in with their cheap, rock bottom prices.

Date of experience: February 1, 2017
Canada
1 review
0 helpful votes
Follow Rodolfo B.
Unfollow Rodolfo B.
Send Message
Share Review
Report Review

They never deliver.
February 1, 2017

I've been waiting for my item for 3 months. I don't think they mean serious business. Don't let them make you another victim of this scam called Wish.com.

Date of experience: February 1, 2017
Colorado
1 review
1 helpful vote
Follow Laura Z.
Unfollow Laura Z.
Send Message
Share Review
Report Review

Thieves
February 1, 2017

My shipping date was changed twice and I still never got what I ordered. Today I was notified by my PayPal account I got a partial refund of $3.00 but my purchase cost was $13.60. Friggin jerks!

Date of experience: February 1, 2017
Wisconsin
1 review
1 helpful vote
Follow Tony H.
Unfollow Tony H.
Send Message
Share Review
Report Review

I order something from wish and never got it the say they can only refund my money the same way I payed. So they will not give me money back

Date of experience: February 1, 2017
AE
1 review
1 helpful vote
Follow Mhemed A.
Unfollow Mhemed A.
Send Message
Share Review
Report Review

Never shipped
February 1, 2017

I order some items for more than 30 days and they said we couldn't contact you! So the item shipped back, this website is fake I am sure

Date of experience: February 1, 2017
Canada
1 review
2 helpful votes
Follow ren k.
Unfollow ren k.
Send Message
Share Review
Report Review

I have ordered multiple items of this site. Most of it never arrived after waiting 30 + days. Yes i got my refund. But what is the point of shopping on wish when you never get your stuff. It's a joke. And even the stuff you do get is low in quality.

Save your cash. Save your time. Just don't bother

WISH they got their $#*! together

Date of experience: January 31, 2017
Minnesota
1 review
2 helpful votes
Follow Joan V.
Unfollow Joan V.
Send Message
Share Review
Report Review

Ordered several things within the last month... a few things started coming. Terrible! Its like they show you the pic of an item they are knocking off and laughing at you because they have your money. Customer service is a joke! If you order from them, be prepared to be disappointed!

Date of experience: January 31, 2017
Canada
1 review
1 helpful vote
Follow Alicia R.
Unfollow Alicia R.
Send Message
Share Review
Report Review

Absolute trash
January 31, 2017

For a brand name company their services are terrible. I ordered several items in October that where due to arrive in the first week of January. Its now February and have only just received a refund for my items. Although, they did refund my money, I never received a reason for my items being delivered or an apology. If you dont want to be scammed don't order from wish.

Date of experience: January 31, 2017
Oregon
1 review
2 helpful votes
Follow J H.
Unfollow J H.
Send Message
Share Review
Report Review

I bought a present for my mother for Christmas, a month before December, and it's feburary now, I sill have not gotten the package. I also reviewed my bank account activity, and it showed that wish.com had charged 3 times for that product, even when wish.com's customer services claimed that they have refunded me. Very unsatisfied.

Date of experience: January 31, 2017
Canada
1 review
5 helpful votes
Follow d h.
Unfollow d h.
Send Message
Share Review
Report Review

I have to say that this website does ship the items ordered and will refund if item is not received or out of stock.
HOWEVER, all the reviews you see on the "Geek" app or on the app for their parent company "Wish" are 100% FAKE.
I have read reviews they write under my profile. They post reviews I HAVE NOT WRITTEN under my name and give themselves 5 start and excellent reviews.
Please blow the whistle on this practice as it is taking advantage of consumers by purposely misleading potential buyers.

Date of experience: January 31, 2017
Texas
1 review
2 helpful votes
Follow Mike C.
Unfollow Mike C.
Send Message
Share Review
Report Review

Poor in all departments
January 31, 2017

I am a very unsatisfied customer. I found the product that I bought from your website to be of inferior quality. The shipping was three weeks late, and the product did not fit. Now I can not get customer support to answer my emails or give me a solution on how to return this garbage for a refund.

Date of experience: January 31, 2017
GB
1 review
5 helpful votes
Follow lauren s.
Unfollow lauren s.
Send Message
Share Review
Report Review

I ordered some film for my instant camera and i got a bit of plastic?... Dont order from them! They will take your money and when you try get in contact with them they dont reply or take ages! The delivery also takes 1month plus

Date of experience: January 31, 2017
Pennsylvania
1 review
2 helpful votes
Follow Sharon c.
Unfollow Sharon c.
Send Message
Share Review
Report Review

I didn't like it at first cuz the picture online was different. More sparkly. This one I got was brown then when I wear it turns purple like a mood ring. Wierd.

Date of experience: January 30, 2017
California
2 reviews
5 helpful votes
Follow Jim H.
Unfollow Jim H.
Send Message
Share Review
Report Review

I agree that one star is too high a rating for what I've received thus far. I ordered a four-part painting. The cost, I should have believed, was too good to be true, even after shipping. The product arrived as four rolled-up canvases that looked nothing like the original pic advertising the product - very washed-out and much smaller than the "dwarf" couch over which they hung in the pic.

Shipping: OMG! I realize that they project a date about a month after you order, but I also believe that the shipping charges and times are not visible until after you commit to the order. You've already committed yourself to a purchase, and so they have you!

I'm NOT one of the naysayers who says we need to only buy American, and by no means would I ever discourage international trade and the chance for other countries to introduce products to us - but this (and I'm sure, hundreds of other goods and vendors) is a supreme rip-off! My single little purchase doesn't mean anything, but the millions of dollars that are gained by companies that know what a hassle it is for the consumer to obtain a refund - means that they are pretty insulated from retribution or prosecution (Ever try to take a Chinese company to small claims court? Is there even such a thing?). The concept of really cheap stuff if great - but the problem is that it is "really cheap stuff!"

Date of experience: January 30, 2017
Florida
1 review
10 helpful votes
Follow Melissa S.
Unfollow Melissa S.
Send Message
Share Review
Report Review

Fake fake fake
January 30, 2017

Do not buy. It's all counterfeit and fake. They use pics of real products but that isn't what you receive

Date of experience: January 30, 2017
Washington
1 review
6 helpful votes
Follow Michael L.
Unfollow Michael L.
Send Message
Share Review
Report Review

Where do I start?!
January 30, 2017

I could write paragraphs of how incredibly disappointed I am that I even downloaded this app and spent money but I'll keep it short. They take FOREVER to deliver, if they deliver at all. The site is suppose to give you updates on your delivery status once you place an order but their system never delivers accurate updates. If something does happen to go wrong with an order maybe you'd think to call? No, because there is nobody to call. There is a number, but they tell you to email them. Now to be fair, they do email you back but they always have an excuse or reason why something went wrong. The customer service is no bueno. In short, I will NEVER use this app again. I'd rather punch myself in the face.

Date of experience: January 30, 2017
NL
1 review
6 helpful votes
Follow Tom K.
Unfollow Tom K.
Send Message
Share Review
Report Review

Terrible platform
January 29, 2017

My order was cancelled twice from a seller at the platform. The 2nd time this happened wish.com decided that my(!) profile is fraud, blocked it and are now delaying the refund for my 2nd cancellation (requesting photo of my credit card, prof of ID, etc.). The photo of my credit card is now freely available on a publicly accessible webpage. I am done with this sh*tty page, I can only warn overone from using it!

Date of experience: January 29, 2017
California
1 review
4 helpful votes
Follow Jo C.
Unfollow Jo C.
Send Message
Share Review
Report Review

Horrible. Do not buy from them. Took nearly 8 weeks to arrive after the oromised 3 weeks. Emailed several times to inquire and no response. Finally received the item and it didn't work. Emailed them to return it and they refused to return even though their return policy says you can.

Date of experience: January 29, 2017

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA