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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
2 reviews
4 helpful votes
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The prices on this site for all items are hard to beat! I have bought many items from this site and do most of my xmas shopping via Wish! Lots of choice over a wide range of items from clothing to hosuehold items to electronics. Delivery can take a few weeks in some cases, but customer service is great if you ever have any queries!

Date of experience: July 21, 2017
Washington
1 review
2 helpful votes
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Scam
July 20, 2017

This is how they get you. They offer low prices, but high shipping. You get product, in my case everything I ordered large came as children's medium, way too small and wrong color and one was wrong item. They tell you to pay for shipping to send it back for a refund. They profit from overcharging on shipping and making you pay for returning wrong items. I have yet to receive a refund. Someone needs to $#*! them down.

Date of experience: July 20, 2017
Minnesota
3 reviews
3 helpful votes
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Fantastic
July 21, 2017

All i can say is i love this website. Fast shipping, great products... the shipping is usually twice the amount of the order but it depends on what you buy

Date of experience: July 20, 2017
Canada
5 reviews
47 helpful votes
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Completely honest and true
July 20, 2017
Updated review

Okay well Wish had rebilled me after giving me a refund of 40 bucks. Then they went back a month later and re billed my CC for 40 bucks. This was all done with out telling me or letting me know I found out when I couldn't use my CC and went to find out why I was over limit.
So I fought the charge I had to take screen shots of all the messages between me and the Wish staff which plainly said we will not re charge you even if you receive the items later consider it a gift to you for us not getting you your items in the time frame we said we would you can always count on Wish.
So I sent in my screenshots and gave the my side of the story it took about 2 months to finally got cleared up but got my letter from my CC company the other day and they found in my favor and have refunded my money once again to me.
So wish you can stick that where the sun don't shine and as I told you after you did this dirty trick you were losing several customers and you have me my wife and also my son and his wife and a couple more are all closing there accounts with you because you can't be trusted. My advice people is stick with EBay I have been with them many many years over 20 years and have never had a problem!

Date of experience: July 20, 2017

Nope no questions just here to post how Wish ripped me off by re billing me way after a case was closed and I tried to complain to wish but got nothing but bullshit comments back from wish and was re billed $39.01. Let me make this clear I was refunded my money it was sent back to my credit card company case was closed and months after they re billed my credit card and I just checked my statements and they did take their money. Even though some items have never came ring was to small for even little finger ask yourself why would I buy something that would b to small. As of now nothing I can do except forward all my screen shots off Wish and write a statement of what happened and show case was closed and Wish is just a bunch of thieves.
So this is my first site I am going to to warn people NOT to use credit cards and NOT to buy from wish it's just as I thought from the beginning a rip off site.
Wish says they aren't doing it my CC says it's Wish that is going ahead with this charge after a couple to few months after closing my case. Plus because my case was closed I received a ring that was wrong size didn't even fit little finger but because case was closed couldn't complain about it. Wish had stated even if your items come in because seller didn't send on time I get something from that order 3 or 4 months later and guess what I am billed for it.
Wish says even if you get items after refund keep it as our thanks for shopping wish and because seller did not get item to me in time frame allotted.
Last words to consumers 1 Don't ever buy from wish 2 Don't ever use credit card.
3 Don't ever trust Wish staff. If you do buy from Wish get ready to be screwed! Over a sum of close to $40 bucks Wish lost me as a customer and I buy a lot of things on line Go to Ebay the most trusted site to buy from and staff you can trust. I have warned my family members of what happened and asked they no longer shop at wish.
I still never even got all the items I ordered but ended up paying for nothing. Also be cautious of what you are buying some items were fine but other items pure china crap that is unusable. Yes they say send it back for refund just check to see how much a small package will cost you to send it to china you will be paying 3 to 4 times more just to ship than what item is worth.
But I guess the thing that really angers me is stuff never cam some did way after the time frame and I was refunded the amount to my credit card and out of the blue I was getting re billed and didn't even know it had it not been for my CC company mailing me the documents telling me I was getting re billed, sneaky sneaky site. I am fighting this and my CC company is helping me but I have already been charged the money. DON"T TRUST WISH SITE!
As soon as my last of items has come in I am closing my Wish account along with my wife and son for sure and hopefully other family members and friends

Date of experience: June 6, 2017
Pennsylvania
1 review
7 helpful votes
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Great Deals!
July 20, 2017

"I have ordered many items from Wish and the only problem I had with sub-par merchandise was with a set of choker necklaces. The price was very cheap and I wasn't surprised when they either didn't fit or broke. I prefer to buy from their approved sellers. I find their customer service to be very good. I receive a notification on all the merchandise I buy asking if I have received it yet. You answer yes or no, and if you haven't received it, you have a choice of waiting or canceling the item. I waited for wind chimes I ordered and customer service followed up again. I still hadn't received it so they issued me a refund and told me to keep the wind chimes when they show up. They were delivered the next day. Is Wish perfect and all their merchandise high quality with prices too good to be true? No, however I believe they're not as bad as they're made out to be. I'll be returning to buy more.

Date of experience: July 20, 2017
Michigan
7 reviews
22 helpful votes
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Wish.com got me over the smartphone. They advertised very inexpensive prices so I started putting things in the cart. I wanted to review my order and delete somethings before sending it in, but instead my order was automatically placed and I was unable to cancel it. Not to diss China, but a lot of their products wee shipped directly from China and it was hard to keep track of what was going on. There was no one to contact if an item wasn't good. Every time a package came from them I was disturbed by it because I hadn't intended to order! I would advise everyone to stay away from wish.com.

Date of experience: July 19, 2017
Texas
10 reviews
4 helpful votes
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I'm new to wish having bought my first order but I can say that Wish is definitely a keeper. The Items are very reasonably priced and the delivery of the products are quick. I enjoyed my first visit, bought several items and will repeat the process many times more in the future.

Date of experience: July 19, 2017
William L.
Denmark
1 review
1 helpful vote
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Horrible
July 19, 2017

Had this been a euro company they would have been shout Down. Cheating with the "free shipping", different priceses from when you look to when you buy, no contact when you finally find a way through theire web and shipping time is loooong

Date of experience: July 19, 2017
GB
1 review
3 helpful votes
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TATT
July 19, 2017

I ordered some bits of jewllery that said 925 sterling silver. The necklace came all rusty and the rings are plastic! I also ordered an earing that came and has no clasp on the hoop so its impossible to wear. I ordered x2 cushion covers and only ever recoeved 1 with a bist zip
Dont waste ur time or money the stuff is cheap because it is tatt only worthy foe the bin.

Date of experience: July 19, 2017
Ohio
1 review
2 helpful votes
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Ordered two items, received one just fine. The other was totally wrong item. Right now -- one thumb down. Have been trying to resolve issue with "Wish" for two days, pfffffft. Clayton

Date of experience: July 19, 2017
California
1 review
5 helpful votes
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GREAT EXPERIENCE
July 20, 2017

A friend had told me about this Wish app and I have seen it on Pinterest as well. I ordered a t-shirt, trousers & jeans... All came in earlier than expected delivery date which was great. The t-shirt was a low quality, but the jeans and trousers turned out perfect! Glad I went with my gut instead of listening to the reviews below me. Definitely made a good purchase and good experience.

Date of experience: July 19, 2017
New York
1 review
1 helpful vote
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Really bad service
July 19, 2017

I ordered some stuff and i got few of them then i had been trying to contact Wish to compensate of my money but never got any respond, now they also blocked my account and not opening it back.

Date of experience: July 19, 2017
Arizona
1 review
1 helpful vote
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You will never get a refund if you do not receive your product, customer service is never going to help you. I have been trying to get $40.00 back. I have learned my lesson... buy from USA. They give you crap

Date of experience: July 19, 2017
Virginia
1 review
2 helpful votes
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Customer
July 19, 2017

I ordered 2 items and they came according the estimated time of delivery, my hair extensions are great, the free sterling silver ring is real, is has s925 imbedded in it. The quality of the hair is exactly what I would expect inexpensive clip ins to be. I feel horrible that others have had a bad experience, but I see it is has a risk, just a little risk for inexpensive items. One should probable stick with Wish approved sellers. I'll def give it a chance again and hopefully I won't run into the same issues others have had.

Date of experience: July 19, 2017
Florida
1 review
1 helpful vote
Follow Brandy T.
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I ordered several pieces at once, and 90% we're horrible fabrics, mis-aligned buttons, and all of it was 2 sizes too small. The only ones I would consider going forward are name brand items and things you would use for cosplay / dress up, as nothing was work appropriate.

Date of experience: July 19, 2017
Australia
1 review
1 helpful vote
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Purchased a product and it did not arrive. Messaged customer service to get a refund, and was refused on the basis that I did not message within 30 days of the 'estimated arrival date.' When I pointed out that they had messaged me after the supposed 'estimated arrival date' to say that the product would arrive late, which is why I did not ask for a refund sooner, they did not care and still refused a refund. Pretty sure this was a scam, since the product I purchased is no longer advertised on the site. I have since deleted my account with Wish, and will never use this website again.

Date of experience: July 19, 2017
Canada
1 review
1 helpful vote
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I ordered 7 items at once from wish and got first item within 2 weeks which seemed pretty good till I opened the package. The first item I get is broken and does not work at all, I received an other two items couple weeks later, had to get them sized but that's fine. I am still waiting for 4 other items to come and no luck... over a month gone by and starting to think I got ripped off. Another thing you can not call to speak to anyone, recording just sends you to they're crappy contact support in the app that is not helpful at all. I gave them a 1 on review because doesn't let you pick any lower. Stay away this app friends. Terrible.

Date of experience: July 18, 2017
New Hampshire
16 reviews
86 helpful votes
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Read. Everything.
July 18, 2017

I've been ordering from wish for a long time. Personally, my only complaint is length of delivery time. I've often waited for like 10 weeks for an item. And if you aren't aware, there are hundreds of sellers, so keep that in mind as you receive each item separately. Also many people complain about sizes of things. Everything. So read the sizes/amounts of things which are always in metric. Get out your metric conversion done so you're not surprised. Pics of items are not accurate. So... if you order don't forget these tips. Also remember that clothing sizes will always be super small. I weigh about 115 and I'm 5'2. I would need an xxxl t-shirt. Just saying.

Date of experience: July 18, 2017
Kansas
1 review
12 helpful votes
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Joke.
July 17, 2017

My most recent message to 'Customer Support'...

'On June 26th, 2017, my 7 year old son got onto my iPad and made a $850.00 purchase on my Wish.com app. I IMMEDIATELY began cancelling the orders. And I even sent an e-mail to this very same address. Even though it was within the stated '8 hours of purchase', there were several big ticket items that claimed were already 'being shipped'. There was a total of THREE items.

I have received TWO of the three items. And I have had them for about 3 weeks now. I contacted the seller IMMEDIATELY upon receiving them. They claimed they sent me a 'return address label' via e-mail. I only received ONE e-mail. Therefore, I have only been able to return ONE item.

1. The ONE item I DID return to sender, the sender has yet to contact me or refund my money. I KNOW THEY GOT THEIR PRODUCT BACK. UN-OPENED. AND I WANT MY MONEY BACK. THIS HAS BEEN GOING ON FOR WEEKS.

The SECOND item, despite my MANY, MANY, MANY messages asking them to please re-send me the e-mail with a 'return shipping label'. THIS ALSO HAS BEEN GOING ON FOR WEEKS. SO HERE I AM WITH A CELL PHONE I DO NOT NEED, NOR DO I WANT. UN-OPENED. AND I CANNOT GET A SINGLE PERSON TO RESPOND TO ME. THE ALLOTTED 30 DAYS ARE ABOUT UP. AND THIS IS TOTAL BULL $#*!.

The last item remaining is a $300.00+ cell phone. I have not received this item yet. Which is pretty damn ironic considering I was told they could not refund my money since it had already 'been shipped'.

There is over $500.00 dollars out of my account right now THAT YOU GUYS OWE ME. I HAVE TAKEN EVER PROPER STEP STATED TO TAKE. YOU CAN LOOK THROUGH MY ACCOUNT AND SEE THE MANY, MANY MESSAGES I HAVE SENT ATTEMPTING TO GET THIS MESS TAKEN CARE OF. AND I AM TIRED OF BEING PATIENT. I AM HOPING I WILL GET A RESPONSE FROM THIS E-MAIL.'

Date of experience: July 17, 2017
Georgia
3 reviews
2 helpful votes
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I live in NC leggings shipped to CA per UPS they were returned to wish but I never got them called was told they would be reshipped to correct address that was in April? Still no leggings and no refund will never order again

Date of experience: July 17, 2017