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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Wisconsin
2 reviews
5 helpful votes
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Scam!
May 16, 2017

Subscribed and got one free makeup sponge for 1$ postage. DEAL? Almost everything I put in my cart went up in price from the advertised price or postage was so high it could no longer be considered a deal. When contacting the company they indicated sellers can charge more for different sizes or colors but I checked out all the colors and sizes of numerous clothing items and all options were increased! Scam! I plan on filing a consumer protection complaint.

Date of experience: May 16, 2017
Alaska
1 review
3 helpful votes
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I would give it no stars if that were an option. Shoes said stitched genuine leather. They arrived and were glued plastic. I couldn't get ahold of customer service and the return link online wouldn't work. Luckily my credit card company refunded my money.

Date of experience: May 16, 2017
Kentucky
1 review
3 helpful votes
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Spent $200 on various items and it all arrived as predicted however every item is extremely low quality. The swimsuits, I can't imagine wearing in water as thin as they are. Straps look like they are ready to break as soon as you slide it on. The dresses remind me of a cheap, poorly made Halloween costume material. I'm so mad at myself I watched the items for over two weeks before I ordered, convincing myself I couldn't find this styles in my hometown. Smh now I'm out of $250 and stuck with garbage. If anyone has intel on how to contact someone I love to hear. I've been reading the comments. I'm bummed I didn't see this site before ordering. I could kick myself.

Date of experience: May 16, 2017
West Virginia
2 reviews
2 helpful votes
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Cancelled Order, was billed, poor quality, want money Refunded, *******731! I have received a sweater, it's so thin and Poor Quality!

Date of experience: May 16, 2017
Nevada
1 review
3 helpful votes
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Their stuff is cheap, falls apart. Half the time it doesnt arrive. It doesn't look like the pictures, and their customer service is of no help.

Date of experience: May 16, 2017
Florida
1 review
2 helpful votes
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I tried to return defected item but never received a label for it and now i paid for the defected item and no where to return them or refund. Sad
I gave a start just to make a comment.

Date of experience: May 16, 2017
GB
1 review
8 helpful votes
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Thank You All
May 16, 2017

I think I have just saved myself a lot of money & stress. I came across this site via FB, a pair of shoes I thought were great, so I went browsing & ended up with a shopping trolley value of £100's. Fortunately before I went ahead with my purchase I decided to conduct some due diligence & am I relieved I did that! Yes not all the reviews are negative but overall it's not encouraging reading. So thank you all, pos/neg reviewers, it's appreciated. Needless to say, I didn't make my purchase.

I would finally advise that any purchases made from wish.com should be via PayPal, that way you have the security of consumer protection of your remittance & control of when they (wish.com) get paid.

Date of experience: May 16, 2017
California
1 review
5 helpful votes
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Bad start.
May 16, 2017

I decided to try to contact Customer Support BEFORE making a purchase. Just to see if there's a live human wanting to help. You'd think that would be simple. It's actually not possible.

The "Contact" button on the Contact page requires you to re-sign in to your account. I did, and it rejected my password which I am positive is correct.

So I clicked on "Reset Password". The message says that I can not reset my password. So I clicked on "Help with Password". Same message.

That's it for me, I wouldn't dream of making a purchase from this kind of business.

Date of experience: May 16, 2017
Georgia
1 review
3 helpful votes
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I have requested over 30 times in the last past 24 to 48 hours for a reset password link to be sent to my email address and still have not received it. Wish needs a better customer service support team and not an automated system! All I want is my orders I paid for to arrive now and ill never again order from wish again. Wish is so not meeting my needs as a customer. They need to hire real people to be there customer service support team and not an automatic system.

Date of experience: May 16, 2017
New Zealand
1 review
4 helpful votes
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Rubbish
May 16, 2017

Very poor quality - cheap fabric (looks nothing like the pictures' advertised). Sizing is stuffed up. Bombarded with emails to purchase items - non stop - does your head in (continusely). Very disappointed customer - gutted.

Date of experience: May 16, 2017
Canada
1 review
4 helpful votes
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Meh
May 15, 2017

Good prices but there tracker is always off by at least 2 weeks my girlfriend ordered something in October and she received the last thing end of April
And remember you get what you pay for

Date of experience: May 15, 2017
Texas
1 review
5 helpful votes
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Scam!
May 15, 2017

I have ordered at least 15 items from this stupid site. Their tracking shows the items were delivered, and yet they never are. I then contact them and they tell me my items were delayed? So then why do they say they were delivered? I believe they think if you wait long enough, you will forget about your items and then they keep your money. I would NEVER order from them again. Terrible and you can't even review the sellers until you receive the items.

Date of experience: May 15, 2017
Ireland
1 review
9 helpful votes
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Total Scam
May 15, 2017

I was charged for my order and the next day I received email that my account it's been blocked because of suspicious fraud activity and that I will be refunded which of course never happened. They asked me to send photo of my credit card with the credit card number covered, so they will unblock my account. I sent them photo, they unblocked my account but I never received my money back. After many emails sent I always received the same copy/paste answer that "the amount is refunded and I need to check with my bank", I have the bank statement to prove that I was charged and never refunded, but they're still telling me that I need to check with my bank. I read a lot of bad reviews about them, it was all suspicious to me and that's why just to test them I ordered a simple USB cable worth couple of euros, luckily I didn't ordered something bigger. Until today I never received my money back! Be careful people!

Date of experience: May 15, 2017
Ireland
4 reviews
4 helpful votes
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From China
May 15, 2017

Shipping took months. Stuff did not fit. Need to buy larger size. But since it comes from China I won't be purchasing with them again.

Date of experience: May 15, 2017
Oklahoma
1 review
5 helpful votes
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Wendy T. Thank you for your post. I just started a order from Wish for the first time and i am not happy that my orders has not arrived considering i put my order in April 27th and it is now May 15th. As i normally do most of my online purchase from Amazon. Its pretty scary they have already taken the money out of my account but still waiting on the merchandise.

Date of experience: May 15, 2017
North Carolina
1 review
1 helpful vote
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Love it :)
May 14, 2017

I order mostly all my makeup, gotten a couple shirts, etc. Be careful of your a plus size like me, their sizes are ran differently. Some of the stuff takes a few weeks to get here, they are shipping from China. Other than that, love em. Great customer service, not a scam!

Date of experience: May 14, 2017
Colorado
1 review
2 helpful votes
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I don't like wish it let me down I thought I could trust this app I heard it all on ads and apparently it does not deliver your stuff well know I know to not trust to buy anything cheap

Date of experience: May 14, 2017
Colorado
4 reviews
8 helpful votes
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It cost more to ship then the cheap crap they sell just say I know I'm not the only one thinking it!

Date of experience: May 14, 2017
South Africa
1 review
1 helpful vote
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Confused.
May 14, 2017

Hi. Sorry I did order but still I didn't get now more then 3 weeks. So now what I do cos it's first time for me.

Date of experience: May 14, 2017
Washington
1 review
2 helpful votes
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I LOVE wish. I have ordered many things from this site, usually for little or no money (just the 2 dollar shipping), with no hassles. Yes, it takes awhile to get to you, but if you aren't requiring that item in "due time" you are saving a lot of money with this site. Just be patient, and SMART about your purchase. For example, I would NOT insist on buying a digital camera for 70 dollars if it is being shipped all the way from china. YeH... don't expect a 70 dollar brand new digital camera from China to be sent quickly through customs let alone come in one piece or in working condition. Just have fun getting cheap clothes and other miscellaneous items and have the same expectations as you would a used item from a thrift store. It's a cool site.

Date of experience: May 14, 2017

About the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.


wish.com
Founded in 2011
San Francisco, CA