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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Delaware
1 review
11 helpful votes
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Was trying to buy a $1 item and instantly got an error message and told me to press the "contact customer service" button. After doing so, it asked me to verify my email and asked me to send a picture of either the credit card I was using or the bank statement to verify it was real... NO MERCHANT IS SUPPOSE TO DO THIS. Major scam. I'm actually disappointed because I really wanted that cute item.

Date of experience: March 2, 2017
Ann L.
New Jersey
1 review
4 helpful votes
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Never received my necklace , this is a scam. Sent 3 emails, they never respond.stay away from this site. I just want someone to respond to me.

Date of experience: March 2, 2017
Pennsylvania
1 review
4 helpful votes
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Ordered cell pho e accessories on xmas day recieved tracking number several days later. Tracking never updated, I contacted CS and was advised to wait an additional week. After that week and no update I contacted several more times and was ignored. After I threatened to file a dispute they offered a refund and failed to issue a refund. Disputed charge with my credit card. Scam artists pkease dont order from them! Save yourself the problems!

Date of experience: March 2, 2017
Texas
1 review
10 helpful votes
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I don't like to order online bcuz of the nightmares from ordering pass. Lol Well I thought I'll give it another chance. I shopped for about two hours. I made a small order to test the size, quality and appearance. I placed my order, paid and the nightmares begun didn't receive a thing. Now the nightmare begins. A few days later I decided to check in my order. Well, the company had no order. They found the free gift order that i paid $1 for just for shipping thanks for shopping with them. You know the next logical question! SMHH I could only communicate with them by email. They sent the same letter thanking me for notifying them of the problem. It seems like a computer sending is issues the same letter asking for more info. After a week of no communication and bring sent the exact same response, I had no choice but cancel payment. The credit agent was also unable to get anyone. Thank goodness creditors realized online service is also the nightmare. Had no problem getting my money back. The bad thing is thier items looked nice and affordable. They caught my eyes and I went against one of my big rules. I ordered at least 20 items just to know how the sizes fit, quality and appearance compared to the pics.
I WOULDN'T RECOMMEND THEM TO MY THE GOOD, UGLY OR BAD PEOPLE! NOT EVEN MY ENEMY IF I HAVE ANY.
BAD BAD BAD ALL THE WAY AROUND! JUST TERRIBLE!

Date of experience: March 2, 2017
Australia
1 review
7 helpful votes
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Unable to contact
March 1, 2017

I received the wrong item. As requested, I tried to upload a photo of what I received but after 15 minutes the photo still hadn't uploaded I gave up, never to buy from this site again.

Date of experience: March 1, 2017
New Jersey
2 reviews
9 helpful votes
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Bad
March 1, 2017

Not good very poor communication and just all stay away from this site might seem good but it really isn't good at all

Date of experience: March 1, 2017
Belgium
1 review
7 helpful votes
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Phone case
March 1, 2017

Recently i ordered a case for my phone on WiSH. What i actually have received was scandalous, amateurish and disgusting.
Or i am going to re-order by this website? The answer is definetly no!

Date of experience: March 1, 2017
California
1 review
6 helpful votes
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I went on there site and put the app on my phone. To check out the items that they had at reasonable prices. Not knowing that they would take my money then block me from the site. I paid $395.68 for my items I received a confirmation email from them. Then two days later I received another email from them stating that they blocked me from their website. I've never heard of a business doing this before I normally shop on amazon. And that's where I will continue on shopping I will never shop on Wish again nor will I refer it to any of my friends and I will be taking it off my Facebook too. So be warned that they will take your money they have no real customer service number to call so you can find out what's going on and they don't answer their emails for up to three days.

Date of experience: March 1, 2017
Washington
1 review
8 helpful votes
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I purchased a pair of boots which I never received, I was given three different arrival dates which never came. I checked the site to track my order and it said it was shipped but I never received it. I really was looking forward to my items but they just $#*!ed me out my money. This site is a scam...

Date of experience: March 1, 2017
GB
1 review
7 helpful votes
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SCAM
February 28, 2017

THEY TOOK 400 POHNDS OUT OF MY BANK ACCOUNT! I was given that money by a late relative who saved her whole life for me to go to college. I was broke and used a little of money to get christmas presents and all my money was gone. I'm trying to pay it all back in by working but i'm only young it's hard

Date of experience: February 28, 2017
New York
1 review
3 helpful votes
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DO NOT USE WISH SITE!
February 28, 2017

They will blank your order history and you have no way to get your item if not received.
Total garbage products and as always. "you get what you pay for, or sometimes, NOT".

Date of experience: February 28, 2017
New York
1 review
4 helpful votes
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I had to deactivate my Facebook acct cuz of hackers. My entire order history got deleted when I did that. I have not received the order history back and give me one lying useless link after the other. They wanted me to send a screenshot of my debit card purchases because I saw a charge I can't account for. That proves that they have my order history. They even gave me a fake Imgur link! I hope they rot in hell!

Date of experience: February 28, 2017
Canada
1 review
2 helpful votes
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Ordered 4 items at the beginning of December 2016 several delays and b. S. apologies 1 item arrived 3 have been refunded and supposedly I can keep the other 3 when they arrive. They are in transit for the past 45 days over the expected and delayed x2 delivery. I will never buy from this site again. The one item that did arrive was definitely NOT what was advertised and what I thought I was buying.

Date of experience: February 28, 2017
North Carolina
1 review
3 helpful votes
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Defective Jewelry Set
February 28, 2017

Order several jewelry sets from wish and items was like plastic that was already broken apart in package on arrival.Be very careful when placing orders on Wish.

Date of experience: February 28, 2017
Indiana
1 review
5 helpful votes
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Wish Sucks
February 28, 2017

I bought a sweat shirt that the size is nothing what I ordered, it cost more to send it back then what I paid. I will be writing a review and asking friends to repost. Get you sizes where they fit the true size

Date of experience: February 28, 2017
Texas
2 reviews
25 helpful votes
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After two months, I finally filed a claim with PayPal to get a refund. Instead of a refund, they shipped the product right away. From other reviews, it would appear this is their business model.

Date of experience: February 28, 2017
Denmark
4 reviews
3 helpful votes
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Wish is amazing
February 28, 2017

I've used them for 1 or 2 years now and i have little to no complaints. Skip the complaints, because Wish are the best shopping mall, you can find in your pocket. The best costumer service, money-back gurantee and of cause, some awesome products. Some better than others.

Date of experience: February 28, 2017
Canada
1 review
7 helpful votes
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SCAM
February 27, 2017

Wow i cant believe its the same story with almost everyone! Mine is the same; i ordered some items about two months ago still havnt got $#*! cant email them because it keeps telling me sending failed inbox full so im assuming their email is full from everyone wondering what the $#*! is going on. My question is how can Wish be a sponsored app when they rip so many people off?

Date of experience: February 27, 2017
Pennsylvania
2 reviews
3 helpful votes
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Ordered 3 items. Two were received after 2 months, one of these 2 was the wrong color.
The third item has still not shown up after 3 months.
Still trying to solve the issue.
Forget it!

Date of experience: February 27, 2017
New Mexico
1 review
4 helpful votes
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Real review
February 27, 2017

I've ordered many things from wish, purses wallets makeup brushes, makeup, a few shirts. I've only ever had maybe two problems I ordered a curling iron for maybe 20 bucks, it usually takes a while (as the site SAYS) it came and it didn't work I got my money back within a week. No problem. The only thing I've ever been reluctant to buy off wish are the clothes, I had ordered a T-shirt and when it came I was slightly disappointed because although it was the right design it was a cheap itchy fabric and I haven't worn it since. But the main thing is when your paying no more than literally a COUPLE dollars for something you honestly CANNOT expect it to be something that's high quality if your looking for clothes obviously go elsewhere but anything else I've received was on the day it was scheduled to arrive and I still use all of it to this day.

Date of experience: February 27, 2017

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA