The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
Was trying to buy a $1 item and instantly got an error message and told me to press the "contact customer service" button. After doing so, it asked me to verify my email and asked me to send a picture of either the credit card I was using or the bank statement to verify it was real... NO MERCHANT IS SUPPOSE TO DO THIS. Major scam. I'm actually disappointed because I really wanted that cute item.
Never received my necklace , this is a scam. Sent 3 emails, they never respond.stay away from this site. I just want someone to respond to me.
Ordered cell pho e accessories on xmas day recieved tracking number several days later. Tracking never updated, I contacted CS and was advised to wait an additional week. After that week and no update I contacted several more times and was ignored. After I threatened to file a dispute they offered a refund and failed to issue a refund. Disputed charge with my credit card. Scam artists pkease dont order from them! Save yourself the problems!
I don't like to order online bcuz of the nightmares from ordering pass. Lol Well I thought I'll give it another chance. I shopped for about two hours. I made a small order to test the size, quality and appearance. I placed my order, paid and the nightmares begun didn't receive a thing. Now the nightmare begins. A few days later I decided to check in my order. Well, the company had no order. They found the free gift order that i paid $1 for just for shipping thanks for shopping with them. You know the next logical question! SMHH I could only communicate with them by email. They sent the same letter thanking me for notifying them of the problem. It seems like a computer sending is issues the same letter asking for more info. After a week of no communication and bring sent the exact same response, I had no choice but cancel payment. The credit agent was also unable to get anyone. Thank goodness creditors realized online service is also the nightmare. Had no problem getting my money back. The bad thing is thier items looked nice and affordable. They caught my eyes and I went against one of my big rules. I ordered at least 20 items just to know how the sizes fit, quality and appearance compared to the pics.
I WOULDN'T RECOMMEND THEM TO MY THE GOOD, UGLY OR BAD PEOPLE! NOT EVEN MY ENEMY IF I HAVE ANY.
BAD BAD BAD ALL THE WAY AROUND! JUST TERRIBLE!
I received the wrong item. As requested, I tried to upload a photo of what I received but after 15 minutes the photo still hadn't uploaded I gave up, never to buy from this site again.
Recently i ordered a case for my phone on WiSH. What i actually have received was scandalous, amateurish and disgusting.
Or i am going to re-order by this website? The answer is definetly no!
I went on there site and put the app on my phone. To check out the items that they had at reasonable prices. Not knowing that they would take my money then block me from the site. I paid $395.68 for my items I received a confirmation email from them. Then two days later I received another email from them stating that they blocked me from their website. I've never heard of a business doing this before I normally shop on amazon. And that's where I will continue on shopping I will never shop on Wish again nor will I refer it to any of my friends and I will be taking it off my Facebook too. So be warned that they will take your money they have no real customer service number to call so you can find out what's going on and they don't answer their emails for up to three days.
I purchased a pair of boots which I never received, I was given three different arrival dates which never came. I checked the site to track my order and it said it was shipped but I never received it. I really was looking forward to my items but they just $#*!ed me out my money. This site is a scam...
THEY TOOK 400 POHNDS OUT OF MY BANK ACCOUNT! I was given that money by a late relative who saved her whole life for me to go to college. I was broke and used a little of money to get christmas presents and all my money was gone. I'm trying to pay it all back in by working but i'm only young it's hard
They will blank your order history and you have no way to get your item if not received.
Total garbage products and as always. "you get what you pay for, or sometimes, NOT".
I had to deactivate my Facebook acct cuz of hackers. My entire order history got deleted when I did that. I have not received the order history back and give me one lying useless link after the other. They wanted me to send a screenshot of my debit card purchases because I saw a charge I can't account for. That proves that they have my order history. They even gave me a fake Imgur link! I hope they rot in hell!
Ordered 4 items at the beginning of December 2016 several delays and b. S. apologies 1 item arrived 3 have been refunded and supposedly I can keep the other 3 when they arrive. They are in transit for the past 45 days over the expected and delayed x2 delivery. I will never buy from this site again. The one item that did arrive was definitely NOT what was advertised and what I thought I was buying.
Order several jewelry sets from wish and items was like plastic that was already broken apart in package on arrival.Be very careful when placing orders on Wish.
I bought a sweat shirt that the size is nothing what I ordered, it cost more to send it back then what I paid. I will be writing a review and asking friends to repost. Get you sizes where they fit the true size
After two months, I finally filed a claim with PayPal to get a refund. Instead of a refund, they shipped the product right away. From other reviews, it would appear this is their business model.
I've used them for 1 or 2 years now and i have little to no complaints. Skip the complaints, because Wish are the best shopping mall, you can find in your pocket. The best costumer service, money-back gurantee and of cause, some awesome products. Some better than others.
Wow i cant believe its the same story with almost everyone! Mine is the same; i ordered some items about two months ago still havnt got $#*! cant email them because it keeps telling me sending failed inbox full so im assuming their email is full from everyone wondering what the $#*! is going on. My question is how can Wish be a sponsored app when they rip so many people off?
Ordered 3 items. Two were received after 2 months, one of these 2 was the wrong color.
The third item has still not shown up after 3 months.
Still trying to solve the issue.
Forget it!
I've ordered many things from wish, purses wallets makeup brushes, makeup, a few shirts. I've only ever had maybe two problems I ordered a curling iron for maybe 20 bucks, it usually takes a while (as the site SAYS) it came and it didn't work I got my money back within a week. No problem. The only thing I've ever been reluctant to buy off wish are the clothes, I had ordered a T-shirt and when it came I was slightly disappointed because although it was the right design it was a cheap itchy fabric and I haven't worn it since. But the main thing is when your paying no more than literally a COUPLE dollars for something you honestly CANNOT expect it to be something that's high quality if your looking for clothes obviously go elsewhere but anything else I've received was on the day it was scheduled to arrive and I still use all of it to this day.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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