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GB
1 review
0 helpful votes
Follow Paul Y.
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I bought a mobile compressor bike pump in June 2020, after ten months it stopped working, so I went through the "Wish" Customer Support Assistant, then I contacted the Seller "Chigua" supplied photographs and descriptions of what had happened to the compressor, After a few correspondences with the Seller they agreed liability, and said "Wish": would refund full cost.
So back to Customer Support, logged complaint again, emailed *******@Wish, In April 2021, Customer Support agent, requested that follow Customer Support Assistant prompts, which I did again, supplied all the evidence, etc etc.
Now four months down the line. Still no help from the none existent customer support, even sent them a copy of their own Customer Guarantee, just to remind them what they are supposed to do, too Support the customer, guess what the reply was, go to order details, select item follow guidance from Customer Support Assistant.
So far I have had 32 different Customer Support agents reply to my emails.
And yes you've guessed it back to the follow these steps.
I guess the Customer Support Agents are just another form of automated replies.
So after Four months of trying to get my £35.10 back I give up.
SO PLEASE DO NOT BUY ANYTHING FROM "WISH", IF IT BREAKS AFTER A WHILE NO CHANCE OF GETTING IT REPLACED OR REFUNDED.

Date of experience: July 10, 2021
GB
1 review
0 helpful votes
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Waste of money
May 16, 2021

I've ordered a pair of trainers on 2018 and still waiting for the trainers or refund I guess I'm not the only one

Date of experience: May 16, 2021
Wish C. Wish Rep
over a year old

Hi Sergio. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Awesome
February 23, 2018

My experience was great and love to continue buying from wish. Thanks for your site and hoping to purchase more in the further

Date of experience: February 21, 2018
Illinois
1 review
0 helpful votes
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Bad company
May 22, 2020

Horrible place to do business with. Product ordered early May. Still not received May 22. If I could give zero stars I would

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Hawaii
1 review
0 helpful votes
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Amazing!
June 13, 2018

Wish has helped me in getting so many cheap, and affordable things where in many places they would be like 300% more expensive.

Date of experience: June 11, 2018
Oregon
4 reviews
0 helpful votes
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Shopping heaven
August 16, 2017

Wish, geek and home, all really great sites to find the best bargains on whatever item you're looking for. All powered by Wish.

Date of experience: August 16, 2017
Alabama
1 review
0 helpful votes
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Received all products
February 6, 2018

I received all products, mostly on time and a few times damaged. Those were handled by refunds and done in an acceptable time.

Date of experience: January 28, 2018
Virginia
1 review
0 helpful votes
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Lovely
February 23, 2018

Great product love everything I ordered from with will order again also love the prices shipping could. Be cheaper but I understand you

Date of experience: February 20, 2018
Australia
2 reviews
2 helpful votes
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Its a great site
January 26, 2018

Everything I have brought of wish has been fantastic and just what I expected it to be keep up the good work wish

Date of experience: January 23, 2018
GB
1 review
0 helpful votes
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Love this app
February 23, 2018

Wish is great for cheap deals... yes the delivery is a bit of a wait but so what if your getting it free.

Date of experience: February 21, 2018
Germany
2 reviews
3 helpful votes
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Best thing ever
May 13, 2017

All the things are good quality from China shipping takes awhile but worth the wait I bought so many things it's just amazing

Date of experience: May 11, 2017
Canada
1 review
0 helpful votes
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I have items ordered 2 months ago that I still have not received. They blame everything on the virus and change dates everyday

Date of experience: August 15, 2020
Wish C. Wish Rep
over a year old

Hi Mark. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Mississippi
1 review
0 helpful votes
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Mostly good
June 19, 2018

Sometimes I'm dissatisfied but it's always made right. I need to always read description sometimes the size messes me up. Inches is better

Date of experience: June 16, 2018
North Carolina
1 review
0 helpful votes
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I wish clothes would fit a little better
June 14, 2018

No matter how large I order the cloth they seem to not fit properly. I love everything else all the gadgets and things

Date of experience: June 12, 2018
Tennessee
1 review
0 helpful votes
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Good for most things
June 14, 2018

Some companies misrepresent the product or dont ship it. But wish is quick to fix the problems other than that everything is great.

Date of experience: June 11, 2018
Canada
1 review
0 helpful votes
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Excellent place to shop online!
June 14, 2018

Everything I've ever ordered, I've received except for one time. I was very disappointed, but I still order. Keep up the good work!

Date of experience: June 12, 2018
Singapore
1 review
8 helpful votes
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How dare you guys open this online shopping company? Your quality not even there. You guys eat my money. I demand a refund!

Date of experience: March 19, 2016
Missouri
1 review
8 helpful votes
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Wish I hadn't
February 5, 2017

The clothing item had a huge flaw in the front, and was sized XL and fit like an XS.
Never again for me!

Date of experience: February 5, 2017
Australia
3 reviews
0 helpful votes
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Excellent experience...
June 15, 2018

Fast, easy to navigate and great product. I quickly found what I was looking for and moved onto payment with ease. Thank you...

Date of experience: June 12, 2018
New Jersey
1 review
9 helpful votes
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Stupid "system"
September 6, 2019

For an unknown reason I've been blocked by Wish's system, according to an email. The stupidest is that they can't remove the block.

Date of experience: September 6, 2019

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778