I bought a mobile compressor bike pump in June 2020, after ten months it stopped working, so I went through the "Wish" Customer Support Assistant, then I contacted the Seller "Chigua" supplied photographs and descriptions of what had happened to the compressor, After a few correspondences with the Seller they agreed liability, and said "Wish": would refund full cost.
So back to Customer Support, logged complaint again, emailed *******@Wish, In April 2021, Customer Support agent, requested that follow Customer Support Assistant prompts, which I did again, supplied all the evidence, etc etc.
Now four months down the line. Still no help from the none existent customer support, even sent them a copy of their own Customer Guarantee, just to remind them what they are supposed to do, too Support the customer, guess what the reply was, go to order details, select item follow guidance from Customer Support Assistant.
So far I have had 32 different Customer Support agents reply to my emails.
And yes you've guessed it back to the follow these steps.
I guess the Customer Support Agents are just another form of automated replies.
So after Four months of trying to get my £35.10 back I give up.
SO PLEASE DO NOT BUY ANYTHING FROM "WISH", IF IT BREAKS AFTER A WHILE NO CHANCE OF GETTING IT REPLACED OR REFUNDED.
I've ordered a pair of trainers on 2018 and still waiting for the trainers or refund I guess I'm not the only one
My experience was great and love to continue buying from wish. Thanks for your site and hoping to purchase more in the further
Horrible place to do business with. Product ordered early May. Still not received May 22. If I could give zero stars I would
Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Wish, geek and home, all really great sites to find the best bargains on whatever item you're looking for. All powered by Wish.
I received all products, mostly on time and a few times damaged. Those were handled by refunds and done in an acceptable time.
Great product love everything I ordered from with will order again also love the prices shipping could. Be cheaper but I understand you
Everything I have brought of wish has been fantastic and just what I expected it to be keep up the good work wish
Wish is great for cheap deals... yes the delivery is a bit of a wait but so what if your getting it free.
All the things are good quality from China shipping takes awhile but worth the wait I bought so many things it's just amazing
I have items ordered 2 months ago that I still have not received. They blame everything on the virus and change dates everyday
Hi Mark. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Sometimes I'm dissatisfied but it's always made right. I need to always read description sometimes the size messes me up. Inches is better
No matter how large I order the cloth they seem to not fit properly. I love everything else all the gadgets and things
Some companies misrepresent the product or dont ship it. But wish is quick to fix the problems other than that everything is great.
Everything I've ever ordered, I've received except for one time. I was very disappointed, but I still order. Keep up the good work!
How dare you guys open this online shopping company? Your quality not even there. You guys eat my money. I demand a refund!
The clothing item had a huge flaw in the front, and was sized XL and fit like an XS.
Never again for me!
Fast, easy to navigate and great product. I quickly found what I was looking for and moved onto payment with ease. Thank you...
For an unknown reason I've been blocked by Wish's system, according to an email. The stupidest is that they can't remove the block.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.
Hi Sergio. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!