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GB
1 review
0 helpful votes
Follow Patricia B.
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Cheep
February 23, 2018

Most things I've bought have have been cheep rubbish and of no use cost too much to return so gone in the bin
Cloths don't fit true to size and u order two sizes bigger n still too small or if they do fit they fall apart at the first wash
I've ordered jewelery and after a short while turns green n has been put in the bin
That's when you do get it so much gets lost in post or so they say
Have stopped buying but still look occasionally just in case something good comes in

Date of experience: February 21, 2018
India
1 review
1 helpful vote
Follow jogindersingh s.
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Froad. Wish. App
January 24, 2020

You see an item for rupees. 200 and you buy it. After a few days Wish gives you the choice to get your money back in credit. After six times, is clear that those rupees200 stuff are a scam

Date of experience: January 24, 2020
Georgia
1 review
16 helpful votes
Follow Shannon s.
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Hey need help don't have the money to pay for my things on wish that I want nd like. All I do is look at al day but can't get it cause I don't have no money.

Date of experience: May 17, 2017
PS
6 reviews
0 helpful votes
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Too high admin cost
July 16, 2017

I don't know if it's true or not, but I heard that only about 30% - 40% only go to charity and the rest go for admin expenses. That's a bit crazy and unfair if you ask me

Date of experience: July 13, 2017
Massachusetts
2 reviews
2 helpful votes
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Great
April 23, 2017

Again, I was skeptical but very happy when everything arrived as described, very happy with the site! I have ordered many times with them and will continue to do so. I think they are a great website!

Date of experience: April 23, 2017
Georgia
1 review
3 helpful votes
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Yeah no.
September 20, 2017

Well for one money was took out of my account because i ordered stuff and i didn't change the order or anything they took money and hasn't even been given back yet they recalled it? Bad service.

Date of experience: September 20, 2017
Oklahoma
1 review
0 helpful votes
Follow Rosalind W.
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Cannot make payment
April 8, 2020

Maybe it's just as well that I've had trouble getting my payment to go through. It's utterly ridiculous that not only can one not talk to a live person but the chat is also a major joke!

Date of experience: April 8, 2020
Wish C. Wish Rep
over a year old

Hi Rosalind. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Arizona
1 review
0 helpful votes
Follow Marianne L.
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I just found this site and I'm a pretty trusting soul. I am home recuperating from spine surgery at BARROWS... My daughter's birthday is in June so since I can't go out (surgery AND Virus) I ordered a dress... Because I then looked over OTHER. Dresses (curiosity) and then because there is NO WAY to just verify your order BEFORE hitting the "PAY" BUTTON... WISH.COM... charged me $79.84 for what was supposed to be a.$3.00 charge! (They had changed the price at checkout to $14.00). I swallowed that and NOW I CAN'T REACH ANYONE... There 1-800 # goes NOWHERE! NO WAY to reach ANYONE! I KNOW NOW that everything comes from CHINA;! I feel VIOLATED... Nothing like this has ever happened to me before.(like with GROUPON, etc) I just want to cancel EVERYTHING...(I Had also ordered 5 pairs of medical gloves for apprx.$7-$10... THATS ALL! I am just SICK that I can't reach ANYONE! I WILL NEVER USE THE SITE WISH.COM again, and I will spread the word!

Date of experience: May 5, 2020
Wish C. Wish Rep
over a year old

Hi Marianne. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Texas
2 reviews
5 helpful votes
Follow Elizabeth G.
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Initially the price on clothing is one low price but when you get to the checkout it is several dollars more. And this has nothing to do with shipping charges. I have a complaint to wish.com twice

Date of experience: May 6, 2019
Canada
1 review
0 helpful votes
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Lots of items to choose from
February 23, 2018

Lots of new items and gadgets to chose from. The prices are great and delivery is quick. They also have a 10 day refund/return policy at no cost which is a great incentive to order through Wish.com.

Date of experience: February 21, 2018
Canada
1 review
0 helpful votes
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Many orders
June 14, 2018

Half come on time some never came at all. Some was good quality. Some was garbage. Dont look at pictures because most are a trick to get you to order something but not what is in picture

Date of experience: June 12, 2018
India
1 review
4 helpful votes
Follow Adithya k.
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I have not ordered anything in it... but my bank has messaged me that this wish.com fellows have tried yo loot my account. They were getting caught as they dont have my card cvv or expiry date

Date of experience: November 26, 2018
New Jersey
1 review
26 helpful votes
Follow Romeo R.
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Great Experience, Great Customer Service, Refunds Given Without any Issue. They've oft Times Contacted ME to give me a refund if the item takes too long to Deliver. What people do not understand is that wish is comprised of several stores not just 1 store. They over look the cost and the shipping. When you buy from Wish the shipping is either mass shipped or come via Snail Mail. You do not have the option to choose ergo your savings. Snail mail from China can sometimes take up to a month, but in all my experience with Wish they've always contacted me via the App and asked if I have received my item and if I haven't, they offer me a refund which I always receive without issue. I'm sorry for what everyone else is going through but I've bought stuff ranging from a single $1 with shipping another $1 to $250 with free shipping and they have never disappointed me. If they could not send the item. I'd get a notice on the app and given a FULL refund. I'll continue to order from them until they mess up on my orders I guess.

Date of experience: June 13, 2016
Florida
1 review
0 helpful votes
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Your customer service is not helping at all. I will not buy anything till i get what i paid for and im still waiting. Thus is a bad service. Taking money but never send item or refund

Date of experience: January 12, 2018
Canada
1 review
2 helpful votes
Follow Robers D.
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Please do yourself a favor, don't buy on Wish. They are totally fake. They will rob you and lie to you. Of all the item I ordered only one was delivered and it wasn't the right item.

Date of experience: May 12, 2021
Wish C. Wish Rep
over a year old

Hi Robers. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
1 helpful vote
Follow Beverly F.
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NOTE! DO NOT ORDER FROM WISH
SAVE TIME
SAVE MONEY
SAVE FRUSTRATION

I have been patiently waiting for my order. For example Wish sent me a message asking if my disinfectant gloves were received. I sent a message no. They were due in June. Instead they sent 3 children's masks instead of four without an explanation. I'm still waiting on my adult masks. I have paid, there is not a person to whom I can speak to regarding the order. NEVER AGAIN WILL I TRUST THESE IDIOTS.

Date of experience: July 5, 2020
Wish C. Wish Rep
over a year old

Hi Beverly. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
0 helpful votes
Follow Mel H.
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My item is a month and a half late. But the automated customer service "chat" refunded the shipping charge and suggests following up in a few weeks for a full refund if I still haven't received it.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Mel. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Jersey
3 reviews
58 helpful votes
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Love it! Some Advice:
January 10, 2016

I've ordered many things from this site. A dog collar, some shirts, two piece outfits, makeup, jewelry, a pillow pet. Everything has been of excellent quality and I have no complaints! Here's some things you need to know when shopping on wish:

1) Wish is made up of individual sellers, it's not one big company where everything comes from one place. That being said, different sellers will have different quality and different reliability. Don't discredit the whole site based on one seller.

2) it is in your best interest to look at reviews before you order anything. If an item has none, I'd reccomend buying something else that does. Always read what people have to say, and typically stick to things that have at least three stars (I like to stick with four just to be safe).

3) Most of these items (if not all of them) are coming from sellers in China. Keep that in mind if your item is stuck on the same shipment status as it was five days ago, or even if the item comes a few days late or never shows up at all. These packages are most likely making a very long journey to get to you and will occasionally get lost. With that being said, if you contact support enough times about your concerns or if your item never shows up, they will give you a refund. (I have ordered something that never showed up and got a refund, I reordered and that one got to me).

So, with all of that in mind, please shop at wish but at your own risk. Use your head and make informed decisions and you will end up as happy with your purchases as I am. I'd reccomend wish to anyone and everyone! There really is something for everyone

Date of experience: January 10, 2016
California
1 review
0 helpful votes
Follow Sophia E.
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BEWARE! Returns are difficult! The product (building bricks set) was received defective. I was on bag 5 (out of 36 bags) when I noticed an important piece was missing (no I did not lose it as I was very careful). Also, this store is a drop shipper that increased the price over $100 from the supplier! I received the package with a supplier card and went to the supplier website to find out. Then there is the issue of the supplier ships some products (such as this castle) for free so the $12 shipping fee is ridiculously high since the supplier is the one mailing the product. Plus, this seller is basically giving away my information to the supplier as they need to type my info to the supplier site to order the item! This seems fishy. Beware! There is also the issue of returns being difficult on Wish as they give us the run around and waste time by taking 2-3 days for each response and not do what I asked. The return policy is 30 days and they ignored my wishes for return. Long time buyer and first time returning anything. I am completely disappointed. Needless to say, I will not be using this site again.

Date of experience: June 8, 2021
Wish C. Wish Rep
over a year old

Hi Sophia. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Kentucky
1 review
0 helpful votes
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Wish
January 19, 2018

I would give 5 stars but the only reason for that is some times I dont receive my items I order but most the time I get refunded or my item replaced for you have good customer service, over all I dont have anything bad to say about WISH, obviously I like it because I have ordered over 50 items this past year alone

Date of experience: January 16, 2018

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778