Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
Well I don't like wish because they will send you used clothes. I don't mean like the ones you can get at tj max but these look like some one wore them until they faded out or bleached them. I have had things come to my house broken and they do not want to return them.
Be very careful on things to buy on the website could range from something really good to really really bad quality. My biggest issue isn't with the quality of merchandise that I have ordered and received because I guess I have been lucky. The shipping is the issue. Every single item of merchandise ordered has its own shipping rate and after all the things add up; the shipping rate cost more than all the merchandise combined together. That's absurd!
Im having themost ridiculous service from them if they not sending me Automated mail tjry are just sending me irrelevant information regarding cancelled orders, they areconstantlytrying to deduct money out of my account which causes me extra charges all the time for declined fees and for cancelled orders. In short this app is a hige gamble for buyers especially coming to things like this which you cant even go over their offices and lay and complain you dont even know if whether this people exist or not. Terriblewebsite they sgoulf be blocked they'r giving online store a bad name in ggeneral I'll never buy anything from them. Worse their shipping takes forever on top of that you spend years trying to resolve one issue. Disrespectful team disregard for people this app should be shut
Fair price but it takes too long time to receive your item:(
Especially to Saudi Arabia, it takes more than 50 days until now
Scammers bought products, after received they wanted refund. Wish.com admins immediately gave their money and said that "you don't need to ship the item back to seller". And closed their refunds. Admins didn't ask anything to us. Buyers only put some images of products only but wrote completely unreal descriptions under the pics. For example they uploaded our copper pot images but wrote this is not copper. Or they told the size is different it is too big, but our products contains many sizes from bottom, top, holder, inside etc.on product photos. Or they just said not quality etc. Wish.com admins immediately gave tehir money. They didn't ask anything or any proof. After refunds completed we created disputes and we offered our proofs, images, videos etc. Customers didn't send any proofs. But they have taken our products and also our money. I mean wish.com gave our products and also plus paid their money back to the buyers. We lost our products also our money. We are selling goods more then 15 years on internet. Other marketplaces didn't do anything like this. Wish.com is not protecting their sellers. We will close our account today. Our security department detected scam on wish.com and wish.com supoorts them under their customer satisfaction. But these people are not real customers. They are scammers. We have all proof and will report this issue to FTC. Sellers
I have been with wish.com now since early 2016, I have never had a problem with any of their customer service! They have gotten back to me instantly when I don't get my parcels on time and always are easy to get a refund from! However I have usually had to wait a few months for anything to appear at my place So if you want something right away don't bet on wish! However some things have come before the due date most recently an elvis pillowcase that my mother loved!
You know as I'm getting ready to write this review I was about to say I don't even know what I bought anymore because it's been so long, but I remember I bought a charcoal face mask and I never received it they robbed me even threatened to report them but since it was only $2 and something I said forget it but I'll never buy from them again if I could write them a zero I would.
They just scammed me. I feel as if I've been robbed! R6857 taken from my account and passed refunds with the amount of only R4000 and still owing me R2800. Reason for refund was verification of payment information which was sent at least 3 times and was never verified. It appears to be a lie because money was taken out immediately without verification. I want my money back.
I love how easy it is to use this site and all the great deals they have! The only issue I have found is that some of the products aren't exactly as advertised but Wish was very helpful in giving me a full refund for my troubles! I would suggest only purchasing from the ones with the Wish approved star.
Wish is a scam! You can get almost anything free on it. Once you've received your product you can open a return request and attach any picture of the product and they will grant you a full refund. What a good way to get free gifts from Wish. This is a lesson well learned as a garment seller on Wish. They would just refund the customer if they say "does not fit" even if it's not our problem. The money would just go out like that. They even tell the customer to keep the product and there's no need to return. As a result we lost the product, the shipping cost and the money! So go ahead and get your free gifts from wish. It's like Christmas everyday.
I was wrong about wish. I ordered something else, and it didnt come, and I would have to redund. Ugh sometimes its just working just fine, sometimes not so great.
So when I got a laser pointer for $1 and after a month it actually came in a card with bubble wrap surrounding the item. The laser pointer I'll say wasn't metal (except for the insides like metal prongs for the battery "which didn't come with") it was mostly plastic but looked good. Something has to be wrong with this app because if something is too good to be true, then it's probably faulty as the saying goes. But so far this one thing went great. I wouldn't buy nothing over 20 (in case it never shows) and I would also only use paypal as I did. If you can get a pre-paid card of the exact amount so no one can steal more money from you with hidden charges.
Payed for a watch didnt receive then was told is over the 30 day since expected delivery so no refund. Hmm this policy sux
They didn't deliver Some of the stuffs we ordered when we tried to view the past purchases they delete all the accounts. Will Never buy from them anymore!
I don't know if it's true or not, but I heard that only about 30% - 40% only go to charity and the rest go for admin expenses. That's a bit crazy and unfair if you ask me
Clothing is all China market and sized very small. Order at least two sizes up. Mostly the items were good quality. Only got one thing that didn't work.
So far all of the items I've ordered have been of the highest quality.
My only complaint is the time it takes for them to arrive.
I am a repeat customer of Wish - I got reeled in on the" first item free, just pay shipping" but what has kept me coming back is how quickly customer service takes care of issues. Normally my items come on time or early. If they don't make it by the delivery date, I inform customer service and I am credited back immediately and told if the item does arrive to keep it as a gift for the trouble I have gone through. I haven't found any other site that is US based that will do that for the customer. The website clearly states there will be a wait for the items, there is no "rush" shipping. But I have done price comparisons, if I want to pay more and not wait, I will order from somewhere else, but most of the time I don't need what I have ordered that quickly. I recommend them and will continue to purchase from Wish.
Bought a few dresses and the material was cheap and see through. Have not ordered from them again. Medium is usually my size but the dress I got was way to big and not near a size medium.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members