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California
1 review
1 helpful vote
Follow Jacquelyn W.
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Wish Sucks
May 17, 2021

I've bought items from wish before nothing too pricey and never a lot of items and I was always satisfied. However this time I bought over $100 dollars worth of items and the packages are missing. They say delivered to the mailbox however upon not finding then in the mailbox I contacted wish's customer service. Wish has refused to help in anyways just telling me to contact my local post office which I have and they say they never received anything with the tracking number wish told me to provide them I emailed wish customer support and they refuse to offer me a refund because it says delivered I feel stolen from I will never use wish ever again because of this I wasted $100 on items I was so excited to get and now I don't have them and everyone especially wish are just ignoring the fact that the packages are missing. I feel cheated I've never had anything like this happen and now everytime I email wish all they're doing is resending what I just emailed. I'm disgusted I hope this never happens to anyone else.

Date of experience: May 17, 2021
Wish C. Wish Rep
over a year old

We're here to help, Jacquelyn! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Michigan
1 review
1 helpful vote
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Attaractive deals with worst quality products and defective many-a-time. The price they quote might be half of what you get normally but then when the product arrives, you regret paying even that half price for that cheap quality product which would be price of a scrap material. Never recommend this app or site to anyone. Like everyone says... Chinese items last only for a day(that too even if you are lucky enough, else it would normally be a defective one most of the time), this app proves it JUST RIGHT! Low quality Chinese items... PLEASE DON't GO BY THE PRODUCTS IMAGE, everything looks attractive there, because its all FAKE!

Date of experience: August 23, 2017
North Carolina
1 review
36 helpful votes
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Thieves!
December 7, 2015

Wish.com charged someone else's credit card for items that I ordered without my knowledge even though my card was also on file in my account info. Then one day I went to place another order and found that Wish had suspended my account (I presume because the other card holder disputed the charges). I have followed the instructions the contact them to resolve this enormous error and not only have they not contacted me back, now the site and app won't allow me to contact their customer service department. I recently read a comment that they are harvesting peoples credit cards, and I have frantically tried to remove mine from their site but can't be sure If I have been successful. I was pleased with the service and products I received until these fraudulent acts occurred. If only they would contact me to resolve this. Now I'm contacting a law enforcement agency about this. I urge anyone who reads my post to use caution. And if anyone has credible info that can help me please let me know. Don't bother with snide remarks or wastful words as that would just be insult to injury.

Date of experience: December 7, 2015
Finland
1 review
0 helpful votes
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DONT BUY!
February 26, 2023

I placed an order, which never appeared on my purchase orders, BUT THE PAYMENT WAS MADE! THE MONEY IF THEY TOOK IT OUT OF MY BANK ACCOUNT, I RECEIVED THE PAYMENT CONFIRMATION FROM WISH, BUT MY PURCHASE NEVER APPEARED, THE WORST THING IS THAT THEY HAVE NO NUMBER TO COMMUNICATE WITH YOU, NO E-MAIL, YOU DEPEND ON A ROBOT AND ITS ANSWERS THAT LOGICALLY HAVE NOTHING TO DO WITH WHAT YOU ARE QUESTIONING! DON'T BUY! BECAUSE IF SOMETHING GOES WRONG, THEY DON'T WANT TO TAKE RESPONSIBILITY!

Date of experience: February 26, 2023
Wish C. Wish Rep
over a year old

Hi Camila. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Africa
1 review
0 helpful votes
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I will never order anything from wish again
June 14, 2018

Firstly I ordered about 60 items altogether end of January and still waiting for half of my stuff
Secondly I have to pay R25 per item when collecting which is a rip off
Thirdly most of the items is very small and extremely thin although I ordered a size bigger

Date of experience: June 12, 2018
California
1 review
24 helpful votes
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THIS COMPANY IS CROOKED. THEY STOLE FROM ME. THEIR APP GLITCHED AND ORDERED MY ENTIRE CART BY ACCIDENT. DID NOT ALLOW ME TO CANCEL THE ORDERS UNTIL AFTER THE ALLOTTED 8 HOUR TIME LIMIT. I CANCELLED MY DEBIT CARD AN HOUR AFTER THE ORDERS WERE MADE AND STILL 11 items WERE ORDERED AND CHARGED TO ME. I have lost over $250 TO THIS THIEVING "COMPANY". Terrible horrible experience with items unintentionally ordered. Returning items ridiculously impossible. Loss of over $250. No way to speak to a human. Save yourself heartache. They probably will hide this review. They need to be SUED by all of us whom they've stolen from!

Date of experience: May 27, 2017
California
1 review
0 helpful votes
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Highly addictive
February 23, 2018

Great deals on many items but must read specs and reviews before purchasing. Some items can be misleading from their pictures. Customer service is great if youre unsatisfied.

Date of experience: February 20, 2018
California
1 review
0 helpful votes
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I wish I got what I really ordered
June 14, 2018

Expected slow receivable of products but never really received what I exactly ordered and when I ordered multiple I got something completely different sometimes damaged sometimes not even close to what I ordered

Date of experience: June 12, 2018
GB
1 review
0 helpful votes
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Excellent
February 23, 2018

Service was good - notified order received then despatched with an expected by date. Order came quicker than expected. Product as described and value for money. Overall very pkeased.

Date of experience: February 21, 2018
Maryland
1 review
0 helpful votes
Follow Dre R.
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Biggest scammers on the planet. Professional con artist do just enough to be able to market less than mediocre garbage. Items are very cheap. They refuse to issue money refunds, almost 98% of the time, they will only do "WISH CASH,"mail gets lost, and they'll say items were delivered. They do not take responsibility for any fault of their own. They ask very pertinent information including Driver's license, sometimes random pieces of identity, and they even Social Security! No real customer service number, everything is robotic. They do not care about their customers. This place needs to burn straight through the ground. Wouldn't be much of a loss. They are the worst merchants They are 100% robotic. They lack compassion and understanding of the customers and do not resolve issues accurately. They are the worst merchants I've ever had to deal with, and I'm just so fed up with their con games. People every where are finding them out. They lack true professionalism. They need to be completely shut down.

Date of experience: April 6, 2021
Wish C. Wish Rep
over a year old

Hi Dre. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
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Amazing
January 12, 2018

Everything is really good every product is amazing the only thing youd need to fix is your customer service I ordered a phone case still havent received it

Date of experience: January 12, 2018
Portugal
1 review
5 helpful votes
Follow Luise V.
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As other users here said... they just keep changing delivery dates forever without giving you a chance to request a refund... THIS IS FRAUD!... You can't rip off people's money like this. You need to stick with the first delivery date and if it doesn't arrive or the product is returned to the sender (as it was mine when i did the international tracking of the product), YOU HAVE TO GIVE THE MONEY BACK!

Date of experience: May 30, 2020
Wish C. Wish Rep
over a year old

Hi Luise. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Maryland
1 review
4 helpful votes
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This site is $#*!ing amazing! If I haven't received an item or it is late (happened twice) they send you a message. They gave me a refund and resentthe items at no extra charge.

Date of experience: January 1, 2017
New York
1 review
3 helpful votes
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BUYERS BEWARE!
January 20, 2016

THIS COMPANY IS NO GOOD! I BOUGHT THE PRODUCT "AGELESS" WHICH I HAVE USED MANY TIMES BEFORE, BUT WHEN I GOT IT FROM WISH IT WAS COMPLETELY FAKE! TRYING TO RETURN SOMETHING IS NOT POSSIBLE & TRYINGTO GET SOMEONE TO RESPOND TO AN EMAIL IS EVEN MORE UNHEARD OF! I HAD TO PUT A DISPUTE IN W/ MY CREDIT CARD! DO NOT BUY FROM THIS FAKE-$#*! COMPANY, YOU WILL BE SORRY!

Date of experience: January 20, 2016
New Jersey
3 reviews
2 helpful votes
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I also placed a second order and was deducted from my acct but no merchandise. Then no how to connect with these people. Very upset. Even thou first order I made came thru. Omg

Date of experience: May 30, 2017
Texas
1 review
0 helpful votes
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NEVER RECEIVED ITEM
January 7, 2020

DO NOT BUY FROM THIS COMPANY. NO ONE TO TALK TO AND THEY ARE IN CHINA. NEVER GOT MY ITEM! WAITING FOR MY REFUND BEFORE I CALL MY CREDIT CARD COMPANY. WISH SAID IT WOULD TAKE 14 DAYS FOR CREDIT TO GO THROUGH. I AM PUTTING THIS ON MY COMPUTER CALENDAR TO REMIND ME TO CALL MY CREDIT CARD COMPANY IF MY REFUND DOES NOT GO THROUGH.

Date of experience: January 7, 2020
Pennsylvania
1 review
3 helpful votes
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Delivery
June 18, 2020

Very late on the shipping and always charge for delivery
No life customer service to answer questions
Some times they said ship from USA but that is not true
Like my case I bought face mask over a month now still did not receive it
Keep changing the delivery dates
My advice i prefer to buy locally little bit more money but 100% you can challenge any case you have échu with
Like I said it looks sheep but it is not sometimes the shipping costs is more then the products price

Date of experience: June 18, 2020
Wish C. Wish Rep
over a year old

Hi Mike. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
3 helpful votes
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I was stupid enough to buy a few things at this stage nothing has arrived but did notice delivery date on 1 thing was 3 months so I emailed to ask why and no reply I just guess the money and goods are GOOOOONE

Date of experience: July 5, 2017
North Carolina
1 review
0 helpful votes
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Don't do it
March 4, 2022

I knew I was going to get a total piece of junk knockoff. I ordered a OTF Microtech knife. Let me reinterate I'm no idiot, I expected junk. What I got was worse and not even the piece of junk knife I ordered. Then they had the balls to put Benchmade w/ the logo on the blade. Bet they would like to know that. Trust me Benchmade is top notch and wouldn't piss on this knife if it was on fire. I found out what I knew all along. Don't ever order from Wish, unless your curious like I was just to see how bad they are. I mean it could have been at least a knockoff of what I ordered. Rot in hell I really WISH you would. One star because I had to. Wish deserves - 10 stars.

Date of experience: March 4, 2022
Canada
1 review
2 helpful votes
Follow jennifer t.
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IF you decide to buy from this outfit be sure to pay with PAYPAL and like all the items that I ordered that NEVER came, I had to open a dispute with Paypal to get my money back. I do not like the game they are playing. I think they think that because their prices are sometimes LOW that if it does not arrive that we will not bother to come after them to get our money back. Really lousy way to make a living.

Date of experience: August 24, 2020
Wish C. Wish Rep
over a year old

Hi Jennifer. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778