The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
Ordered 2 items. Over a month later and nothing. They refunded me, and all of a sudden the tracking bar disappeared, which leads me to believe they are full of crap and never sent it in the first place.
I've already warned a few people never to do business with wish.com.
Took a long time to get it then my XL shirt had to been marked wrong because it's sooooo small.
Not worth it to return it
Customer service is non-existant. Responces are non-existent. Of the 6-items I tried to purchase, I only received 2-items. One was a digital video camera, but was missing remote. Nothing was done about it. Etc. Etc. Etc. And such is life when dealing with China and customs!
I recently placed some orders at wish.com and I really wish I read reviews on this site first. I'm still waiting for my items. So far my experience with this site sucks! Once you set up an account with them and place an order, when you click on something you are interested in, there is a thing on the bottom of your phone that you can swipe and automatically buy the item. By accident I swiped it. I tried to cancel the order and as soon as I hit cancel it said, oops, you need to select and item. Which I did. Needless to say I was never able to cancel it. Amazon is so much easier and way better than wish.com.
I would like to give this website a 0 but that is not an option. I ordered a product back in Jan 2017 and received it May 12,2017. Because it arrived really late and because the box was really damaged, I asked for a refund and the representative said they could not because it has been more than 30 days. How am I suppose to ask for a refund if I did not receive the package until 5/12/2017. Worst website ever!
I have ordered many things from Wish and a few things have not turned up, yes they email back quickly and refund the money quickly but not the point, I would perfer the merchandise. Just disappointed that I am not recieving the merchandise, this is not with all my purchases but it has been with 4 of the things I ordered.
I ordered 1 pair of shoes men's size 13 1/2 as sent boys size 5. Ordered 7 men's hoodies and polo shirts was sent women's medium and women's large. Ordered 1 men's small fleece jacket received women's small. Every item sent to me was not the item I purchased, not even the name brand that I bought! Some even d tags in complete chinese rather than the english name brand I had ordered. They (wish) must truly no how the garbage merchandise is such poor quality, because they gave me refunds on almost everything and yet they didn'y even want the merchandise back! That tellsyou how $#*!ty the quality of product they are selling.
So, I read the reviews all over the internet regarding Wish merchandise and shipping/customer service. I saw many things I liked on their site and even with shipping the prices are great. Even so, I was really hesitant to order! I figured I place an order and see how it went. I expected the worst and was super surprised at the reality. 1) as soon as I ordered, I got emails letting me know what stage my shipment was in for each item. So far the first two of ten items has delivered as stated in the ends. They are both hair extensions. Both are decent quality, better than I expected. I will chronicle the rest when they come. SO FAR SO GOOD, maybe all the bad reviews have helped Wish become a better company!
Removed scornful review. Although MOST items I received were obviously a scam, I did order a couple of dvet sets which were beautiful. However, I decided to check and sure enough, the same items were cheaper on Amazon! Ive also ordered several crystals and found them to be glass, not authentic crystals. The shipping charge can be as high if not higher than the actual item. Do some research before purchasing anything, read all of the product and store reviews, verify the shipping charges (keep a copy of your original order summary), read the FULL description of each item, make sure you look for your "50% off 1st order" code and DO NOT use in conjunction with "free" items as anything free removes the 50% off discount, always look for a coupon code before placing an order, order no more than 2 - 3 items at a time, and you MIGHT do okay. BeSt of luck using this website because heaven knows you'll need it!
Clothes are not delivered as seen in picture.
Shipping and handling is very poor. Orders are not deliver as promised.
Customer Services do not reply to inquiry but if you send e-mail not registered on their system THEN they will respond & tell you your information is not in our system. Give us your last number of visa.
Wish should be ashame of yourselves! Your company is a ripoff and should be shut down! I will being doing everything in my power to do just that! I will definitely spread the word about this scamming company!
I finally got a dress today that I ordered in Dec. I was suppose to have gotten a refund for it when it did not arrive on time. Took 5 months to get here. Nothing arrives in less than 4 months. Correction I did get 1 item in less than 4 months. I don't want free stuff because it didn't arrive, I want stuff on time.
There "customer service" is no help. Never received my order they said I'm passed my 30 day return date, but I never received my package. They keep sending me a like to their return policy and it states 30 days after delivery, not projected delivery date.
I ordered at least 10 things jeans a shirt makeup shoes i only got one thing i ordered from tge which was the cheapest thing i ordered guitar strings they said theyd return my money but i used gift cards i dont eve. Have anymore and i was just out of luck for my christmas presents i bought for family joke
I absolutley love buying accessories from wish some of their clothes you have to order a size or two up but i'm always satisfied with the stuff i order and if i'm not the customer service always fixes the problem wither it be a refund or replacing the product takes forever to get the stuff you order some times but for the prices they have the wait is worth it to me
All FOUR of my packages have not arrived and when I check their statuses it says they have arrived at the destination airport on APRIL 10-12 and it is now exactly a month later and have not received them. Very disappointing and irritating. I understand it all comes from China but c'mon..
Failed to deliver product and sent me the following instead of a refund:
May 12,2017
Wish Support said:
Hello Marc,
I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.
Thank you for your patience and understanding of this matter.
Ariana
Wish Customer Service Team
www.wish.com/help
Ordered from wish many times. Ok so not everything has turned up but it does come from China, things are bound to get lost or stolen! Whenever something has not turned up then you email wish straight away and they always reply that day. Refunds are quick and easy. Would definitely order from wish again.
All the things are good quality from China shipping takes awhile but worth the wait I bought so many things it's just amazing
I bought a bikini from wish. It came faster than the estimated date fit pretty close to perfect and the material was good. It was like six bucks so id say deff worth it. Hopfully the other items I bought turn out as good. The postage did say from china tho
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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