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Michigan
1 review
0 helpful votes
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Glenm Ridder
May 11, 2020

I would not order. I have ordered from them never rec the items I ordered and csn not get anyone to contact me about it abd therefor they dtill kerp my money.
Contacted BBB and looking to grt my money bavk plus interest on the money since they kept it sbd are getting interest on it shike it its in their bank.
Having been trying to contactbor get someone yo contact me back the pastb2 weeks at least i havr as much chance of labding on the mokn than get a response back from Wish.
Com to think of it, its a great name for their company because you have to wish thatbyou actually get your items. I would putba photo but kind of hardvwhen you recieve nothing.

Date of experience: May 11, 2020
Wish C. Wish Rep
over a year old

Hi Glenn. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Arizona
2 reviews
0 helpful votes
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I love this
May 5, 2021

Mostly everything I get from here is great and I have not had too many problems except size. Some things run small but I am a big perso

Date of experience: January 16, 2018
Canada
2 reviews
4 helpful votes
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Scam
March 3, 2020

Scam no product no money

Mar 3,09:08 PST

Its all scam my order wasn't ship and stop laying there is no within the estimated shipping window. I place the order on Jan 29th receiving day was 5 days now its 35 days. The firs email I receive was 5days to cancel the order now its 8 hours can you make up your mind. Its been over month I don't want your order and do not lay that order has been ship. You are a scam and I will do my best to expose you.
I INSIST CANCEL THE ORDER AND RETURN MONEY.
The other issue I have the product made and send from China so to epidemic coronavirus you should cancel the order and stop spreading virus. I don't want any product from China due to epidemic.

Date of experience: March 3, 2020
Wish C. Wish Rep
over a year old

Hi Julia. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

West Virginia
2 reviews
4 helpful votes
Follow Holly G.
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I have ordered over 50 some items on this website, that was around mid-November. Considering that I have received all but 11 items so far I don't think I will be complaining. The only time I have had an issue so far is when something was supposed to arrive and it did not, I then requested a refund and put in that it had not arrived by the given date, the next day I had my money back and a pleasant message telling me that if the order should arrive to simply keep it as an apology. For those complaining about the difference in size, there is such thing as a description tab and 9 times out of 10 they give you the dimensions of an item. If you don't look before you buy then you should not be complaining about it, that is called user error. Also as for the fact of items looking different on occasion, hate to break this to some of you but this also happens at big stores as well. I have gotten plenty of items from legitimate stores that have issues. However, the biggest difference here is you are not paying an ignorant amount of money for most items for it to not be correct. With all honesty do not let the negative reviews scare you away. I have ordered different variations of things from this site and I love it. Allow me to break it down however, always check the description tab for dimensions, some items may appear a little cheap although it was so, many items I have bought from there (including charms, bracelets, earrings, and necklaces), look like legitimate quality item sometimes even better than the cheapie looking ones you can buy from stores around you. Considering the amount of money you pay for most of these items, and as long as you are not in a huge hurry to get them, then I would definitely suggest using this site! As previously said I absolutely love it.

Date of experience: December 9, 2016
Canada
2 reviews
2 helpful votes
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Purchased a watch from wish and the watch band did not fit and could not be adjusted. I was offered a full refund, what else can you ask for.

Date of experience: December 23, 2021
Pennsylvania
1 review
6 helpful votes
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RIPOFF
April 21, 2017

All items are from China, ordered 8 items all too small... shoes, pants and dresses. I ordered the correct size they just send u anything.DO NOT ORDER FROM WISH. HORRIBLE. BIG RIP OFF

Date of experience: April 21, 2017
Canada
10 reviews
29 helpful votes
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I have been making regular purchases from Wish for the past couple of years. I learned the over half of the items never arrive and probably 80% of the product that does arrive is late. Up until recently I was always refunded for my missing/never delivered or late products. All was great until the last 12 or so items that I ordered didn't show. I requested refunds for these items as I always have before and they blocked my account. I emailed wish and was told that they could not unblock me, no reason given btw. I can only assume that it is because they refunded the last 12 or so items to me (never received the item so I should be refunded according to their policy).
My theory is that most of the items never actually ship from the store. I was always ok with that because I got my money back for these items.
I am still waiting on a number of items to arrive, most of which are a few weeks late already and I'm guessing that they will never arrive.
Of course now that my account is "blocked" I will never get my money back. Poor business wish!
I was one of your biggest promoters and advocates, telling everyone that I know to use your site with great reviews. I will never spend a dime at wish again and I hope that many people read this review... be hesitant before buying because they will screw you!

THE SAGA CONTINUES...

I received three of the outstanding orders that I have been waiting for.
The 6 order so that have should have arrived but have Not. AND they still have my account blocked so I can not be refunded or contact anyone to find out Where my stuff is. The tracking doesn't show these in Canada. I still have another 3 orders that are late but say that they should arrive soon.

What a scam!

Date of experience: June 1, 2016
South Africa
1 review
0 helpful votes
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Goods never arrived
June 14, 2021

I ordered the goods in 2020 but till today they never arrived. What a bad experience. I tried customer support but I was not helped

+1
Date of experience: June 14, 2021
Wish C. Wish Rep
over a year old

Hi Johannah. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Alabama
1 review
0 helpful votes
Follow Rassan T.
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Wish.com is a scam
January 6, 2021

Stole over $110 from my PayPal for a promised item for 10% of that value. No customer service, only a robot messaging to talk to.

Date of experience: January 6, 2021
Wish C. Wish Rep
over a year old

Hi Rassan, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
1 helpful vote
Follow Edward B.
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I ordered an item from Wish.com on 20 April, I paid for shipping and was guaranteed a delivery date by 4 May. After five days watching my item move between warehouses in spread throughout China, all updates ceased on 25 April.

I attempted to reach Wish.com through their online customer service where I discovered it to be a one hundred percent automated system of yes/no questions that provided almost the same general, non specific answer no matter what I chose, something to the effect of "You've paid for your item and it has shipped. Because we use a variety of international carriers, it may be difficult or impossible to provide tracking updates. Please continue to wait for your item."

After days of trying to reach a human being, I went looking for an 800 number to call customer service. I had to Google search to find the number, and when i found and called it, "Thank you for calling Wish.com. We no longer provide phone support to our customers. Please use our online customer service link for more assistance."

I filed a complaint with the Better Business Bureau, it is obvious Wish.com is a scam. Wish.com responded to BBB's complaint with a response that was nearly word for word the same automated information I received using their online customer service and is refusing to refund me as "... our records show your item has shipped." They've added an additional 8 to 12 weeks waiting time before I receive the item they claim "Already has shipped."

From the time I purchased the item, I believe all the information Wish.com provided was fraudulent and intentionally misleading; Wish.com, a mistake I will never make again!

Date of experience: May 5, 2020
Wish C. Wish Rep
over a year old

Hi Edward, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Ohio
1 review
0 helpful votes
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Addicting
February 23, 2018

I just LOVE wish! I shop on there almost everyday, its so addicting i even got some of my friends, family and co-workers addicted to it too!

Date of experience: February 21, 2018
GB
1 review
0 helpful votes
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Arrived early
June 19, 2018

Great fast service great quality products will defo buy again. Keep up the great work wish. Ive used this site a few time and everything is perfect

Date of experience: June 16, 2018
Puerto Rico
1 review
0 helpful votes
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Is very good but could be better
June 19, 2018

Some seller are excellent but not all Id received good articles fast but sometimes I received fair articles and sometimes Id never received what I ordered

Date of experience: June 16, 2018
Canada
1 review
0 helpful votes
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I ordered three item since May, 2020. I have not received it. This is the worse site to buy on line. NO SATISFIED,

Date of experience: July 26, 2020
Wish C. Wish Rep
over a year old

Hi Isabel. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
5 helpful votes
Follow Connie G.
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I love going on wish and I have ordered from their twice but BE CAREFUL WHAT YOU BUY. I've only bought small, objects like Phone cases and pens but I would NEVER buy clothes or anything over $10 on those site. Many of the stuff that comes from the site are cheaply made and poor quality. Almost all the clothes on the site are VERY poorly made! Also beware, a lot of the items you order come from China and take VERY LONG to arrive - usually it says a month but it will come usually 2 months or even 3 months to arrive!
The only good thing about the site is that smaller things like nail stamps and earnings are good for the price (usually $2-$4) as well as they give you a 100% refund if the order is wrong, broken or never comes - no questions asked. I bought some nail polish once and when it came it was completely hard when it arrived - it was frozen solid! But when I asked for a refund and sent a picture they gave me a full refund which was very nice since I was so excited for the product and it ended up a bust.

Date of experience: May 16, 2016
Minnesota
1 review
3 helpful votes
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Its a joke
February 5, 2020

You order a number of items at one price and check out then it says you were to late to get it for that price.
Its a joke dont waist your time.

Date of experience: February 5, 2020
Missouri
1 review
32 helpful votes
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Need information
December 4, 2015

How do i remove my credit ard I formation off wish. UT I recently ordered something off wish and I haveno got it yet but I thought if I removed my card information, my package will not be sent.

Date of experience: December 4, 2015
Canada
1 review
1 helpful vote
Follow Suzy C.
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I purchased a high end product over $230, plus shipping. I followed the prompts to track this item and the response was always that the item was delayed for 2-3 weeks. Item said it was delivered but I never received item. When I approached WISH and kept receiving an automated response regarding a 30day refund policy. I believe it is unfair if WISH responses that the item is delayed 2-3 weeks from the initial ETA and that customer should wait for item, but the item never arrives. Customer waits for item and the 30 days pass because item is delayed (perhaps due to covid) and customer in good faith waits for item to arrive. Passing 30 day refund policy. When item does not arrive, WISH should provide a REFUND after the 30 days has passed plus the extra delay time WISH suggested us to wait. WISH does not provide a refund for the item although WISH told customer to wait for item to arrive 2-3 weeks delayed. I am not satisfied and never received my expensive item. Does WISH value us as customers? In good faith, they should honor the refund.

Date of experience: August 27, 2020
Wish C. Wish Rep
over a year old

Hi Suzy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Sweden
1 review
0 helpful votes
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Variated
February 28, 2018

The quality of the produkts are variated. Some are of okej quality and some are nothing like the adds description or pictures.
The sizeing is always smaller and yoi have to order atleast 3 sizes up from your normal size.
Many of the produkts does not arrive.
The orderhistory almost never work and when it does it works poorly and often freeze. It takes alot of energy to leave a rewiev.

Date of experience: February 24, 2018
Canada
1 review
0 helpful votes
Follow Richard C.
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Absolute garbage. Items are STILL STILL in China. Not even on a damn plane after nearly 3 weeks. Service is abysmal.

Date of experience: June 25, 2020
Wish C. Wish Rep
over a year old

Hi Richard. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778