The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
I always pay by PayPal. Always paid on time, always received what i ordered, then suddenly they would not accept my orders. They want a copy of recent paypal statement to show i order from them. Why? I have asked many times and they dont answer. I personally would not advise anyone to pay by bank card, only use paypal, it is the safest way to use this type of site. There is something wrong here, not sure, but do not feel safe sending them any details of my banking.
I'm sorry. I find it extremely difficult to take people seriously when they are unable to use basic punctuation in a review. It sounds uneducated. A similarity I have noticed in most (not all!) one star reviews is that the writer doesn't either know how to, or have time to, write a review that actually makes them seem intelligible. Not only does it make you look like a dumbass, you also come across as not being credible. If you want others to start taking you seriously, slow down and actually take time to form an intelligent response. Also, Summer P., no one can "waist" your time honey. Crack open a book!
I place an order for 2 phone ear plugs and never received them.
I contact the coustmer service several time and they claim and insisted that I received them...
Also They suggested that if I did not receive the items I should contact the post office and not them.
Be aware
Made my first order on May 4th was promised delivery on 1st july when it didnt come i was promised 8th july which has come and gone... still waiting... have stuff on cart but cant pay before i recieve first package
I get all I order and refunded if something doesn't come as promised. Some things come early, some not so early but they take care of my issues immediately.
Nice site, slow to ship sometimes, cheap stuff and cheap made, but I would buy more from them. You get what you pay for
I have ordered from here several times for my family. They are great! Packages arrive on time, items are of good quality, and prices are UNBEATABLE. They take the "middleman" out and that makes a big difference.
I have been ordering from Wish for a year or so now. The items are what can be expected for the price, and shipping to Canada seems to take a loooong time with some sellers.
The customer service is really good. They answer promptly and for every piece I haven't received on time or if the product is defected, I have gotten my money back in full.
I've spent thousands with them they said a certain item was deliverd delivered and it wasn't they gave me the run around for weeks and said they can't issue a refund so they are keeping my money on an item I never recieved I will not longer buy from them
Ordered some flip flop sandals in a size 5, when they came through are more like a size 4, no point in sending back so just kept and sold on ebay, wont order again, the sandals themselves were lovely they did take over 3 weeks to get here, but it is china,
This site is a complete scam and overall is very untrustworthy. I will never order from this site again, and people please be warned... THIS SITE is a fraud and they do not actually ship your product, but still bill your visa. Stick to amazon or something else.
Always make sure you fully read the description of the product you are buying! If you don't you'll end up without something completely different than what you thought you were buying.
I was stupid enough to buy a few things at this stage nothing has arrived but did notice delivery date on 1 thing was 3 months so I emailed to ask why and no reply I just guess the money and goods are GOOOOONE
This site is a joke, I've stupidly ordered several times from this site and each time they only send a portion of my order and "conveniently" something gets "lost" in shipping. Apparently they think either we.re too stupid to realize that they didn't ship everything, or that the item doesn't cost enough to cause the customer to pursue the missing item! Whenever you do happen to receive your order. It's cheaply made and usually the shipping costs more than the item itself. Save money and frustration because they have a computer generated response to all inquiries and you can never talk to a real person regarding your situation!
This is a ridiculously terrible app, don't bother with it. Everything I ordered has been refunded except one item that was supposed to arrive 3 months ago and I still haven't been able to get a refund on. Don't use Wish
Very horrible wasnt satisfied with anything i receivedNot what u expect to get at all dont waist your money or time i feel like im waisting my time right now
Mostly everything you buy off wish is very cheaply made. They make it seem like you're gettinf a good deal but you're not really.
I ordered hand bags at Wish, 1 bag recieved and, the price was too expensive but the bag is made of a cheap material, very disappointed. Nothing encourages me to buy more items to Wish.
I ordered an item before Christmas. After waiting 6 weeks, they informed me that I would never receive it. After contacting them twice about a refund, they explained about the huge amount of refunds they were having to processand I would be contacted. It is now July and I am still waiting!
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.